What users are saying about
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Top Rated
716 Ratings
Constant Contact
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Top Rated
716 Ratings
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Based on 716 reviews and ratings
Sprout Social
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Top Rated
437 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.5 out of 100
Based on 437 reviews and ratings
Feature Set Ratings
Email & Online Marketing

7.7
Constant Contact
77%

Sprout Social
Feature Set Not Supported
N/A
Constant Contact ranks higher in 9/9 features
Constant Contact ranks higher in 9/9 features
WYSIWYG email editor

7.8
78%
82 Ratings

N/A
0 Ratings
Dynamic content

7.6
76%
82 Ratings

N/A
0 Ratings
Ability to test dynamic content

7.5
75%
81 Ratings

N/A
0 Ratings
Landing pages

7.6
76%
56 Ratings

N/A
0 Ratings
A/B testing

7.4
74%
52 Ratings

N/A
0 Ratings
Mobile optimization

8.0
80%
85 Ratings

N/A
0 Ratings
Email deliverability reporting

8.6
86%
135 Ratings

N/A
0 Ratings
List management

8.4
84%
90 Ratings

N/A
0 Ratings
Triggered drip sequences

6.7
67%
47 Ratings

N/A
0 Ratings
Reporting & Analytics

7.8
Constant Contact
78%

Sprout Social
Feature Set Not Supported
N/A
Constant Contact ranks higher in 3/3 features
Constant Contact ranks higher in 3/3 features
Dashboards

7.8
78%
87 Ratings

N/A
0 Ratings
Standard reports

8.2
82%
87 Ratings

N/A
0 Ratings
Custom reports

7.5
75%
58 Ratings

N/A
0 Ratings
Pre-Send Testing

8.1
Constant Contact
81%

Sprout Social
Feature Set Not Supported
N/A
Constant Contact ranks higher in 8/8 features
Constant Contact ranks higher in 8/8 features
URL Validation

8.4
84%
31 Ratings

N/A
0 Ratings
Link Tracking

8.0
80%
34 Ratings

N/A
0 Ratings
Image Validation

8.2
82%
31 Ratings

N/A
0 Ratings
Inbox Display

8.0
80%
34 Ratings

N/A
0 Ratings
Email Accessibility Tools

8.0
80%
28 Ratings

N/A
0 Ratings
Spelling and Grammar Check

7.8
78%
31 Ratings

N/A
0 Ratings
Spam Testing

7.8
78%
26 Ratings

N/A
0 Ratings
Email Previews

8.6
86%
40 Ratings

N/A
0 Ratings
Listening/monitoring

Constant Contact
Feature Set Not Supported
N/A

8.5
Sprout Social
85%
Sprout Social ranks higher in 4/4 features
Sprout Social ranks higher in 4/4 features
Boolean keyword searches

N/A
0 Ratings

8.3
83%
37 Ratings
Filtering out noise/spam

N/A
0 Ratings

8.2
82%
41 Ratings
Sentiment analysis

N/A
0 Ratings

8.6
86%
22 Ratings
Broad channel coverage

N/A
0 Ratings

8.9
89%
32 Ratings
Publishing

Constant Contact
Feature Set Not Supported
N/A

9.0
Sprout Social
90%
Sprout Social ranks higher in 4/4 features
Sprout Social ranks higher in 4/4 features
Content planning and scheduling

N/A
0 Ratings

9.5
95%
55 Ratings
Audience targeting

N/A
0 Ratings

8.3
83%
47 Ratings
Content optimization

N/A
0 Ratings

8.7
87%
48 Ratings
Workflow management

N/A
0 Ratings

9.7
97%
50 Ratings
Engagement

Constant Contact
Feature Set Not Supported
N/A

8.6
Sprout Social
86%
Sprout Social ranks higher in 3/3 features
Sprout Social ranks higher in 3/3 features
Automated routing and prioritization

N/A
0 Ratings

8.3
83%
24 Ratings
Customer interaction histories

N/A
0 Ratings

9.1
91%
49 Ratings
Bulk actions

N/A
0 Ratings

8.4
84%
44 Ratings
Marketing

Constant Contact
Feature Set Not Supported
N/A

7.4
Sprout Social
74%
Sprout Social ranks higher in 4/4 features
Sprout Social ranks higher in 4/4 features
Lead generation

