SolarWinds Dameware Remote Support (DRS) vs Remote Desktop Manager | TrustRadius

What users are saying about

Score 8.5 out of 10

Based on 104 reviews and ratings

Score 8.6 out of 10

Based on 89 reviews and ratings

Feature Rating Comparison

SolarWinds Dameware Remote Support (DRS)

Remote Desktop Manager

Screen sharing

File transfer

Instant message

Secure remote access with Smart Card authentication

Access to sleeping/powered-off computers

Over-the-Internet remote session

Initiate remote control from mobile

Remote management of servers & workstations

Remote Active Directory® management

Centralized management dashboard

Session record

Annotations

Monitoring and Alerts

Multi-platform remote control

Pros

DameWare has been a very reliable solution for remote support for out team.
With multiple authentication options, we are able to connect to computers that have been dropped from the domain.
The secure file transfer in DameWare provides and quick and easy way to pass files to/from employee computers saving us time during support.

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Michael Chambers

Program Analyst

Autocam CorporationAutomotive, 1001-5000 employees

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Customer service delivery, whereby you can connect to clients to assist and resolve an incident.
Working from home logging onto office based machine.
It helps to attend to a problem more quickly, thereby saving the cost of relocation and commuting to distant places.
Speed and cost elements are critical here.

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Web Administrator

Emex Systems ConsultInformation Technology and Services, 1-10 employees

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Cons

Perhaps popup messages that guide a user to where they need to go when sharing a session with another remote user to allow them full access as well.
When the toolbar gets minimized it can be difficult to get it restored.

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IT Systems Support/Engineer

News, Press & GazetteBroadcast Media, 501-1000 employees

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I would like to see advanced auditing in the Devolution's drive data source like there are in some of the others. But that's just something I'd like to see, it doesn't hinder my using the app.
I would love to see even more addons available from even more software and service developers, but again the addon manager is great already so it's not a hindrance what so ever.

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Verified User

Consultant in Information Technology

Information Technology and Services Company, 1-10 employees

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Likelihood to Renew

SolarWinds Dameware Remote Support (DRS) 9.5

Based on 11 answers

This application is one of my most used tools when it comes to supporting end users and the network as well. I don't have to run all over the place to get things done when I can access multiple computers on the network at the same time to accomplish multiple tasks in a minimal amount of time.

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IT Systems Support/Engineer

News, Press & GazetteBroadcast Media, 501-1000 employees

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Remote Desktop Manager 9.1

Based on 1 answer

I've been using RDM for about 10 years now. I started with the free version, which I used for a few years, and eventually switched to the Enterprise version. I can never go back now! I use this tool for everything and cannot see doing my job without it! Whenever we have someone new come in or bring in a vendor/contractor, they always ask me what RDP tool I'm using. Once I explain about it's features and all, they're usually instantly sold on it. :)

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Entertainment, 1001-5000 employees

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Usability

SolarWinds Dameware Remote Support (DRS) 9.9

Based on 9 answers

Because it has enhanced my ability to trouble shoot more issues during the day. Instead of having to go to each machine and spend time at the machine, I can remote in from my desktop and assist the person 90 per cent of the time. I also use it from home to remote in which saves me the time from having to return back to the workplace.

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IT Director

Keefe Memorial Health Service DistrictHospital & Health Care, 51-200 employees

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Remote Desktop Manager 8.2

Based on 2 answers

I use this tool for almost everything in my day to day job. I launch the VMware VI Client from RDM. I launch vSphere Web Client Sessions from RDM. I RDP from RDM. Access Dell iDRAC and HP iLO via RDM, as well as Cisco UCS Manager and iKVM. I have saved SSH Sessions to my VMware hosts. I have URLs saved to get to things like IPAM, etc

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Entertainment, 1001-5000 employees

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Reliability and Availability

SolarWinds Dameware Remote Support (DRS) 9.0

Based on 2 answers

Yes, always available.

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Verified User

Engineer in Information Technology

Hospital & Health Care Company, 201-500 employees

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No score

No answers yet

No answers on this topic

Performance

SolarWinds Dameware Remote Support (DRS) 8.5

Based on 4 answers

The application always seems responsive to me

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IT Manager

St. Joseph SchoolEducation Management, 11-50 employees

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No score

No answers yet

No answers on this topic

Support Rating

SolarWinds Dameware Remote Support (DRS) 8.9

Based on 16 answers

I use a Samsung mobile device; DameWare Mobile was working and then after an Android update it started crashing. I reported the issue to DameWare and worked with the technicians and developers to gather data for them to correct the issue. They quickly published a beta release for me to test (which corrected the crashes) and then published an update to the Google Play Store.

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Michael Chambers

Program Analyst

Autocam CorporationAutomotive, 1001-5000 employees

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Remote Desktop Manager 9.0

Based on 9 answers

I've never had to use support as I've never had an issue. That said, you can open a support ticket right from the UI. The user forums are active, and there are thousands of threads covering many topics. Very easy to get support if needed. This is an easy ten.

