What users are saying about
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585 Ratings
364 Ratings

Constant Contact

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585 Ratings
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Score 7.9 out of 100
364 Ratings
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Score 8.1 out of 100

Likelihood to Recommend

Constant Contact

It’s best suited when you are not in a position with your business, industry or budget to implement a fully integrated and industry-leading CRM and email marketing platform as this is an ideal setup. For example, a fully integrated Hubspot or Salesforce tech stack. For many businesses this type of high cost, sophisticated system is not realistic and in these cases, Constant Contact is superior for managing all email strategies or in our case, just a portion of them. For us, we handle drip content or interest-based remarketing through our CRM but use Constant Contact for all other email strategies because of its ease of use and low cost. It’s also exceptional as a low-cost email database management solution where you can’t daily centralize, protect and maintain (unsubscribes, dead contacts, etc) your email contact database.
Thomas Pittman | TrustRadius Reviewer

Sprout Social

Sprout is great for marketing departments looking to watch their brand and promote their blog. It's especially good for single person posting. I don't see it working well for larger teams and collaborating real time as there isn't a great way to see who is tackling what. You can assign tasks or grab them but it would be great to see who is clicking what or a chat feature perhaps?The dashboard could also use some help to show more about the brand, perhaps specific keywords we watch. Or trends across social platforms that we might care about.
Todd Terwillegar, Content Marketing Certified | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

Constant Contact
7.8
Sprout Social
WYSIWYG email editor
Constant Contact
7.7
Sprout Social
Dynamic content
Constant Contact
7.7
Sprout Social
Ability to test dynamic content
Constant Contact
7.6
Sprout Social
Landing pages
Constant Contact
8.1
Sprout Social
A/B testing
Constant Contact
6.9
Sprout Social
Mobile optimization
Constant Contact
8.2
Sprout Social
Email deliverability reporting
Constant Contact
8.7
Sprout Social
List management
Constant Contact
8.5
Sprout Social
Triggered drip sequences
Constant Contact
6.4
Sprout Social

Reporting & Analytics

Constant Contact
7.8
Sprout Social
Dashboards
Constant Contact
7.5
Sprout Social
Standard reports
Constant Contact
8.3
Sprout Social
Custom reports
Constant Contact
7.8
Sprout Social

Pre-Send Testing

Constant Contact
8.4
Sprout Social
URL Validation
Constant Contact
9.3
Sprout Social
Link Tracking
Constant Contact
8.1
Sprout Social
Image Validation
Constant Contact
8.2
Sprout Social
Inbox Display
Constant Contact
8.4
Sprout Social
Email Accessibility Tools
Constant Contact
8.0
Sprout Social
Spelling and Grammar Check
Constant Contact
8.6
Sprout Social
Spam Testing
Constant Contact
7.8
Sprout Social
Email Previews
Constant Contact
9.0
Sprout Social

Listening/monitoring

Constant Contact
Sprout Social
7.7
Boolean keyword searches
Constant Contact
Sprout Social
8.2
Filtering out noise/spam
Constant Contact
Sprout Social
6.8
Sentiment analysis
Constant Contact
Sprout Social
7.4
Broad channel coverage
Constant Contact
Sprout Social
8.3

Publishing

Constant Contact
Sprout Social
7.7
Content planning and scheduling
Constant Contact
Sprout Social
7.9
Audience targeting
Constant Contact
Sprout Social
7.6
Content optimization
Constant Contact
Sprout Social
7.6
Workflow management
Constant Contact
Sprout Social
7.8

Engagement

Constant Contact
Sprout Social
7.6
Automated routing and prioritization
Constant Contact
Sprout Social
7.9
Customer interaction histories
Constant Contact
Sprout Social
7.5
Bulk actions
Constant Contact
Sprout Social
7.5

Marketing

Constant Contact
Sprout Social
7.5
Lead generation
Constant Contact
Sprout Social
7.8
Content marketing
Constant Contact
Sprout Social
8.7
Paid media management
Constant Contact
Sprout Social
6.2
Campaigns and promotions
Constant Contact
Sprout Social
7.2

Channel coverage/integration

Constant Contact
Sprout Social
7.9
Twitter
Constant Contact
Sprout Social
9.2
Facebook
Constant Contact
Sprout Social
8.7
LinkedIn
Constant Contact
Sprout Social
7.8
Google+
Constant Contact
Sprout Social
5.3
Instagram
Constant Contact
Sprout Social
8.0
Pinterest
Constant Contact
Sprout Social
8.3
YouTube
Constant Contact
Sprout Social
8.0

