What users are saying about
155 Ratings
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Based on 155 reviews and ratings
Whova
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Top Rated
324 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.8 out of 100
Based on 324 reviews and ratings
Attribute Ratings
- CrowdCompass is rated higher in 2 areas: Support Rating, Implementation Rating
- Whova is rated higher in 4 areas: Likelihood to Recommend, Likelihood to Renew, Usability, Product Scalability
- CrowdCompass and Whova are tied in 2 areas: Availability, Performance
Likelihood to Recommend
8.0
CrowdCompass
80%
103 Ratings

8.8
Whova
88%
134 Ratings
Likelihood to Renew
7.0
CrowdCompass
70%
10 Ratings

10.0
Whova
100%
1 Rating
Usability
7.4
CrowdCompass
74%
10 Ratings

8.7
Whova
87%
8 Ratings
Availability
9.1
CrowdCompass
91%
2 Ratings

9.1
Whova
91%
1 Rating
Performance
9.1
CrowdCompass
91%
2 Ratings

9.1
Whova
91%
1 Rating
Support Rating
8.1
CrowdCompass
81%
54 Ratings

5.0
Whova
50%
77 Ratings
Online Training
7.3
CrowdCompass
73%
1 Rating

Whova
N/A
0 Ratings
Implementation Rating
7.7
CrowdCompass
77%
11 Ratings

7.6
Whova
76%
26 Ratings
Contract Terms and Pricing Model
CrowdCompass
N/A
0 Ratings

9.1
Whova
91%
1 Rating
Product Scalability
8.2
CrowdCompass
82%
1 Rating

9.1
Whova
91%
1 Rating
Likelihood to Recommend
CrowdCompass
CrowdCompass was the best part of Cvent each time I used it, from the ease of use to the customer service and handholding. I would recommend it for anyone using Cvent Event Management for an in-person event. I know Cvent just rolled out their virtual event hub though, so for virtual and hybrid events that are employing the Cvent family of tools, I would probably say CrowdCompass is unnecessary.
Marketing Communications Manager
Cloud 9 SoftwareComputer Software, 51-200 employees
Whova
I think the Whova app was such a great tool for a conference/ convention. It allowed me to reach out to attendees prior to the meeting and allowed me the opportunity to meet them if I wanted to set up a meeting. I am unsure of how long the information is able to be viewed but I hope for a while so I can access time to get people I haven't introduced myself to yet. Kept me up to date with events happening in throughout the day and evening times and allowed others to post in the community of meet-ups happening in and outside of the event! Such a great tool!
Corporate Account Manager
JetexAirlines/Aviation, 5001-10,000 employees
Pros
CrowdCompass
- Provides attendees with their personalized schedules at their fingertips.
- Facilitates networking through the ability to set appointments and send messages with other attendees, and inspires competition with The Game and Click challenges.
- Gives attendees the ability to view handouts, take notes and download the information to their personal computers when they get back to their offices.
Director of Education & Events
Association for Community LivingMental Health Care, 1-10 employees
Whova
- The app keeps everyone up-to-date with real-time notifications of how participants are viewing presentations, promotions and notices
- It enables exhibitors to view participants, including competitors, before going live in order to ensure equal opportunity and better understanding of how best to operate
- The meeting forums, such as integrated Zoom, were robust enough technology for those with cutting-edge gear as well as those less tech-savvy who might have older components as they worked for all types of hardware.
- The app seemed to capture the "Community" feeling one gets when attending a live show with personal messages, public and private message groups, introductory procedures and an all-inclusive design suitable for any user
Owner
KDR MusicMusic, 1-10 employees
Cons
CrowdCompass
- Last year, the gamification did not allow much customization, which was a shame. I hope that by the time I am ready to build my 2020 app, this function has been expanded
- The app to upload/edit push notifications was only available on iPhone so I had to have another team member handle that seems I have an android phone.
- Emails (invites, etc.) often go to junk.

Verified User
Professional in Professional Services
Architecture & Planning Company, 11-50 employeesWhova
- Literature and pictures uploaded but no easy way to download the collection.
- No easy way to access information after the period after the conference ended.
- No easy way to access the list of participants and contact information - could be pdf'd.
- There was a little connectivity issues but not much.
- Some of the meetings were scheduled while we slept.
- The cost of using Whova for small meetings.
Senior Lecturer
University of the West IndiesBiotechnology, 51-200 employees
Pricing Details
CrowdCompass
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Whova
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
Optional
Starting Price
—Likelihood to Renew
CrowdCompass
CrowdCompass 7.0
Based on 10 answers
We have been using CrowdCompass for 3 years and it has all of the capabilities and functionality that we need, it's easy to use, and Cvent is always implementing new features and enhancements to keep up with the latest trends and technology.

Verified User
Manager in Other
Financial Services Company, 51-200 employeesWhova
Whova 10.0
Based on 1 answer
It was an enjoyable experience. I do not know if a small organization like ours would be able to use this all the time but national events it is awesome
Crisis Housing Counselor
HOPE, IncNon-profit Organization Management, 1-10 employees
Usability
CrowdCompass
CrowdCompass 7.4
Based on 10 answers
It is very easy to use as everything is very intuitive. Configurating an app does not take too much time at the end, especially as soon as you already have done one as you can dupplicate the entire content. This is very practical when you use the app for annual events.Also few elements are not updatable once the app is published. Of course you can't change the entire design and the security settings which is a good thing anyway, but the entire content can be updated which allows you to publish your app quite early in advance to boost the engagement without having to wait to have everything in your hands (for instance the speakers bios or abstracts). Plus by adding more content regularly it encourage your audience to come back also regularly to check what is going on before the event.
Event Manager
HYPE InnovationComputer Software, 51-200 employees
Whova
Whova 8.7
Based on 8 answers
Whova is quite user friendly, and helpful for the conference planner. It has features such as sample emails to attendees and import abilities if you have your sessions on a spreadsheet to avoid having to enter each session manually. Another thing we didn't like was the inability to allow attendees to enter a pre-recorded session only when it is scheduled to be presented. It's either all pre-recorded can be viewed once the conference opens, or none.

