SolarWinds Dameware Remote Support (DRS) vs. LogMeIn Rescue by GoTo

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
SolarWinds Dameware Remote Support (DRS)
Score 8.1 out of 10
N/A
DameWare Remote Support from Austin IT company SolarWinds is remote administration software for the remote control of desktops, laptops, and servers behind or outside the firewall, allowing registry editing, restart services, logging activity, account and password management, and more. The mobile app also provides access from a phone or tablet. DameWare Remote Support licensing is per technician, the number of end-user remote machines is irrelevant; one technician may receive a license for…
$276
per technician, unlimited end users
LogMeIn Rescue by GoTo
Score 8.1 out of 10
N/A
Rescue is a remote support solution for PCs, Macs, and mobile devices. Rescue is designed to help IT teams to offer fast technical support and ensure a secure remote support session for both the IT professional and the end user. From small teams of IT helpdesk technicians to enterprise-level organizations, Rescue aims to offer the…N/A
Pricing
SolarWinds Dameware Remote Support (DRS)LogMeIn Rescue by GoTo
Editions & Modules
Dameware Mini Remote Control
$276
per technician, unlimited end users
Dameware Remote Support
$388
per technician, unlimited end-users
No answers on this topic
Offerings
Pricing Offerings
SolarWinds Dameware Remote Support (DRS)LogMeIn Rescue by GoTo
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsDameWare Remote Support and Mini Remote Control are licensed based on the number of technician users that use the software for remote administration. There are no limits or restrictions for the number of end-users supported or the number of remote endpoints/computers supported. As you buy higher counts of licenses, the per-seat pricing goes down giving you a reduced total price.
More Pricing Information
Community Pulse
SolarWinds Dameware Remote Support (DRS)LogMeIn Rescue by GoTo
Considered Both Products
SolarWinds Dameware Remote Support (DRS)
Chose SolarWinds Dameware Remote Support (DRS)
We still have licenses with some competitors software for other reasons, such as large webinars. But the way that Dameware Remote Support tops all of the solutions is with all the included features to manage the network and users, active directory, software, services, and more, …
Chose SolarWinds Dameware Remote Support (DRS)
We have tried countless other solutions (Bomgar, TeamViewer, LogMeIn) and I can safely say nothing comes close to Dameware. It's fast, efficient and has a simple interface. Very easy for users to use and cost less than other solutions. If your company currently uses something …
Chose SolarWinds Dameware Remote Support (DRS)
DameWare is nice in that it is relatively inexpensive, stable, and "just works" for 90% of what I need. What is lacking, however, is an easier to deploy method of managing clients over the internet.
Chose SolarWinds Dameware Remote Support (DRS)
VNC and RDP are free solutions that do not have all the features in DameWare. While you might be able to remotely connect, DameWare Remote Support allows you to transfer files, lock out the screen, see the console session, take screen shots, reboot, etc... Plus it is supported …
Chose SolarWinds Dameware Remote Support (DRS)
The only product that beats the price is Real VNC. And that does not have the feature set that DameWare includes. Both LogMeIn and TeamVeiwer cost way too much to justify them and you have to rely on a third party service for them to work. With the combination of feature and …
Chose SolarWinds Dameware Remote Support (DRS)
In my opinion DameWare is the leader of the pack when it comes to internal support and access. However it falls behind for computers that are not connected directly to your network. For our remote users we use LogMeIn Rescue as it gives us the ability to get past the UCA.
Chose SolarWinds Dameware Remote Support (DRS)
We previously utilized LogMeIn. They increased the pricing of their solution which made us reconsider it. I inherited LogMeIn. I am not a big fan of hosted solutions for some vital IT processes. There was convenience in LogMeIn, but there were also risks about the solution that …
Chose SolarWinds Dameware Remote Support (DRS)
LogMeIn.com works great, but requires end users to go the appropriate web site, and allow a remote connection. Licensing was more complicated too.
LogMeIn Rescue by GoTo
Chose LogMeIn Rescue by GoTo
UI (user interface) is pretty easy to use, you can use rescue from a desktop version or the web when others such as dameware you needed to have the software installed and the affected user needed to be on VPN, so you could take over their system.
TeamViewer is good but with …
Chose LogMeIn Rescue by GoTo
LogMeIn Rescue by GoTo allows for more features and simplicity
Chose LogMeIn Rescue by GoTo
SolarWinds Dameware is the cheaper option by far and had the ability to be remotely deployed, but it was limited to PCs and users within our domain. Rescue allows us to connect to our systems that are in locations that are off our primary domain and gives us a secure …
Chose LogMeIn Rescue by GoTo
LogMeIn product was purchased without evaluation by a manager that is no longer with our company.
Chose LogMeIn Rescue by GoTo
TeamViewer Enterprise is very similar to LogMeIn Rescue, so much so that switching to it wasn't really going to get us any new features. Dameware is much less expensive, but definitely inferior remote control. Splashtop is similar but doesn't provide as seamless a process. It …
Chose LogMeIn Rescue by GoTo
LMI allows us to assist users anywhere they are working as long as they have an internet connection. DameWare is usually limited to computers/devices on the last company's domain.
