DCDial vs. Playvox
DCDial vs. Playvox
Product | Rating | Most Used By | Product Summary | Starting Price |
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DCDial | Small Businesses (1-50 employees) | DCDial is a cloud call center provider located in Atlanta, GA USA. As a full-featured call center platform, DCDial renders a spectrum of services. DCDial offers solutions for a number of industries including but not limited to e-commerce, financial, healthcare, real estate, travel, insurance industries. DCDial allows integration facilities into existing CRMs as well as its own Cloud API to run with existing system. The vendor states that DCDial offers affordable and flexible pricing plans… | N/A | |
Playvox | N/A | Playvox, headquartered in Sunnyvale, California, offers their call center agent monitoring, coaching and QA platform, designed to motivate and improve the performance of call center agents and reps. | N/A |
DCDial | Playvox | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
DCDial | Playvox | |
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Top Pros | ||
Top Cons |
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DCDial | Playvox | |
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Small Businesses | 8x8 Contact Center Score 7.6 out of 10 | 8x8 Contact Center Score 7.6 out of 10 |
Medium-sized Companies | Eleveo Score 9.2 out of 10 | Eleveo Score 9.2 out of 10 |
Enterprises | Calabrio Teleopti WFM Score 7.8 out of 10 | Calabrio Teleopti WFM Score 7.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
DCDial | Playvox | |
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Likelihood to Recommend | 9.5 (3 ratings) | 8.8 (193 ratings) |
Likelihood to Renew | - (0 ratings) | 8.5 (6 ratings) |
Usability | - (0 ratings) | 7.7 (4 ratings) |
Availability | - (0 ratings) | 9.1 (1 ratings) |
Support Rating | 10.0 (1 ratings) | 3.9 (5 ratings) |
Implementation Rating | - (0 ratings) | 8.4 (2 ratings) |
Configurability | - (0 ratings) | 6.4 (1 ratings) |
Product Scalability | - (0 ratings) | 6.4 (1 ratings) |
Vendor post-sale | - (0 ratings) | 8.1 (2 ratings) |
Vendor pre-sale | - (0 ratings) | 9.0 (2 ratings) |
DCDial | Playvox | |
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Likelihood to Recommend | DCDial | Playvox |
Pros | DCDial | Playvox |
Cons | DCDial | Playvox |
Likelihood to Renew | DCDial No answers on this topic | Playvox |
Usability | DCDial No answers on this topic | Playvox |
Reliability and Availability | DCDial No answers on this topic | Playvox |
Performance | DCDial No answers on this topic | Playvox |
Support Rating | DCDial | Playvox |
Implementation Rating | DCDial No answers on this topic | Playvox |
Alternatives Considered | DCDial | Playvox |
Scalability | DCDial No answers on this topic | Playvox |
Return on Investment | DCDial | Playvox |
ScreenShots | DCDial Screenshots | Playvox Screenshots |