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121 Ratings

SolarWinds Dameware Remote Support (DRS)

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121 Ratings
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Score 8.6 out of 100
114 Ratings
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Score 8.9 out of 100

Feature Set Ratings

  • Remote Desktop Manager ranks higher in 1 feature set: Remote Administration

Remote Administration

8.2

SolarWinds Dameware Remote Support (DRS)

82%
8.3

Remote Desktop Manager

83%
SolarWinds Dameware Remote Support (DRS) ranks higher in 7/14 features

Screen sharing

10.0
100%
53 Ratings
7.9
79%
23 Ratings

File transfer

10.0
100%
50 Ratings
8.0
80%
28 Ratings

Instant message

6.9
69%
46 Ratings
N/A
0 Ratings

Secure remote access with Smart Card authentication

6.2
62%
15 Ratings
9.1
91%
15 Ratings

Access to sleeping/powered-off computers

9.0
90%
35 Ratings
8.7
87%
5 Ratings

Over-the-Internet remote session

7.3
73%
47 Ratings
8.1
81%
37 Ratings

Initiate remote control from mobile

9.0
90%
25 Ratings
8.6
86%
22 Ratings

Remote management of servers & workstations

9.4
94%
57 Ratings
8.1
81%
41 Ratings

Remote Active Directory® management

6.8
68%
39 Ratings
8.6
86%
17 Ratings

Centralized management dashboard

8.1
81%
38 Ratings
8.7
87%
34 Ratings

Session record

8.5
85%
5 Ratings
8.7
87%
17 Ratings

Annotations

7.9
79%
4 Ratings
8.8
88%
24 Ratings

Monitoring and Alerts

8.7
87%
5 Ratings
6.7
67%
14 Ratings

Multi-platform remote control

7.2
72%
31 Ratings
8.1
81%
34 Ratings

Attribute Ratings

  • SolarWinds Dameware Remote Support (DRS) is rated higher in 2 areas: Likelihood to Recommend, Usability
  • Remote Desktop Manager is rated higher in 3 areas: Likelihood to Renew, Support Rating, Implementation Rating

Likelihood to Recommend

9.2

SolarWinds Dameware Remote Support (DRS)

92%
65 Ratings
8.4

Remote Desktop Manager

84%
43 Ratings

Likelihood to Renew

9.0

SolarWinds Dameware Remote Support (DRS)

90%
13 Ratings
9.1

Remote Desktop Manager

91%
2 Ratings

Usability

9.0

SolarWinds Dameware Remote Support (DRS)

90%
10 Ratings
8.2

Remote Desktop Manager

82%
2 Ratings

Availability

9.0

SolarWinds Dameware Remote Support (DRS)

90%
2 Ratings

Remote Desktop Manager

N/A
0 Ratings

Performance

8.5

SolarWinds Dameware Remote Support (DRS)

85%
4 Ratings

Remote Desktop Manager

N/A
0 Ratings

Support Rating

5.0

SolarWinds Dameware Remote Support (DRS)

50%
17 Ratings
9.0

Remote Desktop Manager

90%
14 Ratings

In-Person Training

9.0

SolarWinds Dameware Remote Support (DRS)

90%
1 Rating

Remote Desktop Manager

N/A
0 Ratings

Online Training

9.0

SolarWinds Dameware Remote Support (DRS)

90%
1 Rating

Remote Desktop Manager

N/A
0 Ratings

Implementation Rating

5.0

SolarWinds Dameware Remote Support (DRS)

50%
22 Ratings
9.1

Remote Desktop Manager

91%
2 Ratings

Product Scalability

8.0

SolarWinds Dameware Remote Support (DRS)

80%
2 Ratings

Remote Desktop Manager

N/A
0 Ratings

Likelihood to Recommend

SolarWinds Dameware Remote Support (DRS)

I feel like this is a very robust solution that I would recommend to anyone who relies heavily on remote support. Most of the colleagues I work with already use SolarWinds products to one extent or the other. I feel the price for the solution is very fair and a good value for the product.
Jacob Bradley | TrustRadius Reviewer

Remote Desktop Manager

If you have lots of servers to manage, lots of credentials, different protocols, documents, other files, and need a single tool to manage it, this is the tool. Active Directory integrated, user and groups permissions, audit everything, keep data in encrypted files or in a database, customize everything, even the installer,
Anonymous | TrustRadius Reviewer