N/A
0 Ratings

7.2
72%
30 Ratings
Content marketing

N/A
0 Ratings

9.0
90%
34 Ratings
Paid media management

N/A
0 Ratings

6.2
62%
3 Ratings
Campaigns and promotions

N/A
0 Ratings

7.2
72%
4 Ratings
Channel coverage/integration

Constant Contact
Feature Set Not Supported
N/A

8.7
Sprout Social
87%
Sprout Social ranks higher in 7/7 features
Sprout Social ranks higher in 7/7 features

N/A
0 Ratings

9.4
94%
55 Ratings

N/A
0 Ratings

9.3
93%
57 Ratings

N/A
0 Ratings

8.3
83%
50 Ratings
Google+

N/A
0 Ratings

9.1
91%
21 Ratings

N/A
0 Ratings

8.3
83%
47 Ratings

N/A
0 Ratings

8.7
87%
14 Ratings
YouTube

N/A
0 Ratings

8.0
80%
1 Rating
Reporting/analytics

Constant Contact
Feature Set Not Supported
N/A

8.8
Sprout Social
88%
Sprout Social ranks higher in 3/3 features
Sprout Social ranks higher in 3/3 features
Campaign success analytics

N/A
0 Ratings

8.7
87%
53 Ratings
Real-time tracking

N/A
0 Ratings

9.2
92%
53 Ratings
Competitor analysis

N/A
0 Ratings

8.5
85%
45 Ratings
Account management

Constant Contact
Feature Set Not Supported
N/A

8.7
Sprout Social
87%
Sprout Social ranks higher in 2/2 features
Sprout Social ranks higher in 2/2 features
Role-based user permissions & privileges

N/A
0 Ratings

9.1
91%
53 Ratings
Mobile access

N/A
0 Ratings

8.2
82%
49 Ratings
Attribute Ratings
- Constant Contact is rated higher in 5 areas: Usability, Availability, Performance, Support Rating, Online Training
- Sprout Social is rated higher in 1 area: Likelihood to Recommend
- Constant Contact and Sprout Social are tied in 2 areas: Likelihood to Renew, Implementation Rating
Likelihood to Recommend

8.3
Constant Contact
83%
106 Ratings

9.5
Sprout Social
95%
112 Ratings
Likelihood to Renew

9.0
Constant Contact
90%
21 Ratings

9.0
Sprout Social
90%
62 Ratings
Usability

10.0
Constant Contact
100%
9 Ratings

9.4
Sprout Social
94%
40 Ratings
Availability

9.0
Constant Contact
90%
4 Ratings

7.7
Sprout Social
77%
16 Ratings
Performance

10.0
Constant Contact
100%
4 Ratings

8.0
Sprout Social
80%
14 Ratings
Support Rating

10.0
Constant Contact
100%
17 Ratings

9.1
Sprout Social
91%
48 Ratings
Online Training

10.0
Constant Contact
100%
1 Rating

7.3
Sprout Social
73%
3 Ratings
Implementation Rating

10.0
Constant Contact
100%
9 Ratings

10.0
Sprout Social
100%
21 Ratings
Product Scalability

10.0
Constant Contact
100%
1 Rating

Sprout Social
N/A
0 Ratings
Likelihood to Recommend
Constant Contact
Constant Contact is great when trying to target specific market segments. We typically like to segment our master list by region, but also have product segments, as well. They do provide pre-made segments to start you off too.We don't usually use their email builder, we find others to be more flexible, intuitive, and have more variety. We do prefer emailing from Constant Contact, however.

Verified User
Employee in Marketing
Oil & Energy Company, 51-200 employeesSprout Social
Sprout [Social] is great for small businesses, small agencies and those who need a platform but don't want to spend a fortune. If you need multiple user log-in's, the cost will add up. This is great to share a log-in for different people to use or add one or two users

Verified User
Executive in Marketing
Public Relations and Communications Company, 1-10 employeesPros
Constant Contact
- You can accomplish quite a bit using the drag and drop interface, so there is less custom HTML required.
- Easy to use for folks who are not tech savvy.
- Very quick upload speed for contact lists when compared with other email marketing vendors.
- Easy to customize contact lists.
- Displays much more consistently across different email clients when compared with other email marketing vendors.

