<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
122 Ratings
41 Ratings

SolarWinds Dameware Remote Support (DRS)

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
122 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.8 out of 100
41 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.9 out of 100

Feature Set Ratings

  • SolarWinds Dameware Remote Support (DRS) ranks higher in 1 feature set: Remote Administration

Remote Administration

8.2

SolarWinds Dameware Remote Support (DRS)

82%
7.8

ISL Light

78%
SolarWinds Dameware Remote Support (DRS) ranks higher in 10/14 features

Screen sharing

10.0
100%
53 Ratings
8.6
86%
26 Ratings

File transfer

10.0
100%
50 Ratings
8.2
82%
26 Ratings

Instant message

6.8
68%
46 Ratings
6.9
69%
22 Ratings

Secure remote access with Smart Card authentication

6.0
60%
15 Ratings
7.0
70%
8 Ratings

Access to sleeping/powered-off computers

9.0
90%
35 Ratings
7.6
76%
20 Ratings

Over-the-Internet remote session

7.3
73%
47 Ratings
9.0
90%
26 Ratings

Initiate remote control from mobile

9.0
90%
25 Ratings
8.0
80%
19 Ratings

Remote management of servers & workstations

9.4
94%
57 Ratings
8.6
86%
21 Ratings

Remote Active Directory® management

6.8
68%
39 Ratings
6.8
68%
9 Ratings

Centralized management dashboard

8.1
81%
38 Ratings
7.7
77%
13 Ratings

Session record

8.5
85%
5 Ratings
8.2
82%
19 Ratings

Annotations

7.9
79%
4 Ratings
7.9
79%
17 Ratings

Monitoring and Alerts

8.7
87%
5 Ratings
6.8
68%
13 Ratings

Multi-platform remote control

7.2
72%
31 Ratings
8.6
86%
23 Ratings

Attribute Ratings

  • SolarWinds Dameware Remote Support (DRS) is rated higher in 1 area: Likelihood to Recommend
  • ISL Light is rated higher in 3 areas: Likelihood to Renew, Usability, Support Rating

Likelihood to Recommend

9.2

SolarWinds Dameware Remote Support (DRS)

92%
65 Ratings
8.9

ISL Light

89%
28 Ratings

Likelihood to Renew

9.0

SolarWinds Dameware Remote Support (DRS)

90%
13 Ratings
9.1

ISL Light

91%
1 Rating

Usability

9.0

SolarWinds Dameware Remote Support (DRS)

90%
10 Ratings
9.1

ISL Light

91%
1 Rating

Availability

9.0

SolarWinds Dameware Remote Support (DRS)

90%
2 Ratings

ISL Light

N/A
0 Ratings

Performance

8.5

SolarWinds Dameware Remote Support (DRS)

85%
4 Ratings

ISL Light

N/A
0 Ratings

Support Rating

5.0

SolarWinds Dameware Remote Support (DRS)

50%
17 Ratings
9.1

ISL Light

91%
1 Rating

In-Person Training

9.0

SolarWinds Dameware Remote Support (DRS)

90%
1 Rating

ISL Light

N/A
0 Ratings

Online Training

9.0

SolarWinds Dameware Remote Support (DRS)

90%
1 Rating

ISL Light

N/A
0 Ratings

Implementation Rating

5.0

SolarWinds Dameware Remote Support (DRS)

50%
22 Ratings

ISL Light

N/A
0 Ratings

Configurability

9.5

SolarWinds Dameware Remote Support (DRS)

95%
2 Ratings

ISL Light

N/A
0 Ratings

Ease of integration

9.5

SolarWinds Dameware Remote Support (DRS)

95%
2 Ratings

ISL Light

N/A
0 Ratings

Product Scalability

8.0

SolarWinds Dameware Remote Support (DRS)

80%
2 Ratings

ISL Light

N/A
0 Ratings

Vendor post-sale

9.5

SolarWinds Dameware Remote Support (DRS)

95%
2 Ratings

ISL Light

N/A
0 Ratings

Vendor pre-sale

9.5

SolarWinds Dameware Remote Support (DRS)

95%
2 Ratings

ISL Light

N/A
0 Ratings

Likelihood to Recommend

SolarWinds

I feel like this is a very robust solution that I would recommend to anyone who relies heavily on remote support. Most of the colleagues I work with already use SolarWinds products to one extent or the other. I feel the price for the solution is very fair and a good value for the product.
Read full review

ISL Online

I really can't give another score than 10. Normally in this case I would select 9 because there is always room for improvement, also for ISL [Light]. But the availability, the service and the very useful options and possibilities you can choose are a blast to work with! Until today I have never ever been once disappointed or let down and was always there when I needed it the most.
Read full review

Pros

SolarWinds

  • Troubleshooting computers remotely without the need for the user to even be around.
  • Install software that needs to be installed manually without having to travel.
  • Viewing what the user is doing specifically that triggers the issue, making replicating issues way simpler.
Read full review

ISL Online

  • Allow remote control of Windows, Mac, Android and iOS
  • Automatically record support / remote sessions
  • Allow UAC easy control remotely
  • Auto-recognize the OS of the client, to download the correct remote file for them to execute
  • Very fast connection speed (initial connect, and on-going session speed)
  • Allowing us to use our own website AND the islonline.net in case there are issues
Read full review

