What users are saying about
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Top Rated
3569 Ratings
83 Ratings
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Score 9 out of 100

Zoom

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Top Rated
3569 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.5 out of 100

Highlights

Discord is a communications platform that integrates text chat, voice, and video into an app. Users can directly message each other, join servers populated and managed by other users typically organized by topic, create their own server, and keep a list of personal contacts in the app. Initially oriented toward audiences in platforms like Reddit and Twitch, which in 2015 were abandoning traditionally popular services like IRC, Discord has maintained a reputation that it is primarily used by gamers and associated communities. As of this year, the company has pivoted to branding as an all-encompassing social chat platform for all uses.

Zoom is a video communications platform specializing in web conferencing, webinars, and cloud-based telephony. Zoom also specializes in conference room management and equipment. Recently, Zoom has cemented itself as an entrant into the Unified-Communications-as-a-Service market with updates to their Zoom Phone, Zoom Rooms, and Zoom Meetings offerings to optimize online collaboration features. Potential buyers have the option of using only Zoom Meetings for conducting web conferences or adding on Zoom Rooms, Zoom Phone, and Zoom Video Webinar.

Features

As they represent similar aims, Zoom and Discord share many features and purposes, but they are distinct in several ways.

Discord’s principal volume of communication is textual. The app’s distributed framework, where the servers are virtual and supported by optional user donations, means a user can typically join the app for free, then find invites to servers. Chats inside a server are usually set to allow searches, allowing for a variety of filters. Moderators of servers can host their chats in perpetuity as they see fit.

Zoom’s principal volume of communication is video. Zoom meetings foreground the visual aspects of streaming video content, from the layout to its prominent options. Owners of meetings can secure their meetings with a variety of options, with additional moderating options. Individual meeting sessions are capped at a length of time based on the account, usually torn down when complete.

Limitations

Despite its popularity, Zoom users have identified several areas of improvement for the platform. Many users do not find Zoom’s interface to be very user-friendly, with many citing leaving a meeting not being as simple as it should be. Another common issue is starting up the program itself. With the desktop version, users have run into having to restart the program to get it to launch. On the mobile version, users find it hard to figure out where standard features like toggling participant views are in the interface.

Discord may have a tougher learning curve for many users, as the invite and username system has features that would be unfamiliar to first-time users of internet chat services. A higher degree of technical know-how may be needed for comfortable use of it. Invites to servers are not freely searchable on the app out-of-the-box. They are instead found around the internet or from other users. As such, some communities and uses of the app may appear closed-off to the casual user.

Pricing

Discord is free to use, but one can choose to boost a server at a rate determined by its moderator(s). Doing so unlocks perks for the donor, as well as unlocking features for the server itself, including more chat options, capacity, and customization.

Using Zoom for free is possible, but it is limited in terms of how long or what kinds of meetings can be held on the platform. Higher tier plans exist for those who need to host lengthier meetings and more customization, but meetings are capped at 24 hours in length.

Likelihood to Recommend

Discord

Discord is a phenomenal tool for communication, especially when dealing with a younger demographic. With the ability to create servers, specific rooms, and to voice chat, Discord is really flexible. Because it's used primarily by the gaming community, sometimes it lacks in a professional presentation and can seem a bit more casual.
Jeff Huisjen | TrustRadius Reviewer

Zoom

Zoom is an excellent platform that shrinks people's physical distances and connects them virtually. We use Zoom in our school to impart education to my students and I think Zoom has all the necessary features for interacting with your students efficiently and effectively. Zoom is great for small businesses for remote communication among colleagues. However, in my opinion, Zoom is not suitable for external communication for advertising or marketing purposes.
Syed Saad Mahmood | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Discord
6.9
Zoom
Task Management
Discord
6.4
Zoom
Scheduling
Discord
6.1
Zoom
Workflow Automation
Discord
5.0
Zoom
Mobile Access
Discord
9.2
Zoom
Search
Discord
7.9
Zoom
Visual planning tools
Discord
7.0
Zoom

Communication

Discord
6.8
Zoom
Chat
Discord
9.7
Zoom
Notifications
Discord
8.9
Zoom
Discussions
Discord
9.2
Zoom
Surveys
Discord
6.8
Zoom
Internal knowledgebase
Discord
8.3
Zoom
Integrates with GoToMeeting
Discord
4.0
Zoom
Integrates with Gmail and Google Hangouts
Discord
4.0
Zoom
Integrates with Outlook
Discord
4.0
Zoom