Pros

SolarWinds Dameware Remote Support (DRS)

  • Troubleshooting computers remotely without the need for the user to even be around.
  • Install software that needs to be installed manually without having to travel.
  • Viewing what the user is doing specifically that triggers the issue, making replicating issues way simpler.
Daniel Cogny | TrustRadius Reviewer

Remote Desktop Manager

  • Customer service delivery, whereby you can connect to clients to assist and resolve an incident.
  • Working from home logging onto office based machine.
  • It helps to attend to a problem more quickly, thereby saving the cost of relocation and commuting to distant places.
  • Speed and cost elements are critical here.
Emeka Obinnwa | TrustRadius Reviewer

Cons

SolarWinds Dameware Remote Support (DRS)

  • It would be nice if the installed agent would be able to check in with the server so that I can connect to laptops, etc that have the agent pre-installed for when they are off network.
  • DameWare could do better with the mobile app. I cannot connect in from the outside with the mobile app to provide quick support if needed. This kind of defeats the purpose of a mobile app. If I am on the network, I probably have access to my workstation.
Anonymous | TrustRadius Reviewer

Remote Desktop Manager

  • I would like to see advanced auditing in the Devolution's drive data source like there are in some of the others. But that's just something I'd like to see, it doesn't hinder my using the app.
  • I would love to see even more addons available from even more software and service developers, but again the addon manager is great already so it's not a hindrance what so ever.
Anonymous | TrustRadius Reviewer

Pricing Details

SolarWinds Dameware Remote Support (DRS)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$276 per technician, unlimited end users

SolarWinds Dameware Remote Support (DRS) Editions & Modules

Edition
Dameware Remote Support$3881
Dameware Mini Remote Control$2762
  1. per technician, unlimited end-users
  2. per technician, unlimited end users
Additional Pricing Details
DameWare Remote Support and Mini Remote Control are licensed based on the number of technician users that use the software for remote administration. There are no limits or restrictions for the number of end-users supported or the number of remote endpoints/computers supported. As you buy higher counts of licenses, the per-seat pricing goes down giving you a reduced total price.

Remote Desktop Manager

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$249.99 per year

Remote Desktop Manager Editions & Modules

Edition
Single User Subscribtion$249.991
Site$5999.991
CountryContact Sales2
GlobalContact Sales3
  1. per year
  2. Unlimited Users, Multiple Sites, Single Country
  3. Unlimited Users, Multiple Sites, Worldwide
Additional Pricing Details

Likelihood to Renew

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 9.0
Based on 13 answers
This application is one of my most used tools when it comes to supporting end users and the network as well. I don't have to run all over the place to get things done when I can access multiple computers on the network at the same time to accomplish multiple tasks in a minimal amount of time.
Brett Davis | TrustRadius Reviewer

Remote Desktop Manager

Remote Desktop Manager 9.1
Based on 2 answers
I've been using RDM for about 10 years now. I started with the free version, which I used for a few years, and eventually switched to the Enterprise version. I can never go back now! I use this tool for everything and cannot see doing my job without it! Whenever we have someone new come in or bring in a vendor/contractor, they always ask me what RDP tool I'm using. Once I explain about it's features and all, they're usually instantly sold on it. :)
Ben Liebowitz | TrustRadius Reviewer

Usability

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 9.0
Based on 10 answers
Because it has enhanced my ability to trouble shoot more issues during the day. Instead of having to go to each machine and spend time at the machine, I can remote in from my desktop and assist the person 90 per cent of the time. I also use it from home to remote in which saves me the time from having to return back to the workplace.
Jeanne Moffat | TrustRadius Reviewer

Remote Desktop Manager

Remote Desktop Manager 8.2
Based on 2 answers
I use this tool for almost everything in my day to day job. I launch the VMware VI Client from RDM. I launch vSphere Web Client Sessions from RDM. I RDP from RDM. Access Dell iDRAC and HP iLO via RDM, as well as Cisco UCS Manager and iKVM. I have saved SSH Sessions to my VMware hosts. I have URLs saved to get to things like IPAM, etc
Ben Liebowitz | TrustRadius Reviewer

