Discord vs. Zoom

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Discord
Score 8.6 out of 10
N/A
Discord is an app designed to connect users with communities over voice, video, and text chat, via Discord servers, a gaming and game industry oriented app for growing communities around video games and allowing developers to communicate with their customer base; the app may yet also be used for business communications of other kinds.
$4.99
per month
Zoom
Score 8.4 out of 10
N/A
Zoom is a unified communications platform primarily known for its use as a web conferencing tool. It features HD video and audio, collaboration tools, chat functionality, and an enterprise cloud phone system.
$5
per month per license
Pricing
DiscordZoom
Editions & Modules
Discord Nitro Classic
$4.99
per month
Discord Nitro
$9.99
per month
Add-On Zoom Translated Captions
$5
per month per license
Add-On - Zoom Whiteboard
$24.90
per year
Pro
$149.90
per year per user
Business
$199.90
per year per user
Business Plus
$250.00
per year per user
Add-On - Conference Room Connector
$499
per year
Basic
Free
Enterprise
Custom
Add-On - Large Meetings
starting at $600
per year
Add-On - Cloud Storage
starting at $120
per year
Add-On Audio Conferencing
starting at $1200
per year
Add-On Zoom Phone Power Pack
Starting at $300
per year per user
Add-On - Zoom IQ for Sales
Contact Sales
Add-On - Quality of Service Subscription
Contact Sales
Offerings
Pricing Offerings
DiscordZoom
Free Trial
NoYes
Free/Freemium Version
YesYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details16% discount on annual pricing for Discord Nitro ($99.99 per year) and Discord Nitro Classic ($49.99 per year).
More Pricing Information
Community Pulse
DiscordZoom
Considered Both Products
Discord
Chose Discord
Previously, we all used Slack. However, Slack is expensive. It doesn't keep message history and you don't have the freedom Discord offers.
I can use the same account for business and personal life without worrying about privacy concerns that I had with Slack (account owners …
Chose Discord
The subdivisions through voice and text channels that can be elevated in Discord facilitate the organization of the company. Discord planned that the information not lost in the middle of the conversations, we managed to organize for the projects. Permission levels also help …
Zoom
Chose Zoom
While Skype was certainly a trailblazer in the field, it has outworn its welcome in terms of usability. Bloated with ads and overall sluggish on most modern interfaces, its need for separate accounts and technical know-how is just too outdated for the needs of a modern office …
Top Pros
Top Cons
TrustRadius Insights
DiscordZoom
Highlights

TrustRadius
Research Team Insight
Published

Discord is a communications platform that integrates text chat, voice, and video into an app. Users can directly message each other, join servers populated and managed by other users typically organized by topic, create their own server, and keep a list of personal contacts in the app. Initially oriented toward audiences in platforms like Reddit and Twitch, which in 2015 were abandoning traditionally popular services like IRC, Discord has maintained a reputation that it is primarily used by gamers and associated communities. As of this year, the company has pivoted to branding as an all-encompassing social chat platform for all uses.

Zoom is a video communications platform specializing in web conferencing, webinars, and cloud-based telephony. Zoom also specializes in conference room management and equipment. Recently, Zoom has cemented itself as an entrant into the Unified-Communications-as-a-Service market with updates to their Zoom Phone, Zoom Rooms, and Zoom Meetings offerings to optimize online collaboration features. Potential buyers have the option of using only Zoom Meetings for conducting web conferences or adding on Zoom Rooms, Zoom Phone, and Zoom Video Webinar.

Features

As they represent similar aims, Zoom and Discord share many features and purposes, but they are distinct in several ways.

Discord’s principal volume of communication is textual. The app’s distributed framework, where the servers are virtual and supported by optional user donations, means a user can typically join the app for free, then find invites to servers. Chats inside a server are usually set to allow searches, allowing for a variety of filters. Moderators of servers can host their chats in perpetuity as they see fit.

Zoom’s principal volume of communication is video. Zoom meetings foreground the visual aspects of streaming video content, from the layout to its prominent options. Owners of meetings can secure their meetings with a variety of options, with additional moderating options. Individual meeting sessions are capped at a length of time based on the account, usually torn down when complete.

