What users are saying about
27 Ratings
94 Ratings
27 Ratings
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Score 9.2 out of 100
94 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.1 out of 100

Feature Set Ratings

    Enterprise Content Management

    DocuWare

    Feature Set Not Supported
    N/A
    8.3

    Laserfiche

    83%
    Laserfiche ranks higher in 12/12 features

    Content capture & imaging

    N/A
    0 Ratings
    8.4
    84%
    25 Ratings

    File sync, storage & archiving

    N/A
    0 Ratings
    7.5
    75%
    25 Ratings

    Document management

    N/A
    0 Ratings
    8.5
    85%
    25 Ratings

    Records management

    N/A
    0 Ratings
    8.1
    81%
    24 Ratings

    Content search & retrieval

    N/A
    0 Ratings
    8.6
    86%
    24 Ratings

    Enterprise content collaboration

    N/A
    0 Ratings
    8.4
    84%
    20 Ratings

    Content publishing & creation

    N/A
    0 Ratings
    8.3
    83%
    16 Ratings

    Security, risk management & information governance

    N/A
    0 Ratings
    8.7
    87%
    22 Ratings

    Contract lifecycle management

    N/A
    0 Ratings
    8.6
    86%
    19 Ratings

    Automated workflows

    N/A
    0 Ratings
    9.0
    90%
    16 Ratings

    Mobile support

    N/A
    0 Ratings
    8.3
    83%
    10 Ratings

    Integration

    N/A
    0 Ratings
    7.4
    74%
    17 Ratings

    Attribute Ratings

    • DocuWare is rated higher in 2 areas: Likelihood to Recommend, Likelihood to Renew
    • Laserfiche is rated higher in 2 areas: Usability, Support Rating

    Likelihood to Recommend

    9.0

    DocuWare

    90%
    7 Ratings
    8.0

    Laserfiche

    80%
    48 Ratings

    Likelihood to Renew

    9.0

    DocuWare

    90%
    1 Rating
    8.6

    Laserfiche

    86%
    16 Ratings

    Usability

    7.0

    DocuWare

    70%
    1 Rating
    8.0

    Laserfiche

    80%
    7 Ratings

    Availability

    DocuWare

    N/A
    0 Ratings
    10.0

    Laserfiche

    100%
    4 Ratings

    Performance

    DocuWare

    N/A
    0 Ratings
    9.0

    Laserfiche

    90%
    2 Ratings

    Support Rating

    9.0

    DocuWare

    90%
    4 Ratings
    9.4

    Laserfiche

    94%
    18 Ratings

    Online Training

    DocuWare

    N/A
    0 Ratings
    10.0

    Laserfiche

    100%
    1 Rating

    Likelihood to Recommend

    DocuWare

    We currently have a scenario where we print 1,000 documents per month, one for each resident. Because of DocuWare's ability to process barcodes, we dump that pdf to DocuWare and it files it into each resident's account. We then run scripting to add each of those documents to our cloud-based property management software. Saves having to process one document at a time per resident.
    Bill Szczytko | TrustRadius Reviewer

    Laserfiche

    Laserfiche is a great and recommendable application that has helped us to reduce errors and increase our performance. I like the ability to easily and simply automate workflows which have improved our organization's tasks efficiency. I highly recommend it since it meets all our requirements effortlessly.
    Dennis Munywa | TrustRadius Reviewer

    Pros

    DocuWare

    • The software is secure and makes our documents safe
    • The software is scalable which is like
    • The software offers features that makes document processing and collaboration easy.
    • Docuware Cloud offers some automation features
    Anonymous | TrustRadius Reviewer

    Laserfiche

    • Automates routine reports that do not need to be entered into our formal reporting system.
    • Allows for anonymous submission of complaints or tips from the public.
    • Creates a neatly and efficiently organized record of an incident through the use of checkboxes and short answers instead of a long narrative.
    Stephen Green | TrustRadius Reviewer

    Cons

    DocuWare

    • No active directory integration, this doubles up user management.
    • No Outlook integration. Would be nice to be able to interact with Docuware from email.
    • No mobile application. We have many remote users that would benefit from this.
    Anonymous | TrustRadius Reviewer

    Laserfiche

    • Some functions in Laserfiche Forms makes it hard for the average user to use such as formatting how you want a telephone number or horizontal fields.
    • CSS and Java Script make it harder for the average person to be able to make the forms the way they want. Laserfiche Answers helps but is time consuming.
    Angela Jordan | TrustRadius Reviewer

    Pricing Details

    DocuWare

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $0

    DocuWare Editions & Modules

    Edition
    Base$3001
    ProContact sales team
    Enterprise$1,5003
    Large EnterpriserContact sales team
    1. per month
    2. none
    3. per month
    4. none
    Additional Pricing Details