Reporting/analytics

Constant Contact
Sprout Social
8.0
Campaign success analytics
Constant Contact
Sprout Social
8.2
Real-time tracking
Constant Contact
Sprout Social
8.4
Competitor analysis
Constant Contact
Sprout Social
7.3

Account management

Constant Contact
Sprout Social
8.2
Role-based user permissions & privileges
Constant Contact
Sprout Social
8.4
Mobile access
Constant Contact
Sprout Social
7.9

Pros

Constant Contact

  • Importing new emails is extremely fast and easy. This is important because there are times where emails need to be sent out ASAP, so being able to import a new mailing list quickly allows that to happen in a timely manner.
  • Customization of the look and feel of the email. Sending out emails that look the same becomes boring to the recipients, so being able to change the look every time makes it more likely they will engage in the material.
Anonymous | TrustRadius Reviewer

Sprout Social

  • Analytics Reporting - Sprout Social does a nice job at providing robust analytics across all social media platforms. We use this to monitor our social media performance over a specified time period, including number of posts, increase in followers, and changes in engagements and link clinks.
  • Social Media Scheduling - Sprout Social is good for scheduling social media posts in advance. With the version we use, it also shows us what time we should schedule our posts based on the past performance of our previous posts.
  • Social Media Monitoring - Sprout Social does a good job at monitoring social media mentions and searching for posts containing certain specified keywords.
Jenna Carpentier | TrustRadius Reviewer

Cons

Constant Contact

  • Maybe make a bit more intuitive
  • Have it make suggestions for what you could or should do
  • More storage room for pics, logos, etc. (without additional cost)
  • While I think it is user friendly in general, I need a bit more guidance with options and possibilities
Terri Betts | TrustRadius Reviewer

Sprout Social

  • This is not a great platform for teams. Their basic $99 plan includes a single user, and charges quite a bit to add more.
  • This is not a great platform for agencies that have more than 5 accounts or less than 100 without paying a hefty price tag. Their deluxe plan is $149 for only 10 accounts. My team has access to more than 30 pages, and we'd have to disconnect a profile, then connect a new one, wait for it to load, and then produce a new report for our clients. It was too cumbersome to be effective.
  • Value overall. Other competitors are offering more users and the same amount of pages for less money.
  • Technical support. Our team spent about $2,500 with this company across 2 years - we published our final reports, made a single request for support with 3 different team members, and it was denied four times.
page V | TrustRadius Reviewer

Likelihood to Renew

Constant Contact

Constant Contact 8.0
Based on 19 answers
There is no doubt that we are going to renew Constant Contact. We have not just invested a lot of time in learning and creating a great looking product but we have developed a strong database of information that allows us to track how we are doing for each newsletter. This supports our goals of creating products that residents desire and are excited to receive.
Ty Swartz, CPP, USN Ret. | TrustRadius Reviewer

Sprout Social

Sprout Social 6.2
Based on 61 answers
While I am currently no longer working with the company in which I was employed and utilized Sprout Social, I do know that the company is still utilizing Sprout Social on a daily basis and I do not foresee a time when the subscription would be cancelled.
Jennifer Wagner | TrustRadius Reviewer

Usability

Constant Contact

Constant Contact 8.9
Based on 8 answers
There is always room for improvement. I don't know how they test their systems, but they should invite not-so computer savvy people to test it. If I, as an expert have problems, they need to think like the technophobe. Since I've used Constant Contact in the past as part of my former employment, I have not viewed any of the tutorials and just jumped in to work on my client's newsletter. With that said, I found some areas easy and some a bit cumbersome
Giselle Aguiar | TrustRadius Reviewer

Sprout Social

Sprout Social 5.7
Based on 18 answers
Sprout Social is extremely easy to use and would only require minimal training for a new user. They have many features and functionalities that I absolutely love. I can't speak highly enough of their mobile app! As I've mentioned, this app has been a life saver when I've been traveling and have been unable to access a desktop
Olivia Ann Hurst | TrustRadius Reviewer

Reliability and Availability

Constant Contact

Constant Contact 9.0
Based on 2 answers
No major problems in sending out the email campaigns and accessing the analytics
Anonymous | TrustRadius Reviewer

Sprout Social

Sprout Social 7.7
Based on 8 answers
Uptime was OK, but given the fact that we are in Europe, there were some specific problems: They tended to take the system down for maintenance during the night in the US, which was during our workday. This was definitely problematic and hard to explain to our clients.
Anonymous | TrustRadius Reviewer

Performance

Constant Contact

Constant Contact 10.0
Based on 2 answers
The system seemed quite slow sometimes. Specifically, there was sometimes a delay in sends if it was during a high traffic period. There were time-outs when uploading new code for an email, and a lag in reporting analytics which was sometimes as long as 72 hours
Anonymous | TrustRadius Reviewer