Limitations

Despite its popularity, Zoom users have identified several areas of improvement for the platform. Many users do not find Zoom’s interface to be very user-friendly, with many citing leaving a meeting not being as simple as it should be. Another common issue is starting up the program itself. With the desktop version, users have run into having to restart the program to get it to launch. On the mobile version, users find it hard to figure out where standard features like toggling participant views are in the interface.

Discord may have a tougher learning curve for many users, as the invite and username system has features that would be unfamiliar to first-time users of internet chat services. A higher degree of technical know-how may be needed for comfortable use of it. Invites to servers are not freely searchable on the app out-of-the-box. They are instead found around the internet or from other users. As such, some communities and uses of the app may appear closed-off to the casual user.

Pricing

Discord is free to use, but one can choose to boost a server at a rate determined by its moderator(s). Doing so unlocks perks for the donor, as well as unlocking features for the server itself, including more chat options, capacity, and customization.

Using Zoom for free is possible, but it is limited in terms of how long or what kinds of meetings can be held on the platform. Higher tier plans exist for those who need to host lengthier meetings and more customization, but meetings are capped at 24 hours in length.

Features
DiscordZoom
Project Management
Comparison of Project Management features of Product A and Product B
Discord
8.0
16 Ratings
1% above category average
Zoom
-
Ratings
Task Management8.96 Ratings00 Ratings
Scheduling6.12 Ratings00 Ratings
Workflow Automation7.04 Ratings00 Ratings
Mobile Access9.514 Ratings00 Ratings
Search7.812 Ratings00 Ratings
Visual planning tools8.43 Ratings00 Ratings
Communication
Comparison of Communication features of Product A and Product B
Discord
7.7
16 Ratings
3% below category average
Zoom
-
Ratings
Chat9.816 Ratings00 Ratings
Notifications9.115 Ratings00 Ratings
Discussions9.016 Ratings00 Ratings
Surveys7.910 Ratings00 Ratings
Internal knowledgebase8.17 Ratings00 Ratings
Integrates with GoToMeeting9.82 Ratings00 Ratings
Integrates with Gmail and Google Hangouts4.01 Ratings00 Ratings
Integrates with Outlook4.01 Ratings00 Ratings
File Sharing & Management
Comparison of File Sharing & Management features of Product A and Product B
Discord
8.8
15 Ratings
8% above category average
Zoom
-
Ratings
Versioning10.04 Ratings00 Ratings
Video files7.515 Ratings00 Ratings
Audio files8.314 Ratings00 Ratings
Document collaboration8.65 Ratings00 Ratings
Access control8.28 Ratings00 Ratings
Advanced security features8.34 Ratings00 Ratings
Integrates with Google Drive10.01 Ratings00 Ratings
Device sync10.06 Ratings00 Ratings
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
Discord
-
Ratings
Zoom
8.1
702 Ratings
1% below category average
High quality audio00 Ratings8.4696 Ratings
High quality video00 Ratings8.4698 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
Discord
-
Ratings
Zoom
8.3
690 Ratings
2% above category average
Desktop sharing00 Ratings8.7689 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
Discord
-
Ratings
Zoom
8.1
695 Ratings
3% below category average
Calendar integration00 Ratings8.1618 Ratings
Meeting initiation00 Ratings8.3677 Ratings
Record meetings / events00 Ratings8.5651 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
Discord
-
Ratings
Zoom
8.2
608 Ratings
1% below category average
Live chat00 Ratings8.5590 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
Discord
-
Ratings
Zoom
8.1
585 Ratings
7% above category average
User authentication00 Ratings8.0506 Ratings
Participant roles & permissions00 Ratings8.2559 Ratings
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Discord
-
Ratings
Zoom
4.1
5 Ratings
67% below category average
Hosted PBX00 Ratings1.01 Ratings
Multi-level Interactive Voice Response (IVR)00 Ratings5.03 Ratings
Directory of employee names00 Ratings6.34 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Discord
-
Ratings
Zoom
5.2
6 Ratings
48% below category average
Answering rules00 Ratings6.33 Ratings
Call recording00 Ratings7.25 Ratings
Call park00 Ratings4.54 Ratings
Call screening00 Ratings4.73 Ratings
Message alerts00 Ratings6.05 Ratings
Business SMS/External Messaging00 Ratings1.01 Ratings
Voicemail Transcription00 Ratings7.03 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Discord
-
Ratings
Zoom
6.7
6 Ratings
30% below category average
Mobile app for iOS00 Ratings6.86 Ratings
