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Top Rated
1288 Ratings
97 Ratings
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Score 8.7 out of 100

GoToMeeting

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Top Rated
1288 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.9 out of 100

Likelihood to Recommend

SolarWinds Dameware Remote Support (DRS)

One key item to consider is the user base. Are they typically all on the network where you can access them directly or is the majority of the workforce you are supporting with the tool remote? If they are always remote, I would probably seek another solution. There are solutions that have the client check in component allowing you to connect as needed without the user having to use a provided link. This may be for support or for updates, etc., that the admin needs to do.
Anonymous | TrustRadius Reviewer

GoToMeeting

All in all, GoToMeeting is a promising remote meeting software due to its limitless features and functionalities. It is a good software for attending the webinars and conducting online tutorials and teaching. As a teacher using it, this is so far one of the best pieces of software I've used because the video and audio are clear enough that all attendees understand easily.
Philip Mojares | TrustRadius Reviewer

Feature Rating Comparison

Remote Administration

SolarWinds Dameware Remote Support (DRS)
9.1
GoToMeeting
Screen sharing
SolarWinds Dameware Remote Support (DRS)
10.0
GoToMeeting
File transfer
SolarWinds Dameware Remote Support (DRS)
10.0
GoToMeeting
Instant message
SolarWinds Dameware Remote Support (DRS)
8.9
GoToMeeting
Secure remote access with Smart Card authentication
SolarWinds Dameware Remote Support (DRS)
9.0
GoToMeeting
Access to sleeping/powered-off computers
SolarWinds Dameware Remote Support (DRS)
9.2
GoToMeeting
Over-the-Internet remote session
SolarWinds Dameware Remote Support (DRS)
9.2
GoToMeeting
Initiate remote control from mobile
SolarWinds Dameware Remote Support (DRS)
9.0
GoToMeeting
Remote management of servers & workstations
SolarWinds Dameware Remote Support (DRS)
10.0
GoToMeeting
Remote Active Directory® management
SolarWinds Dameware Remote Support (DRS)
9.4
GoToMeeting
Centralized management dashboard
SolarWinds Dameware Remote Support (DRS)
8.3
GoToMeeting
Session record
SolarWinds Dameware Remote Support (DRS)
8.6
GoToMeeting
Annotations
SolarWinds Dameware Remote Support (DRS)
7.7
GoToMeeting
Monitoring and Alerts
SolarWinds Dameware Remote Support (DRS)
8.9
GoToMeeting
Multi-platform remote control
SolarWinds Dameware Remote Support (DRS)
9.7
GoToMeeting

Performance & Compatibility of Online Events Software

SolarWinds Dameware Remote Support (DRS)
GoToMeeting
7.8
High quality audio
SolarWinds Dameware Remote Support (DRS)
GoToMeeting
8.4
High quality video
SolarWinds Dameware Remote Support (DRS)
GoToMeeting
8.3
Low bandwidth requirements
SolarWinds Dameware Remote Support (DRS)
GoToMeeting
7.1
Mobile support
SolarWinds Dameware Remote Support (DRS)
GoToMeeting
7.5

Screen Sharing

SolarWinds Dameware Remote Support (DRS)
GoToMeeting
8.3
Desktop sharing
SolarWinds Dameware Remote Support (DRS)
GoToMeeting
8.9
Whiteboards
SolarWinds Dameware Remote Support (DRS)
GoToMeeting
7.7

Online Meetings / Events

SolarWinds Dameware Remote Support (DRS)
GoToMeeting
8.2
Calendar integration
SolarWinds Dameware Remote Support (DRS)
GoToMeeting
8.5
Meeting initiation
SolarWinds Dameware Remote Support (DRS)
GoToMeeting
8.4
Integrates with social media
SolarWinds Dameware Remote Support (DRS)
GoToMeeting
7.6
Record meetings / events
SolarWinds Dameware Remote Support (DRS)
GoToMeeting
8.2
Slideshows
SolarWinds Dameware Remote Support (DRS)
GoToMeeting
8.2

Online Events Collaboration

SolarWinds Dameware Remote Support (DRS)
GoToMeeting
8.2
Live chat
SolarWinds Dameware Remote Support (DRS)
GoToMeeting
8.3
Audience polling
SolarWinds Dameware Remote Support (DRS)
GoToMeeting
8.1
Q&A
SolarWinds Dameware Remote Support (DRS)
GoToMeeting
8.2

Online Events Security

SolarWinds Dameware Remote Support (DRS)
GoToMeeting
8.3
User authentication
SolarWinds Dameware Remote Support (DRS)
GoToMeeting
8.2
Participant roles & permissions
SolarWinds Dameware Remote Support (DRS)
GoToMeeting
8.3
Confidential attendee list
SolarWinds Dameware Remote Support (DRS)
GoToMeeting
8.4