File Sharing & Management

Discord
9.0
Zoom
Versioning
Discord
9.7
Zoom
Video files
Discord
7.6
Zoom
Audio files
Discord
8.2
Zoom
Document collaboration
Discord
10.0
Zoom
Access control
Discord
7.9
Zoom
Advanced security features
Discord
9.5
Zoom
Integrates with Google Drive
Discord
10.0
Zoom
Device sync
Discord
9.4
Zoom

Performance & Compatibility of Online Events Software

Discord
Zoom
8.4
High quality audio
Discord
Zoom
8.5
High quality video
Discord
Zoom
8.6
Low bandwidth requirements
Discord
Zoom
7.7
Mobile support
Discord
Zoom
8.7

Screen Sharing

Discord
Zoom
8.6
Desktop sharing
Discord
Zoom
9.0
Whiteboards
Discord
Zoom
8.3

Online Meetings / Events

Discord
Zoom
8.4
Calendar integration
Discord
Zoom
8.4
Meeting initiation
Discord
Zoom
8.7
Integrates with social media
Discord
Zoom
7.7
Record meetings / events
Discord
Zoom
8.8
Slideshows
Discord
Zoom
8.5

Online Events Collaboration

Discord
Zoom
8.4
Live chat
Discord
Zoom
8.7
Audience polling
Discord
Zoom
8.2
Q&A
Discord
Zoom
8.4

Online Events Security

Discord
Zoom
8.4
User authentication
Discord
Zoom
8.3
Participant roles & permissions
Discord
Zoom
8.5
Confidential attendee list
Discord
Zoom
8.4

Pros

Discord

  • video chat with team - screen share
  • text chat with multi channels and hastags
  • control over roles and members
  • sharing files and resources with team members
  • Interest groups and hobby community building
Laura Glover | TrustRadius Reviewer

Zoom

  • It's a great way to connect around the world with minimal bandwidth consumption.
  • Meeting our peers and exchanging ideas is made possible through the use of high-quality video and audio calls.
  • Exceptional audio and video quality; we are recording meetings and transferring them to other storage.
  • Compared to other apps, it has more features and allows for efficient file sharing within the chatbox.
Muhammad Hossain | TrustRadius Reviewer

Cons

Discord

  • The app can use a lot of CPU and (interestingly) GPU. This has been a long lasting issue and has improved a little lately.
  • Fullscreen mode can be hard to navigate.
Su Kaygun Sayran | TrustRadius Reviewer

Zoom

  • You need an app to make the calls and meetings, but it would be perfect if it had a web-based option.
  • Sometimes when internet speed drops, the audio quality also drops; I would understand the video quality dropping, but the audio doesn't consume much bandwidth, so it would be nice to have a consistent audio even on low internet speeds.
Alban Kaperi | TrustRadius Reviewer

Likelihood to Renew

Discord

No score
No answers yet
No answers on this topic

Zoom

Zoom 9.5
Based on 15 answers
We're sticking with Zoom for the foreseeable future--given its compelling feature set, ease of use, and advanced technology, there's just no other competition to be excited about. Plus it's a Gartner-recognized industry leader, so it's a rather easy choice.
Stefan Scherbik | TrustRadius Reviewer

Usability

Discord

Discord 7.5
Based on 2 answers
I would say its overall usability is good, but it does take some getting used to and training on it. You cannot jump right in and understand it all. Someone had to explain it all to me and how the different functions and commands worked within the program and groups.
Anonymous | TrustRadius Reviewer

Zoom

Zoom 8.7
Based on 28 answers
Everything is easy to understand and use, new users need no training. On the flipside there are minor annoyances such as calendar export being cumbersome (need re-auth every time) and also not having recordings shared within a team or forcing people to name them.
Matthew Gardner | TrustRadius Reviewer

Reliability and Availability

Discord

No score
No answers yet
No answers on this topic

Zoom

Zoom 10.0
Based on 2 answers
There have been less than a handful of outages during our two years with Zoom, and whenever there was one, an email informing us of the outage went out immediately, and they had the issue resolved shortly thereafter.
Stefan Scherbik | TrustRadius Reviewer

Performance

Discord

No score
No answers yet
No answers on this topic

Zoom

Zoom 10.0
Based on 2 answers
Zoom has among the best performance of any video conference platform, as I've mentioned several times. Besides that, their Chat platform works great, and their back end always runs smooth. It's unfortunate that reporting can now only be done by one month at a time, but nonetheless, it only takes a second to run any kind of Zoom report, whether it's an attendee report, Poll results, a user report, a list of meetings from the past month, etc.
Stefan Scherbik | TrustRadius Reviewer

Support Rating

Discord

Discord 9.2
Based on 3 answers
There is plenty of online documentation and knowledge base articles. As well as having an open API to be able to tie it into other products makes it a really viable solution for any business. I have never had to contact support, any questions which I have need answered can be found in the documentation,
Phil Haldane | TrustRadius Reviewer

