ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
$39
per month
Remote Desktop Manager
Score 9.3 out of 10
Mid-Size Companies (51-1,000 employees)
Remote Desktop Manager (RDM) from Canadian software company Devolutions is a remote administration and credential management tool for securely centralizing multiple remote connections and sensitive data.
The main reason we looked at ScreenConnect was the value, as a lot of the many other remote support tools were very costly for the same package. Or they didn't supply branding options. The other defining factor we had was that some other remote support tool had been used for …
ConnectWise is far superior to LogMeIn Rescue and other similar competitors based on several factors. First is cost, ConnectWise is very fairly priced and is easy to add technician licenses as needed. Next, the client install is very light weight and not resource intensive. The …
Screenconnect is the preferred option due to ease of use and multiple platform support. The built-in tools of ScreenConnect and integration with RepairShopr have simplified the remote support process.
We began to use ScreenConnect because it was quicker and more efficient than Windows Remote Desktop Connection. We have not used any other product while I have worked here and would not recommend any other product. I believe it is a fair price for a great product that has …
After working with and looking into a number of other remote software options, ScreenConnect provided the options we needed with the cost to match. Many others have similar features, but not all we needed. Others had more features than we could even use, but the cost was well …
Previously used LogMeIn but due to costs and growing need of users to access machines remotely a new solution was needed. I don't feel as though any functionality was lost in the switch. Another product I looked at was Bomgar but the cost was prohibitive.
We were using VNC, Ultra and Tight, they were temperamental, sometimes worked, and took forever. We also used TeamViewer which is good, but not interchangeable with LabTech so we hit a road block, RealVNC was also looked at but with the other issues faced with Ultra it was hard …
I use a MSP to assist with some of the troubleshooting that might arise. Initially, they let me use their remote software (I don't remember the company) but because of security concerns, had to limit my access. They replaced their remote access software with ScreenConnect. I …
We often need to create an ad-hoc session with a device that is not under our management. We find ourselves doing this more than ever in the COVID world. Many people are working from home on personal machines with their employer, our client's permission and we are facilitating more support for these personal machines. Connectwise Control [(formerly ScreenConnect)] gives us a robust resource to control the device, navigate anywhere we need, execute various commands, and engage in an on-screen chat with the client. The session is very simple to create and very user-friendly to initiate. We do not recommend it for Android, Apple, or Chromebook applications. There is little to no support for these platforms.
If you have lots of servers to manage, lots of credentials, different protocols, documents, other files, and need a single tool to manage it, this is the tool. Active Directory integrated, user and groups permissions, audit everything, keep data in encrypted files or in a database, customize everything, even the installer,
The interface is easy to use and makes sense. It's easy to understand how to organize a large number of machines involving multiple clients. But, it's also applicable for smaller set of machines too.
The connection speed is very quick. I've used solutions in the past that take a variable amount of time to connect, or they just take a long time every time. Control is quick every time. It doesn't get in the way of being able to support the machines on the other end.
The connections are reliable. I haven't experienced random disconnects throughout hundreds of instances. It was a breath of fresh air coming from the previous solution we used. I consider Control a gold standard for what a great remote connection solution can be.
I'd like to see the ability to selectively log off the remote machine via a button on the toolbar. Currently it's a setting to always lock on disconnect, or never lock on disconnect, requiring the tech to manually lock the machine if called for at the end of a session. Its a small time save that would add up!
The chat feature could be expanded to be a lot more useful. Allowing clients to start conversations, and have conversations ping an email address if no one is monitoring the dashboard would be extremely valuable.
Some clarity on licensing when providing host-passes to guest technicians would be a boon, especially for one-off support sessions with vendors.
