Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Datadog
Score 8.2 out of 10
N/A
Datadog is a monitoring service for IT, Dev and Ops teams who write and run applications at scale, and want to turn the massive amounts of data produced by their apps, tools and services into actionable insight.
$0
Up to 5 hosts
New Relic
Score 8.6 out of 10
N/A
New Relic is a SaaS-based web and mobile application performance management provider for the cloud and the datacenter. They provide code-level diagnostics for dedicated infrastructures, the cloud, or hybrid environments and real time monitoring.
$0
No credit card required; 100 GB free ingest per month, 1 free full user + unlimited basic users, 8 days retention, 100 Synthetics Checks
Pricing
DatadogNew Relic
Editions & Modules
Free
$0
Up to 5 hosts
Log Management
$1.27
Per Million Log Events
Standard
$15/host
Up to 500 hosts
Infrastructure
$15.00
Per Host Per Month
APM
$31.00
Per Host Per Month
Enterprise
Custom
500+ hosts
Free (Forever)
$0
No credit card required; 100 GB free ingest per month, 1 free full user + unlimited basic users, 8 days retention, 100 Synthetics Checks
Telemetry Data Platform
$0.25
per month per extra GB data ingest (after first free 100GB per month)
Incident Intelligence
$0.50
per month per event (after first 1000 free events per month)
Standard
$99
per month per full user (after first free full user - unlimited free basic users)
Pro
Contact sales team
Enterprise
Contact sales team
Offerings
Pricing Offerings
DatadogNew Relic
Free Trial
YesNo
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeOptionalNo setup fee
Additional Details
More Pricing Information
Community Pulse
DatadogNew Relic
Considered Both Products
Datadog
Chose Datadog
Datadog has been harder to setup out-of-the-box compared to its alternatives, although it's graphs and dashboards have been more useful. Other tools handle individual tasks better. For example, Splunk has been the best logging tool I've used, and New Relic is great for CPU and …
Chose Datadog
New Relic was a good tool but had really pushy salespeople. They also released a product called infrastructure recently, and it was worse than their previous product (servers). The previous product was also free! Needless to say, we will not be going back to New Relic any time …
Chose Datadog
It's a one-stop solution for all our needs whereas in other open-source tools, we have an operational overhead to keep and manage the uptime of these tools as well and also manage their versioning, upgrade, and patching cycle. Also if there are any bugs then we have to raise an …
Chose Datadog
One of the most important reason is single agent configuration for all kinds of monitoring. It also proved an auto upgrade feature of agents that reduces the overhead. It also provides range of options when it comes to data visualization and dashboards. It also provide tagging …
Chose Datadog
It has been easier to work with Datadog for all our business needs and get things on their roadmap if we found it lacking. Currently we use a mix of various tools as they were existing prior to Datadog came. We are evaluating new offering like Datadog's latest log management to …
Chose Datadog
We are still trying other products, but people still like Datadog. After setting up a dashboard, it's great for monitoring instances on Datadog. Also, the DevOps team had a good time setting up Datadog. It means Datadog was way easier to set up compared to those others.
New Relic
Chose New Relic
Although not in the list, Google Stackdriver is also in the competitive landscape for New Relic.

We assessed all 3 of the alternatives above. We found AppDynamics to be the superior product, but with a price tag aligned with that superiority. Datadog was the best …
Chose New Relic
We use both Datadog and New Relic in our apps. We find that New Relic provides better dashboards and drill-down into issues, while Datadog is a useful place to aggregate metrics and trigger alarms for on-call developers.
Chose New Relic
  • New Relic's APM is better than Datadog. Has better traces, and dashboards.
  • The Apdex based alerts are accurate and work predictably even at a large scale.
  • New Relic can become expensive as the volume of data ingested grows.
Chose New Relic
I prefer New Relic over Datadog. I like their dashboard and I'm used to how it works in general. The price for Datadog is lower though, which makes the company consider it from time to time.
Chose New Relic
New Relic in my opinion is a lot better than a tool like Datadog and Splunk. Cost in my opinion is the biggest concern.
Chose New Relic
They all have pros and cons. We actually do use both Sentry Datadog and NewRelic depending on the service / need.
Chose New Relic
There's nothing like New Relic. pingdom has an APM module but it lacks the detail of New Relic. Datadog's strength is measuring the hosting infrastructure rather than the app itself. Sometime you need APM to see what your app is doing.
Chose New Relic
10 years ago we used AppDynamics onpremise but the cost was too high and we migrated to New Relic, more economical and modern

