Remote Desktop Manager vs. LogMeIn Central by GoTo

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Remote Desktop Manager
Score 8.9 out of 10
Mid-Size Companies (51-1,000 employees)
Remote Desktop Manager (RDM) from Canadian software company Devolutions is a remote administration and credential management tool for securely centralizing multiple remote connections and sensitive data.
$299.99
per year
LogMeIn Central by GoTo
Score 8.5 out of 10
N/A
Central is a cloud-based remote monitoring and endpoint management solution enabling IT professionals to monitor, manage, and secure their endpoint infrastructure. Whether it is used for remote employees or endpoints scattered across the globe, the vendor promises that Central provides IT organizations with the speed, flexibility, and insight needed to increase productivity, reduce IT costs, and mitigate risk.
$80
per month
Pricing
Remote Desktop ManagerLogMeIn Central by GoTo
Editions & Modules
Single User
$299.99
per year
Enterprise
$9999.99
per year
Platinum
Contact Sales
Unlimited Users, Multiple Sites, Worldwide
LogMeIn Central
$80
per month (minimum 25 computers)
Offerings
Pricing Offerings
Remote Desktop ManagerLogMeIn Central by GoTo
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Remote Desktop ManagerLogMeIn Central by GoTo
Top Pros
Top Cons
Features
Remote Desktop ManagerLogMeIn Central by GoTo
Remote Administration
Comparison of Remote Administration features of Product A and Product B
Remote Desktop Manager
8.1
44 Ratings
2% below category average
LogMeIn Central by GoTo
8.6
86 Ratings
4% above category average
Screen sharing7.823 Ratings9.779 Ratings
File transfer7.829 Ratings9.183 Ratings
Secure remote access with Smart Card authentication9.116 Ratings9.912 Ratings
Access to sleeping/powered-off computers8.75 Ratings6.861 Ratings
Over-the-Internet remote session8.238 Ratings9.784 Ratings
Initiate remote control from mobile8.222 Ratings9.170 Ratings
Remote management of servers & workstations8.042 Ratings8.476 Ratings
Remote Active Directory® management7.818 Ratings8.330 Ratings
Centralized management dashboard8.435 Ratings8.673 Ratings
Session record8.918 Ratings9.641 Ratings
Annotations9.025 Ratings7.729 Ratings
Monitoring and Alerts5.814 Ratings8.150 Ratings
Multi-platform remote control8.135 Ratings8.054 Ratings
Instant message00 Ratings8.056 Ratings
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Remote Desktop ManagerLogMeIn Central by GoTo
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Remote Desktop Manager
Remote Desktop Manager
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Remote Desktop ManagerLogMeIn Central by GoTo
Likelihood to Recommend
8.1
(44 ratings)
8.7
(86 ratings)
Likelihood to Renew
9.1
(2 ratings)
9.1
(2 ratings)
Usability
8.2
(2 ratings)
9.3
(74 ratings)
Availability
-
(0 ratings)
9.5
(121 ratings)
Support Rating
9.0
(14 ratings)
9.0
(3 ratings)
Implementation Rating
9.1
(2 ratings)
8.2
(2 ratings)
User Testimonials
Remote Desktop ManagerLogMeIn Central by GoTo
Likelihood to Recommend
Devolutions
If you have lots of servers to manage, lots of credentials, different protocols, documents, other files, and need a single tool to manage it, this is the tool. Active Directory integrated, user and groups permissions, audit everything, keep data in encrypted files or in a database, customize everything, even the installer,
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GoTo (formerly LogMeIn)
I have found that large-scale adoption has its challenges, and it would be better suited for small-to-medium-sized businesses. Additionally, the connections have to be solid, which cuts down on the latency issues. Those companies looking to test a remote management tool may find that this tool is reasonable to implement and distribute. Those that are already experienced should have no problem.
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Pros
Devolutions
  • Customer service delivery, whereby you can connect to clients to assist and resolve an incident.
  • Working from home logging onto office based machine.
  • It helps to attend to a problem more quickly, thereby saving the cost of relocation and commuting to distant places.
  • Speed and cost elements are critical here.
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GoTo (formerly LogMeIn)
  • Fast remote access, no delay and no problem with computers with two or more screens
  • You can draw on the user's screen, lock the keyboard and mouse, and all of it is software that has logs for auditing
  • Central, also provides silent installation and helps with scripting for GPO enforcement which is a plus when working with multiple users
  • Lists all the computers in your domain that have the tool installed, just click on the desired computer to connect
  • Can remotely access the computer without the user noticing (hidden)
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Cons
Devolutions
  • I would like to see advanced auditing in the Devolution's drive data source like there are in some of the others. But that's just something I'd like to see, it doesn't hinder my using the app.
  • I would love to see even more addons available from even more software and service developers, but again the addon manager is great already so it's not a hindrance what so ever.
