What users are saying about
Top Rated
136 Ratings
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Top Rated
1745 Ratings
Top Rated
136 Ratings
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Score 7.9 out of 100

TeamViewer

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Top Rated
1745 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.2 out of 100

Likelihood to Recommend

ConnectWise Automate

We heavily rely on it's automation and ability to run script for pushing additional tools and fixes to client end points. However, creating scripts is not particularly intuitive. We have only 1 person on staff that can setup scripts, and we have to use an outside vendor for more advanced work. We recently started using AutoElevate to handle UAC, and we have a script that allows us to push it to new client end points easily.
Erik Metzler | TrustRadius Reviewer

TeamViewer

In reality, the most feasible way to work with a service like TeamViewer is to use it in the IT area, given its nature. In this sense, you can take advantage of the tools for managing audiovisual material in various ways, so that the client feels sufficiently familiar with the service and with our presence as technicians. It can also be used to conduct private chats, since it is still basically a service for video calls, even though its main focus of use is something else. In the best case, TeamViewer could be exploited as a platform for streaming the presentations that take place in Cape Town within it, mostly those of shared screens that require greater merging.
Richard Delgado | TrustRadius Reviewer

Feature Rating Comparison

Monitoring Tasks

ConnectWise Automate
8.4
TeamViewer
Remote monitoring
ConnectWise Automate
8.5
TeamViewer
Network device monitoring
ConnectWise Automate
7.6
TeamViewer
Multiple Server Monitoring
ConnectWise Automate
8.7
TeamViewer
Multi-device monitoring
ConnectWise Automate
8.7
TeamViewer
Automated alerts and notifications
ConnectWise Automate
8.6
TeamViewer

Management Tasks

ConnectWise Automate
8.3
TeamViewer
Patch Management
ConnectWise Automate
8.2
TeamViewer
Service configuration management
ConnectWise Automate
8.2
TeamViewer
Software and hardware inventory
ConnectWise Automate
8.7
TeamViewer
Policy-based automation
ConnectWise Automate
8.0
TeamViewer

Reporting

ConnectWise Automate
7.8
TeamViewer
Performance data reports
ConnectWise Automate
8.3
TeamViewer
Customizable reporting
ConnectWise Automate
8.5
TeamViewer
Data visualization
ConnectWise Automate
7.7
TeamViewer
Risk analysis
ConnectWise Automate
6.8
TeamViewer

Security

ConnectWise Automate
7.9
TeamViewer
Data backup and recovery
ConnectWise Automate
6.8
TeamViewer
Antivirus and malware management
ConnectWise Automate
8.0
TeamViewer
Adinistraor access control
ConnectWise Automate
8.8
TeamViewer

Remote Administration

ConnectWise Automate
TeamViewer
8.4
Screen sharing
ConnectWise Automate
TeamViewer
8.9
File transfer
ConnectWise Automate
TeamViewer
8.2
Instant message
ConnectWise Automate
TeamViewer
8.0
Secure remote access with Smart Card authentication
ConnectWise Automate
TeamViewer
8.2
Access to sleeping/powered-off computers
ConnectWise Automate
TeamViewer
7.1
Over-the-Internet remote session
ConnectWise Automate
TeamViewer
9.0
Initiate remote control from mobile
ConnectWise Automate
TeamViewer
8.2
Remote management of servers & workstations
ConnectWise Automate
TeamViewer
8.7
Remote Active Directory® management
ConnectWise Automate
TeamViewer
8.4
Centralized management dashboard
ConnectWise Automate
TeamViewer
8.3
Session record
ConnectWise Automate
TeamViewer
8.6
Annotations
ConnectWise Automate
TeamViewer
8.6
Monitoring and Alerts
ConnectWise Automate
TeamViewer
8.2
Multi-platform remote control
ConnectWise Automate
TeamViewer
8.6

Pros

ConnectWise Automate

  • Desktop sharing / view with chat to the operator, file sharing and pass-through for keyboard strokes
  • Computer/server monitoring with thresholds and warning
  • Search - tracking down computers when you have many by name, logged in user, IP
  • End user ticket raising is built into the tray icon which make access really easy
Anonymous | TrustRadius Reviewer

TeamViewer

  • TeamViewer's remote assistance functionalities can be integrated with external technical support services.
  • TeamViewer has its own communication section for sharing information via chat.
  • Files of various formats can be transferred bidirectionally.
  • TeamViewer works with screen-sharing sessions, and these can be exported via links.
Murray Clear | TrustRadius Reviewer

