104 Ratings
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Score 8.5 out of 100
89 Ratings
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Score 8.6 out of 100

Likelihood to Recommend

SolarWinds Dameware Remote Support (DRS)

One key item to consider is the user base. Are they typically all on the network where you can access them directly or is the majority of the workforce you are supporting with the tool remote? If they are always remote, I would probably seek another solution. There are solutions that have the client check in component allowing you to connect as needed without the user having to use a provided link. This may be for support or for updates, etc., that the admin needs to do.
Anonymous | TrustRadius Reviewer

Remote Desktop Manager

If you have lots of servers to manage, lots of credentials, different protocols, documents, other files, and need a single tool to manage it, this is the tool. Active Directory integrated, user and groups permissions, audit everything, keep data in encrypted files or in a database, customize everything, even the installer,
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Remote Administration

SolarWinds Dameware Remote Support (DRS)
9.1
Remote Desktop Manager
8.8
Screen sharing
SolarWinds Dameware Remote Support (DRS)
10.0
Remote Desktop Manager
8.4
File transfer
SolarWinds Dameware Remote Support (DRS)
10.0
Remote Desktop Manager
9.2
Instant message
SolarWinds Dameware Remote Support (DRS)
8.8
Remote Desktop Manager
Secure remote access with Smart Card authentication
SolarWinds Dameware Remote Support (DRS)
9.0
Remote Desktop Manager
8.4
Access to sleeping/powered-off computers
SolarWinds Dameware Remote Support (DRS)
9.1
Remote Desktop Manager
8.7
Over-the-Internet remote session
SolarWinds Dameware Remote Support (DRS)
9.1
Remote Desktop Manager
7.5
Initiate remote control from mobile
SolarWinds Dameware Remote Support (DRS)
9.0
Remote Desktop Manager
9.2
Remote management of servers & workstations
SolarWinds Dameware Remote Support (DRS)
10.0
Remote Desktop Manager
10.0
Remote Active Directory® management
SolarWinds Dameware Remote Support (DRS)
9.4
Remote Desktop Manager
10.0
Centralized management dashboard
SolarWinds Dameware Remote Support (DRS)
8.4
Remote Desktop Manager
9.2
Session record
SolarWinds Dameware Remote Support (DRS)
8.5
Remote Desktop Manager
7.3
Annotations
SolarWinds Dameware Remote Support (DRS)
7.7
Remote Desktop Manager
7.7
Monitoring and Alerts
SolarWinds Dameware Remote Support (DRS)
8.7
Remote Desktop Manager
8.2
Multi-platform remote control
SolarWinds Dameware Remote Support (DRS)
9.6
Remote Desktop Manager
9.9

Pros

SolarWinds Dameware Remote Support (DRS)

  • DameWare has been a very reliable solution for remote support for out team.
  • With multiple authentication options, we are able to connect to computers that have been dropped from the domain.
  • The secure file transfer in DameWare provides and quick and easy way to pass files to/from employee computers saving us time during support.
Michael Chambers | TrustRadius Reviewer

Remote Desktop Manager

  • Customer service delivery, whereby you can connect to clients to assist and resolve an incident.
  • Working from home logging onto office based machine.
  • It helps to attend to a problem more quickly, thereby saving the cost of relocation and commuting to distant places.
  • Speed and cost elements are critical here.
Emeka Obinnwa | TrustRadius Reviewer

Cons

SolarWinds Dameware Remote Support (DRS)

  • Perhaps popup messages that guide a user to where they need to go when sharing a session with another remote user to allow them full access as well.
  • When the toolbar gets minimized it can be difficult to get it restored.
Brett Davis | TrustRadius Reviewer

