What users are saying about
SolarWinds Dameware Remote Support (DRS)
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121 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.6 out of 100
Based on 121 reviews and ratings
114 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.9 out of 100
Based on 114 reviews and ratings
Feature Set Ratings
- Remote Desktop Manager ranks higher in 1 feature set: Remote Administration
Remote Administration
8.2
SolarWinds Dameware Remote Support (DRS)
82%

8.3
Remote Desktop Manager
83%
SolarWinds Dameware Remote Support (DRS) ranks higher in 7/14 features
SolarWinds Dameware Remote Support (DRS) ranks higher in 7/14 features
Screen sharing
10.0
100%
53 Ratings

7.9
79%
23 Ratings
File transfer
10.0
100%
50 Ratings

8.0
80%
28 Ratings
Instant message
6.9
69%
46 Ratings

N/A
0 Ratings
Secure remote access with Smart Card authentication
6.2
62%
15 Ratings

9.1
91%
15 Ratings
Access to sleeping/powered-off computers
9.0
90%
35 Ratings

8.7
87%
5 Ratings
Over-the-Internet remote session
7.3
73%
47 Ratings

8.1
81%
37 Ratings
Initiate remote control from mobile
9.0
90%
25 Ratings

8.6
86%
22 Ratings
Remote management of servers & workstations
9.4
94%
57 Ratings

8.1
81%
41 Ratings
Remote Active Directory® management
6.8
68%
39 Ratings

8.6
86%
17 Ratings
Centralized management dashboard
8.1
81%
38 Ratings

8.7
87%
34 Ratings
Session record
8.5
85%
5 Ratings

8.7
87%
17 Ratings
Annotations
7.9
79%
4 Ratings

8.8
88%
24 Ratings
Monitoring and Alerts
8.7
87%
5 Ratings

6.7
67%
14 Ratings
Multi-platform remote control
7.2
72%
31 Ratings

8.1
81%
34 Ratings
Attribute Ratings
- SolarWinds Dameware Remote Support (DRS) is rated higher in 2 areas: Likelihood to Recommend, Usability
- Remote Desktop Manager is rated higher in 3 areas: Likelihood to Renew, Support Rating, Implementation Rating
Likelihood to Recommend
9.2
SolarWinds Dameware Remote Support (DRS)
92%
65 Ratings

8.4
Remote Desktop Manager
84%
43 Ratings
Likelihood to Renew
9.0
SolarWinds Dameware Remote Support (DRS)
90%
13 Ratings

9.1
Remote Desktop Manager
91%
2 Ratings
Usability
9.0
SolarWinds Dameware Remote Support (DRS)
90%
10 Ratings

8.2
Remote Desktop Manager
82%
2 Ratings
Availability
9.0
SolarWinds Dameware Remote Support (DRS)
90%
2 Ratings

Remote Desktop Manager
N/A
0 Ratings
Performance
8.5
SolarWinds Dameware Remote Support (DRS)
85%
4 Ratings

Remote Desktop Manager
N/A
0 Ratings
Support Rating
5.0
SolarWinds Dameware Remote Support (DRS)
50%
17 Ratings

9.0
Remote Desktop Manager
90%
14 Ratings
In-Person Training
9.0
SolarWinds Dameware Remote Support (DRS)
90%
1 Rating

Remote Desktop Manager
N/A
0 Ratings
Online Training
9.0
SolarWinds Dameware Remote Support (DRS)
90%
1 Rating

Remote Desktop Manager
N/A
0 Ratings
Implementation Rating
5.0
SolarWinds Dameware Remote Support (DRS)
50%
22 Ratings

9.1
Remote Desktop Manager
91%
2 Ratings
Product Scalability
8.0
SolarWinds Dameware Remote Support (DRS)
80%
2 Ratings

Remote Desktop Manager
N/A
0 Ratings
Likelihood to Recommend
SolarWinds Dameware Remote Support (DRS)
I feel like this is a very robust solution that I would recommend to anyone who relies heavily on remote support. Most of the colleagues I work with already use SolarWinds products to one extent or the other. I feel the price for the solution is very fair and a good value for the product.
UC Manager
T. D. WilliamsonOil & Energy, 1001-5000 employees
Remote Desktop Manager
If you have lots of servers to manage, lots of credentials, different protocols, documents, other files, and need a single tool to manage it, this is the tool. Active Directory integrated, user and groups permissions, audit everything, keep data in encrypted files or in a database, customize everything, even the installer,

