97 Ratings
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Score 8.7 out of 100
1 Ratings
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Score 9.1 out of 100

Likelihood to Recommend

SolarWinds Dameware Remote Support (DRS)

One key item to consider is the user base. Are they typically all on the network where you can access them directly or is the majority of the workforce you are supporting with the tool remote? If they are always remote, I would probably seek another solution. There are solutions that have the client check in component allowing you to connect as needed without the user having to use a provided link. This may be for support or for updates, etc., that the admin needs to do.
Anonymous | TrustRadius Reviewer

ISL Light

It's an indispensable tool when you need to react fast and solve an issue quickly. You need to see a remote desktop in order to have the whole picture of what is going on. The fact that during the remote support session the remote side can at any time take over the control of mouse or keyboard can bother some people, but this is an important security feature to prevent misuse of the software if spotted.
Barbara Viskovic | TrustRadius Reviewer

Feature Rating Comparison

Remote Administration

SolarWinds Dameware Remote Support (DRS)
9.1
ISL Light
8.8
Screen sharing
SolarWinds Dameware Remote Support (DRS)
10.0
ISL Light
9.1
File transfer
SolarWinds Dameware Remote Support (DRS)
10.0
ISL Light
9.1
Instant message
SolarWinds Dameware Remote Support (DRS)
8.9
ISL Light
9.1
Secure remote access with Smart Card authentication
SolarWinds Dameware Remote Support (DRS)
9.0
ISL Light
9.1
Access to sleeping/powered-off computers
SolarWinds Dameware Remote Support (DRS)
9.2
ISL Light
7.3
Over-the-Internet remote session
SolarWinds Dameware Remote Support (DRS)
9.2
ISL Light
9.1
Initiate remote control from mobile
SolarWinds Dameware Remote Support (DRS)
9.0
ISL Light
9.1
Remote management of servers & workstations
SolarWinds Dameware Remote Support (DRS)
10.0
ISL Light
9.1
Remote Active Directory® management
SolarWinds Dameware Remote Support (DRS)
9.5
ISL Light
8.2
Centralized management dashboard
SolarWinds Dameware Remote Support (DRS)
8.3
ISL Light
9.1
Session record
SolarWinds Dameware Remote Support (DRS)
8.6
ISL Light
9.1
Annotations
SolarWinds Dameware Remote Support (DRS)
7.7
ISL Light
9.1
Monitoring and Alerts
SolarWinds Dameware Remote Support (DRS)
8.9
ISL Light
8.2
Multi-platform remote control
SolarWinds Dameware Remote Support (DRS)
9.7
ISL Light
9.1

Pros

SolarWinds Dameware Remote Support (DRS)

  • DameWare has been a very reliable solution for remote support for out team.
  • With multiple authentication options, we are able to connect to computers that have been dropped from the domain.
  • The secure file transfer in DameWare provides and quick and easy way to pass files to/from employee computers saving us time during support.
Michael Chambers | TrustRadius Reviewer

ISL Light

  • a clean user interface, very user-friendly
  • customization options
  • great support
Barbara Viskovic | TrustRadius Reviewer

Cons

SolarWinds Dameware Remote Support (DRS)

  • Perhaps popup messages that guide a user to where they need to go when sharing a session with another remote user to allow them full access as well.
  • When the toolbar gets minimized it can be difficult to get it restored.
Brett Davis | TrustRadius Reviewer

ISL Light

  • User administration is a bit limited.
Barbara Viskovic | TrustRadius Reviewer

Likelihood to Renew

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 9.5
Based on 11 answers
This application is one of my most used tools when it comes to supporting end users and the network as well. I don't have to run all over the place to get things done when I can access multiple computers on the network at the same time to accomplish multiple tasks in a minimal amount of time.
Brett Davis | TrustRadius Reviewer

ISL Light

No score
No answers yet
No answers on this topic

Usability

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 9.9
Based on 9 answers
Because it has enhanced my ability to trouble shoot more issues during the day. Instead of having to go to each machine and spend time at the machine, I can remote in from my desktop and assist the person 90 per cent of the time. I also use it from home to remote in which saves me the time from having to return back to the workplace.
Jeanne Moffat | TrustRadius Reviewer

ISL Light

No score
No answers yet
No answers on this topic

Reliability and Availability

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 9.0
Based on 1 answer
Yes, always available.
Anonymous | TrustRadius Reviewer

ISL Light

No score
No answers yet
No answers on this topic

Performance

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 8.5
Based on 2 answers
The application always seems responsive to me
John Knierim | TrustRadius Reviewer