Mobile app for Android00 Ratings6.73 Ratings
Unified Communications Platform and Collaboration
Comparison of Unified Communications Platform and Collaboration features of Product A and Product B
Discord
-
Ratings
Zoom
4.4
4 Ratings
52% below category average
Centralized communications management00 Ratings3.73 Ratings
Team messaging00 Ratings4.24 Ratings
Team document sharing00 Ratings5.24 Ratings
Call and meeting analytics00 Ratings4.34 Ratings
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DiscordZoom
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User Ratings
DiscordZoom
Likelihood to Recommend
9.5
(16 ratings)
8.4
(718 ratings)
Likelihood to Renew
-
(0 ratings)
9.0
(16 ratings)
Usability
10.0
(1 ratings)
8.9
(36 ratings)
Availability
-
(0 ratings)
10.0
(2 ratings)
Performance
-
(0 ratings)
10.0
(2 ratings)
Support Rating
9.2
(3 ratings)
8.8
(50 ratings)
Implementation Rating
-
(0 ratings)
10.0
(14 ratings)
Configurability
-
(0 ratings)
7.0
(2 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
7.9
(13 ratings)
Ease of integration
-
(0 ratings)
10.0
(2 ratings)
Product Scalability
-
(0 ratings)
10.0
(1 ratings)
Professional Services
-
(0 ratings)
9.1
(8 ratings)
Vendor post-sale
-
(0 ratings)
10.0
(2 ratings)
Vendor pre-sale
-
(0 ratings)
10.0
(2 ratings)
User Testimonials
DiscordZoom
Likelihood to Recommend
Discord
Personally, Discord is a great tool to create online communities for your company or product, especially when our target audience is young. I would not consider it appropriate to use this tool for people over a certain age, nor would it be suitable for companies of considerable size.
Read full review
Zoom
In the new area of pandemic-era meetings online, I really like the opportunity that Zoom provides to have a meeting space. The audio and video quality is typically good, with problems usually being blamed on the bandwidth of the service provider. The recordings are great to be able to use once they have been processed. In fact, if there was one thing I would improve about recordings, it would be the amount of time it takes to render the video ready for output and sharing.
Read full review
Pros
Discord
  • Discord allows easy setup of servers for specific groups.
  • Discord allows one-on-one private messaging as well as group communication.
  • Discord is easy to install and setup for any age group.
Read full review
Zoom
  • It's a great way to connect around the world with minimal bandwidth consumption.
  • Meeting our peers and exchanging ideas is made possible through the use of high-quality video and audio calls.
  • Exceptional audio and video quality; we are recording meetings and transferring them to other storage.
  • Compared to other apps, it has more features and allows for efficient file sharing within the chatbox.
Read full review
Cons
Discord
  • Recovery when servers are down.
  • Better Nitro Deals.
  • Better bot enabling for going live - Slow sometimes or doesn't work in certain discords.
Read full review
Zoom
  • You need an app to make the calls and meetings, but it would be perfect if it had a web-based option.
  • Sometimes when internet speed drops, the audio quality also drops; I would understand the video quality dropping, but the audio doesn't consume much bandwidth, so it would be nice to have a consistent audio even on low internet speeds.
Read full review
Likelihood to Renew
Discord
No answers on this topic
Zoom
We're sticking with Zoom for the foreseeable future--given its compelling feature set, ease of use, and advanced technology, there's just no other competition to be excited about. Plus it's a Gartner-recognized industry leader, so it's a rather easy choice.
Read full review
Usability
Discord
I can't really say much on this. It's extremely easy to use, it's very logical and intuitive, and very easy to install and set-up. Even the settings menus make sense even to nonliterate IT people.
Read full review
Zoom
Zoom has been very good in terms of usability as I have rarely had issues joining the meetings on desktop and it has always provided me with a stable audio and video and it makes it very easy for me to get through any meetings without much problem. I have found that it helps create a very friendly environment with my team through the creation of conferences and moderated chat rooms.
Read full review
Reliability and Availability
Discord
No answers on this topic
Zoom
There have been less than a handful of outages during our two years with Zoom, and whenever there was one, an email informing us of the outage went out immediately, and they had the issue resolved shortly thereafter.
Read full review