Chose New Relic
New Relic is the most full-featured offering that we've found, and is incredibly easy to start using with a PHP app. The New Relic agent is installed as a PHP extension so it is able to monitor and track the performance of any PHP app being run by the web server. Other tools …
Chose New Relic
At the time, we selected New Relic for the broad coverage it could provide over our landscape.
Chose New Relic
Similar features, the New Relic data ingestion costs are better and UI better as well
Chose New Relic
New Relic has been DevOps and Developer friendly to onboard and use. Also pricing-wise, it is one of the best in terms of ROI. There are few features better in other APM solutions but New Relic is working on new features faster recently.
Chose New Relic
50/50
Chose New Relic
New Relic has a native integration with the IaaS service that the company utilizes which made it very easy to set up, integrate, and it also has consolidated billing with that IaaS service which is a big plus for the organization. After evaluating, I also thought it had the …
Chose New Relic
We selected New Relic since it was very dynamic and versatile to use. It works well in all aspects of monitoring, and observability and would allow having a focus on collaboration with different repeatable processes. Also, New Relic has a good focus on working well with CLI, …
Chose New Relic
The flexibility of developing custom dashboards, NRQL features over smarted other competitors for us.
Chose New Relic
The differentiating feature, in my opinion, is the support given by New Relic, in our org, there is a slack channel dedicated for New Relic which allows us to have a quicker response and more convenience.
Chose New Relic
We like the support provided by New Relic , they were able to solve the queries with limited interactions and they help us a lot to integrate our application with New Relic.
Chose New Relic
We've found the feature set and usability of New Relic to be superior to similar competing products.
Chose New Relic
New Relic One's new billing model is attractive and allows us to focus on using the correct tools, not counting how many places we would like to use a tool.
Chose New Relic
I find each of them has particular strengths and perhaps they deserve their own space in their particular speciality sector. I find New Relic to be exceptionally good and powerful to aggregate all sorts of meaningful data into Dashboards or Monitoring. So basically the same …
Chose New Relic
New Relic has a lot of benefits comparing to other solutions.

The main one is usability, compared to other solutions on the market, the interface and usability beats everything else and without good user experience, the user tends to ignore the solution.
Chose New Relic
I've found that New Relic seems to be more focused on the application level vs the infrastructure level. For us, where we have product software engineers in NR using it, this approach works better.
Chose New Relic
We find it important to frequently (yearly) re-evaluate the efficacy of the toolset we provide to our organization to ensure we're meeting engineering needs and staying informed about the latest trends. Each year, New Relic keeps coming out on top. When new technology comes on …
Top Pros
Top Cons
TrustRadius Insights
DatadogNew Relic
Highlights

TrustRadius
Research Team Insight
Published

Datadog and New Relic both provide businesses with application monitoring tools to gauge performance and troubleshoot performance issues. Datadog is an IT infrastructure monitoring tool that gives IT and DevOps teams insight into their hardware and software stacks. New Relic is an application performance monitoring tool that offers detailed performance analytics for desktop, web, and mobile applications. Since Datadog is aimed at monitoring infrastructure at scale, it’s used primarily by mid-sized companies and large enterprises. New Relic, on the other hand, is used by businesses of all sizes, likely because its pricing tiers and functionality are relevant to a wide variety of team sizes and applications.

Features

While Datadog and New Relic both provide businesses with key information about their applications or infrastructure, they have a few unique features that set them apart from each other.

Datadog has a streamlined user interface that provides a centralized location for performance monitoring, alert management, and data analysis. Additionally, Datadog supports many community-built APIs and extensions, which are freely accessible to users of the platform. These extensions can help newcomers integrate Datadog into their existing IT infrastructure. Recent additions to the Datadog platform include a mobile app, a new UI for incident management, and out-of-the-box dashboards for investigating and analyzing infrastructure security.