Cons

SolarWinds

  • It would be nice if the installed agent would be able to check in with the server so that I can connect to laptops, etc that have the agent pre-installed for when they are off network.
  • DameWare could do better with the mobile app. I cannot connect in from the outside with the mobile app to provide quick support if needed. This kind of defeats the purpose of a mobile app. If I am on the network, I probably have access to my workstation.
Read full review

ISL Online

  • I would like the chat not to get in the way during the sessions, although it is something not so important if it could be seen better.
  • Something in the design does not look so modern, I would like its interface to look more attractive.
Read full review

Pricing Details

SolarWinds Dameware Remote Support (DRS)

Starting Price

$276 per technician, unlimited end users

Editions & Modules

SolarWinds Dameware Remote Support (DRS) editions and modules pricing
EditionModules
Dameware Remote Support$3881
Dameware Mini Remote Control$2762

Footnotes

  1. per technician, unlimited end-users
  2. per technician, unlimited end users

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

DameWare Remote Support and Mini Remote Control are licensed based on the number of technician users that use the software for remote administration. There are no limits or restrictions for the number of end-users supported or the number of remote endpoints/computers supported. As you buy higher counts of licenses, the per-seat pricing goes down giving you a reduced total price.

Pricing Info

ISL Light

Starting Price

$0

Editions & Modules

ISL Light editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional 19.95 $

    Additional Details

    Likelihood to Renew

    SolarWinds

    This application is one of my most used tools when it comes to supporting end users and the network as well. I don't have to run all over the place to get things done when I can access multiple computers on the network at the same time to accomplish multiple tasks in a minimal amount of time.
    Read full review

    ISL Online

    This will be the 3rd year of renewal.
    Read full review

    Usability

    SolarWinds

    Because it has enhanced my ability to trouble shoot more issues during the day. Instead of having to go to each machine and spend time at the machine, I can remote in from my desktop and assist the person 90 per cent of the time. I also use it from home to remote in which saves me the time from having to return back to the workplace.
    Read full review

    ISL Online

    Web portal as well as the mobile apps are simple to use interfaces. Nothing daunting about them at all.
    Read full review

    Reliability and Availability

    SolarWinds

    Yes, always available.
    Read full review

    ISL Online

    No answers on this topic

    Performance

    SolarWinds

    The application always seems responsive to me
    Read full review

    ISL Online

    No answers on this topic

    Support Rating

    SolarWinds

    I use a Samsung mobile device; DameWare Mobile was working and then after an Android update it started crashing. I reported the issue to DameWare and worked with the technicians and developers to gather data for them to correct the issue. They quickly published a beta release for me to test (which corrected the crashes) and then published an update to the Google Play Store.
    Read full review

    ISL Online

    Only ever needed them when renewing the licence.
    Read full review

    In-Person Training

    SolarWinds

    It was excellent
    Read full review

    ISL Online

    No answers on this topic

    Online Training

    SolarWinds

    The videos were more than sufficient to learn the product
    Read full review

    ISL Online

    No answers on this topic

    Implementation Rating

    SolarWinds

    It helps greatly if you know someone already using DameWare Remote Support. I was fortunate as my tech support guys were using it at their hospital and assisted me through the purchase, download and implementation of remote support. As well as, knowing how many licenses to purchase at the time. You have to make sure that anyone assisting in IT can have access to the program with their own license.
    Read full review

    ISL Online

    No answers on this topic

    Alternatives Considered

    SolarWinds

    We previously utilized LogMeIn. They increased the pricing of their solution which made us reconsider it. I inherited LogMeIn. I am not a big fan of hosted solutions for some vital IT processes. There was convenience in LogMeIn, but there were also risks about the solution that I was never completely comfortable with. I had utilized DameWare at a previous company, so I knew what I was getting with it. It was an easy decision for me to make. DameWare is an exceptional product.
    Read full review

    ISL Online

    When I performed a little market research I found out that ISL Light has great competitive pricing. Especially a major benefit for me personally, is that there is the possibility to purchase the license on per-credit use (besides per subscription). Also, on the technical side, the software is quite 'lightweight' compared to other offerings.
    Read full review

    Scalability

    SolarWinds

    You get an 8 because of the constant initial freeze on most connections. Takes a reconnect to have it work.
    Read full review

    ISL Online

    No answers on this topic

    Return on Investment

    SolarWinds

    • DameWare has allowed us to maintain our non-traditional approach to IT support. It allows our administrators to work from anywhere and has extended their reach to clients domestic and abroad.
    • Return on investment was realized as soon as we purchased the licenses. We don't have to maintain a large office space or overhead costs due to the flexibility it allows our administrators.
    • First call resolution has increased drastically since implementing DameWare company-wide. The user no longer has to wait to reproduce an error. We can screen share and view it as it happens and mitigate the issues.
    Read full review

    ISL Online

    • It has saved us in-person trips to handle situations where seeing the user's screen can get the job done
    • It has allowed management of remote Windows systems that would normally require an on-site user
    • Paying once for the local installation saved licensing fees to competing products.
    Read full review

    Screenshots

    Add comparison