What users are saying about
10 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
1718 Ratings
10 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 9 out of 100

Zoom

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
1718 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.9 out of 100

Highlights

Discord is a communications platform that integrates text chat, voice, and video into an app. Users can directly message each other, join servers populated and managed by other users typically organized by topic, create their own server, and keep a list of personal contacts in the app. Initially oriented toward audiences in platforms like Reddit and Twitch, which in 2015 were abandoning traditionally popular services like IRC, Discord has maintained a reputation that it is primarily used by gamers and associated communities. As of this year, the company has pivoted to branding as an all-encompassing social chat platform for all uses.

Zoom is a video communications platform specializing in web conferencing, webinars, and cloud-based telephony. Zoom also specializes in conference room management and equipment. Recently, Zoom has cemented itself as an entrant into the Unified-Communications-as-a-Service market with updates to their Zoom Phone, Zoom Rooms, and Zoom Meetings offerings to optimize online collaboration features. Potential buyers have the option of using only Zoom Meetings for conducting web conferences or adding on Zoom Rooms, Zoom Phone, and Zoom Video Webinar.

Features

As they represent similar aims, Zoom and Discord share many features and purposes, but they are distinct in several ways.

Discord’s principal volume of communication is textual. The app’s distributed framework, where the servers are virtual and supported by optional user donations, means a user can typically join the app for free, then find invites to servers. Chats inside a server are usually set to allow searches, allowing for a variety of filters. Moderators of servers can host their chats in perpetuity as they see fit.

Zoom’s principal volume of communication is video. Zoom meetings foreground the visual aspects of streaming video content, from the layout to its prominent options. Owners of meetings can secure their meetings with a variety of options, with additional moderating options. Individual meeting sessions are capped at a length of time based on the account, usually torn down when complete.

Limitations

Despite its popularity, Zoom users have identified several areas of improvement for the platform. Many users do not find Zoom’s interface to be very user-friendly, with many citing leaving a meeting not being as simple as it should be. Another common issue is starting up the program itself. With the desktop version, users have run into having to restart the program to get it to launch. On the mobile version, users find it hard to figure out where standard features like toggling participant views are in the interface.

Discord may have a tougher learning curve for many users, as the invite and username system has features that would be unfamiliar to first-time users of internet chat services. A higher degree of technical know-how may be needed for comfortable use of it. Invites to servers are not freely searchable on the app out-of-the-box. They are instead found around the internet or from other users. As such, some communities and uses of the app may appear closed-off to the casual user.

Pricing

Discord is free to use, but one can choose to boost a server at a rate determined by its moderator(s). Doing so unlocks perks for the donor, as well as unlocking features for the server itself, including more chat options, capacity, and customization.

Using Zoom for free is possible, but it is limited in terms of how long or what kinds of meetings can be held on the platform. Higher tier plans exist for those who need to host lengthier meetings and more customization, but meetings are capped at 24 hours in length.

Likelihood to Recommend

Discord

Discord is great for communication in the office. With everyone working remotely, it can be hard to lean over to tell someone about something you've been working on. We can use discord channels to communicate with a whole team or direct messaging to communicate with someone specifically on a particular issue. I have been using Discord for many years and have found it a valuable tool in all things communication-based.
Kyle Panackia | TrustRadius Reviewer

Zoom

If you have to video conference anyone, and I do mean ANYone, Zoom is the perfect platform for that. Part of my job is helping our company adopt new technologies that we purchase, and Zoom is our preferred method. Maybe for an intimate setting or a performance review, I wouldn't use Zoom? But for almost any other scenario, I would recommend using Zoom.
Charles Browder | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Discord
8.2
Zoom
Task Management
Discord
9.5
Zoom
Scheduling
Discord
9.5
Zoom
Workflow Automation
Discord
5.0
Zoom
Mobile Access
Discord
10.0
Zoom
Search
Discord
8.0
Zoom
Visual planning tools
Discord
7.0
Zoom

