Constant Contact vs Zoho CRM

What users are saying about

Score 8.1 out of 10

Based on 722 reviews and ratings

Score 8.3 out of 10

Based on 748 reviews and ratings

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Feature Set Ratings

Email & Online Marketing

7.7

Constant Contact

77%

Zoho CRM

Feature Set Not Supported

N/A

Constant Contact ranks higher in 9/9 features

WYSIWYG email editor

7.8

78%

82 Ratings

N/A

0 Ratings

Dynamic content

7.6

76%

82 Ratings

N/A

0 Ratings

Ability to test dynamic content

7.5

75%

81 Ratings

N/A

0 Ratings

Landing pages

7.6

76%

56 Ratings

N/A

0 Ratings

A/B testing

7.4

74%

52 Ratings

N/A

0 Ratings

Mobile optimization

8.0

80%

85 Ratings

N/A

0 Ratings

Email deliverability reporting

8.6

86%

135 Ratings

N/A

0 Ratings

List management

8.4

84%

90 Ratings

N/A

0 Ratings

Triggered drip sequences

6.7

67%

47 Ratings

N/A

0 Ratings

Reporting & Analytics

7.8

Constant Contact

78%

Zoho CRM

Feature Set Not Supported

N/A

Constant Contact ranks higher in 3/3 features

Dashboards

7.8

78%

87 Ratings

N/A

0 Ratings

Standard reports

8.2

82%

87 Ratings

N/A

0 Ratings

Custom reports

7.5

75%

58 Ratings

N/A

0 Ratings

Pre-Send Testing

8.1

Constant Contact

81%

Zoho CRM

Feature Set Not Supported

N/A

Constant Contact ranks higher in 8/8 features

URL Validation

8.4

84%

31 Ratings

N/A

0 Ratings

Link Tracking

8.0

80%

34 Ratings

N/A

0 Ratings

Image Validation

8.2

82%

31 Ratings

N/A

0 Ratings

Inbox Display

8.0

80%

34 Ratings

N/A

0 Ratings

Email Accessibility Tools

8.0

80%

28 Ratings

N/A

0 Ratings

Spelling and Grammar Check

7.8

78%

31 Ratings

N/A

0 Ratings

Spam Testing

7.8

78%

26 Ratings

N/A

0 Ratings

Email Previews

8.6

86%

40 Ratings

N/A

0 Ratings

Sales Force Automation

Constant Contact

Feature Set Not Supported

N/A

8.0

Zoho CRM

80%

Zoho CRM ranks higher in 9/9 features

Customer data management / contact management

N/A

0 Ratings

8.4

84%

216 Ratings

Workflow management

N/A

0 Ratings

7.9

79%

205 Ratings

Territory management

N/A

0 Ratings

7.8

78%

154 Ratings

Opportunity management

N/A

0 Ratings

8.2

82%

196 Ratings

Integration with email client (e.g., Outlook or Gmail)