Pros

SolarWinds Dameware Remote Support (DRS)

  • DameWare has been a very reliable solution for remote support for out team.
  • With multiple authentication options, we are able to connect to computers that have been dropped from the domain.
  • The secure file transfer in DameWare provides and quick and easy way to pass files to/from employee computers saving us time during support.
Michael Chambers | TrustRadius Reviewer

GoToMeeting

  • On-Demand meetings. I am able to give clients my custom-URL so that if we are in the middle of a call and it would be helpful for them to view my screen, I just tell them the URL to enter and they are seamlessly connected without having to wait on me to email them a link.
  • Reliability. Unlike some other platforms I've used, I don't experience buffering or other technical issues.
  • Integration. GoToMeeting is integrated with my email platform so it's really easy to add GoToMeeting to every calendar invitation. It's also integrated with my marketing automation platform so that I can create custom landing pages for people to book meetings and seamlessly have their info go into my GoToMeeting account.
Nancy Hamlet | TrustRadius Reviewer

Cons

SolarWinds Dameware Remote Support (DRS)

  • Perhaps popup messages that guide a user to where they need to go when sharing a session with another remote user to allow them full access as well.
  • When the toolbar gets minimized it can be difficult to get it restored.
Brett Davis | TrustRadius Reviewer

GoToMeeting

  • Recording only included shared computer content-not video. Not great for employment searches or guest speakers to classes
  • Website made it hard to find the client to download. They were pushing you to use web interface but we prefer the program to be on our computers (in the dock on Macs)
Dylan Costa, CTS-D, DMC-E | TrustRadius Reviewer

Likelihood to Renew

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 9.5
Based on 11 answers
This application is one of my most used tools when it comes to supporting end users and the network as well. I don't have to run all over the place to get things done when I can access multiple computers on the network at the same time to accomplish multiple tasks in a minimal amount of time.
Brett Davis | TrustRadius Reviewer

GoToMeeting

GoToMeeting 8.1
Based on 34 answers
ITI has not found an alternative software that can compete with the offerings of GTM. Our diverse needs (webinars, client meetings, internal training) cannot be met by any competitors at this time for our current cost. GTM is simple to use and has allowed ITI to really set ourselves apart from our competition.
Zack Parnell | TrustRadius Reviewer

Usability

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 9.9
Based on 9 answers
Because it has enhanced my ability to trouble shoot more issues during the day. Instead of having to go to each machine and spend time at the machine, I can remote in from my desktop and assist the person 90 per cent of the time. I also use it from home to remote in which saves me the time from having to return back to the workplace.
Jeanne Moffat | TrustRadius Reviewer

GoToMeeting

GoToMeeting 8.5
Based on 27 answers
The simplicity of GoToMeetings desktop, mobile, and web-based applications make it a very robust and user-friendly meeting solution. At times, it may be more complex than needed, but it is nice to have so many features that can be used if needed. Once installed, it is very easy to use and navigate.
Rusty Angell | TrustRadius Reviewer

Reliability and Availability

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 9.0
Based on 1 answer
Yes, always available.
Anonymous | TrustRadius Reviewer

GoToMeeting

No score
No answers yet
No answers on this topic

Performance

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 8.5
Based on 2 answers
The application always seems responsive to me
John Knierim | TrustRadius Reviewer

GoToMeeting

No score
No answers yet
No answers on this topic

Support Rating

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 8.9
Based on 16 answers
I use a Samsung mobile device; DameWare Mobile was working and then after an Android update it started crashing. I reported the issue to DameWare and worked with the technicians and developers to gather data for them to correct the issue. They quickly published a beta release for me to test (which corrected the crashes) and then published an update to the Google Play Store.
Michael Chambers | TrustRadius Reviewer

GoToMeeting

GoToMeeting 8.4
Based on 100 answers
When we have issues, they seem to respond quickly and do everything they can to help us. They have even tried to find other ways we could get more use out of their product, or improve the way we are currently using it. Overall, their support has been fairly good for us.
Parker O'Very | TrustRadius Reviewer

In-Person Training

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 9.0
Based on 1 answer
It was excellent
John Knierim | TrustRadius Reviewer

GoToMeeting

No score
No answers yet
No answers on this topic

Online Training

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 9.0
Based on 1 answer
The videos were more than sufficient to learn the product
John Knierim | TrustRadius Reviewer

GoToMeeting

GoToMeeting 7.3
Based on 3 answers
No answer on this topic is available.