Reliability and Availability

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 9.0
Based on 2 answers
Yes, always available.
Anonymous | TrustRadius Reviewer

Remote Desktop Manager

No score
No answers yet
No answers on this topic

Performance

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 8.5
Based on 4 answers
The application always seems responsive to me
John Knierim | TrustRadius Reviewer

Remote Desktop Manager

No score
No answers yet
No answers on this topic

Support Rating

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 5.0
Based on 17 answers
I use a Samsung mobile device; DameWare Mobile was working and then after an Android update it started crashing. I reported the issue to DameWare and worked with the technicians and developers to gather data for them to correct the issue. They quickly published a beta release for me to test (which corrected the crashes) and then published an update to the Google Play Store.
Michael Chambers | TrustRadius Reviewer

Remote Desktop Manager

Remote Desktop Manager 9.0
Based on 14 answers
I've never had to use support as I've never had an issue. That said, you can open a support ticket right from the UI. The user forums are active, and there are thousands of threads covering many topics. Very easy to get support if needed. This is an easy ten.
Anonymous | TrustRadius Reviewer

In-Person Training

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 9.0
Based on 1 answer
It was excellent
John Knierim | TrustRadius Reviewer

Remote Desktop Manager

No score
No answers yet
No answers on this topic

Online Training

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 9.0
Based on 1 answer
The videos were more than sufficient to learn the product
John Knierim | TrustRadius Reviewer

Remote Desktop Manager

No score
No answers yet
No answers on this topic

Implementation Rating

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 5.0
Based on 22 answers
It helps greatly if you know someone already using DameWare Remote Support. I was fortunate as my tech support guys were using it at their hospital and assisted me through the purchase, download and implementation of remote support. As well as, knowing how many licenses to purchase at the time. You have to make sure that anyone assisting in IT can have access to the program with their own license.
Jeanne Moffat | TrustRadius Reviewer

Remote Desktop Manager

Remote Desktop Manager 9.1
Based on 2 answers
The implementation was completely successful. We had no issues!
Ben Liebowitz | TrustRadius Reviewer

Alternatives Considered

SolarWinds Dameware Remote Support (DRS)

We previously utilized LogMeIn. They increased the pricing of their solution which made us reconsider it. I inherited LogMeIn. I am not a big fan of hosted solutions for some vital IT processes. There was convenience in LogMeIn, but there were also risks about the solution that I was never completely comfortable with. I had utilized DameWare at a previous company, so I knew what I was getting with it. It was an easy decision for me to make. DameWare is an exceptional product.
Anonymous | TrustRadius Reviewer

Remote Desktop Manager

  1. The types of sessions. You are not limited to just RDP sessions, you can do SSH, Web Browser, iLO, or really any session you can imagine that you might use to connect to a remote service
  2. The extensions, add-ons, and features of RDM. You simply can do a lot more.
  3. Automation - There's additional things you can do that help automate your workday to make things easier
  4. The interface - It's easier to navigate and deal with multiple sessions at a time.
Nick Von Ogden | TrustRadius Reviewer

Scalability

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 8.0
Based on 2 answers
You get an 8 because of the constant initial freeze on most connections. Takes a reconnect to have it work.
Anonymous | TrustRadius Reviewer

Remote Desktop Manager

No score
No answers yet
No answers on this topic

Return on Investment

SolarWinds Dameware Remote Support (DRS)

  • DameWare has allowed us to maintain our non-traditional approach to IT support. It allows our administrators to work from anywhere and has extended their reach to clients domestic and abroad.
  • Return on investment was realized as soon as we purchased the licenses. We don't have to maintain a large office space or overhead costs due to the flexibility it allows our administrators.
  • First call resolution has increased drastically since implementing DameWare company-wide. The user no longer has to wait to reproduce an error. We can screen share and view it as it happens and mitigate the issues.
Marc Cummings | TrustRadius Reviewer

Remote Desktop Manager

  • A common place for storage for all users. Instead of employees using multiple different password management systems, they all use Remote Desktop Manager to store them now.
  • We don't have to buy licenses from multiple vendors when everyone uses Remote Desktop Manager.
Stian Simonsen | TrustRadius Reviewer

Screenshots

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