TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Discord

    Score8.3 out of 10
    N/ADiscord is an app designed to connect users with communities over voice, video, and text chat, via Discord servers, a gaming and game industry oriented app for growing communities around video games and allowing developers to communicate with their customer base; the app may yet also be used for business communications of other kinds.

    $4.99

    per month

    Sprinklr Marketing

    Score7 out of 10
    N/ASprinklr Marketing is a Content Experience platform for global marketing, creative, and media teams. It centralizes campaign planning, content creation, publishing, and performance analysis across paid, owned, and earned media. The platform also supports Content Marketing, Social Media Advertising, and Marketing Analytics through AI-assisted content workflows, paid-social campaign management, and cross-channel performance reporting. Key Features Campaign…N/A
    Pricing
    DiscordSprinklr Marketing
    Editions & Modules
    Discord Nitro
    $0
    Discord Nitro Classic
    $0
    Sprinklr Marketing
    Custom, quote-based pricing
    per year
    Offerings
    Pricing Offerings
    DiscordSprinklr Marketing
    Free Trial
    NoNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    DiscordSprinklr Marketing
    Considered Both Products
    Discord
    No answer on this topic
    Sprinklr
    No answer on this topic
    Key User Insights
    Would buy again
    94%
    Would buy again
    30 Answers
    No answers on this topic
    Delivers good value for the price
    100%
    Delivers good value for the price
    31 Answers
    No answers on this topic
    Happy with the feature set
    94%
    Happy with the feature set
    30 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    24 Answers
    No answers on this topic
    Implementation went as expected
    96%
    Implementation went as expected
    27 Answers
    No answers on this topic
    Features
    DiscordSprinklr Marketing
    Project Management
    Comparison of Project Management features of Discord and Sprinklr Marketing
    Feature
    Discord
    4.4
    32 Ratings
    55% below category average
    Sprinklr Marketing
    -
    Ratings
    Task Management1.710 Ratings00 Ratings
    Gantt Charts1.83 Ratings00 Ratings
    Scheduling4.79 Ratings00 Ratings
    Workflow Automation4.510 Ratings00 Ratings
    Mobile Access8.330 Ratings00 Ratings
    Search7.727 Ratings00 Ratings
    Visual planning tools1.76 Ratings00 Ratings
    Communication
    Comparison of Communication features of Discord and Sprinklr Marketing
    Feature
    Discord
    7.0
    32 Ratings
    13% below category average
    Sprinklr Marketing
    -
    Ratings
    Chat9.432 Ratings00 Ratings
    Notifications7.331 Ratings00 Ratings
    Discussions8.732 Ratings00 Ratings
    Surveys7.422 Ratings00 Ratings
    Internal knowledgebase5.517 Ratings00 Ratings
    Integrates with GoToMeeting10.02 Ratings00 Ratings
    Integrates with Gmail and Google Hangouts4.01 Ratings00 Ratings
    Integrates with Outlook4.01 Ratings00 Ratings
    File Sharing & Management
    Comparison of File Sharing & Management features of Discord and Sprinklr Marketing
    Feature
    Discord
    7.0
    31 Ratings
    14% below category average
    Sprinklr Marketing
    -
    Ratings
    Versioning5.013 Ratings00 Ratings
    Video files6.529 Ratings00 Ratings
    Audio files6.829 Ratings00 Ratings
    Document collaboration6.116 Ratings00 Ratings
    Access control8.019 Ratings00 Ratings
    Advanced security features5.713 Ratings00 Ratings
    Integrates with Google Drive10.01 Ratings00 Ratings
    Device sync8.121 Ratings00 Ratings
    Best Alternatives
    DiscordSprinklr Marketing
    Small Businesses
    Flock
    Score9.5 out of 10
    Listrak
    Score10 out of 10
    Medium-sized Companies
    Troop Messenger
    Score9.8 out of 10
    Sailthru
    Score5.3 out of 10
    Enterprises
    Cisco Business Edition 7000 (discontinued)
    Score9 out of 10
    Listrak
    Score10 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    DiscordSprinklr Marketing
    Likelihood to Recommend
    8.2
    (32 ratings)
    7.0
    (16 ratings)
    Usability
    8.4
    (11 ratings)
    -
    (0 ratings)
    Support Rating
    9.2
    (3 ratings)
    8.0
    (16 ratings)
    User Testimonials
    DiscordSprinklr Marketing
    Likelihood to Recommend
    Discord
    Discord works phenomenally if you want a chat platform that is free, quick to set up, and very flexible in the ways you can start using it. It doesn't require a complex set of logins for different servers and confusion about adding new members, or tough pricing right out of the gate. If you prefer to view full conversations all in one place without them "splintering" off into branches that are missed, Discord works great for this. All in all, Discord is great for startup companies or lean working companies, but it does not lend itself as well for larger, traditional "corporate" enterprises.