Implementation Rating

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 9.0
Based on 14 answers
It helps greatly if you know someone already using DameWare Remote Support. I was fortunate as my tech support guys were using it at their hospital and assisted me through the purchase, download and implementation of remote support. As well as, knowing how many licenses to purchase at the time. You have to make sure that anyone assisting in IT can have access to the program with their own license.
Jeanne Moffat | TrustRadius Reviewer

GoToMeeting

GoToMeeting 10.0
Based on 2 answers
No answer on this topic is available.

Alternatives Considered

SolarWinds Dameware Remote Support (DRS)

We previously utilized LogMeIn. They increased the pricing of their solution which made us reconsider it. I inherited LogMeIn. I am not a big fan of hosted solutions for some vital IT processes. There was convenience in LogMeIn, but there were also risks about the solution that I was never completely comfortable with. I had utilized DameWare at a previous company, so I knew what I was getting with it. It was an easy decision for me to make. DameWare is an exceptional product.
Anonymous | TrustRadius Reviewer

GoToMeeting

There is little to choose from when looking at a lot of the platforms in terms of video quality and ease of use. I have preferred Zoom more recently as it seems to work a lot better. BlueJeans is excellent in terms of sounds and video quality as well. PowWow Now is much worse and Skype for Business is not as good in functionality terms either. Slack is fine for one-to-one calling but not web conferencing and I have not used Chantly. The key thing I have found GoToMeeting strongest with is setting up calls and calendaring.
Marc Duke | TrustRadius Reviewer

Scalability

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 8.0
Based on 2 answers
You get an 8 because of the constant initial freeze on most connections. Takes a reconnect to have it work.
Anonymous | TrustRadius Reviewer

GoToMeeting

No score
No answers yet
No answers on this topic

Return on Investment

SolarWinds Dameware Remote Support (DRS)

  • DameWare has allowed us to maintain our non-traditional approach to IT support. It allows our administrators to work from anywhere and has extended their reach to clients domestic and abroad.
  • Return on investment was realized as soon as we purchased the licenses. We don't have to maintain a large office space or overhead costs due to the flexibility it allows our administrators.
  • First call resolution has increased drastically since implementing DameWare company-wide. The user no longer has to wait to reproduce an error. We can screen share and view it as it happens and mitigate the issues.
Marc Cummings | TrustRadius Reviewer

GoToMeeting

  • Positive impact: higher participation in advisory board meetings - with increased attendance/participation from a very busy audience, this helps us accomplish our goals more so than strictly in-person attendance.
  • Positive impact: increased employee efficiency - employees/team members are able to effectively communicate and continue progress on team projects while remote/working from home, instead of having to reschedule due to conflcits.
Jodi Sassana | TrustRadius Reviewer

Screenshots

Pricing Details

SolarWinds Dameware Remote Support (DRS)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SolarWinds Dameware Remote Support (DRS) Editions & Modules

Edition
Dameware Remote Support$3881
Dameware Mini Remote Control$2762
  1. per technician, unlimited end-users
  2. per technician, unlimited end users
Additional Pricing Details
DameWare Remote Support and Mini Remote Control are licensed based on the number of technician users that use the software for remote administration. There are no limits or restrictions for the number of end-users supported or the number of remote endpoints/computers supported. As you buy higher counts of licenses, the per-seat pricing goes down giving you a reduced total price.

GoToMeeting

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

GoToMeeting Editions & Modules

Edition
Professional$12/month1
Business$16/month2
EnterpriseCustom Pricing3
  1. 150 Participants
  2. 250 Participants
  3. 3,000 Participants
Additional Pricing Details

Rating Summary

Likelihood to Recommend

SolarWinds Dameware Remote Support (DRS)
9.7
GoToMeeting
8.1

Likelihood to Renew

SolarWinds Dameware Remote Support (DRS)
9.5
GoToMeeting
8.1

Usability

SolarWinds Dameware Remote Support (DRS)
9.9
GoToMeeting
8.5

Reliability and Availability

SolarWinds Dameware Remote Support (DRS)
9.0
GoToMeeting

Performance

SolarWinds Dameware Remote Support (DRS)
8.5
GoToMeeting

Support Rating

SolarWinds Dameware Remote Support (DRS)
8.9
GoToMeeting
8.4

In-Person Training

SolarWinds Dameware Remote Support (DRS)
9.0
GoToMeeting

Online Training

SolarWinds Dameware Remote Support (DRS)
9.0
GoToMeeting
7.3

Implementation Rating

SolarWinds Dameware Remote Support (DRS)
9.0
GoToMeeting
10.0

Scalability

SolarWinds Dameware Remote Support (DRS)
8.0
GoToMeeting

Add comparison