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GoTo (formerly LogMeIn)
  • Pricing structure is a bit confusing - there are various add-ons that can seriously increase your cost
  • More integrations with software such as Antivirus vendors would be nice
  • No Chromebook client at all, and isn't as good with Mac's either
  • You can only have 1 technician on a PC at a time
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Likelihood to Renew
Devolutions
I've been using RDM for about 10 years now. I started with the free version, which I used for a few years, and eventually switched to the Enterprise version. I can never go back now! I use this tool for everything and cannot see doing my job without it! Whenever we have someone new come in or bring in a vendor/contractor, they always ask me what RDP tool I'm using. Once I explain about it's features and all, they're usually instantly sold on it. :)
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GoTo (formerly LogMeIn)
What I dont like is when I run out of licenses that the only way to get more is to buy large amounts. this is very frustrating and as a small business I need to watch how much i am spending. smaller license packs would be better
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Usability
Devolutions
I use this tool for almost everything in my day to day job. I launch the VMware VI Client from RDM. I launch vSphere Web Client Sessions from RDM. I RDP from RDM. Access Dell iDRAC and HP iLO via RDM, as well as Cisco UCS Manager and iKVM. I have saved SSH Sessions to my VMware hosts. I have URLs saved to get to things like IPAM, etc
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GoTo (formerly LogMeIn)
The LogMeIn Central is simple to use. You can easily manage computers and servers by creating different groups. Connecting to a remote computer is a simple click-on button. You don't need the remote user's password if [they are] already logged in. You don't need the remote user on the other side if you want to take full control. Overall the usability is simple.
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Reliability and Availability
Devolutions
No answers on this topic
GoTo (formerly LogMeIn)
I have never run into a scenario where it was unavailable for me. They plan there maintenance well and short periods of outage time for updates. In the 8 years, I have been using LogMeIn, I have never had any issues with their website or mobile apps. Let's just say they are very dependable.
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Support Rating
Devolutions
I've never had to use support as I've never had an issue. That said, you can open a support ticket right from the UI. The user forums are active, and there are thousands of threads covering many topics. Very easy to get support if needed. This is an easy ten.
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GoTo (formerly LogMeIn)
Every time I called in with a question or concern, your support team always provided the right information. It's great to call in to support and everyone that answers is very knowledgeable of the product.
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Implementation Rating
Devolutions
The implementation was completely successful. We had no issues!
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GoTo (formerly LogMeIn)
its quick and easy
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Alternatives Considered
Devolutions
  1. The types of sessions. You are not limited to just RDP sessions, you can do SSH, Web Browser, iLO, or really any session you can imagine that you might use to connect to a remote service
  2. The extensions, add-ons, and features of RDM. You simply can do a lot more.
  3. Automation - There's additional things you can do that help automate your workday to make things easier
  4. The interface - It's easier to navigate and deal with multiple sessions at a time.
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GoTo (formerly LogMeIn)
The most valuable or powerful or reliable feature I'd say it's simplicity and easy to access and complete tasks on time. Its single pane where we have all the control systems, tools and features. I also like how the remote connection is stable and fast. The support is very reliable and top-notch.
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Return on Investment
Devolutions
  • A common place for storage for all users. Instead of employees using multiple different password management systems, they all use Remote Desktop Manager to store them now.
  • We don't have to buy licenses from multiple vendors when everyone uses Remote Desktop Manager.
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GoTo (formerly LogMeIn)
  • It has allowed us to saved on travel expenses by being able to fix issues remotely versus having to send some out
  • Tech turn around time has been greatly improved being that most issues they are able to fix remotely
  • Also able to save on training expenses because we do not have to acquire spaces and things to ensure that we get everyone trained in time for season
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ScreenShots

Remote Desktop Manager Screenshots

Screenshot of EntryScreenshot of Main ScreenScreenshot of Tree ViewScreenshot of Overview