What users are saying about
Top Rated
555 Ratings
Top Rated
437 Ratings
Top Rated
555 Ratings
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Score 7.7 out of 100
Top Rated
437 Ratings
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Score 7.9 out of 100

Likelihood to Recommend

Constant Contact

Constant Contact is terrific for an organization with a marketing budget that would like to send out a variety of emails with visuals, videos, surveys and/or coupons. It's a quick way to reach thousands of potential and/or current customers at a reasonable price. However, for the startup or the company that is very concerned about budget, there is no free version and the monthly paid versions can be a bit more pricey than some comparable competitors.
Jason Carlage | TrustRadius Reviewer

Zoho CRM

Well suited for basic sales and pipeline management. Not appropriate if those leads or prospects need to be transferred into other organizations or companies. Good to use on more individualized sales teams, but not particularly great when it comes to collaborations. Limited tagging and chatting options for collaborative sales.If you are planning to work a pipeline to generate sales and are not in need of a great deal of communication between employees, this will be great for you.
Andrew McClean | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

Constant Contact
8.5
Zoho CRM
WYSIWYG email editor
Constant Contact
8.4
Zoho CRM
Dynamic content
Constant Contact
8.0
Zoho CRM
Ability to test dynamic content
Constant Contact
8.1
Zoho CRM
Landing pages
Constant Contact
8.6
Zoho CRM
A/B testing
Constant Contact
9.0
Zoho CRM
Mobile optimization
Constant Contact
8.1
Zoho CRM
Email deliverability reporting
Constant Contact
8.9
Zoho CRM
List management
Constant Contact
8.8
Zoho CRM
Triggered drip sequences
Constant Contact
8.2
Zoho CRM

Reporting & Analytics

Constant Contact
8.4
Zoho CRM
Dashboards
Constant Contact
8.0
Zoho CRM
Standard reports
Constant Contact
8.7
Zoho CRM
Custom reports
Constant Contact
8.6
Zoho CRM

Sales Force Automation

Constant Contact
Zoho CRM
7.7
Customer data management / contact management
Constant Contact
Zoho CRM
8.0
Workflow management
Constant Contact
Zoho CRM
8.0
Territory management
Constant Contact
Zoho CRM
7.7
Opportunity management
Constant Contact
Zoho CRM
7.9
Integration with email client (e.g., Outlook or Gmail)
Constant Contact
Zoho CRM
7.1
Contract management
Constant Contact
Zoho CRM
7.5
Quote & order management
Constant Contact
Zoho CRM
7.5
Interaction tracking
Constant Contact
Zoho CRM
8.2
Channel / partner relationship management
Constant Contact
Zoho CRM
7.4

Customer Service & Support

Constant Contact
Zoho CRM
7.5
Case management
Constant Contact
Zoho CRM
7.6
Call center management
Constant Contact
Zoho CRM
7.3
Help desk management
Constant Contact
Zoho CRM
7.6

Marketing Automation

Constant Contact
Zoho CRM
8.0
Lead management
Constant Contact
Zoho CRM
8.1
Email marketing
Constant Contact
Zoho CRM
7.9

CRM Project Management

Constant Contact
Zoho CRM
7.8
Task management
Constant Contact
Zoho CRM
8.0
Billing and invoicing management
Constant Contact
Zoho CRM
7.6
Reporting
Constant Contact
Zoho CRM
7.8

CRM Reporting & Analytics

Constant Contact
Zoho CRM
8.0
Forecasting
Constant Contact
Zoho CRM
7.7
Pipeline visualization
Constant Contact
Zoho CRM
8.0
Customizable reports
Constant Contact
Zoho CRM
8.2

Customization

Constant Contact
Zoho CRM
8.4
Custom fields
Constant Contact
Zoho CRM
8.5
Custom objects
Constant Contact
Zoho CRM
8.3
Scripting environment
Constant Contact
Zoho CRM
8.5
API for custom integration
Constant Contact
Zoho CRM
8.0

Security

Constant Contact
Zoho CRM
8.2
Single sign-on capability
Constant Contact
Zoho CRM
8.0
Role-based user permissions
Constant Contact
Zoho CRM
8.3