N/A

0 Ratings

7.8

78%

192 Ratings

Contract management

N/A

0 Ratings

8.3

83%

153 Ratings

Quote & order management

N/A

0 Ratings

7.9

79%

157 Ratings

Interaction tracking

N/A

0 Ratings

8.0

80%

192 Ratings

Channel / partner relationship management

N/A

0 Ratings

7.7

77%

145 Ratings

Customer Service & Support

Constant Contact

Feature Set Not Supported

N/A

7.5

Zoho CRM

75%

Zoho CRM ranks higher in 3/3 features

Case management

N/A

0 Ratings

7.7

77%

169 Ratings

Call center management

N/A

0 Ratings

7.5

75%

135 Ratings

Help desk management

N/A

0 Ratings

7.4

74%

150 Ratings

Marketing Automation

Constant Contact

Feature Set Not Supported

N/A

8.4

Zoho CRM

84%

Zoho CRM ranks higher in 2/2 features

Lead management

N/A

0 Ratings

8.5

85%

201 Ratings

Email marketing

N/A

0 Ratings

8.2

82%

171 Ratings

CRM Project Management

Constant Contact

Feature Set Not Supported

N/A

8.2

Zoho CRM

82%

Zoho CRM ranks higher in 3/3 features

Task management

N/A

0 Ratings

8.3

83%

194 Ratings

Billing and invoicing management

N/A

0 Ratings

8.1

81%

141 Ratings

Reporting

N/A

0 Ratings

8.2

82%

186 Ratings

CRM Reporting & Analytics

Constant Contact

Feature Set Not Supported

N/A

8.2

Zoho CRM

82%

Zoho CRM ranks higher in 3/3 features

Forecasting

N/A

0 Ratings

8.0

80%

170 Ratings

Pipeline visualization

N/A

0 Ratings

8.3

83%

181 Ratings

Customizable reports

N/A

0 Ratings

8.3

83%

191 Ratings

Customization

Constant Contact

Feature Set Not Supported

N/A

8.0

Zoho CRM

80%

Zoho CRM ranks higher in 4/4 features

Custom fields

N/A

0 Ratings

8.4

84%

215 Ratings

Custom objects

N/A

0 Ratings

8.1

81%

169 Ratings

Scripting environment

N/A

0 Ratings

7.7

77%

137 Ratings

API for custom integration

N/A

0 Ratings

7.7

77%

152 Ratings

Security

Constant Contact

Feature Set Not Supported

N/A

8.7

Zoho CRM

87%

Zoho CRM ranks higher in 2/2 features

Single sign-on capability

N/A

0 Ratings

8.7

87%

180 Ratings

Role-based user permissions

N/A

0 Ratings

8.8

88%

201 Ratings

Social CRM

Constant Contact

Feature Set Not Supported

N/A

7.8

Zoho CRM

78%

Zoho CRM ranks higher in 2/2 features

Social data

N/A

0 Ratings

7.9

79%

130 Ratings

Social engagement

N/A

0 Ratings

7.8

78%

125 Ratings

Integrations with 3rd-party Software

Constant Contact

Feature Set Not Supported

N/A

7.6

Zoho CRM

76%

Zoho CRM ranks higher in 2/2 features

Marketing automation

N/A

0 Ratings

7.9

79%

161 Ratings

Compensation management

N/A

0 Ratings

7.3

73%

107 Ratings

Platform

Constant Contact

Feature Set Not Supported

N/A

7.8

Zoho CRM

78%

Zoho CRM ranks higher in 1/1 features

Mobile access

N/A

0 Ratings

7.8

78%

180 Ratings

Attribute Ratings

Constant Contact is rated higher in 8 areas: Likelihood to Renew, Usability, Availability, Performance, Support Rating, Online Training, Implementation Rating, Product Scalability
Constant Contact and Zoho CRM are tied in 1 area: Likelihood to Recommend

Constant Contact

84%

106 Ratings

8.4

Zoho CRM

84%

244 Ratings

Constant Contact

90%

21 Ratings

8.9

Zoho CRM

89%

32 Ratings

Constant Contact

100%

9 Ratings

8.3

Zoho CRM

83%

178 Ratings

Constant Contact

90%

4 Ratings

8.0

Zoho CRM

80%

4 Ratings

Constant Contact

100%

4 Ratings

6.5

Zoho CRM

65%

4 Ratings

Constant Contact

100%

17 Ratings

8.2

Zoho CRM

82%

76 Ratings

Constant Contact

N/A

0 Ratings

7.0

Zoho CRM

70%

2 Ratings

Constant Contact

100%

1 Rating

8.5

Zoho CRM

85%

6 Ratings

Constant Contact

100%

9 Ratings

8.8

Zoho CRM

88%

12 Ratings

Contract Terms and Pricing Model

Constant Contact

N/A

0 Ratings

9.4

Zoho CRM

94%

22 Ratings

Constant Contact

100%

1 Rating

8.5

Zoho CRM

85%

2 Ratings

Constant Contact

N/A

0 Ratings

8.5

Zoho CRM

85%

7 Ratings

Pros

You can accomplish quite a bit using the drag and drop interface, so there is less custom HTML required.
Easy to use for folks who are not tech savvy.
Very quick upload speed for contact lists when compared with other email marketing vendors.
Easy to customize contact lists.
Displays much more consistently across different email clients when compared with other email marketing vendors.

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Verified User

Analyst in Marketing

Insurance Company, 501-1000 employees

View all 106 answers on this topic

It is pretty easy to use. We don't need to set up formal training sessions for our users which lets us get new users up and running much quicker.
Great reporting section, you can extract some really detailed reports of your leads and their status.
User access control and 2-factor authentication are really easy to define and set up.
Some really great integrations with Zoho products and Gsuite.

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Verified User

Manager in Corporate

Insurance Company, 1001-5000 employees

View all 244 answers on this topic

Cons

The interface is definitely a bit difficult to use and it takes some getting used to.
More customization and exporting of html would be awesome.
They could expand on features that other email marketing software has such as tying in with social media, more flows, etc.