Verified User
Account Manager in Other
Education Management Company, 1-10 employeesReliability and Availability
CrowdCompass
CrowdCompass 9.1
Based on 2 answers
Have not had any issues with availability

Verified User
Supervisor in Other
Hospitality Company, 201-500 employeesWhova
Whova 9.1
Based on 1 answer
We had no availability issues!

Verified User
Executive in Corporate
Health, Wellness and Fitness Company, 11-50 employeesPerformance
CrowdCompass
CrowdCompass 9.1
Based on 2 answers
Have had no issues

Verified User
Supervisor in Other
Hospitality Company, 201-500 employeesWhova
Whova 9.1
Based on 1 answer
We had no performance issues with our event delivery. We did have some meet-ups that had some glitches for some attendees, but I believe they were quickly resolved and were more on the part of user error than anything. Once they got the hang of it, their meet-ups went more smoothly.

Verified User
Executive in Corporate
Health, Wellness and Fitness Company, 11-50 employeesSupport Rating
CrowdCompass
CrowdCompass 8.1
Based on 54 answers
Once we paid for our apps, I felt like I was left to learn on my own. There are plenty of Help articles available, but no training sessions. I'm a visual learner and having to poke around and use trial and error to build the apps took way too much valuable time away from other parts of my job. It was frustrating and I brought it up with my CrowdCompass contact, but was told that they don't provide any training sessions and if I had questions I should refer to the Help articles or call support.

Verified User
Professional in Other
Insurance Company, 10,001+ employeesWhova
Whova 5.0
Based on 77 answers
Rarely get answers to questions. Haven't had replies to multiple requests for customer support. Quite frustrating to have these problems, after paying 100% in advance. They don't seem to care about the customer (me) after getting my payments. Hoping that someone will respond to my requests for support sometime, but not holding my breath. They have these virtual "workshops" which are supposed to be a substitute for training. It's actually a sales presentation. You can't really interact with the presenter as they are more interested in the new prospects rather than existing customers.
Founder/Principal
CX Forums, Inc.Events Services, 1-10 employees
Online Training
CrowdCompass
CrowdCompass 7.3
Based on 1 answer
Our training team walked us through the first set up which really helped me to learn where everything is located as well as all of the features available

Verified User
Supervisor in Other
Hospitality Company, 201-500 employeesWhova
No score
No answers yet
No answers on this topic
Implementation Rating
CrowdCompass
CrowdCompass 7.7
Based on 11 answers
Don't wait to register with Apple and Google. You can do a lot of prep work prior to setting up CrowdCompass for integration.
Business Technology Specialist
Nuclear Electric Insurance LimitedInsurance, 51-200 employees
Whova
Whova 7.6
Based on 26 answers
In terms of my own usage, I appreciate the ability to download the application several days prior to the conference and plan for it in advance. There were some competitive features that allowed the users to gain points by posting images, questions, comments, and such which made the app very fun and interesting.
VP Sales & Marketing
Woodcraft HospitalityHospitality, 11-50 employees
Alternatives Considered
CrowdCompass
Easier to use interface that directly links with our Cvent registration system. We switched due to this integration, the gamification improvements, the benefits for on-site check-in and session selections, and ease of design/use for our builder team. We have especially enjoyed the New Attendee experience over the look/interface of our previous apps
Registrar and Travel Coordinator
International BaccalaureateEducation Management, 501-1000 employees
Whova
We believed that Whova had better functionality and add-ons from our early conversations at an acceptable price point. This is not the case. One consideration - polling and voting - is very limiting, you can type in multiple-choice polls 'live' ie mid-session, or put them in on a timed basis but this kills the fluidity or efficiency of doing so, taking staff away to manually type and send polls. It's rife with this type of thing.
Events Manager
CMEvents Services, 1-10 employees
Contract Terms and Pricing Model
CrowdCompass
No score
No answers yet
No answers on this topic
Whova
Whova 9.1
Based on 1 answer
I was happy with the contract terms and pricing model.

Verified User
Executive in Corporate
Health, Wellness and Fitness Company, 11-50 employeesScalability
CrowdCompass
CrowdCompass 8.2
Based on 1 answer
works great no matter what type of program or how many people attending

Verified User
Supervisor in Other
Hospitality Company, 201-500 employeesWhova
Whova 9.1
Based on 1 answer
Everyone on our team had their assigned tasks to complete in Whova on a weekly basis and did so with ease and confidence.

Verified User
Executive in Corporate
Health, Wellness and Fitness Company, 11-50 employeesReturn on Investment
CrowdCompass
- Positive - CrowdCompass has allowed us to eliminate paper programs thus saving thousands of dollars in printing and labor
- Positive - the ability to send push notifications when there is a change to the schedule is something a paper program could never do
- Positive - adoption rates have been so high we are looking into using the program for more and more events
Events Software Specialist
Leading Real Estate Companies of the WorldReal Estate, 51-200 employees
Whova
- I didn't pay to use the technology; was a recipient as a result of attending a conference. HIGH ROI for me as a made a number of new contacts even though I spent the first full day listening to presentations. Having the app allowed me to do the networking I came to do without having to be seated next to the person I wanted to meet.
Principal
Juli Bark & Co.Marketing & Advertising, 1-10 employees