Performance
Discord
No answers on this topic
Zoom
Zoom has among the best performance of any video conference platform, as I've mentioned several times. Besides that, their Chat platform works great, and their back end always runs smooth. It's unfortunate that reporting can now only be done by one month at a time, but nonetheless, it only takes a second to run any kind of Zoom report, whether it's an attendee report, Poll results, a user report, a list of meetings from the past month, etc.
Read full review
Support Rating
Discord
I would give it a 10 rating because it absolutely deserves it. Discord has made things like keeping in touch extremely easy for people. Anywhere from gamers, businessmen and even family calls are all a part of this fantastic application. The ease of access of being able to jump in a room with your friends and talk to them is amazing
Read full review
Zoom
As I've written before, Zoom makes us feel like we matter and that we're a client rather than a customer. They want us to succeed and they put in the time to make sure that we do. I feel like they're more of a business partner rather than simply a vendor or supplier. They spent a lot of time onboarding with us, giving us demos, helping us get set up, and then giving us follow-up to be sure it's going well.
Read full review
Implementation Rating
Discord
No answers on this topic
Zoom
If you receive any pushback from higher ups, point to any of the various positive reviews like this one. Or show Zoom's excellent Gartner report, or articles describing Zoom's partnership with Sequoia capital. It's not difficult to show how Zoom is a trustworthy industry leader with best-in-class technology.
Read full review
Alternatives Considered
Discord
Discord has better features and it gets updated constantly with new features. It gets popular everyday and the number of people using Discord gets increased. Discord has a better interface that is easy to use, it doesn't make you confused. Better voice and video quality. The most important part is the communities, there are thousands of different communities.
Read full review
Zoom
Zoom cannot be beaten for ubiquity - 100% of my clients and prospective clients are already familiar with Zoom. This is the #1 reason why I use Zoom. Additionally, Zoom integrates with AcuityScheduling, saving me a lot of time in creating meetings and adding them to the calendar. Zoom is disappointing in terms of video quality, interactivity features, and privacy. In cases where I need to use the recording of webinars for digital products, I will always use Crowdcast, and in cases where privacy is essential, I will use JitsiMeet.
Read full review
Contract Terms and Pricing Model
Discord
No answers on this topic
Zoom
Overall I feel it is a fair price for what you pay for and the time constraints are not an issue at all. Zoom allows users to be on there for hours and hours and also you can launch as many meetings as you want. Overall I am very happy with using Zoom for our business.
Read full review
Scalability
Discord
No answers on this topic
Zoom
Because the Basic licenses are completely free, and because it's very easy to configure and install Zoom, and because anyone can join Zoom from a link without needing an account, scaling is a Breeze. There are absolutely no roadblocks. My company keeps adding more Zoom Pro license every week since it's so in demand. We were able to convert users from several different platforms onto Zoom with no trouble at all.
Read full review
Professional Services
Discord
No answers on this topic
Zoom
The professional service that Zoom offers us in a particular way has been really successful for us to diversify functions and highlight others that allow us to link our remote work in a much more effective way.
Read full review
Return on Investment
Discord
  • Discord has been such a bonus to our productivity. Instead of sending meeting links and starting lengthy email threads, we were able to quickly hop on a call with other people and get things done!
  • Some colleagues had to change their PCs as Discord was messing up their system due to the heavy system load.
Read full review
Zoom
  • It enables me to send and receive messages from my team members during video calls, handling online presentations.
  • With the ability to quickly stop, mute, and even receive notifications when someone enters or exits the meeting room, I'm never obligated to show up while making a call.
  • It is possible to record online meetings for future reference and more effective customer service. As we dealt with a lockdown, Zoom helped our business run smoothly.
Read full review
ScreenShots