Likelihood to Recommend Core HR is software that can so easily fit on any kind of HR management system. It has amazing features. In case of new recruitment applicant tracking, application management, approval process control, etc could easily solve with Core HR. It is very much suited for company records management. It is a complete database for current employees as well.
Read full review UKG did well when we had issues with employees working for both agencies. We called the Rapid Response Team, and they fixed those issues on their back end. Another example is with the Amended W-2 form; they gave us instructions to do it ourselves, but it was not working, and need to make phone calls to get help.
Read full review Pros Functioning is very easy and very much clear to the new users as well. Detailed payroll structure of your compensation. Salary slip is available for all the previous months as well. Claiming of different allowances like phone bill, internet bill, shift allowance etc are very simple. We can easily track the time and attendance. Read full review UKG has an amazing support team to reach out to if assistance is needed All add-ons of UKG Pro integrate seamlessly making it a powerful software program UKG Pro is very configurable to meet the specific needs of companies It is easy to use and navigate The mobile app is loved by all employees and provides on-demand access The Ultimate Community is amazing!! On-demand information on all products and how they are used. Connect with other companies that use UKG Pro and learn from each other. The Learning Centre is also amazing!! Learning right at your fingertips anytime, anywhere. Read full review Cons I would love the ability for reviews to be deleted. Read full review As UKG is aware, the support for customers needs some improvement. As the recent changes to the staffing/support hierarchy take effect, I hope to see some relief to the current frustrations. As the UKG Pro products evolve, they need to become more integrated and less segmented. Having to purchase multiple products that then need to coordinate for processing leads to issues. As users, we have a lot of options for self-service and customization, but some simple fixes still require assistance from UKG support. Give us the power to help ourselves whenever possible. Read full review Likelihood to Renew We are overall happy with UltiPro and it works well for our organization and we have plans to expand our usage of it even more so we will definitely be continuing with the product. We are thinking of adding the functionality for training and recruiting as well, which is an add-on product
Read full review Usability Mobile App : Really easy to use and its nice to have an HR software that actually has an mobile application to be able to enter time and to take care of everything with. Web App: The system is relatively easy to use with maybe a little training at the beginning if you have used another system. But the site is really easy to use and a lot better having everything under one roof
Read full review Reliability and Availability I've found Ultipro to be completely reliable. Outages are typically planned to occur on weekends and only once did I have connections issues connecting Citrix to the server where our environment was housed, but within the hour connection was restored. I think that's a pretty good track record, considering I've used the suite daily for over three years. Especially when processing payroll--say the internet goes down in the middle of you performing a task... Ultipro is able to recognize that a connection error occurred and quickly restores the process that was running, avoiding lost productivity.
Read full review Performance Normally UKG Pro loads quickly. We had been having major issues with reports running in a timely manner but recently they broke out our virtual server to another instance where is wasn't sharing resources and that seems to have helped reporting run more efficiently.
Read full review Support Rating The quality of UKG Support is related directly to the UKG rep. who handles the issue. In some cases you get someone who really is good at supporting the product and others may not have as much experience and it shows
Read full review In-Person Training I've been to a few in-person (hands on) training sessions and it is very similar to the online classes. You have the same reference material to look back on after the training. So regardless of in person training or online you really get the same thing.
Read full review Online Training Most of the online training was very generic (to be expected) but we had specific requirements for configuration that could have been better addressed with more individual sessions earlier on from our project team. However, we did finally begin booking training sessions with our implementation team which were recorded, and so provided additional information for how to correctly configure and test the system.
Read full review Implementation Rating Make sure you have all of your tax account information with all the states you are registered in available and that you are knowledgeable about the filing status, frequency, etc. We had some unique challenges with our state unemployment tax set up that I was not aware of and needed to be addressed prior to going live. Working with the state unemployment office can be a challenge.
Read full review Alternatives Considered The previous software I used was so limited in various core HR functions. On the other hand Core HR meets up our almost every requirement. And the very most reason to switch into Core HR is it has a free trail version for the users. That gives you much flexibility to check everything out properly
Read full review UKG Pro won hands-down. The flexibility, the family feel of the partnership, the customer support model, the reporting, the scalability, and the custom-programming needs of company-specific items were all much better than the competitors. The cost comparison also came in either close to or less than the others so the cost/benefit FAR outweighed the competitors.
Read full review Scalability Read full review Return on Investment We can see our all details here like salary statement. Payroll information(complete breakup of you compensation). Claim different allowances with this tool and track it as well. Track your time and attendance here. We can modify the shift plan here and change the WOs but it will go for approval to your manager. The process of changing the WOs, regularization is little difficult. Read full review We have increased our HR activities to 85% through UKG. OSHA and Leave need to be pulled in Reduced from a 1000 pieces of pay statements to @ 10 per pay roll through Direct deposit and cash pay cards. Onboarding signoffs have improved audit records for signed job descriptions, i-9 forms, hand book sign off and policy sign off Read full review ScreenShots