What users are saying about
67 Ratings
Top Rated
44 Ratings
67 Ratings
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Score 8.6 out of 100
Top Rated
44 Ratings
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Score 9.3 out of 100

Likelihood to Recommend

Drift

Drift makes it easy for us to feed the right information to the right people based on their intent, and it makes the whole experience simple and fast. It’s helped deliver the competitive advantage and brand experience we were striving for. If you’re not ready to innovate on the way you approach marketing, sales, and customer experience then it may not be for you.
Adrian Cohn | TrustRadius Reviewer

Loom

Loom is perfect if you do anything on a computer or phone and you need to document it. Rather than firing up another screen recording tool, recording your video, then downloading the file and uploading it to Youtube THEN sharing that link (my old workflow)—I can now just press one button, select the area of my screen I want to record, record my video, and send it within seconds. No extra software or steps.
Ben Marcoux Roofing Lead Generation Expert | TrustRadius Reviewer

Pros

Drift

  • Chatbot builder. The new builder Drift recently came out with is very user-friendly and intuitive.
  • Integrations. We integrate Drift with Salesforce and Hubspot. After a lot of testing and mini failures, we finally figured it out and everything works seamlessly.
  • Content. Drift's marketing is the best out there, and I always draw inspiration from their "human" approach to our marketing content. As a customer, I am kept up to date on product releases as well as industry leader knowledge reports to keep our company's marketing relevant, helpful, and engaging.
Rachel Green | TrustRadius Reviewer

Loom

  • Integrated right into Chrome - If I want to make a screen-capture video of a particular window in Chrome, I just start the Loom extension from within that window. It automatically records the entire window, my audio, computer audio and/or my video camera. In other words, it makes recording a screen capture video fast and almost automatic.
  • I like that it automatically saves it to my Loom account profile and also provides a URL I can send to people. I think the utility of this feature is pretty obvious. The sequence is 1. Start loom 2. click the RECORD button 3. record 4. click the STOP button 5. copy and paste the URL which loom automatically generates.
  • The way they have chosen to provide online organizing of my videos is pretty well executed. I can create folders and move related videos into those folders. This becomes really important when you start creating a lot of videos.
Jack Edward Heald | TrustRadius Reviewer

Cons

Drift

  • The all vertical work flow is tough to visualize at times. It gets a bit messy.
  • Getting a fair distribution of leads to all of the reps has been a struggle.
  • It can be tough to test in a timely matter.
Mike Thompson | TrustRadius Reviewer

Loom

  • Settings could be more configurable - I rarely want my face on the video. Every time I need to turn it off... ideally this could be a setting to have it disabled by default.
  • The UI while recording could be improved. I often forget the keyboard shortcuts, and a simpler red button floating on the screen or somethign would be great to stop the recording simply as needed.
  • The desktop app (in beta) overrides some standard keyboard shortcuts in OSX, which is frustrating.
Jeff Garon | TrustRadius Reviewer

Likelihood to Renew

Drift

No score
No answers yet
No answers on this topic

Loom

Loom 8.0
Based on 1 answer
Loom is a very good product which has many different use cases that help us to keep our products supported, allow our products to be sold, and allow us to talk with one another in the company. There are not many glaring issues with Loom that would hold me back from continuing to use this service but the main question will be how they stack up with the other video products on the market and their direct competition.
Anonymous | TrustRadius Reviewer

Usability

Drift

No score
No answers yet
No answers on this topic

Loom

Loom 10.0
Based on 4 answers
Loom is one of the easiest software solutions that I've used. Their Chrome extension is very intuitive and I hear that the desktop app is phenomenal. Once you've stopped the recording, the video is instantly available to share via the link that Loom provides you. The recipient only needs to click on the link and click 'play' on the Loom landing page. So easy.
Anonymous | TrustRadius Reviewer

Performance

Drift

No score
No answers yet
No answers on this topic

Loom

Loom 10.0
Based on 3 answers
It is the best platform that I have come across that does exactly what I want it to do when I want it to do it. It is there when I need it (browser extension) and hidden when I don't. I have never had an issue with the service and find it to be one of the most convenient tools to use when an email or Slack won't suffice.
Chandler Elmore | TrustRadius Reviewer

Support Rating

Drift

No score
No answers yet
No answers on this topic

Loom

Loom 8.6
Based on 9 answers
I use Loom for simple tasks. Never used customer support really. It's so simple to use. I haven't had any real issue with Loom which would require customer support to help me out. So I just put 5 because I don't know if the customer support is good or bad since I never used, so I'm kind of neutral.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Drift

Like I mentioned earlier, looking at Drift's UI and how it handles chat requests, it may not fare well as a dedicated support-chat system like Intercom and Zopim. Of course, their value prop is conversational marketing and lead gen through automatic bot workflows. They're trying to do too many things - like Email Sequences and Account Based Marketing for example. It would be great to see data in 12 months on how that experiment of theirs is helping the customers.
Ankurman Shrestha | TrustRadius Reviewer

Loom

For desktop recordings, I've only used Quicktime. Loom is overall a nicer looking and functioning tool for recording videos, although there are a couple tools that Quicktime has (like splicing videos and selecting a specific recording size) that I wish Loom had
Andrea Cross | TrustRadius Reviewer

Return on Investment

Drift

  • Drift has allowed us to capture more MQLs since we started using it.
  • Drift has increased customer satisfaction with our services since it enabled real-time support and communication with them.
  • Drift has allowed us to spend less time supporting users or replying to user questions, and spend more time on critical business issues, while maintaining the same level of support for our customers.
Anonymous | TrustRadius Reviewer

Loom

  • We're able to keep hiring managers happier which typically can increase the number of hires we have. That, in turn, increases revenue. Happy hiring managers also mean more renewals of partnerships
  • We're able to get information to the hiring manager quicker, which can lead to quicker hiring times, which means more money to use faster.
Anonymous | TrustRadius Reviewer

Pricing Details

Drift

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Loom

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional

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