Remote Desktop Manager

  • I would like to see advanced auditing in the Devolution's drive data source like there are in some of the others. But that's just something I'd like to see, it doesn't hinder my using the app.
  • I would love to see even more addons available from even more software and service developers, but again the addon manager is great already so it's not a hindrance what so ever.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 9.5
Based on 11 answers
This application is one of my most used tools when it comes to supporting end users and the network as well. I don't have to run all over the place to get things done when I can access multiple computers on the network at the same time to accomplish multiple tasks in a minimal amount of time.
Brett Davis | TrustRadius Reviewer

Remote Desktop Manager

Remote Desktop Manager 9.1
Based on 1 answer
I've been using RDM for about 10 years now. I started with the free version, which I used for a few years, and eventually switched to the Enterprise version. I can never go back now! I use this tool for everything and cannot see doing my job without it! Whenever we have someone new come in or bring in a vendor/contractor, they always ask me what RDP tool I'm using. Once I explain about it's features and all, they're usually instantly sold on it. :)
Ben Liebowitz | TrustRadius Reviewer

Usability

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 9.9
Based on 9 answers
Because it has enhanced my ability to trouble shoot more issues during the day. Instead of having to go to each machine and spend time at the machine, I can remote in from my desktop and assist the person 90 per cent of the time. I also use it from home to remote in which saves me the time from having to return back to the workplace.
Jeanne Moffat | TrustRadius Reviewer

Remote Desktop Manager

Remote Desktop Manager 8.2
Based on 2 answers
I use this tool for almost everything in my day to day job. I launch the VMware VI Client from RDM. I launch vSphere Web Client Sessions from RDM. I RDP from RDM. Access Dell iDRAC and HP iLO via RDM, as well as Cisco UCS Manager and iKVM. I have saved SSH Sessions to my VMware hosts. I have URLs saved to get to things like IPAM, etc
Ben Liebowitz | TrustRadius Reviewer

Reliability and Availability

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 9.0
Based on 2 answers
Yes, always available.
Anonymous | TrustRadius Reviewer

Remote Desktop Manager

No score
No answers yet
No answers on this topic

Performance

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 8.5
Based on 4 answers
The application always seems responsive to me
John Knierim | TrustRadius Reviewer

Remote Desktop Manager

No score
No answers yet
No answers on this topic

Support Rating

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 8.9
Based on 16 answers
I use a Samsung mobile device; DameWare Mobile was working and then after an Android update it started crashing. I reported the issue to DameWare and worked with the technicians and developers to gather data for them to correct the issue. They quickly published a beta release for me to test (which corrected the crashes) and then published an update to the Google Play Store.
Michael Chambers | TrustRadius Reviewer

Remote Desktop Manager

Remote Desktop Manager 9.0
Based on 9 answers
I've never had to use support as I've never had an issue. That said, you can open a support ticket right from the UI. The user forums are active, and there are thousands of threads covering many topics. Very easy to get support if needed. This is an easy ten.
Anonymous | TrustRadius Reviewer

In-Person Training

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 9.0
Based on 1 answer
It was excellent
John Knierim | TrustRadius Reviewer

Remote Desktop Manager

No score
No answers yet
No answers on this topic

Online Training

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 9.0
Based on 1 answer
The videos were more than sufficient to learn the product
John Knierim | TrustRadius Reviewer

Remote Desktop Manager

No score
No answers yet
No answers on this topic

Implementation Rating

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 9.0
Based on 21 answers
It helps greatly if you know someone already using DameWare Remote Support. I was fortunate as my tech support guys were using it at their hospital and assisted me through the purchase, download and implementation of remote support. As well as, knowing how many licenses to purchase at the time. You have to make sure that anyone assisting in IT can have access to the program with their own license.
Jeanne Moffat | TrustRadius Reviewer

Remote Desktop Manager

Remote Desktop Manager 9.1
Based on 1 answer
The implementation was completely successful. We had no issues!
Ben Liebowitz | TrustRadius Reviewer

Alternatives Considered

SolarWinds Dameware Remote Support (DRS)