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Verified User

Strategist in Marketing

Marketing & Advertising Company, 11-50 employees

View all 106 answers on this topic

You can only have one email attached to a form. This means that I have to go elsewhere to create a full drip campaign.
Reporting leaves a lot to be desired. It is difficult to set up reports exactly how we want them.
There are some things that aren't allowed to be customized that definitely should be
Support means well, but they rarely can help

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Verified User

Director in Marketing

Photography Company, 11-50 employees

View all 244 answers on this topic

Pricing Details

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

Starting Price

$9.99 per month

Constant Contact Editions & Modules

Edition

Core	$9.99¹
Plus	$45.00¹
CRM Platform by SharpSpring	$449.00¹

per month

Additional Pricing Details

—

General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

Optional

$14.00

Starting Price

$14 per month

Zoho CRM Editions & Modules

Edition

Standard	$14.00¹
Professional	$23.00¹
Enterprise	$40.00¹
Ultimate	$52.00¹
Plus	$57.00¹

Per User/Per Month

Additional Pricing Details

—

Likelihood to Renew

Constant Contact 9.0

Based on 21 answers

There is no doubt that we are going to renew Constant Contact. We have not just invested a lot of time in learning and creating a great looking product but we have developed a strong database of information that allows us to track how we are doing for each newsletter. This supports our goals of creating products that residents desire and are excited to receive.

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Ty Swartz, CPP, USN Ret.

Multimedia Communications Supervisor

Virginia Beach City GovernmentGovernment Administration, 5001-10,000 employees

View all 21 answers on this topic

Zoho CRM 8.9

Based on 32 answers

Zoho has been a wonderful tool for us for several years and there is so much more we can do with it. New features are released often which give a team like us the option to further fine tune our business process management techniques. I honestly couldn't imagine running our business not on Zoho.

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Jon Porreca

Project Administrator

A1 EnergyRenewables & Environment, 1-10 employees

View all 32 answers on this topic

Usability

Constant Contact 10.0

Based on 9 answers

There is always room for improvement. I don't know how they test their systems, but they should invite not-so computer savvy people to test it. If I, as an expert have problems, they need to think like the technophobe. Since I've used Constant Contact in the past as part of my former employment, I have not viewed any of the tutorials and just jumped in to work on my client's newsletter. With that said, I found some areas easy and some a bit cumbersome

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Giselle Aguiar

Owner, Consultant

AZ Social Media WizInternet, Myself Only

View all 9 answers on this topic

Zoho CRM 8.3

Based on 178 answers

In my overall experience, I would highly recommend Zoho CRM, though it lacks the feature of partial entries, still we used that for our non-profit organization. They have offered us a non-profit discount as well. Moreover, their support is good, and has dedicated employees to help the clients. From my experience, sometimes, we got the idiots, but overall the support is good. They have helped us in doing custom functionalities that other CRM providers don't do for free.

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Verified User

Employee in Information Technology

Non-profit Organization Management Company, 51-200 employees

View all 178 answers on this topic

Reliability and Availability

Constant Contact 9.0

Based on 4 answers

No major problems in sending out the email campaigns and accessing the analytics

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Verified User

Manager in Research & Development

Public Policy Company, 11-50 employees

View all 4 answers on this topic

Zoho CRM 8.0

Based on 4 answers

No answer on this topic is available.

Performance

Constant Contact 10.0

Based on 4 answers

The system seemed quite slow sometimes. Specifically, there was sometimes a delay in sends if it was during a high traffic period. There were time-outs when uploading new code for an email, and a lag in reporting analytics which was sometimes as long as 72 hours

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Verified User

Employee in Marketing

Retail Company, 51-200 employees

View all 4 answers on this topic

Zoho CRM 6.5

Based on 4 answers

No answer on this topic is available.

Support Rating

Constant Contact 10.0

Based on 17 answers

I think the overall support for Constant Contact has always been incredible; I have nothing negative to say. Our customer support representative was attentive, easy to understand, and very knowledgeable. I never felt like I wasn't a priority of his and my issues, while very small, were fixed in a very short time frame.

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Verified User

Administrative Assistant in Marketing

Real Estate Company, 51-200 employees

View all 17 answers on this topic

Zoho CRM 8.2

Based on 76 answers

We did the training and that was a huge waste of money. The information provided was basic and the instructor was sloppy (he even forgot to turn off his mic when he used the restroom - no one should ever hear what we heard). I offered up a 9 because we were able to find what we needed on your website.