Social CRM

Constant Contact
Zoho CRM
7.4
Social data
Constant Contact
Zoho CRM
7.4
Social engagement
Constant Contact
Zoho CRM
7.4

Integrations with 3rd-party Software

Constant Contact
Zoho CRM
7.5
Marketing automation
Constant Contact
Zoho CRM
7.6
Compensation management
Constant Contact
Zoho CRM
7.3

Platform

Constant Contact
Zoho CRM
7.0
Mobile access
Constant Contact
Zoho CRM
7.0

Pros

Constant Contact

  • We are a huge fan of the numerous templates that may be used for designing emails.
  • Constant Contact also allows for our organization's brand (logo, colors, and fonts) to be easily incorporated into designs.
  • The metrics and data gathered from email campaigns is very detailed and helpful.
Anonymous | TrustRadius Reviewer

Zoho CRM

  • Zoho CRM has an incredible amount of features, from tagging contacts to social media integration (LinkedIn, Facebook, etc) and email capabilities.
  • Zoho CRM is very customizable. The entire look and feel of each page and account can be customized to fit your organization's needs.
  • Zoho CRM is just one of the products offered under Zoho's suite of software products. It easily integrates with other enterprise software like Zoho Project Management and Zoho email.
Adam Montgomery | TrustRadius Reviewer

Cons

Constant Contact

  • This system is great and I do not have much to say against, I just wish they could improve the search filter of email campaigns made previously, and include a search field that allows you to find campaigns related to the phrase name included in that field of search.
  • I really don't have any dislikes with the software now that I am familiar with the product.
Anonymous | TrustRadius Reviewer

Zoho CRM

  • I do wish it was a bit "smarter" that it could sense duplicate entries and simply update fields when it recognizes a dupe.
  • I wish it had an easier integration with our marketing platform, Hubspot.
  • I wish there was a way to mass update information, via spreadsheet upload, WITHOUT having the Zoho ID.
Ashley Gennett | TrustRadius Reviewer

Likelihood to Renew

Constant Contact

Constant Contact 8.0
Based on 19 answers
There is no doubt that we are going to renew Constant Contact. We have not just invested a lot of time in learning and creating a great looking product but we have developed a strong database of information that allows us to track how we are doing for each newsletter. This supports our goals of creating products that residents desire and are excited to receive.
Ty Swartz, CPP, USN Ret. | TrustRadius Reviewer

Zoho CRM

Zoho CRM 7.6
Based on 19 answers
We went through an exhaustive process doing this evaluation and in the process took the time to really understand the objectives and requirements of all groups within the organization. Now that the system is in place it needs to be used and refined over a long period to time in order to get the full value. As a result you need to consider the long-term and renewal knowing that the system will get better the more you use it.
James Lochran | TrustRadius Reviewer

Usability

Constant Contact

Constant Contact 8.9
Based on 8 answers
There is always room for improvement. I don't know how they test their systems, but they should invite not-so computer savvy people to test it. If I, as an expert have problems, they need to think like the technophobe. Since I've used Constant Contact in the past as part of my former employment, I have not viewed any of the tutorials and just jumped in to work on my client's newsletter. With that said, I found some areas easy and some a bit cumbersome
Giselle Aguiar | TrustRadius Reviewer

Zoho CRM

Zoho CRM 8.0
Based on 4 answers
There are some other paid apps. But Zoho CRM is decent for all kinds of businesses and it comes with a free price tag.
Oral Tosun | TrustRadius Reviewer

Reliability and Availability

Constant Contact

Constant Contact 9.0
Based on 2 answers
No major problems in sending out the email campaigns and accessing the analytics
Anonymous | TrustRadius Reviewer

Zoho CRM

Zoho CRM 9.0
Based on 1 answer
No answer on this topic is available.

Performance

Constant Contact

Constant Contact 10.0
Based on 2 answers
The system seemed quite slow sometimes. Specifically, there was sometimes a delay in sends if it was during a high traffic period. There were time-outs when uploading new code for an email, and a lag in reporting analytics which was sometimes as long as 72 hours
Anonymous | TrustRadius Reviewer

Zoho CRM

Zoho CRM 9.0
Based on 1 answer
No answer on this topic is available.