Zoom

Zoom 7.8
Based on 42 answers
As I've written before, Zoom makes us feel like we matter and that we're a client rather than a customer. They want us to succeed and they put in the time to make sure that we do. I feel like they're more of a business partner rather than simply a vendor or supplier. They spent a lot of time onboarding with us, giving us demos, helping us get set up, and then giving us follow-up to be sure it's going well.
Kenneth Hess | TrustRadius Reviewer

Implementation Rating

Discord

No score
No answers yet
No answers on this topic

Zoom

Zoom 10.0
Based on 14 answers
If you receive any pushback from higher ups, point to any of the various positive reviews like this one. Or show Zoom's excellent Gartner report, or articles describing Zoom's partnership with Sequoia capital. It's not difficult to show how Zoom is a trustworthy industry leader with best-in-class technology.
Stefan Scherbik | TrustRadius Reviewer

Alternatives Considered

Discord

Discord allows you to organize communication between many people, while not "mixing everyone together", but dividing them into appropriate groups. Thanks to the ability to work through the browser, Discord is easy to use on any device, without the need to install additional applications.
Vasilii Chistyakov | TrustRadius Reviewer

Zoom

Zoom cannot be beaten for ubiquity - 100% of my clients and prospective clients are already familiar with Zoom. This is the #1 reason why I use Zoom. Additionally, Zoom integrates with AcuityScheduling, saving me a lot of time in creating meetings and adding them to the calendar. Zoom is disappointing in terms of video quality, interactivity features, and privacy. In cases where I need to use the recording of webinars for digital products, I will always use Crowdcast, and in cases where privacy is essential, I will use JitsiMeet.
Sarah Martin | TrustRadius Reviewer

Contract Terms and Pricing Model

Discord

No score
No answers yet
No answers on this topic

Zoom

Zoom 8.0
Based on 6 answers
No there are no aspects that I would recommend to be changed as far as Zoom that I would like to change. The user interface, resource-sharing capabilities, participant ease of use, meeting invitations, and easy integration with other apps make it worthy of the pricing that it demands or proposes from its users/stakeholders.
Santanu Sen | TrustRadius Reviewer

Scalability

Discord

No score
No answers yet
No answers on this topic

Zoom

Zoom 10.0
Based on 1 answer
Because the Basic licenses are completely free, and because it's very easy to configure and install Zoom, and because anyone can join Zoom from a link without needing an account, scaling is a Breeze. There are absolutely no roadblocks. My company keeps adding more Zoom Pro license every week since it's so in demand. We were able to convert users from several different platforms onto Zoom with no trouble at all.
Stefan Scherbik | TrustRadius Reviewer

Professional Services

Discord

No score
No answers yet
No answers on this topic

Zoom

Zoom 8.7
Based on 5 answers
It's a terrific tool for virtual meetings, presentations, and get-togethers. It's an incredible method to connect with individuals all around the world. It's a professional tool that enables us to share our experiences while continuing to work. It's simple to use, works with Google Calendar, and allows you to arrange meetings. If you work from home or abroad, Zoom includes great features like screen sharing, remote control, presentation mode, and even backdrops. I have been able to keep my work life balanced by integrating with other software. Clients were happy getting a simpler form of communication platform
Mohiuddin Robin | TrustRadius Reviewer

Return on Investment

Discord

  • Discord has allowed us to connect to students when typical email & text would not work.
  • Discord has allowed easy creation and communication for small group leaders and their students.
  • Discord is free and so many students have access to it.
Jeff Huisjen | TrustRadius Reviewer

Zoom

  • It enables me to send and receive messages from my team members during video calls, handling online presentations.
  • With the ability to quickly stop, mute, and even receive notifications when someone enters or exits the meeting room, I'm never obligated to show up while making a call.
  • It is possible to record online meetings for future reference and more effective customer service. As we dealt with a lockdown, Zoom helped our business run smoothly.
Aurpa Fiza | TrustRadius Reviewer

Pricing Details

Discord

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$4.99 per month

Discord Editions & Modules

Edition
Discord Nitro$9.991
Discord Nitro Classic$4.991
  1. per month
Additional Pricing Details
16% discount on annual pricing for Discord Nitro ($99.99 per year) and Discord Nitro Classic ($49.99 per year).

Zoom

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

$14.99 per month

Zoom Editions & Modules

On-premise Edition
Virtual H.323/SIP Room Connector$491
Business19.991
  1. per month
SaaS Edition
BasicFree1
Pro14.992
Business19.992
Enterprise19.992
  1. Free
  2. per month/per license
Additional Pricing Details
Discounts available for each plan if you pay annually.

Rating Summary

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