ISL Light

No score
No answers yet
No answers on this topic

Support Rating

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 8.9
Based on 16 answers
I use a Samsung mobile device; DameWare Mobile was working and then after an Android update it started crashing. I reported the issue to DameWare and worked with the technicians and developers to gather data for them to correct the issue. They quickly published a beta release for me to test (which corrected the crashes) and then published an update to the Google Play Store.
Michael Chambers | TrustRadius Reviewer

ISL Light

No score
No answers yet
No answers on this topic

In-Person Training

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 9.0
Based on 1 answer
It was excellent
John Knierim | TrustRadius Reviewer

ISL Light

No score
No answers yet
No answers on this topic

Online Training

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 9.0
Based on 1 answer
The videos were more than sufficient to learn the product
John Knierim | TrustRadius Reviewer

ISL Light

No score
No answers yet
No answers on this topic

Implementation Rating

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 9.0
Based on 14 answers
It helps greatly if you know someone already using DameWare Remote Support. I was fortunate as my tech support guys were using it at their hospital and assisted me through the purchase, download and implementation of remote support. As well as, knowing how many licenses to purchase at the time. You have to make sure that anyone assisting in IT can have access to the program with their own license.
Jeanne Moffat | TrustRadius Reviewer

ISL Light

No score
No answers yet
No answers on this topic

Alternatives Considered

SolarWinds Dameware Remote Support (DRS)

We previously utilized LogMeIn. They increased the pricing of their solution which made us reconsider it. I inherited LogMeIn. I am not a big fan of hosted solutions for some vital IT processes. There was convenience in LogMeIn, but there were also risks about the solution that I was never completely comfortable with. I had utilized DameWare at a previous company, so I knew what I was getting with it. It was an easy decision for me to make. DameWare is an exceptional product.
Anonymous | TrustRadius Reviewer

ISL Light

ISL Light is easier to use and performs better.
Barbara Viskovic | TrustRadius Reviewer

Scalability

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 8.0
Based on 2 answers
You get an 8 because of the constant initial freeze on most connections. Takes a reconnect to have it work.
Anonymous | TrustRadius Reviewer

ISL Light

No score
No answers yet
No answers on this topic

Return on Investment

SolarWinds Dameware Remote Support (DRS)

  • DameWare has allowed us to maintain our non-traditional approach to IT support. It allows our administrators to work from anywhere and has extended their reach to clients domestic and abroad.
  • Return on investment was realized as soon as we purchased the licenses. We don't have to maintain a large office space or overhead costs due to the flexibility it allows our administrators.
  • First call resolution has increased drastically since implementing DameWare company-wide. The user no longer has to wait to reproduce an error. We can screen share and view it as it happens and mitigate the issues.
Marc Cummings | TrustRadius Reviewer

ISL Light

  • We can handle more support cases in less time, so the rise in performance leads to a rise in ROI.
Barbara Viskovic | TrustRadius Reviewer

Screenshots

Pricing Details

SolarWinds Dameware Remote Support (DRS)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SolarWinds Dameware Remote Support (DRS) Editions & Modules

Edition
Dameware Remote Support$3881
Dameware Mini Remote Control$2762
  1. per technician, unlimited end-users
  2. per technician, unlimited end users
Additional Pricing Details
DameWare Remote Support and Mini Remote Control are licensed based on the number of technician users that use the software for remote administration. There are no limits or restrictions for the number of end-users supported or the number of remote endpoints/computers supported. As you buy higher counts of licenses, the per-seat pricing goes down giving you a reduced total price.

ISL Light

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
19.95 $*

* per month

ISL Light Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

SolarWinds Dameware Remote Support (DRS)
9.7
ISL Light
9.1

Likelihood to Renew

SolarWinds Dameware Remote Support (DRS)
9.5
ISL Light

Usability

SolarWinds Dameware Remote Support (DRS)
9.9
ISL Light

Reliability and Availability

SolarWinds Dameware Remote Support (DRS)
9.0
ISL Light

Performance

SolarWinds Dameware Remote Support (DRS)
8.5
ISL Light

Support Rating

SolarWinds Dameware Remote Support (DRS)
8.9
ISL Light

In-Person Training

SolarWinds Dameware Remote Support (DRS)
9.0
ISL Light

Online Training

SolarWinds Dameware Remote Support (DRS)
9.0
ISL Light

Implementation Rating

SolarWinds Dameware Remote Support (DRS)
9.0
ISL Light

Scalability

SolarWinds Dameware Remote Support (DRS)
8.0
ISL Light

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