Top Pros
Top Cons
Features
SolarWinds Dameware Remote Support (DRS)LogMeIn Rescue by GoTo
Remote Administration
Comparison of Remote Administration features of Product A and Product B
SolarWinds Dameware Remote Support (DRS)
8.5
65 Ratings
3% above category average
LogMeIn Rescue by GoTo
8.2
166 Ratings
1% below category average
Screen sharing10.053 Ratings9.5161 Ratings
File transfer10.050 Ratings8.6151 Ratings
Instant message7.547 Ratings7.290 Ratings
Secure remote access with Smart Card authentication8.316 Ratings8.327 Ratings
Access to sleeping/powered-off computers9.035 Ratings7.340 Ratings
Over-the-Internet remote session8.048 Ratings9.1161 Ratings
Initiate remote control from mobile9.025 Ratings7.142 Ratings
Remote management of servers & workstations9.258 Ratings9.868 Ratings
Remote Active Directory® management7.139 Ratings8.432 Ratings
Centralized management dashboard8.238 Ratings9.849 Ratings
Session record8.55 Ratings7.6114 Ratings
Annotations7.94 Ratings6.941 Ratings
Monitoring and Alerts8.75 Ratings6.876 Ratings
Multi-platform remote control7.231 Ratings8.8116 Ratings
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User Ratings
SolarWinds Dameware Remote Support (DRS)LogMeIn Rescue by GoTo
Likelihood to Recommend
8.6
(66 ratings)
8.7
(182 ratings)
Likelihood to Renew
9.0
(13 ratings)
8.9
(19 ratings)
Usability
9.0
(10 ratings)
7.8
(34 ratings)
Availability
9.0
(1 ratings)
9.1
(1 ratings)
Performance
8.5
(2 ratings)
9.1
(1 ratings)
Support Rating
5.0
(9 ratings)
8.0
(38 ratings)
In-Person Training
9.0
(1 ratings)
-
(0 ratings)
Online Training
9.0
(1 ratings)
-
(0 ratings)
Implementation Rating
5.0
(8 ratings)
8.8
(3 ratings)
Configurability
9.5
(2 ratings)
8.2
(1 ratings)
Ease of integration
9.5
(2 ratings)
-
(0 ratings)
Product Scalability
8.0
(2 ratings)
9.1
(1 ratings)
Vendor post-sale
9.5
(2 ratings)
-
(0 ratings)
Vendor pre-sale
9.5
(2 ratings)
-
(0 ratings)
User Testimonials
SolarWinds Dameware Remote Support (DRS)LogMeIn Rescue by GoTo
Likelihood to Recommend
SolarWinds
I feel like this is a very robust solution that I would recommend to anyone who relies heavily on remote support. Most of the colleagues I work with already use SolarWinds products to one extent or the other. I feel the price for the solution is very fair and a good value for the product.
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GoTo (formerly LogMeIn)
Not all of our team members are as PC computer savvy as we would like, Rescue allows any issue that arises to be quickly and correctly solved the first time no matter the level of comfort with our systems. We have not come across any situations where it did not work for our set up.
Read full review
Pros
SolarWinds
  • Troubleshooting computers remotely without the need for the user to even be around.
  • Install software that needs to be installed manually without having to travel.
  • Viewing what the user is doing specifically that triggers the issue, making replicating issues way simpler.
Read full review
GoTo (formerly LogMeIn)
  • The rescue lens feature has come in handy to save us plenty of times. being able to have eyes on the end users' side to see how things are actually physically connected.
  • Having the ability to collaborate with other technicians is a feature that I have not seen in other applications. normally the other person has to connect as well which results in lowered connection speed on the end user's side since 2 connections are running.
  • The tools to be able to locate and audit sessions are also very valuable for measuring the performance of my technicians.
Read full review
Cons
SolarWinds
  • It would be nice if the installed agent would be able to check in with the server so that I can connect to laptops, etc that have the agent pre-installed for when they are off network.
  • DameWare could do better with the mobile app. I cannot connect in from the outside with the mobile app to provide quick support if needed. This kind of defeats the purpose of a mobile app. If I am on the network, I probably have access to my workstation.
Read full review
GoTo (formerly LogMeIn)
  • one of the prompt in windows users is not vissible, somethimes users missed it and you must start from scratch
  • more documentation for apple users
  • never could record a session, all the time was a permissions issue, don't know how to do it
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Likelihood to Renew
SolarWinds
This application is one of my most used tools when it comes to supporting end users and the network as well. I don't have to run all over the place to get things done when I can access multiple computers on the network at the same time to accomplish multiple tasks in a minimal amount of time.
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GoTo (formerly LogMeIn)
We may continue using Logmein as it is the best remote support application in terms of connection latency and control. However, since several of our client sites have stricter security policies they block this application and we have to switch to other ways which is inconvenient
Read full review
Usability
SolarWinds
Because it has enhanced my ability to trouble shoot more issues during the day. Instead of having to go to each machine and spend time at the machine, I can remote in from my desktop and assist the person 90 per cent of the time. I also use it from home to remote in which saves me the time from having to return back to the workplace.
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GoTo (formerly LogMeIn)
LogMeIn Rescue is easy to start and use and does not consume resources on your computer slowing it down. We are also often providing support for non-tech savvy end users who might have a hard time downloading and installing remote access software, especially when firewall warnings start to appear. LogMeIn Rescue's process is intuitive and easy to follow for our users.