    Laserfiche

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $50 per month

    Laserfiche Editions & Modules

    Edition
    Subscription$50.001
    1. per month
    Additional Pricing Details

    Likelihood to Renew

    DocuWare

    DocuWare 9.0
    Based on 1 answer
    Docuware has become a vital part of our organization.
    Bill Szczytko | TrustRadius Reviewer

    Laserfiche

    Laserfiche 8.6
    Based on 16 answers
    We plan on renewing Laserfiche for the coming year but also have been considering a scanning and document management solution that can be purchased from our new accounting system company, we are implementing the accounting system this year. It will be a couple years before we make a decision to stay with Laserfiche or change.
    Judy Nie | TrustRadius Reviewer

    Usability

    DocuWare

    DocuWare 7.0
    Based on 1 answer
    Fairly intuitive for average users.
    Anonymous | TrustRadius Reviewer

    Laserfiche

    Laserfiche 8.0
    Based on 7 answers
    Laserfiche is a very easy product to use on both a technical and end-user level. This makes it readily incorporated into an organization. It does require planning and experience to avoid pitfalls, but it is the rare product that our end users have adapted to so quickly. In a short few years, our organization has become heavily reliant on Laserfiche and has re-shaped the way we architect our systems and solutions.Laserfiche has excellent documentation and training for both technical and business users. And finally, they have a very capable professional services arm.
    Anonymous | TrustRadius Reviewer

    Reliability and Availability

    DocuWare

    No score
    No answers yet
    No answers on this topic

    Laserfiche

    Laserfiche 10.0
    Based on 4 answers
    I am very satisfied with Laserfiche. I have found that certain larger jobs may are slow. This may also be related to our infrastructure environment. We have been able to tune Laserfiche to increase performance on larger jobs.
    Tim Nolan | TrustRadius Reviewer

    Performance

    DocuWare

    No score
    No answers yet
    No answers on this topic

    Laserfiche

    Laserfiche 9.0
    Based on 2 answers
    Performance, of course, is largely dependent on the underlying environment. Laserfiche does its part with multi-threading, taking advantage of multi-core servers on scanning, workflows, and bots. A SQL-Server back-end is suitable for small to medium-sized company, but may not scale to large, where Oracle would be the better choice. Workflows can be poorly written and perform recursive work slowing down the system. It's better to run batch type workflows at night when possible.
    Anonymous | TrustRadius Reviewer

    Support Rating

    DocuWare

    DocuWare 9.0
    Based on 4 answers
    We use a third-party company to assist in the support process, and they have been great to work with. Quick turn around on issues and almost immediate communication concerning support tickets. They are more than willing to consult with our IT partners as well, which is a must for our business.
    Anonymous | TrustRadius Reviewer

    Laserfiche

    Laserfiche 9.4
    Based on 18 answers
    I have never had to wait for help from Laserfiche. If I cannot find the answer online, I can easily send an email to a customer support representative. I have always been helped the same day and my questions have always been resolved. The Empower conference is always a great learning opportunity and the online resources and webinars are top-notch.
    Alexa Siebert | TrustRadius Reviewer

    Online Training

    DocuWare

    No score
    No answers yet
    No answers on this topic

    Laserfiche

    Laserfiche 10.0
    Based on 1 answer
    Easily accessible 24/7 so am able to complete courseware whenever time allows: Commute to work; waiting for friends or family; at night while relaxing [with a delicious glass of wine!]; whenever and wherever time and circumstances permit.Courseware is well written and presented in an easy to follow and understand format.
    Sheree Montgomery | TrustRadius Reviewer

    Alternatives Considered

    DocuWare

    We actually moved from DocuWare to Plate IQ because Plate is restaurant specific and shares many item codes, SKU #'s, etc from major vendors. However, we continue to use DocuWare for other data management because it was so useful to us while we used it for AP.
    Joe Ely | TrustRadius Reviewer

    Laserfiche

    Laserfiche offered me a free trial and I found it more cost-effective and suitable for my business. Although Trello has a lot more features, most of them are not required for our business. Also, we had a bad a really bad experience with the customer service of Trello. Laserfiche is way better and quick to respond to and resolve customer queries.
    Mandar Parab | TrustRadius Reviewer

    Return on Investment

    DocuWare

    • Allowed us to do multiple hours less data entry per client/per week.
    • ROI very quickly.
    • Package is customizable so you can scale as needed.
    Joe Ely | TrustRadius Reviewer

    Laserfiche

    • Most of our customers see an immediate ROI on time savings, and better information analysis and records search. Paper processes replaced by Laserfiche are no longer plagued with situations where a single person knows where large numbers of documents are for example.
    Glen Murie | TrustRadius Reviewer

    Screenshots

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