Verified User
Technician in Information Technology
Banking Company, 5001-10,000 employeesPros
SolarWinds Dameware Remote Support (DRS)
- Troubleshooting computers remotely without the need for the user to even be around.
- Install software that needs to be installed manually without having to travel.
- Viewing what the user is doing specifically that triggers the issue, making replicating issues way simpler.
Systems Developer
Ottawa Police ServiceLaw Enforcement, 1001-5000 employees
Remote Desktop Manager
- Customer service delivery, whereby you can connect to clients to assist and resolve an incident.
- Working from home logging onto office based machine.
- It helps to attend to a problem more quickly, thereby saving the cost of relocation and commuting to distant places.
- Speed and cost elements are critical here.
Web Administrator
Emex Systems ConsultInformation Technology and Services, 1-10 employees
Cons
SolarWinds Dameware Remote Support (DRS)
- It would be nice if the installed agent would be able to check in with the server so that I can connect to laptops, etc that have the agent pre-installed for when they are off network.
- DameWare could do better with the mobile app. I cannot connect in from the outside with the mobile app to provide quick support if needed. This kind of defeats the purpose of a mobile app. If I am on the network, I probably have access to my workstation.

Verified User
Employee in Information Technology
Airlines/Aviation Company, 201-500 employeesRemote Desktop Manager
- I would like to see advanced auditing in the Devolution's drive data source like there are in some of the others. But that's just something I'd like to see, it doesn't hinder my using the app.
- I would love to see even more addons available from even more software and service developers, but again the addon manager is great already so it's not a hindrance what so ever.

Verified User
Consultant in Information Technology
Information Technology and Services Company, 1-10 employeesPricing Details
SolarWinds Dameware Remote Support (DRS)
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$276 per technician, unlimited end users
SolarWinds Dameware Remote Support (DRS) Editions & Modules
Edition
Dameware Remote Support | $3881 |
---|---|
Dameware Mini Remote Control | $2762 |
- per technician, unlimited end-users
- per technician, unlimited end users
Additional Pricing Details
DameWare Remote Support and Mini Remote Control are licensed based on the number of technician users that use the software for remote administration. There are no limits or restrictions for the number of end-users supported or the number of remote endpoints/computers supported. As you buy higher counts of licenses, the per-seat pricing goes down giving you a reduced total price.Remote Desktop Manager
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$249.99 per year
Remote Desktop Manager Editions & Modules
Edition
Single User Subscribtion | $249.991 |
---|---|
Site | $5999.991 |
Country | Contact Sales2 |
Global | Contact Sales3 |
- per year
- Unlimited Users, Multiple Sites, Single Country
- Unlimited Users, Multiple Sites, Worldwide
Additional Pricing Details
—Likelihood to Renew
SolarWinds Dameware Remote Support (DRS)
SolarWinds Dameware Remote Support (DRS) 9.0
Based on 13 answers
This application is one of my most used tools when it comes to supporting end users and the network as well. I don't have to run all over the place to get things done when I can access multiple computers on the network at the same time to accomplish multiple tasks in a minimal amount of time.
IT Systems Support/Engineer
News, Press & GazetteBroadcast Media, 501-1000 employees
Remote Desktop Manager
Remote Desktop Manager 9.1
Based on 2 answers
I've been using RDM for about 10 years now. I started with the free version, which I used for a few years, and eventually switched to the Enterprise version. I can never go back now! I use this tool for everything and cannot see doing my job without it! Whenever we have someone new come in or bring in a vendor/contractor, they always ask me what RDP tool I'm using. Once I explain about it's features and all, they're usually instantly sold on it. :)
Entertainment, 1001-5000 employees
Usability
SolarWinds Dameware Remote Support (DRS)
SolarWinds Dameware Remote Support (DRS) 9.0
Based on 10 answers
Because it has enhanced my ability to trouble shoot more issues during the day. Instead of having to go to each machine and spend time at the machine, I can remote in from my desktop and assist the person 90 per cent of the time. I also use it from home to remote in which saves me the time from having to return back to the workplace.
IT Director
Keefe Memorial Health Service DistrictHospital & Health Care, 51-200 employees
Remote Desktop Manager
Remote Desktop Manager 8.2
Based on 2 answers
I use this tool for almost everything in my day to day job. I launch the VMware VI Client from RDM. I launch vSphere Web Client Sessions from RDM. I RDP from RDM. Access Dell iDRAC and HP iLO via RDM, as well as Cisco UCS Manager and iKVM. I have saved SSH Sessions to my VMware hosts. I have URLs saved to get to things like IPAM, etc
Entertainment, 1001-5000 employees
Reliability and Availability
SolarWinds Dameware Remote Support (DRS)
SolarWinds Dameware Remote Support (DRS) 9.0
Based on 2 answers
Yes, always available.