Read full review
Reliability and Availability
SolarWinds
Yes, always available.
Read full review
GoTo (formerly LogMeIn)
Log me in has never failed me
Read full review
Performance
SolarWinds
The application always seems responsive to me
Read full review
GoTo (formerly LogMeIn)
no complaints
Read full review
Support Rating
SolarWinds
I use a Samsung mobile device; DameWare Mobile was working and then after an Android update it started crashing. I reported the issue to DameWare and worked with the technicians and developers to gather data for them to correct the issue. They quickly published a beta release for me to test (which corrected the crashes) and then published an update to the Google Play Store.
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GoTo (formerly LogMeIn)
I'd say support for LogMeIn is ideal because I haven't ever been in a situation where additional support was necessary. The program runs so efficiently and simply that nothing was needed beyond initial training that was provided by my company. I am saying this as a user that strictly uses the technician console
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In-Person Training
SolarWinds
It was excellent
Read full review
GoTo (formerly LogMeIn)
No answers on this topic
Online Training
SolarWinds
The videos were more than sufficient to learn the product
Read full review
GoTo (formerly LogMeIn)
No answers on this topic
Implementation Rating
SolarWinds
It helps greatly if you know someone already using DameWare Remote Support. I was fortunate as my tech support guys were using it at their hospital and assisted me through the purchase, download and implementation of remote support. As well as, knowing how many licenses to purchase at the time. You have to make sure that anyone assisting in IT can have access to the program with their own license.
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GoTo (formerly LogMeIn)
Make sure you have your LogMeIn Rescue account sign-in details handy when installing on multiple support systems.
Read full review
Alternatives Considered
SolarWinds
We previously utilized LogMeIn. They increased the pricing of their solution which made us reconsider it. I inherited LogMeIn. I am not a big fan of hosted solutions for some vital IT processes. There was convenience in LogMeIn, but there were also risks about the solution that I was never completely comfortable with. I had utilized DameWare at a previous company, so I knew what I was getting with it. It was an easy decision for me to make. DameWare is an exceptional product.
Read full review
GoTo (formerly LogMeIn)
UI (user interface) is pretty easy to use, you can use rescue from a desktop version or the web when others such as dameware you needed to have the software installed and the affected user needed to be on VPN, so you could take over their system. TeamViewer is good but with Rescue you can link your chat support team members and rescue to work from the same system. Other benefits in rescue is that you can add Ticket to track your IT personnel usage for reporting purpose. For instance if you want to track-down how many sessions the agent A did on a day and link the Ticket from your ITSM system with the information in rescue. I didn't see this option in other tools
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Scalability
SolarWinds
You get an 8 because of the constant initial freeze on most connections. Takes a reconnect to have it work.
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GoTo (formerly LogMeIn)
it's perfect
Read full review
Return on Investment
SolarWinds
  • DameWare has allowed us to maintain our non-traditional approach to IT support. It allows our administrators to work from anywhere and has extended their reach to clients domestic and abroad.
  • Return on investment was realized as soon as we purchased the licenses. We don't have to maintain a large office space or overhead costs due to the flexibility it allows our administrators.
  • First call resolution has increased drastically since implementing DameWare company-wide. The user no longer has to wait to reproduce an error. We can screen share and view it as it happens and mitigate the issues.
Read full review
GoTo (formerly LogMeIn)
  • We kept our help desk staff to a minimum since we no longer needed a tech on each floor.
  • Time of resolution went up 65% since our techs were able to quickly see the problem and resolve [it].
  • We no longer needed additional software to transfer files, saving us up to $5000 in subscription fees.
Read full review
ScreenShots

SolarWinds Dameware Remote Support (DRS) Screenshots

Screenshot of DameWare Remote Support Management ConsoleScreenshot of Remotely Connect to Windows, Linux, and Mac OS X ComputersScreenshot of Over-the-Internet Remote Session via Secure Proxy ServerScreenshot of Connect to Remote Computers from iOS and Android Mobile Devices

LogMeIn Rescue by GoTo Screenshots

Screenshot of Technician Group Configuration - Where users can create technician groups and subgroups with granular agent permissionsScreenshot of the console where repetitive tasks automated by running pre written scripts in the background, without disturbing end usersScreenshot of a smartphone camera being used to troubleshoot offline computers and hardwareScreenshot of remote control of Macs, PCs and Linux/AndroidScreenshot of reboot sessions and automationScreenshot of the central dashboard where common mobile device issues on iPhone and Android can be identified and addressed without the need to navigate the end user's device.