Communication

Discord
6.6
Zoom
Chat
Discord
10.0
Zoom
Notifications
Discord
8.7
Zoom
Discussions
Discord
10.0
Zoom
Surveys
Discord
5.0
Zoom
Internal knowledgebase
Discord
7.5
Zoom
Integrates with GoToMeeting
Discord
4.0
Zoom
Integrates with Gmail and Google Hangouts
Discord
4.0
Zoom
Integrates with Outlook
Discord
4.0
Zoom

File Sharing & Management

Discord
9.4
Zoom
Versioning
Discord
9.3
Zoom
Video files
Discord
10.0
Zoom
Audio files
Discord
9.3
Zoom
Document collaboration
Discord
10.0
Zoom
Access control
Discord
9.5
Zoom
Advanced security features
Discord
8.5
Zoom
Integrates with Google Drive
Discord
10.0
Zoom
Device sync
Discord
8.5
Zoom

Performance & Compatibility of Online Events Software

Discord
Zoom
8.2
High quality audio
Discord
Zoom
8.9
High quality video
Discord
Zoom
9.0
Low bandwidth requirements
Discord
Zoom
7.9
Mobile support
Discord
Zoom
7.0

Screen Sharing

Discord
Zoom
8.8
Desktop sharing
Discord
Zoom
9.3
Whiteboards
Discord
Zoom
8.4

Online Meetings / Events

Discord
Zoom
8.6
Calendar integration
Discord
Zoom
8.6
Meeting initiation
Discord
Zoom
8.9
Integrates with social media
Discord
Zoom
7.7
Record meetings / events
Discord
Zoom
9.0
Slideshows
Discord
Zoom
8.8

Online Events Collaboration

Discord
Zoom
8.5
Live chat
Discord
Zoom
8.8
Audience polling
Discord
Zoom
8.4
Q&A
Discord
Zoom
8.3

Online Events Security

Discord
Zoom
8.6
User authentication
Discord
Zoom
8.8
Participant roles & permissions
Discord
Zoom
8.6
Confidential attendee list
Discord
Zoom
8.5

Pros

Discord

  • Organizes groups of people
  • Promoting ideas and strategies
  • Growing a brand
Alex Pegg | TrustRadius Reviewer

Zoom

  • It just works. Biggest complaint with our previous solution is that it took 10 minutes to connect to a meeting. Now, our users connect instantaneously.
  • Dashboard is fantasitic. Can access real time information to troubleshoot calls.
  • Admin ports offers quite a bit of information. Like that it's a one stop shop to access everything I need to administer the site, users, run reports and access the dashboard.
  • Tickets get resolved quickly.
  • Feature requests are realized quickly.
Diana Anderson | TrustRadius Reviewer

Cons

Discord

  • Random call quality drops
  • Access to more emotes without paying
  • More color schemes
Josh Kim | TrustRadius Reviewer

Zoom

  • When I used Zoom while conducting some administration tasks, it wasn't quick to switch back and forth between the one providing support and the user for the copy/paste function. When I spoke to the one providing support they said it happened all the time.
Dylan Smith | TrustRadius Reviewer

Likelihood to Renew

Discord

No score
No answers yet
No answers on this topic

Zoom

Zoom 9.5
Based on 15 answers
We're sticking with Zoom for the foreseeable future--given its compelling feature set, ease of use, and advanced technology, there's just no other competition to be excited about. Plus it's a Gartner-recognized industry leader, so it's a rather easy choice.
Stefan Scherbik | TrustRadius Reviewer

Usability

Discord

No score
No answers yet
No answers on this topic

Zoom

Zoom 9.7
Based on 16 answers
Everything is easy to understand and use, new users need no training. On the flipside there are minor annoyances such as calendar export being cumbersome (need re-auth every time) and also not having recordings shared within a team or forcing people to name them.
Matthew Gardner | TrustRadius Reviewer

Reliability and Availability

Discord

No score
No answers yet
No answers on this topic

Zoom

Zoom 10.0
Based on 1 answer
There have been less than a handful of outages during our two years with Zoom, and whenever there was one, an email informing us of the outage went out immediately, and they had the issue resolved shortly thereafter.
Stefan Scherbik | TrustRadius Reviewer

