Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Egencia
Score 5.7 out of 10
N/A
Egencia, part of the Expedia group, offers their corporate travel management program and applications. Egencia supports business travel compliance with authorization workflow, as well as travel expense tracking, travel risk management and policy adherence, mobile app, as well as travel consulting services available on demand.N/A
SAP Concur
Score 8.0 out of 10
N/A
SAP Concur is a SaaS expense report management product, and handles corporate travel booking, expense report automation, reimbursement, audit, and business intelligence, and corporate card integration.
$9
per month
Pricing
EgenciaSAP Concur
Editions & Modules
No answers on this topic
Concur Travel and Expense
$9.00
per report (average price)
Offerings
Pricing Offerings
EgenciaSAP Concur
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
EgenciaSAP Concur
Considered Both Products
Egencia
Chose Egencia
Egencia didn't hold a candle to any of the other programs I used. Concur was much more professional and intuitive. Upside's customer service was head and shoulders above Egencia's.
Chose Egencia
I think Concur is a step above compared to Egencia. Egencia is not backed up by a company like SAP that enhances the integration and ease of using the app. Otherwise Egencia is doing a good job for mid market companies but it must be hard to scale at an enterprise level.
SAP Concur
Chose SAP Concur
Concur (SAP) integrates with all other SAP modules. Concur's reporting abilities are excellent. For large companies that have frequent users who travel and needs to create expense reports, it makes it easy on the finance side to collect the data and audit the finances at the …
Chose SAP Concur
SAP Concur is a full-featured solution with automation and intelligent reporting tools all this helps us to streamline our travel and expense management while saving time and cost. Its also easy to generate reports and navigate through the past trips and expenses for making …
Chose SAP Concur
Concur Travel and Expense is comparable to other solutions I’ve used. However, it’s nice that it pulls both functions - expenses and travel - into a single web app.
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
EgenciaSAP Concur
Travel Management
Comparison of Travel Management features of Product A and Product B
Egencia
1.0
1 Ratings
10% below category average
SAP Concur
-
Ratings
Customizable Approval Workflows1.01 Ratings00 Ratings
Travel Spend Reports1.01 Ratings00 Ratings
Consolidated Invoicing1.01 Ratings00 Ratings
Centralized Itinerary Management1.01 Ratings00 Ratings
Collaborative Booking1.01 Ratings00 Ratings
Reuses Traveler Information1.01 Ratings00 Ratings
Integrated Expensing Tool1.01 Ratings00 Ratings
Expense Management
Comparison of Expense Management features of Product A and Product B
Egencia
-
Ratings
SAP Concur
8.4
229 Ratings
5% above category average
Employee Expense Reporting00 Ratings8.7226 Ratings
Corporate Card Reconciliation00 Ratings8.0163 Ratings
Payment Management
Comparison of Payment Management features of Product A and Product B
Egencia
-
Ratings
SAP Concur
7.8
189 Ratings
3% below category average
Customizable Approval Policies00 Ratings8.2159 Ratings
Financial Document Management00 Ratings8.2132 Ratings
Payment Status Tracking00 Ratings7.9159 Ratings
Payment Audit Trail00 Ratings7.5145 Ratings
Duplicate Bill Detection00 Ratings7.9129 Ratings
Advanced OCR00 Ratings7.1120 Ratings
Electronic Funds Transfer00 Ratings7.8110 Ratings
Best Alternatives
EgenciaSAP Concur
Small Businesses
Airbnb for Work
Airbnb for Work
Score 8.5 out of 10
Dext Prepare (with Receipt Bank)
Dext Prepare (with Receipt Bank)
Score 9.1 out of 10
Medium-sized Companies
Lola.com
Lola.com
Score 8.0 out of 10
Darwinbox
Darwinbox
Score 7.9 out of 10
Enterprises
SAP Concur
SAP Concur
Score 8.0 out of 10
Webexpenses
Webexpenses
Score 8.5 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
EgenciaSAP Concur
Likelihood to Recommend
1.0
(15 ratings)
8.1
(698 ratings)
Likelihood to Renew
-
(0 ratings)
6.6
(29 ratings)
Usability
10.0
(1 ratings)
6.0
(71 ratings)
Availability
-
(0 ratings)
7.2
(9 ratings)
Performance
-
(0 ratings)
7.2
(6 ratings)
Support Rating
6.4
(8 ratings)
8.9
(36 ratings)
In-Person Training
-
(0 ratings)
8.2
(4 ratings)
Online Training
10.0
(1 ratings)
9.5
(4 ratings)
Implementation Rating
-
(0 ratings)
8.7
(9 ratings)
Configurability
-
(0 ratings)
9.1
(4 ratings)
Ease of integration
-
(0 ratings)
8.7
(47 ratings)
Product Scalability
-
(0 ratings)
9.6
(47 ratings)
Vendor post-sale
10.0
(1 ratings)
8.8
(5 ratings)
Vendor pre-sale
10.0
(1 ratings)
8.8
(4 ratings)
User Testimonials
EgenciaSAP Concur
Likelihood to Recommend
Expedia Group
Overall, Egencia is a good tool for my employees to use when I (or my work partner) aren't available to make the reservations. They can easily access their account and the charges will go on the corporate credit card. This makes it all around easy for the traveling employees.
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SAP Concur
I would highly recommend SAP Concur as it's the best tool for managing all our business travel and expenses in one place. It's very easy to use and has a very dedicated and supportive customer team available 24/7. The mobile app makes it easy to manage all our expenses through an intuitive and user-friendly interface.
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Pros
Expedia Group
  • Egencia is an all-in-one booking tool so you can keep everything in once place.
  • Egencia works with SAML, so it's easy for users to get set up and logged in.
  • Egencia helps keep things in order by preventing bookings without the approval of managers. This can help keep costs low as well.
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SAP Concur
  • SAP Concur has mobile applications for iOS and Android devices.
  • It offers capabilities that automate complex and repetitive accounting processes.
  • In addition, SAP Concur offers invoice, travel, and expense modules in one place.
  • It eradicates errors when paying vendors by matching POs, invoices, and receivables.
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Cons
Expedia Group
  • Customer service was awful. It was a running joke that when we had to call customer service for something (frequent), it was a crap-shoot whether we were going to get someone that knew what they were doing.
  • The website was not intuitive and sometimes made it difficult to find the flights we wanted. Most of the admins resorted to looking for flights on other services and then searching for that flight specifically in Egencia.
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SAP Concur
  • Data syncing between the mobile app and the web platform may occasionally experience a little delay. That is not a major problem, but it can cause small inconsistencies in real-time data.
  • Concur's setup features may seem a little complicated to certain administrators.
  • Concur offers a number of powerful reporting services, but some users might want more in-depth options for tailoring reports to their own business requirements.
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Likelihood to Renew
Expedia Group
No answers on this topic
SAP Concur
Now that we are fully on Concur, switching is not an option. Concur has become ingrained in our expense reporting process. Furthermore, Concur continues to improve its offering. Each month, they release updates and changes, many of which were client requested. Concur's constant evolution means it is adapting with my business
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Usability
Expedia Group
It is just so simple to use.
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SAP Concur
I think it is very easy to use, especially once you are acquainted with it. I think the UX could be improved so some things, like accessing old reports, are more intuitive once you learn it though it is not difficult to replicate.
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Reliability and Availability
Expedia Group
No answers on this topic
SAP Concur
In prior years I would have given them a 9.5 for availability. Unfortunately in 2015 so far this rating has dropped to a 7 overall.
We have experienced far too many interruptions - from admins to employees who rely on it for day to day booking of travel and submission of expense reports. Server errors, slow system response time and spinning wheels are too common place. Those things should be a rare occurrence, not a daily interruption.