Support Rating

Constant Contact

Constant Contact 3.0
Based on 8 answers
I think the overall support for Constant Contact has always been incredible; I have nothing negative to say. Our customer support representative was attentive, easy to understand, and very knowledgeable. I never felt like I wasn't a priority of his and my issues, while very small, were fixed in a very short time frame.
Anonymous | TrustRadius Reviewer

Zoho CRM

Zoho CRM 4.0
Based on 4 answers
Horrible experience. They should send regular apologies and refunds to all existing customers.
Ajay Gupta | TrustRadius Reviewer

Implementation Rating

Constant Contact

Constant Contact 8.0
Based on 4 answers
Implementation is very easy for someone who wants to send out the “batch and blast” type newsletters. If you want to use their templates with no customizations, the product works fine. However, the more customizations you get into involving link color, etc, that’s where things can get tricky for someone who may not be familiar with coding
Anonymous | TrustRadius Reviewer

Zoho CRM

Zoho CRM 8.0
Based on 4 answers
The CRM is only as good as the data you put into it. Spend the time up-front to clean up your old data sources prior to importing them into Zoho
Ron Sherwood | TrustRadius Reviewer

Alternatives Considered

Constant Contact

I think if I were coming in with nothing in hand, I would have chosen MailChimp over Constant Contact. Constant Contact won because it was the incumbent and we're satisfied.The time and operating cost of moving from one platform to another was higher than the expected return on that change. I don't think anything about Constant Contact is much better or worse, in my view, than the other.Pretty lukewarm, I know. But it's honest!
Jeff Bramhall | TrustRadius Reviewer

Zoho CRM

I tried a lot of different software trying to find the one that gave me everything, which I found within ZOHO. It wasn't the CRM that sold me on ZOHO, it was the Subscriptions and it's integration within CRM that sold me on ZOHO. I'm glad I picked it, the CRM has been easy to adapt to and easy for the boss to get the reports out he wants.
Scott French | TrustRadius Reviewer

Scalability

Constant Contact

Constant Contact 10.0
Based on 1 answer
Very reliable in sending email campaigns and controlling the recipients so that no contact is sent the same email more than once, even if they are on a resent list
Anonymous | TrustRadius Reviewer

Zoho CRM

No score
No answers yet
No answers on this topic

Return on Investment

Constant Contact

  • Many of our clients use a variety of email management services, and Constant Contact is usually chief among them. This keeps our team sharp and up to date for customer service inquiries.
  • Constant Contact is extremely reliable. It's been applicable and has grown with trends in digital marketing over the last decade to stay at the top as a best-in-class provider.
  • The reporting tools help to give a sense of how well campaigns are performing (or not performing) and gives insight on how to create future campaigns in more effective ways.
  • The lack of Google Analytics integration on the app is a hinderance for marketing managers who use the robust API on a variety of other platforms that seamlessly integrate with the service.
  • Higher pricing for integrating social media and surveys, and other additional service, is a drawback for the average user on a budget – especially when competitors offer those services for free.
Jorden Beatty | TrustRadius Reviewer

Zoho CRM

  • The organization which is helping our sales team not miss a beat! We are following up without having to dig for information etc.
  • We close more sales when we have a clear activity list and can assess leads etc but using the scoring options
  • We are able to get our work done in a user-friendly environment. It helps the day run much smoother.
Sarah Lohsl | TrustRadius Reviewer

Screenshots

Pricing Details

Constant Contact

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Constant Contact Editions & Modules

Additional Pricing Details

Zoho CRM

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$12*

* /user/month

Zoho CRM Editions & Modules

Edition
Standard$121
Professional$201
Enterprise$351
  1. per user, per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Constant Contact
8.1
Zoho CRM
7.9

Likelihood to Renew

Constant Contact
8.0
Zoho CRM
7.6

Usability

Constant Contact
8.9
Zoho CRM
8.0

Reliability and Availability

Constant Contact
9.0
Zoho CRM
9.0

Performance

Constant Contact
10.0
Zoho CRM
9.0

Support Rating

Constant Contact
3.0
Zoho CRM
4.0

Online Training

Constant Contact
10.0
Zoho CRM
8.2

Implementation Rating

Constant Contact
8.0
Zoho CRM
8.0

Scalability

Constant Contact
10.0
Zoho CRM

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