Verified User
Analyst in Marketing
Insurance Company, 501-1000 employeesSprout Social
- The Landscape system that Sprout Social offers allows me to modify all the images that I want to publish on my social networks. This service allows me to modify the size of the image, add filters, modify the colors and much more, it is a very important tool to be able to have a better presentation of the images that we use in our publications on social networks.
- It offers me a perfect statistical system where I can consult all kinds of movements that have occurred in all my social networks, I can see statistics individually or generally. The statistics allow me to see group reports, participation, information on audience movement on Twitter, Facebook or LinkedIn and also allow me to view the activity that has occurred in my account.
- Sprout Social allows me to view a record in real time that shows me all the movements that my social networks are having by my employees. As Director of the Marketing Sector, this is a very important role, as I can know what actions my employees are taking to improve marketing with social networks.
Marketing Director
GAL Real EstateReal Estate, 1001-5000 employees
Cons
Constant Contact
- The interface is definitely a bit difficult to use and it takes some getting used to.
- More customization and exporting of html would be awesome.
- They could expand on features that other email marketing software has such as tying in with social media, more flows, etc.

Verified User
Strategist in Marketing
Marketing & Advertising Company, 11-50 employeesSprout Social
- I'd love to see more robust tag reporting capabilities, but they mentioned that this is something in the pipeline for improvement.
- I wish it was easier to batch content and shift it to approval or draft mode. Sometimes clients can change their mind and moving through each post individually can be a bit time consuming. This is a very minor thing.
- I'd love to see more customization options come to its reporting feature so we can insert graphics. Currently it supports the insertion of text only.
Sr. Social Media Manager
Idea GroveMarketing & Advertising, 11-50 employees
Pricing Details
Constant Contact
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$9.99 per month
Constant Contact Editions & Modules
Edition
Core | $9.991 |
---|---|
Plus | $45.001 |
- per month
Additional Pricing Details
—Sprout Social
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$0 for 30 days
Sprout Social Editions & Modules
Edition
Free Trial | Free1 |
---|---|
Standard | $992 |
Professional | $1492 |
Advanced | $2492 |
- for 30 days
- per user/per month
Additional Pricing Details
—Likelihood to Renew
Constant Contact
Constant Contact 9.0
Based on 21 answers
There is no doubt that we are going to renew Constant Contact. We have not just invested a lot of time in learning and creating a great looking product but we have developed a strong database of information that allows us to track how we are doing for each newsletter. This supports our goals of creating products that residents desire and are excited to receive.
Multimedia Communications Supervisor
Virginia Beach City GovernmentGovernment Administration, 5001-10,000 employees
Sprout Social
Sprout Social 9.0
Based on 62 answers
While I am currently no longer working with the company in which I was employed and utilized Sprout Social, I do know that the company is still utilizing Sprout Social on a daily basis and I do not foresee a time when the subscription would be cancelled.
Editor
OVC Lawyer MarketingInternet, 11-50 employees
Usability
Constant Contact
Constant Contact 10.0
Based on 9 answers
There is always room for improvement. I don't know how they test their systems, but they should invite not-so computer savvy people to test it. If I, as an expert have problems, they need to think like the technophobe. Since I've used Constant Contact in the past as part of my former employment, I have not viewed any of the tutorials and just jumped in to work on my client's newsletter. With that said, I found some areas easy and some a bit cumbersome
Owner, Consultant
AZ Social Media WizInternet, Myself Only
Sprout Social
Sprout Social 9.4
Based on 40 answers
Sprout Social is extremely user-friendly. The publishing feature is easy to use, and provides previews of what your content will look like once posted. I also love the calendar view where you can view all posts you have scheduled for the month. The collaborative nature of the platform makes working directly in Sprout Social with clients a breeze, and we are seeing our content get approved much faster.

Verified User
Project Manager in Marketing
Marketing & Advertising Company, 51-200 employeesReliability and Availability
Constant Contact
Constant Contact 9.0
Based on 4 answers
No major problems in sending out the email campaigns and accessing the analytics

Verified User
Manager in Research & Development
Public Policy Company, 11-50 employeesSprout Social
Sprout Social 7.7
Based on 16 answers
Uptime was OK, but given the fact that we are in Europe, there were some specific problems: They tended to take the system down for maintenance during the night in the US, which was during our workday. This was definitely problematic and hard to explain to our clients.