We previously utilized LogMeIn. They increased the pricing of their solution which made us reconsider it. I inherited LogMeIn. I am not a big fan of hosted solutions for some vital IT processes. There was convenience in LogMeIn, but there were also risks about the solution that I was never completely comfortable with. I had utilized DameWare at a previous company, so I knew what I was getting with it. It was an easy decision for me to make. DameWare is an exceptional product.
Anonymous | TrustRadius Reviewer

Remote Desktop Manager

Remote Desktop Manager was the best product and most useful when compared to the others we used/tested. There are so many more features available within the product, as well as a low entry point from a cost perspective. None of the other products met our needs fully.
Chris Reddy | TrustRadius Reviewer

Scalability

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 8.0
Based on 2 answers
You get an 8 because of the constant initial freeze on most connections. Takes a reconnect to have it work.
Anonymous | TrustRadius Reviewer

Remote Desktop Manager

No score
No answers yet
No answers on this topic

Return on Investment

SolarWinds Dameware Remote Support (DRS)

  • DameWare has allowed us to maintain our non-traditional approach to IT support. It allows our administrators to work from anywhere and has extended their reach to clients domestic and abroad.
  • Return on investment was realized as soon as we purchased the licenses. We don't have to maintain a large office space or overhead costs due to the flexibility it allows our administrators.
  • First call resolution has increased drastically since implementing DameWare company-wide. The user no longer has to wait to reproduce an error. We can screen share and view it as it happens and mitigate the issues.
Marc Cummings | TrustRadius Reviewer

Remote Desktop Manager

  • We are using the free version so ROI is instant.
  • If we were to purchase it though, I would estimate ROI to be very quick as it allows me to jump on a server very quickly in response to customer needs
Charles Eichelberger | TrustRadius Reviewer

Screenshots

Pricing Details

SolarWinds Dameware Remote Support (DRS)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SolarWinds Dameware Remote Support (DRS) Editions & Modules

Edition
Dameware Remote Support$3881
Dameware Mini Remote Control$2762
  1. per technician, unlimited end-users
  2. per technician, unlimited end users
Additional Pricing Details
DameWare Remote Support and Mini Remote Control are licensed based on the number of technician users that use the software for remote administration. There are no limits or restrictions for the number of end-users supported or the number of remote endpoints/computers supported. As you buy higher counts of licenses, the per-seat pricing goes down giving you a reduced total price.

Remote Desktop Manager

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Remote Desktop Manager Editions & Modules

Edition
Single User Subscribtion199.991
Site4999.992
CountryContact Us3
GlobalContact Us4
  1. Per Named User
  2. Unlimited Users, Single Site
  3. Unlimited Users, Multiple Sites, Single Country
  4. Unlimited Users, Multiple Sites, Worldwide
Additional Pricing Details

Rating Summary

Likelihood to Recommend

SolarWinds Dameware Remote Support (DRS)
9.7
Remote Desktop Manager
8.7

Likelihood to Renew

SolarWinds Dameware Remote Support (DRS)
9.5
Remote Desktop Manager
9.1

Usability

SolarWinds Dameware Remote Support (DRS)
9.9
Remote Desktop Manager
8.2

Reliability and Availability

SolarWinds Dameware Remote Support (DRS)
9.0
Remote Desktop Manager

Performance

SolarWinds Dameware Remote Support (DRS)
8.5
Remote Desktop Manager

Support Rating

SolarWinds Dameware Remote Support (DRS)
8.9
Remote Desktop Manager
9.0

In-Person Training

SolarWinds Dameware Remote Support (DRS)
9.0
Remote Desktop Manager

Online Training

SolarWinds Dameware Remote Support (DRS)
9.0
Remote Desktop Manager

Implementation Rating

SolarWinds Dameware Remote Support (DRS)
9.0
Remote Desktop Manager
9.1

Scalability

SolarWinds Dameware Remote Support (DRS)
8.0
Remote Desktop Manager

Add comparison