Based on 1718 reviews and ratings
Discord is a communications platform that integrates text chat, voice, and video into an app. Users can directly message each other, join servers populated and managed by other users typically organized by topic, create their own server, and keep a list of personal contacts in the app. Initially oriented toward audiences in platforms like Reddit and Twitch, which in 2015 were abandoning traditionally popular services like IRC, Discord has maintained a reputation that it is primarily used by gamers and associated communities. As of this year, the company has pivoted to branding as an all-encompassing social chat platform for all uses.
Zoom is a video communications platform specializing in web conferencing, webinars, and cloud-based telephony. Zoom also specializes in conference room management and equipment. Recently, Zoom has cemented itself as an entrant into the Unified-Communications-as-a-Service market with updates to their Zoom Phone, Zoom Rooms, and Zoom Meetings offerings to optimize online collaboration features. Potential buyers have the option of using only Zoom Meetings for conducting web conferences or adding on Zoom Rooms, Zoom Phone, and Zoom Video Webinar.
As they represent similar aims, Zoom and Discord share many features and purposes, but they are distinct in several ways.
Discord’s principal volume of communication is textual. The app’s distributed framework, where the servers are virtual and supported by optional user donations, means a user can typically join the app for free, then find invites to servers. Chats inside a server are usually set to allow searches, allowing for a variety of filters. Moderators of servers can host their chats in perpetuity as they see fit.
Zoom’s principal volume of communication is video. Zoom meetings foreground the visual aspects of streaming video content, from the layout to its prominent options. Owners of meetings can secure their meetings with a variety of options, with additional moderating options. Individual meeting sessions are capped at a length of time based on the account, usually torn down when complete.
Despite its popularity, Zoom users have identified several areas of improvement for the platform. Many users do not find Zoom’s interface to be very user-friendly, with many citing leaving a meeting not being as simple as it should be. Another common issue is starting up the program itself. With the desktop version, users have run into having to restart the program to get it to launch. On the mobile version, users find it hard to figure out where standard features like toggling participant views are in the interface.
Discord may have a tougher learning curve for many users, as the invite and username system has features that would be unfamiliar to first-time users of internet chat services. A higher degree of technical know-how may be needed for comfortable use of it. Invites to servers are not freely searchable on the app out-of-the-box. They are instead found around the internet or from other users. As such, some communities and uses of the app may appear closed-off to the casual user.
Discord is free to use, but one can choose to boost a server at a rate determined by its moderator(s). Doing so unlocks perks for the donor, as well as unlocking features for the server itself, including more chat options, capacity, and customization.
Using Zoom for free is possible, but it is limited in terms of how long or what kinds of meetings can be held on the platform. Higher tier plans exist for those who need to host lengthier meetings and more customization, but meetings are capped at 24 hours in length.
Provided by the TrustRadius Research Team
Published on September 2, 2020
Likelihood to Recommend
Feature Rating Comparison
Visual planning tools
Integrates with GoToMeeting
Integrates with Gmail and Google Hangouts
Integrates with Outlook
Advanced security features
Integrates with Google Drive
High quality audio
High quality video
Low bandwidth requirements
Integrates with social media
Record meetings / events
Participant roles & permissions
Confidential attendee list
- It just works. Biggest complaint with our previous solution is that it took 10 minutes to connect to a meeting. Now, our users connect instantaneously.
- Dashboard is fantasitic. Can access real time information to troubleshoot calls.
- Admin ports offers quite a bit of information. Like that it's a one stop shop to access everything I need to administer the site, users, run reports and access the dashboard.
- Tickets get resolved quickly.
- Feature requests are realized quickly.
- When I used Zoom while conducting some administration tasks, it wasn't quick to switch back and forth between the one providing support and the user for the copy/paste function. When I spoke to the one providing support they said it happened all the time.
Likelihood to Renew
Reliability and Availability
Return on Investment
- Allowed for us to start meetings at a faster speed especially with its Slack integration.
- Integration with HubSpot has made it easy to also set up Zoom webinars and sync any contact data within the CRM.
- Need battery chargers for laptops in a meeting lasting over an hour - drains them fairly quickly.
Premium Consulting/Integration Services—
Entry-level set up fee?
Discord Editions & Modules
Additional Pricing Details—
Premium Consulting/Integration Services
Entry-level set up fee?
Zoom Editions & Modules
|Virtual H.323/SIP Room Connector||49/month|
|Zoom Room Conference Room||49/month|