While Conur still has great product offerings overall, they are currently not offering world class or best in class product (and customer service) availability. Remaining hopeful they step up and get their A game going again soon.
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Performance
Expedia Group
No answers on this topic
SAP Concur
Pages always load quickly, reports are always completed in a quick and efficient time frame, and everything about the experience is swift. I've never had any frustrations or complexities that can't be handled easily
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Support Rating
Expedia Group
When I had a problem with cancelled and rescheduled flight Egencia team was not helpful at all. They claimed that in their system the flight is still happening hence they will not advise on anything else. I had to spend a lot of time calling the airline to clarify the details and to find out when my flight is happening in the end.
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SAP Concur
I have never had to use customer support when using Concur Expense - the UX could be a bit nicer on the eyes or easier to understand, but there have never been any problems when using Concur Expense that I have had to ask or reach out to customer support to help me with anything.
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In-Person Training
Expedia Group
No answers on this topic
SAP Concur
My Seniors were the ones who taught me about Concur. Concur Support team has sent me training links and answered me in their tickets too. Usually they are helpful and knows their stuff. There are times when webex meetings is conducted for reporting training. They were very patient and took down all the details from me.
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Online Training
Expedia Group
My training was over the phone with some trial and error.
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SAP Concur
To the point and adapted to user
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Implementation Rating
Expedia Group
No answers on this topic
SAP Concur
There are different implementation teams for each module of the product you purchase, so implementation is not a 'one size fits all' environment. Also, the different implementation teams have different ways of doing things, so Concur could stand some standardization and streamlining in this area. A Project Manager can make or break an implementation so don't be scared to ask for a new one if things are rocky.
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Alternatives Considered
Expedia Group
It's not even close! Axios was much more difficult to navigate than Egencia. In my opinion, Egencia more closely mirrors travel booking systems we all use outside of work, which makes training much easier for new users. The ability to automatically download calendar invites, share itineraries, and download PDF receipts is such a big help
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SAP Concur
We have not used any other product for travel and expense management. Earlier this process was manual through HR and Accounts department. SAP Concur now makes the bookings and reimbursements process online and easy for us. SAP Concur also keep track and records of all expenses done. Therefore, it helped our teams to manage financials.
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Scalability
Expedia Group
No answers on this topic
SAP Concur
This program has been very helpful, user friendly and has been a great asset to use to assist with time management. Not only are leadership involved with using this program but all staff as well. This is also a great way to hold each accountable. Easy startup with not many means for hands on training
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Return on Investment
Expedia Group
  • More efficient booking - save time.
  • We can specify when additional approval needs to take place based on perimeters that we set (price, class, etc) - save money!
  • All electronic - bookings all online so have easy access to all staff trips.
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SAP Concur
  • One of the things that I can notice the most through the use of this software is the ease with which I can make travel reservations for business meetings in other cities.
  • As it is a multifunctional software, it allows us to carry out different tasks, and we can finish in record time, so we can also focus on different tasks that are also important for the proper development of the company.
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ScreenShots

SAP Concur Screenshots

Screenshot of a picture of a receipt snapped from a smartphoneScreenshot of analytics from SAP ConcurScreenshot of the integrated travel and expense applicationScreenshot of the SAP Concur mobile app