Verified User
Engineer in Information Technology
Hospital & Health Care Company, 201-500 employeesRemote Desktop Manager
No score
No answers yet
No answers on this topic
Performance
SolarWinds Dameware Remote Support (DRS)
SolarWinds Dameware Remote Support (DRS) 8.5
Based on 4 answers
The application always seems responsive to me
IT Manager
St. Joseph SchoolEducation Management, 11-50 employees
Remote Desktop Manager
No score
No answers yet
No answers on this topic
Support Rating
SolarWinds Dameware Remote Support (DRS)
SolarWinds Dameware Remote Support (DRS) 5.0
Based on 17 answers
I use a Samsung mobile device; DameWare Mobile was working and then after an Android update it started crashing. I reported the issue to DameWare and worked with the technicians and developers to gather data for them to correct the issue. They quickly published a beta release for me to test (which corrected the crashes) and then published an update to the Google Play Store.
Program Analyst
Autocam CorporationAutomotive, 1001-5000 employees
Remote Desktop Manager
Remote Desktop Manager 9.0
Based on 14 answers
I've never had to use support as I've never had an issue. That said, you can open a support ticket right from the UI. The user forums are active, and there are thousands of threads covering many topics. Very easy to get support if needed. This is an easy ten.

Verified User
Administrator in Information Technology
Pharmaceuticals Company, 1001-5000 employeesIn-Person Training
SolarWinds Dameware Remote Support (DRS)
SolarWinds Dameware Remote Support (DRS) 9.0
Based on 1 answer
It was excellent
IT Manager
St. Joseph SchoolEducation Management, 11-50 employees
Remote Desktop Manager
No score
No answers yet
No answers on this topic
Online Training
SolarWinds Dameware Remote Support (DRS)
SolarWinds Dameware Remote Support (DRS) 9.0
Based on 1 answer
The videos were more than sufficient to learn the product
IT Manager
St. Joseph SchoolEducation Management, 11-50 employees
Remote Desktop Manager
No score
No answers yet
No answers on this topic
Implementation Rating
SolarWinds Dameware Remote Support (DRS)
SolarWinds Dameware Remote Support (DRS) 5.0
Based on 22 answers
It helps greatly if you know someone already using DameWare Remote Support. I was fortunate as my tech support guys were using it at their hospital and assisted me through the purchase, download and implementation of remote support. As well as, knowing how many licenses to purchase at the time. You have to make sure that anyone assisting in IT can have access to the program with their own license.
IT Director
Keefe Memorial Health Service DistrictHospital & Health Care, 51-200 employees
Remote Desktop Manager
Remote Desktop Manager 9.1
Based on 2 answers
The implementation was completely successful. We had no issues!
Entertainment, 1001-5000 employees
Alternatives Considered
SolarWinds Dameware Remote Support (DRS)
We previously utilized LogMeIn. They increased the pricing of their solution which made us reconsider it. I inherited LogMeIn. I am not a big fan of hosted solutions for some vital IT processes. There was convenience in LogMeIn, but there were also risks about the solution that I was never completely comfortable with. I had utilized DameWare at a previous company, so I knew what I was getting with it. It was an easy decision for me to make. DameWare is an exceptional product.

Verified User
Director in Information Technology
Medical Practice Company, 51-200 employeesRemote Desktop Manager
- The types of sessions. You are not limited to just RDP sessions, you can do SSH, Web Browser, iLO, or really any session you can imagine that you might use to connect to a remote service
- The extensions, add-ons, and features of RDM. You simply can do a lot more.
- Automation - There's additional things you can do that help automate your workday to make things easier
- The interface - It's easier to navigate and deal with multiple sessions at a time.
Lead Systems Engineer
UndisclosedHigher Education, 10,001+ employees
Scalability
SolarWinds Dameware Remote Support (DRS)
SolarWinds Dameware Remote Support (DRS) 8.0
Based on 2 answers
You get an 8 because of the constant initial freeze on most connections. Takes a reconnect to have it work.

Verified User
Engineer in Information Technology
Hospital & Health Care Company, 201-500 employeesRemote Desktop Manager
No score
No answers yet
No answers on this topic
Return on Investment
SolarWinds Dameware Remote Support (DRS)
- DameWare has allowed us to maintain our non-traditional approach to IT support. It allows our administrators to work from anywhere and has extended their reach to clients domestic and abroad.
- Return on investment was realized as soon as we purchased the licenses. We don't have to maintain a large office space or overhead costs due to the flexibility it allows our administrators.
- First call resolution has increased drastically since implementing DameWare company-wide. The user no longer has to wait to reproduce an error. We can screen share and view it as it happens and mitigate the issues.
System Administrator
reBoot IT LLCInformation Technology and Services, 1-10 employees
Remote Desktop Manager
- A common place for storage for all users. Instead of employees using multiple different password management systems, they all use Remote Desktop Manager to store them now.
- We don't have to buy licenses from multiple vendors when everyone uses Remote Desktop Manager.
Project engineer
GoodtechIndustrial Automation, 201-500 employees