Performance

Discord

No score
No answers yet
No answers on this topic

Zoom

Zoom 10.0
Based on 1 answer
Zoom has among the best performance of any video conference platform, as I've mentioned several times. Besides that, their Chat platform works great, and their back end always runs smooth. It's unfortunate that reporting can now only be done by one month at a time, but nonetheless, it only takes a second to run any kind of Zoom report, whether it's an attendee report, Poll results, a user report, a list of meetings from the past month, etc.
Stefan Scherbik | TrustRadius Reviewer

Support Rating

Discord

Discord 9.3
Based on 3 answers
I have very rarely had an issue with Discord that I needed to contact support about, but when I have, support has been very quick about reaching back out to me and assisting me in resolving my issue. They read what you say and respond to it with intelligent and helpful responses. Nothing is more frustrating when you try communication with the support of a company and they don't actually read what you have to say or what your issue is. Luckily, Discord takes the time necessary to evaluate problems on an individual basis and assist you based on the problems you're facing.
Kyle Panackia | TrustRadius Reviewer

Zoom

Zoom 7.8
Based on 16 answers
As I've written before, Zoom makes us feel like we matter and that we're a client rather than a customer. They want us to succeed and they put in the time to make sure that we do. I feel like they're more of a business partner rather than simply a vendor or supplier. They spent a lot of time onboarding with us, giving us demos, helping us get set up, and then giving us follow-up to be sure it's going well.
Kenneth Hess | TrustRadius Reviewer

Implementation Rating

Discord

No score
No answers yet
No answers on this topic

Zoom

Zoom 9.7
Based on 7 answers
If you receive any pushback from higher ups, point to any of the various positive reviews like this one. Or show Zoom's excellent Gartner report, or articles describing Zoom's partnership with Sequoia capital. It's not difficult to show how Zoom is a trustworthy industry leader with best-in-class technology.
Stefan Scherbik | TrustRadius Reviewer

Alternatives Considered

Discord

Discord is basically the version of Skype that you've always wanted. It makes it easy for you to chat with your friends, video call them, and make conference calls. It's a MUCH quicker system and does not seem to have such an impact on my hardware as well. Discord is doing things right when it comes to a chat system.
Josh Kim | TrustRadius Reviewer

Zoom

Zoom is more user-friendly than any of these other options. The UI is better looking and easier to understand. Zoom also integrates well with our chosen hardware including Avocor touch screens, Huddly cameras and Shure microphones.
Tanner Lichty | TrustRadius Reviewer

Scalability

Discord

No score
No answers yet
No answers on this topic

Zoom

Zoom 10.0
Based on 1 answer
Because the Basic licenses are completely free, and because it's very easy to configure and install Zoom, and because anyone can join Zoom from a link without needing an account, scaling is a Breeze. There are absolutely no roadblocks. My company keeps adding more Zoom Pro license every week since it's so in demand. We were able to convert users from several different platforms onto Zoom with no trouble at all.
Stefan Scherbik | TrustRadius Reviewer

Return on Investment

Discord

  • It's a free service as a user so it's a great return on investment!
Alex Pegg | TrustRadius Reviewer

Zoom

  • Allowed for us to start meetings at a faster speed especially with its Slack integration.
  • Integration with HubSpot has made it easy to also set up Zoom webinars and sync any contact data within the CRM.
  • Need battery chargers for laptops in a meeting lasting over an hour - drains them fairly quickly.
Christine Austin | TrustRadius Reviewer

Pricing Details

Discord

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Discord Editions & Modules

Additional Pricing Details

Zoom

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Zoom Editions & Modules

On-premise Edition
Virtual H.323/SIP Room Connector49/month
Business19.99/month
    SaaS Edition
    Basic$0
    Pro14.99/month
    Business19.99/month
    Zoom Room Conference Room49/month
    Webinar54.99/month
      Additional Pricing Details

      Rating Summary

      Add comparison