Verified User
Manager in Marketing
Information Technology and Services Company, 1-10 employeesPerformance
Constant Contact
Constant Contact 10.0
Based on 4 answers
The system seemed quite slow sometimes. Specifically, there was sometimes a delay in sends if it was during a high traffic period. There were time-outs when uploading new code for an email, and a lag in reporting analytics which was sometimes as long as 72 hours

Verified User
Employee in Marketing
Retail Company, 51-200 employeesSprout Social
Sprout Social 8.0
Based on 14 answers
It is quick to post, however you have to refresh the page every time you add a new scheduled item.
Social Marketing Director
Creative Word and Image Inc.1-10 employees
Support Rating
Constant Contact
Constant Contact 10.0
Based on 17 answers
I think the overall support for Constant Contact has always been incredible; I have nothing negative to say. Our customer support representative was attentive, easy to understand, and very knowledgeable. I never felt like I wasn't a priority of his and my issues, while very small, were fixed in a very short time frame.

Verified User
Administrative Assistant in Marketing
Real Estate Company, 51-200 employeesSprout Social
Sprout Social 9.1
Based on 48 answers
Sprout Social's customer support is extremely prompt and always helpful. Not only do they provide quick and useful service, but the representatives follow up multiple times to ensure that the issue is fully address and/or completely resolved. The overall experience is exemplary; very few other companies provide comparable service.
Assistant to the Dean
Loma Linda UniversityHigher Education, 10,001+ employees
Online Training
Constant Contact
Constant Contact 10.0
Based on 1 answer
No answer on this topic is available.
Sprout Social
Sprout Social 7.3
Based on 3 answers
Their training is good, but the promotion of it is even better. I don't need or have the time for training, but I was always happy to know it was there. They did a great job sending updates out and making me aware when there was a new feature that I may want training for. As for the training I never used it, so I can't comment on that
Social Marketing Manager
Anametrix, Inc.Information Technology and Services, 11-50 employees
Implementation Rating
Constant Contact
Constant Contact 10.0
Based on 9 answers
Implementation is very easy for someone who wants to send out the “batch and blast” type newsletters. If you want to use their templates with no customizations, the product works fine. However, the more customizations you get into involving link color, etc, that’s where things can get tricky for someone who may not be familiar with coding

Verified User
Employee in Marketing
Retail Company, 51-200 employeesSprout Social
Sprout Social 10.0
Based on 21 answers
Make sure you do it all the way. Do not break it into phases. Pour yourself a coffee, start it in the morning and you'll be done before you finish that coffee.
Social Media Manager
iQuest GroupComputer Software, 501-1000 employees
Alternatives Considered
Constant Contact
We tried Mailchimp. We could send messages to larger groups for free with Constant Contact. And we simply found more people read the emails and responded more frequently when we used Constant Contact. I think it's because it didn't feel as much like a marketing tool as when we contacted them with Mailchimp.

Verified User
Contributor in Other
Religious Institutions Company, 10,001+ employeesSprout Social
I used Buffer previous to Sprout Social for two years. It was a good solution as we were getting a handle on scheduling content. It was the first real tool we had for this. But we outgrew it and they began removing features that were critical to our workflow, such as the RSS Feed. While their 50% off policy for non-profits was very helpful, once we started adding up the cost to use features like Replies and Analytics, we discovered that our needs were simply too robust for Buffer to handle. Sprout Social was the solution suggested by all our peers and we've been very happy with it ever since.
Social Media Manager
The LCMSReligious Institutions, 201-500 employees
Scalability
Constant Contact
Constant Contact 10.0
Based on 1 answer
Very reliable in sending email campaigns and controlling the recipients so that no contact is sent the same email more than once, even if they are on a resent list

Verified User
Manager in Research & Development
Public Policy Company, 11-50 employeesSprout Social
No score
No answers yet
No answers on this topic
Return on Investment
Constant Contact
- Good email marketing option that we need to expand on
- We have not had a strong determinable ROI, but we do not always know if a donation resulted from an email
- Very affordable and we plan in keeping it as a resource
Director of Development
Health Care Center for the HomelessHospital & Health Care, 51-200 employees
Sprout Social
- Sprout has given insights to lead our creative refreshes every quarter. As we have a healthy budget on paid social, it is crucial to understand the type of creative that works best.
- Sprout has the ability to send notifications based on certain types of messages received. This is crucial for social media teams who don't have 24/7 coverage but need to be notified of urgent matters.
- Sprout has saved me hours of time as I no longer pull analytics natively from each social platform. The generated reports give me a look at all of the platforms and can be customized.

Verified User
Manager in Marketing
Medical Device Company, 201-500 employees