    Incentivized
    Read full review
    Sprinklr
    Sprinklr is well suited for several teams working together to all use one tool. It's helpful for brands running several paid initiatives on several different platforms for monitoring or turning ads on and off quickly if a PR issue arises. You can have ads set up for timely/seasonal scenarios to quickly take advantage of messaging that's relevant for geo-targeted locations. If you're looking for a very simplified quick step process, Sprinklr is too robust and costly for that.
    Incentivized
    Read full review
    Pros
    Discord
    • One to many Communications to ensure that we can quickly get messages out when we have to.
    • Quick polling of questions and issues
    • The ability to gate channels so we can focus on folks that we know are stakeholders gives them an added feeling of belonging and that they have a say in the direction of projects.
    Incentivized
    Read full review
    Sprinklr
    • Great personal attention from our account executive. They tried their best to coach and onboarding.
    • Sprinklr is really user friendly. The navigation is intuitive and simple to learn.
    • Their knowledge base of articles and user generated tips was really awesome and complete. You can find anything you need in there.
    Incentivized
    Read full review
    Cons
    Discord
    • Better volume balancing between members on a call.
    • More customizability of the notification sound for each server. It would be nice to set each of my important servers with a different notification sound.
    • More expansive note section when you view another user's profile. I'd like to be able to contain more information there in a more organized way.
    Incentivized
    Read full review
    Sprinklr
    • It can be overwhelming when you first start. There is so much functionality. Go to a formal training to see all of the things it can do and pick what you need. Once you learn it, it is a great tool, but it is a lot to learn!
    Incentivized
    Read full review
    Usability
    Discord
    It just works, and works well. Very rarely does anything go wrong, and I can't remember the last outage (sure there's been some but very rare and not something I even think about or worry about). Desktop clients, web access, mobile clients - the lot. Very happy with our easy it is to use.
    Incentivized
    Read full review
    Sprinklr
    No answers on this topic
    Support Rating
    Discord
    There is plenty of online documentation and knowledge base articles. As well as having an open API to be able to tie it into other products makes it a really viable solution for any business. I have never had to contact support, any questions which I have need answered can be found in the documentation,
    Incentivized
    Read full review
    Sprinklr
    We do not have the closest relationship with our Sprinklr representative. It would be nice for them to be more proactive like our other platform reps who are in constant communication when it comes to new products and launches within the platform. I usually sign up for webinars in order to learn about new products.
    Incentivized
    Read full review
    Alternatives Considered
    Discord
    I like Slack for more professional settings, but Discord is excellent for casual groups, especially when a few people do not have iPhones. They're very similar, but I think there are a lot of Discord features I don't take advantage of, mainly because there seems to be so much in the sidebar that overwhelms me a bit.
    Incentivized
    Read full review
    Sprinklr
    We are using different platforms for different clients. It depends on how the client's budget and what they can invest in their reporting tool. Sprinklr is the most complex, biggest, and most customizable. We say if Brandwatch is LEGO Duplo, then Socialbakers is LEGO Classic and Sprinklr is LEGO Technic. I really love the Powerpoint export from reports from Socialbakers because it saves me a lot of time (one of their best selling points) & the integration of competitors and their metrics is very helpful. But their publishing tool does not work well. If we want to have the cheapest version, we implement a simple Google Data Studio dashboard.
    Incentivized
    Read full review
    Return on Investment
    Discord
    • Discord has allowed us to connect to students when typical email & text would not work.
    • Discord has allowed easy creation and communication for small group leaders and their students.
    • Discord is free and so many students have access to it.
    Incentivized
    Read full review
    Sprinklr
    • Time saved on reporting: no need to request any reports from social media agencies anymore
    • Time saved on optimisations thanks to AI optimisations available on the platform
    • Increased team collaboration: local users have visibility on the best performing content across all the markets
    Incentivized
    Read full review
    ScreenShots