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Verified User

Administrator in Information Technology

Pharmaceuticals Company, 1001-5000 employees

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In-Person Training

SolarWinds Dameware Remote Support (DRS) 9.0

Based on 1 answer

It was excellent

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IT Manager

St. Joseph SchoolEducation Management, 11-50 employees

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No score

No answers yet

No answers on this topic

Online Training

SolarWinds Dameware Remote Support (DRS) 9.0

Based on 1 answer

The videos were more than sufficient to learn the product

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IT Manager

St. Joseph SchoolEducation Management, 11-50 employees

View all 1 answers on this topic

No score

No answers yet

No answers on this topic

Implementation Rating

SolarWinds Dameware Remote Support (DRS) 9.0

Based on 21 answers

It helps greatly if you know someone already using DameWare Remote Support. I was fortunate as my tech support guys were using it at their hospital and assisted me through the purchase, download and implementation of remote support. As well as, knowing how many licenses to purchase at the time. You have to make sure that anyone assisting in IT can have access to the program with their own license.

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IT Director

Keefe Memorial Health Service DistrictHospital & Health Care, 51-200 employees

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Remote Desktop Manager 9.1

Based on 1 answer

The implementation was completely successful. We had no issues!

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Entertainment, 1001-5000 employees

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Alternatives Considered

We previously utilized LogMeIn. They increased the pricing of their solution which made us reconsider it. I inherited LogMeIn. I am not a big fan of hosted solutions for some vital IT processes. There was convenience in LogMeIn, but there were also risks about the solution that I was never completely comfortable with. I had utilized DameWare at a previous company, so I knew what I was getting with it. It was an easy decision for me to make. DameWare is an exceptional product.

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Verified User

Director in Information Technology

Medical Practice Company, 51-200 employees

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Remote Desktop Manager was the best product and most useful when compared to the others we used/tested. There are so many more features available within the product, as well as a low entry point from a cost perspective. None of the other products met our needs fully.

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Regional IT Manager

Exela TechnologiesInformation Technology and Services, 1001-5000 employees

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Scalability

SolarWinds Dameware Remote Support (DRS) 8.0

Based on 2 answers

You get an 8 because of the constant initial freeze on most connections. Takes a reconnect to have it work.

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Verified User

Engineer in Information Technology

Hospital & Health Care Company, 201-500 employees

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No score

No answers yet

No answers on this topic

Return on Investment

DameWare has allowed us to maintain our non-traditional approach to IT support. It allows our administrators to work from anywhere and has extended their reach to clients domestic and abroad.
Return on investment was realized as soon as we purchased the licenses. We don't have to maintain a large office space or overhead costs due to the flexibility it allows our administrators.
First call resolution has increased drastically since implementing DameWare company-wide. The user no longer has to wait to reproduce an error. We can screen share and view it as it happens and mitigate the issues.

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System Administrator

reBoot IT LLCInformation Technology and Services, 1-10 employees

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We are using the free version so ROI is instant.
If we were to purchase it though, I would estimate ROI to be very quick as it allows me to jump on a server very quickly in response to customer needs

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Charles Eichelberger

Network Consulting Engineer

AuthorityITComputer Networking, 11-50 employees

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Screenshots

See All (4) SolarWinds Dameware Remote Support (DRS) Screenshots

See All (4) Remote Desktop Manager Screenshots

Pricing Details

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

SolarWinds Dameware Remote Support (DRS) Editions & Modules

Edition

Dameware Remote Support	$388¹
Dameware Mini Remote Control	$276²

per technician, unlimited end-users
per technician, unlimited end users

Additional Pricing Details

DameWare Remote Support and Mini Remote Control are licensed based on the number of technician users that use the software for remote administration. There are no limits or restrictions for the number of end-users supported or the number of remote endpoints/computers supported. As you buy higher counts of licenses, the per-seat pricing goes down giving you a reduced total price.

General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Remote Desktop Manager Editions & Modules

Edition

Single User Subscribtion	199.99¹
Site	4999.99²
Country	Contact Us³
Global	Contact Us⁴

Per Named User
Unlimited Users, Single Site
Unlimited Users, Multiple Sites, Single Country
Unlimited Users, Multiple Sites, Worldwide

Additional Pricing Details

—

Rating Summary

SolarWinds Dameware Remote Support (DRS)

Remote Desktop Manager

SolarWinds Dameware Remote Support (DRS)

Remote Desktop Manager

SolarWinds Dameware Remote Support (DRS)

Remote Desktop Manager

SolarWinds Dameware Remote Support (DRS)

Remote Desktop Manager

SolarWinds Dameware Remote Support (DRS)

Remote Desktop Manager

SolarWinds Dameware Remote Support (DRS)

Remote Desktop Manager

SolarWinds Dameware Remote Support (DRS)

Remote Desktop Manager

SolarWinds Dameware Remote Support (DRS)

Remote Desktop Manager

SolarWinds Dameware Remote Support (DRS)

Remote Desktop Manager

SolarWinds Dameware Remote Support (DRS)

Remote Desktop Manager

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