Cons

ConnectWise Automate

  • They have conflicting scheduling paradigms. When scheduling patching for clients, the 1st Friday is interpreted as the very first Friday of the month, even if this is the 1st of the month. For scripting, the 1st Friday of the month is interpreted as the 1st Friday of the 1st FULL WEEK of the month. This makes no sense to have two different interpretations, and makes it unreliable to schedule recurring scripts to fall when recurring maintenance does. The scripts need to be done manually because of this.
  • There is no way to dictate reboot orders for patch policies. This tied directly in with my first point. We have some clients that require reboot orders. This is not possible without having different patch policies for each server and specifying a time this way. But, there aren't small enough increments of time to make this reliable, plus patching duration might vary. Excluding reboots with patching and scheduling reboot scripts fixes this. However, this can't be done once on a recurring schedule due to the different scheduling paradigms already discussed. We have to schedule these manually each month.
Adam Friedli | TrustRadius Reviewer

TeamViewer

  • Quality/performance while remoting into a device playing videos or running games
  • Maybe allow an option to make VPN necessary for companies that want it to be like that
  • Sometimes I can't access devices that are asleep, despite having that feature enabled
Marcelo Davis | TrustRadius Reviewer

Likelihood to Renew

ConnectWise Automate

ConnectWise Automate 8.0
Based on 3 answers
Support and the Speed of supporting the latest technology is the main reason for not giving this a 10. But the product is powerful and flexible. The best way that I can sum it up is "You can get out of it what you put in to it"
Jack Skinner | TrustRadius Reviewer

TeamViewer

TeamViewer 9.4
Based on 41 answers
As long as I continue to provide remote support for my clients, it's a no brainier. For what I pay out, I probably make it back tenfold in the ability to provide remote support from wherever and whenever. Not to mention the saved gas money for a fix that only takes 5 minutes but it takes you 20 minutes to get there. As my business continues to grow, and I support more and more clients, my need for TeamViewer will only grow.
Justin Kuhlman | TrustRadius Reviewer

Usability

ConnectWise Automate

ConnectWise Automate 3.2
Based on 3 answers
The UI is pretty confusing. There are Right-clicks, ctrl+clicks, Shift clicks, it's all very convoluted. With the latest gussying up, it's now arguably prettier, but very slow... I dread using it now...
Scott Sanford | TrustRadius Reviewer

TeamViewer

TeamViewer 8.9
Based on 20 answers
I do not have complaints with the product. In fact, TeamViewer is used by some of our support companies (tech support, accounting, software, etc.), and it performs well. It is simply more product than we needed in our application, and more money than we can justify budgeting.
Anonymous | TrustRadius Reviewer

Reliability and Availability

ConnectWise Automate

No score
No answers yet
No answers on this topic

TeamViewer

TeamViewer 8.0
Based on 2 answers
It's usually without problem, but we have had connectivity issues on occasion.
Mike Robinson | TrustRadius Reviewer

Performance

ConnectWise Automate

ConnectWise Automate 3.0
Based on 8 answers
It used to be great, but then they broke reporting, speed and responsiveness with version 11 and the new Patch Manager. It's really bad and their support people are way behind on fixing so many bugs. They have really gone downhill. If they don't get it together soon, we'll start looking around.
Ian Hansen | TrustRadius Reviewer

TeamViewer

TeamViewer 9.0
Based on 2 answers
The application is built on VNC which is a very stable technology.
Mike Robinson | TrustRadius Reviewer

Support Rating

ConnectWise Automate

ConnectWise Automate 8.2
Based on 26 answers
ConnectWise Automate lets you manage more endpoints, with enhanced productivity and improved service, all without increasing expenses.It can manage patches and updates across thousands of computers. We also use it for customized monitoring and alerting on workstations and servers. Monitoring is really robust and granular. It does a great job of gathering a TON of data about the network, and that data is searchable. There are a bunch of different reports built in. Integrates with Manage, Control, and other applications. It does a ton of stuff out of the box, and has endless customization options.
Asfer Bin Saleh | TrustRadius Reviewer

TeamViewer

TeamViewer 6.8
Based on 34 answers
I have not needed to contact TeamViewer support much in regards to the software not performing like it is supposed to. The only reason that we contact support is to get the license keys for our updated software. We always get a response in a very reasonable amount of time with the new license keys included.
Jordan Paquette | TrustRadius Reviewer

Online Training

ConnectWise Automate

ConnectWise Automate 7.1
Based on 2 answers
LabTech online training is very very thorough in training and helping individuals understand the theory and practical side of using a Remote Monitoring & Management. The training has multiple methods of explaining each section which helps to re-enforce everything about the Training Modules. I have had some Engineers lose their interest after a number of modules because they said that it was too much, that was too similar. I've found that the training is tailored towards a technical background but the Sales training does help NON technical individuals familiarize themselves with the Remote Monitoring and Management components and how it relates to Managed Services.
Carson Hagan, ITILv3 | TrustRadius Reviewer