Sprout Social

Sprout Social 8.0
Based on 7 answers
It is quick to post, however you have to refresh the page every time you add a new scheduled item.
Sarah Zibanejadrad | TrustRadius Reviewer

Support Rating

Constant Contact

Constant Contact 3.0
Based on 8 answers
I think the overall support for Constant Contact has always been incredible; I have nothing negative to say. Our customer support representative was attentive, easy to understand, and very knowledgeable. I never felt like I wasn't a priority of his and my issues, while very small, were fixed in a very short time frame.
Anonymous | TrustRadius Reviewer

Sprout Social

Sprout Social 3.0
Based on 13 answers
The folks at Sprout are great. Answering the simplest questions right via Twitter or Facebook, the more complex issues i've had they respond back via email within a couple hours if not sooner. Extremely impressed with their customer support, they really know their product and aren't just trying to get you to upgrade to a higher tier
Lisa Kribs-LaPierre | TrustRadius Reviewer

Online Training

Constant Contact

Constant Contact 10.0
Based on 1 answer
No answer on this topic is available.

Sprout Social

Sprout Social 7.3
Based on 3 answers
Their training is good, but the promotion of it is even better. I don't need or have the time for training, but I was always happy to know it was there. They did a great job sending updates out and making me aware when there was a new feature that I may want training for. As for the training I never used it, so I can't comment on that
Ryan Montano | TrustRadius Reviewer

Implementation Rating

Constant Contact

Constant Contact 8.0
Based on 4 answers
Implementation is very easy for someone who wants to send out the “batch and blast” type newsletters. If you want to use their templates with no customizations, the product works fine. However, the more customizations you get into involving link color, etc, that’s where things can get tricky for someone who may not be familiar with coding
Anonymous | TrustRadius Reviewer

Sprout Social

Sprout Social 8.9
Based on 10 answers
Make sure you do it all the way. Do not break it into phases. Pour yourself a coffee, start it in the morning and you'll be done before you finish that coffee.
Valentin Vesa | TrustRadius Reviewer

Alternatives Considered

Constant Contact

Marketo does all of the same things but at an enterprise level. Marketo is substantially better than Constant Contact but the price tag is very seriously higher ... by a few zeros. The key components of differentiation would be database management and deliverability. I wouldn't say Marketo's editor is any better or worse than Constant Contact.
James Arnold | TrustRadius Reviewer

Sprout Social

I've found that Sprout Social has more capabilities than other social platforms, and goes above and beyond in its functionality and support. I also think that Sprout Social has one of the cleanest, easy to use interfaces of all the social platforms. Hootsuite and TweetDeck, for example, can be overwhelming; but Sprout Social clean design has made it more intuitive and less overwhelming.
Anonymous | TrustRadius Reviewer

Scalability

Constant Contact

Constant Contact 10.0
Based on 1 answer
Very reliable in sending email campaigns and controlling the recipients so that no contact is sent the same email more than once, even if they are on a resent list
Anonymous | TrustRadius Reviewer

Sprout Social

No score
No answers yet
No answers on this topic

Return on Investment

Constant Contact

  • Every month we send out our newsletter, the phone rings and we gain revenue.
  • For our events, the reminders create signs ups which drive revenue.
  • Our quarterly ecommerce sales drive store sales and keep us top of mind with our clients.
Darcy Knapp, MBA | TrustRadius Reviewer

Sprout Social

  • Allowed us to concurrently build a system where we could plan for the future and forward-looking content, events, and other publishing opportunities
  • Enabled us to audit the "marketplace" so to speak and seek out ideas based on trends and real-time analytics
  • Allowed us to develop a new workflow strain based on permission levels and internal SS workflow
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Constant Contact

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Constant Contact Editions & Modules

Edition
Email$20.001
Email Plus$45.001
Pro$195.001
  1. Per Month
Additional Pricing Details

Sprout Social

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Sprout Social Editions & Modules

Edition
Free TrialFree1
Standard$992
Professional$1492
Advanced$2492
  1. for 30 days
  2. per user/per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Constant Contact
7.9
Sprout Social
7.6

Likelihood to Renew

Constant Contact
8.0
Sprout Social
6.2

Usability

Constant Contact
8.9
Sprout Social
5.7

Reliability and Availability

Constant Contact
9.0
Sprout Social
7.7

Performance

Constant Contact
10.0
Sprout Social
8.0

Support Rating

Constant Contact
3.0
Sprout Social
3.0

Online Training

Constant Contact
10.0
Sprout Social
7.3

Implementation Rating

Constant Contact
8.0
Sprout Social
8.9

Scalability

Constant Contact
10.0
Sprout Social

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