New Relic is generally simple to install and implement, requiring no command-line scripting for Windows and Mac users. New Relic also includes strong data security features that ensure applications are as protected as possible from data breaches, which is particularly important for businesses monitoring applications with sensitive data. New Relic provides a wide variety of community resources for learning the application, helping users train themselves and troubleshoot issues without needing to contact support. Recently, New Relic overhauled their error dashboard, collecting stack traces and error metrics into a single overview for analysis and resolution. They’ve also added one-click permalinks for dashboards and curated views to help teams quickly share insights and analyses. 

Limitations

Though Datadog and New Relic both monitor applications well, they do have a few limitations that are important to consider.

Datadog has a well-designed UI, but can be challenging for new users due to the sheer magnitude of options and data offered by the platform. Datadog can also be difficult to install, requiring command-line scripting on Windows and Mac environments, which can be a problem for businesses without technical staff. Although Datadog offers security measures, it scores worse than New Relic with most security analysts. Businesses looking for high-security monitoring may prefer New Relic.

New Relic offers simple installation and community learning resources, but its users may struggle with its interface. Additionally, while New Relic does offer many APIs, it does not support community development in the same way Datadog does. Some users may find that New Relic is missing an API they require, and will have to either develop the extension on their own or explore other options.

Pricing

Datadog offers several per-month pricing models designed to adapt to different data requirements and infrastructure scales. Their price models include per-host pricing, pricing per million events, and pricing per GB of analyzed log files. For more details on available plans and pricing, refer to the Datadog pricing page

Similarly, New Relic offers multiple service packages with varying pricing structures. Their core offering, the Full-Stack Observability package, includes infrastructure monitoring, APM, and other services. This package is free for the first user at the Standard tier and $99 per additional user per month. For information on pricing for the Pro and Enterprise tier, as well as pricing information for their telemetry data and machine-learning services, refer to the New Relic pricing page.