TeamViewer

TeamViewer 8.9
Based on 2 answers
I have never used the online training either. I have watched a few informational videos that were helpful when learning how to do a specific procedure within TeamViewer and get the most out of the software by utilizing one of the many features that are available with the software. Again, 5 if for neutral.
Jordan Paquette | TrustRadius Reviewer

Implementation Rating

ConnectWise Automate

ConnectWise Automate 7.3
Based on 2 answers
Start small and learn the in's and out's before making policies and rolling things out company wide. Ask the questions of why if you don't agree with something or your company does things a different way. Usually they are done a certain way for a reason. Start simple with roll out and slowly enable or add on the functionality that is needed.
Jack Skinner | TrustRadius Reviewer

TeamViewer

TeamViewer 10.0
Based on 6 answers
Implementation was easy enough that it didn't pose any problems. Training was minimal and the system works right out of the box
Anonymous | TrustRadius Reviewer

Alternatives Considered

ConnectWise Automate

The Continuum RMM is very simplistic in comparison to Automate. The scripting engine in Continuum doesn't compare at all with the scripting in Automate. Continuum has a single level of agent grouping (all agents for a client are in a single group). For clients that have 100's of endpoints across many locations this gets messy. In Automate, you can create 'sites' under each client and move systems into them to not only organize, but to allow running of scripts on those groups.Unlike Continuum, Automate allows you to dynamically add systems to groups. Each group can be configured to run certain scripts, perform tasks or monitor for something specific. An example would be servers with SQL server. You could add these to a group based on SQL being installed and then monitor for specific SQL related events. The remote control in Automate has proven to be much faster and more reliable than LogMeIn that is used in Continuum.
David Wertz, CHSP | TrustRadius Reviewer

TeamViewer

TeamViewer is far superior to LogMeIn Pro for file transfers and
remote copy and paste. I believe LogMeIn Pro has the same capabilities, but using
them is awkward and not intuitive. TeamViewer's screen scaling, display quality, and multiple monitor support is far better than LogMeIn Pro and VNC Connect, especially
for large, 4K displays.
Anonymous | TrustRadius Reviewer

Scalability

ConnectWise Automate

No score
No answers yet
No answers on this topic

TeamViewer

TeamViewer 10.0
Based on 2 answers
I've rarely had problems with the product.
Mike Robinson | TrustRadius Reviewer

Return on Investment

ConnectWise Automate

  • We found we were able to provide good monitoring of our customers sites which was an objective. However, that came at a significant time investment that never seemed to be finished.
  • We were able to negotiate a price that worked for us for an up-front purchase which was nice.
  • We found the pricing to be very competitive.
  • Bottom line for us was despite the pros of the product, we found other RMM solutions to be a better overall "value" due to not having to dedicate technicians to maintaining the product.
Anonymous | TrustRadius Reviewer

TeamViewer

  • One positive is that it has been an easy to use platform for individuals. For them to use this, it really hasn't required IT involvement from an install/configuration standpoint.
  • For the most part it also is a pretty stable/secure platform, which is very important for any business/organization, to help lessen a chance for intrusions from unknown individuals.
  • Another positive impact is that it there is not a lot of problems that have been seen when the platform is being used. It works well for the most part, and does get updates/patches on a regular basis.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

ConnectWise Automate

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ConnectWise Automate Editions & Modules

Edition
Implementation Fee$700
Agents$1.00-$6.002
  1. per month/per agent
Additional Pricing Details

TeamViewer

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

TeamViewer Editions & Modules

Edition
Business50.901
Premium102.901
Corporate206.901
  1. Per Month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

ConnectWise Automate
8.5
TeamViewer
8.0

Likelihood to Renew

ConnectWise Automate
8.0
TeamViewer
9.4

Usability

ConnectWise Automate
3.2
TeamViewer
8.9

Reliability and Availability

ConnectWise Automate
TeamViewer
8.0

Performance

ConnectWise Automate
3.0
TeamViewer
9.0

Support Rating

ConnectWise Automate
8.2
TeamViewer
6.8

In-Person Training

ConnectWise Automate
TeamViewer
5.0

Online Training

ConnectWise Automate
7.1
TeamViewer
8.9

Implementation Rating

ConnectWise Automate
7.3
TeamViewer
10.0

Scalability

ConnectWise Automate
TeamViewer
10.0

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