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Verified User

Director in Marketing

Internet Company, 51-200 employees

View all 76 answers on this topic

In-Person Training

No score

No answers yet

No answers on this topic

Zoho CRM 7.0

Based on 2 answers

It was harder to learn when there were mostly real estate users in the room. We are sales solely.

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Sarah Lohsl

Sales Associate

ICANotes LLCComputer Software, 11-50 employees

View all 2 answers on this topic

Online Training

Constant Contact 10.0

Based on 1 answer

No answer on this topic is available.

Zoho CRM 8.5

Based on 6 answers

Online training is tough, but Zoho and their partners do a good job of explaining things.

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John Hinson

Administrative Director & Marketing Manager

Spotlight BrandingMarketing & Advertising, 11-50 employees

View all 6 answers on this topic

Implementation Rating

Constant Contact 10.0

Based on 9 answers

Implementation is very easy for someone who wants to send out the “batch and blast” type newsletters. If you want to use their templates with no customizations, the product works fine. However, the more customizations you get into involving link color, etc, that’s where things can get tricky for someone who may not be familiar with coding

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Verified User

Employee in Marketing

Retail Company, 51-200 employees

View all 9 answers on this topic

Zoho CRM 8.8

Based on 12 answers

Take it slowly and meet often with your team to solicit their feedback. Listen to what they are saying so that if something is not clear, you can address it before they turn on the CRM. Also, whatever system you were one previously will not match Zoho CRM which is both good and bad. It's good as I know Zoho CRM will be better than whatever you're been using. Bad because it will require change and how you did things in your old CRM may need to be modified a little when using Zoho CRM.

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Stephen Lalla

CEO

Dynamic Image Marketing Systems, Inc.Marketing and Advertising, 1-10 employees

View all 12 answers on this topic

Alternatives Considered

We tried Mailchimp. We could send messages to larger groups for free with Constant Contact. And we simply found more people read the emails and responded more frequently when we used Constant Contact. I think it's because it didn't feel as much like a marketing tool as when we contacted them with Mailchimp.

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Verified User

Contributor in Other

Religious Institutions Company, 10,001+ employees

View all 106 answers on this topic

Back when we switched, Zoho CRM was nowhere near Salesforce. We were able to at least merge some of our documents through a bridge called Conga. We still can't do that within Zoho CRM, but again, Zoho CRM updates all the time so I'm probably not aware of the easiest most efficient way it can do it.

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Verified User

Administrator in Marketing

Legal Services Company, 11-50 employees

View all 244 answers on this topic

Contract Terms and Pricing Model

No score

No answers yet

No answers on this topic

Zoho CRM 9.4

Based on 22 answers

I think Zoho CRM is priced at a reasonable amount. Simply put, you get what you pay for and Zoho does not disappoint. My organization is comfortable with what we pay and pleased with continually renewing the software. The billing frequency is just right. There are no complaints on our end

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Verified User

Administrative Assistant in Sales

Publishing Company, 11-50 employees

View all 22 answers on this topic

Scalability

Constant Contact 10.0

Based on 1 answer

Very reliable in sending email campaigns and controlling the recipients so that no contact is sent the same email more than once, even if they are on a resent list

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Verified User

Manager in Research & Development

Public Policy Company, 11-50 employees

View all 1 answers on this topic

Zoho CRM 8.5

Based on 2 answers

No answer on this topic is available.

Professional Services

No score

No answers yet

No answers on this topic

Zoho CRM 8.5

Based on 7 answers

In addition to being a user of Zoho CRM, we are a reseller as well. Often, at times our Partners request for on-boarding the platform configuration for them. During such requirements, we have utilized the Professional services team directly from the Zoho CRM team. Our partner feedback was quite positive, throughout.

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Verified User

Consultant in Information Technology

Information Technology & Services Company, 51-200 employees

View all 7 answers on this topic

Return on Investment

Good email marketing option that we need to expand on
We have not had a strong determinable ROI, but we do not always know if a donation resulted from an email
Very affordable and we plan in keeping it as a resource

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Terri Betts

Director of Development

Health Care Center for the HomelessHospital & Health Care, 51-200 employees

View all 106 answers on this topic

Increased customer retention keeps our sales team on track and updated with their sales pipeline management features.
To better understand our clients and build strong relationships, Zoho provides an easy-to-use central database of customers.
Tracking admissions is possible, as is improved entry management and -communication. As a result, Zoho reduces the time and effort required to generate leads and close sales.

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Aononna Tazin

Customer Relationship Management Specialist

Green Light LtdInformation Technology & Services, 51-200 employees

View all 244 answers on this topic

Screenshots

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See All (10) Zoho CRM Screenshots