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IBM Instana
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Score 9.0 out of 10
IBM Instana
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User Ratings
DatadogNew Relic
Likelihood to Recommend
9.2
(22 ratings)
8.6
(125 ratings)
Likelihood to Renew
-
(0 ratings)
8.8
(16 ratings)
Usability
10.0
(1 ratings)
7.5
(8 ratings)
Availability
-
(0 ratings)
9.1
(2 ratings)
Performance
-
(0 ratings)
9.1
(2 ratings)
Support Rating
8.9
(6 ratings)
9.0
(7 ratings)
Implementation Rating
-
(0 ratings)
8.5
(8 ratings)
Configurability
-
(0 ratings)
7.3
(3 ratings)
Ease of integration
-
(0 ratings)
9.0
(1 ratings)
Product Scalability
-
(0 ratings)
9.1
(2 ratings)
Vendor post-sale
-
(0 ratings)
8.2
(2 ratings)
Vendor pre-sale
-
(0 ratings)
8.2
(2 ratings)
User Testimonials
DatadogNew Relic
Likelihood to Recommend
Datadog
DataDog Is well suited to all of the Infrastructure Monitoring Solutions, DB monitoring, and other Network monitoring also. It's not well suited because it cannot give perfect Infrastructure recommendations for our use case but also For example: If we are using AWS DB to monitor performance insights then Datadog is less effective there because AWS gives very niche recommendations.
Read full review
New Relic
New - relic is well suited if you want to analyse the performance of your services and you want to improve it. Integration with multiple services with same account gives a clear picture of flow of your APIs if you have micro-service architecture. New-relic is less appropriate when you want to do logging of your system. As it does not emits every single calls
Read full review
Pros
Datadog
  • APIs, the ability to interact with the data we pull into data dog is key. We port the information over to Servicenow, so the ability to pull everything into DataDog, then Servicenow, is a key component of our success here at Wayfair.
  • Simple Interface - clean, useful, effective. Allows users to use DataDog for one reason, get work done.
  • Lightweight agent on hosts
Read full review
New Relic
  • gives us an monitoring of all our underlying servers and also we can configure some alerts upon them like CPU and memory alerts.
  • Kubernetes cluster monitoring with new relic for EKS gives us and minute details of our cluster utilisation like node usage, pods memory request and limits
  • Network traceability for each and every request with response time analysis is great we can trace which component is responsible for generating response delay
  • log managements of the logs the infrastructure is generating we can view logs through there only
Read full review
Cons
Datadog
  • We had a couple "integrations" that had some issues during setup, but Support addressed them very quickly
  • Unnecessary alerts about DataDog components...by the time I see them, they're almost always also fixed
  • I wish there was a DataDog mobile app that would have dedicated alerts (configurable per alert to override Do Not Disturb setting) instead of relying on emails notifications that could be overlooked in the midst of many incoming emails around the same time.
Read full review
New Relic
  • I would like to see sort of simulator inside the user interface, that way we can send requests directly from it to test some configuration instead of setting up a test environment in our end.
  • It would be nice if the data ingestion can be filtered by APM's. That way we can know which application is ingested most data.
  • It would be nice if we could ingest logs (apache, system logs, and other logs) and correlate them with the APM.
Read full review
Likelihood to Renew
Datadog
No answers on this topic
New Relic
The only issue that we have had with New Relic is that the price might be a little expensive for smaller companies. The amount of data you store in New Relic impacts the cost, and can get away from you if you don't work closely with the vendor. Overall though the application is top notch.
Read full review
Usability
Datadog
The user interface is quite intuitive with the exception of the network map. As a deployer of software, it is trivial to setup.
Read full review
New Relic
As an engineer, New Relic has been very quick and easy for me to pick up/install/use. It has been less easy for some of the less technical-minded folks in our organization and their UI still is inconsistent multiple years after refactoring their platform to be New Relic One.
Read full review
Reliability and Availability
Datadog
No answers on this topic
New Relic
Never observed an outage
Read full review
Performance
Datadog
No answers on this topic
New Relic
there are times where browser cache will cause issues that require you to clear your browser before continuing.
Read full review
Support Rating
Datadog
The support team usually gets it right. We did have a rather complicate issue setting up monitoring on a domain controller. However, they are usually responsive and helpful over chat. The downside would be I don’t think they have any phone support. If that is important to you this might not be a good fit.
Read full review
New Relic
There are times I feel that the initial support is lacking. And in some cases the automated responses of not hearing anything are annoying if the reason why there has been no movement is because we are still waiting to hear back from NR support. So, i think they should loose the automation as it can seem disingenuous
Read full review
Implementation Rating
Datadog
No answers on this topic
New Relic
It's better to start by implementing New Relic in one project and test everything. Try to follow best recommended practices and read all the official documentation. Everything seems well tested. Then, start by installing agents to the rest of your projects and keep a close look to all logs and metrics New Relic gives you.
Read full review
Alternatives Considered
Datadog
We are still trying other products, but people still like Datadog. After setting up a dashboard, it's great for monitoring instances on Datadog. Also, the DevOps team had a good time setting up Datadog. It means Datadog was way easier to set up compared to those others.
Read full review
New Relic
New Relic is the most full-featured offering that we've found, and is incredibly easy to start using with a PHP app. The New Relic agent is installed as a PHP extension so it is able to monitor and track the performance of any PHP app being run by the web server. Other tools required the installation and setup of a PHP dependency at the application level.
Read full review
Scalability
Datadog
No answers on this topic
New Relic
Agent deployment is easily integrated into our workflow. Adding the agent to new servers is quick and painless
Read full review
Return on Investment
Datadog
  • Visibility into website issues and performance problems has improved our company communication.
  • Handling and detecting site issues faster has improved customer satisfaction and retention.
  • Configuration of the Datadog site can take a bit of time and we lost a bit of developer time during that process.
Read full review
New Relic
  • Less time debugging issues or letting issues go unknown
  • We know of issues before our customers
  • One common tool for logs, apm, infrastructure, and most alerting. Makes for easier developer experience.
  • Cost is expensive and is one of highest engineering spends
Read full review
ScreenShots

Datadog Screenshots

Screenshot of Out-of-the-box and easily customizable monitoring dashboards.Screenshot of Datadog is built to give visibility across teams. You can discuss issues in-context with production data, annotate changes and notify your team, see who responded to that alert before, and remember what was done to fix it.Screenshot of Datadog seamlessly unifies traces, metrics, and logs—the three pillars of observability.Screenshot of Collect monitoring data from across your entire stack with Datadog's 400+ built-in integrations.Screenshot of Datadog's Service Map decomposes your application into all its component services and draws the observed dependencies between these services in real timeScreenshot of Centralize log data from any source.