Occasionally there is a UI bug where the sidebar goes missing and you have to delete some files in %localappdata% to bring it back
Would be great if it could also connect to serverless SQL instances like Azure SQL
If computer sleeps and wakes with Remote Desktop Manager open it will comtimes ask you to re-login for no reason - as when you close and reopen Remote Desktop Manager it works
I would recommend this product for both internal remote control of end user workstations and remote access to other clients over the internet. It provides a secure and feature rich product that allows me to complete any necessary tasks without ever leaving the office. I will continue to renew as I'm eager to see what they do next. I would however wish the cloud service had a better API to work in conjunction with team collaboration or chat services to make it easier to connect with end users who use multiple workstations. (Slack or Stride provide this functionality)
I've been using RDM for about 10 years now. I started with the free version, which I used for a few years, and eventually switched to the Enterprise version. I can never go back now! I use this tool for everything and cannot see doing my job without it! Whenever we have someone new come in or bring in a vendor/contractor, they always ask me what RDP tool I'm using. Once I explain about it's features and all, they're usually instantly sold on it. :)
On the whole SC is a very powerful tool that is a vital part of the IT service arsenal. On-site visits are an "emergency" only type of scenario. Just "showing your face" is not winning any browny points for me. If my client sees my face, it's usually just to upgrade hardware or to deal other aspects of business. SC provides me and my client the bulk of the info I need to get projects done.
Due to the way our business works, the use of Remote Desktop Manager is limited to the IT staff. For that reason have given it a rating of 8, but only a limited number of employees benefit from this solution as the bulk of our consultants that support customers can not benefit from this solution due to security mandated separation between internal and external systems
It performs well. It also has full control over windows security and does not get hung up like GoToMeeting when trying to install remote software at the prompt to install as admin / override. I have used TeamViewer, WebEx, LogMeIn and GoToMeeting. This is by far the best at spontaneous, remote control. It is also very easy to get a novice user connected to the session.
There have been two times when something has went wrong and I needed immediate assistance in order to be able to use Screenconnect to be able to help clients and response has not been immediate. The response time has been within 24 hours. Both times if there had been easier to navigate self help I would have been able to help myself. With better self help and a speedier response it would definitely be a 10 as they always respond and help. Just a little more difficult or slow than it should be at times
I've never had to use support as I've never had an issue. That said, you can open a support ticket right from the UI. The user forums are active, and there are thousands of threads covering many topics. Very easy to get support if needed. This is an easy ten.
I find ScreenConnect to be very simple and effective overall, with the main problem being that a number of my clients can't download the app due to existing firewalls and so on. Otherwise it does its job well, and I'm happy with it.
ConnectWise has done everything they could to help us in any situation. Great support team and their new updates are always providing features that we need. Its a simple solution that works the way we need it to. Their legacy pricing model is still much better than their subscription based model however it is still fair pricing
I have worked with Citrix, AnyDesk, LogMeIn, VNC Connect, and many others. I ultimately installed ConnectWise as a self-hosted solution, based on the incredible list of features and capabilities, and the pricing at the time. I continue to use the product as it is still one of the best solutions out there and is certainly capable of growing and expanding to meet the needs of my business.
VisionApp is not in the list. This is the application we used before we got introduced to RDM. VisionApp was great but it did not have the same features as RDM did. Perhaps VisionApp has had some updates but we haven't found any reason to switch applications again
I have used multiple remote desktop support software in the past (Bomgar, Team Viewer, Logmein and Join.me) and this is far the easiest of the bunch to use. It is very easy to create a session and easy to maintain remote desktops from their access view (where you install the software and can get in at any time) I highly recommend this product from ConnectWise!
Instead of waiting 30+ seconds to initiate sessions, they initiate and display a desktop in two or three seconds. The amount of frustration this avoids is immeasurable.
Once installed it doesn't need more handholding, i.e., having the remote enter a username/password. It is always just there.
A common place for storage for all users. Instead of employees using multiple different password management systems, they all use Remote Desktop Manager to store them now.
We don't have to buy licenses from multiple vendors when everyone uses Remote Desktop Manager.
