FluidSurveys (Discontinued) vs. Pollfish vs. SurveyMonkey

For surveys, and for centralized info-gathering, FluidSurveys provides an excellent solution. There are other programs out there which provide a wider range of solutions (i.e., they can be used for surveying AND comprehensive online engagement, rather than just a data-gathering type of consultation); however, for programming and implementing surveys, FluidSurveys has an effective variety of strengths and options that make it optimal for users who are focused specifically on surveys.

Despite its minor shortcomings, PollFish is still very good for startups that need to gauge their product idea's potential acceptance and customer demand, and also very useful for fine-tuning their branding, messaging, product features, and even pricing. This is so much better than traditional polling and surveying, which were more expensive and much slower in the past.

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SurveyMonkey is well suited for external, professional, client-facing forms and complex question types. I've tried generating forms on HubSpot, and it's not nearly as intuitive or clean-looking, and not all question types are supported (e.g. Likert scales). For quick, internal forms that don't need to be as pretty or professional, I find that Google Forms is the quickest and easiest to pull together, especially since it has a single, universal respondent link. If I wanted to embed a link in a mass email, SurveyMonkey doesn't allow multiple respondents to use the same link on my plan.

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• User-friendly. For the majority of the general and basic tools you can use with FluidSurveys to build surveys are simple to use and intuitive. When certain issues come up, the service is quick (chat room) and effective.
• Anonymity: the software has the reputation of being safer in terms of safeguarding private information the respondents share by answering surveys (this is mainly due to the fact that the servers are in Canada). Thus, indirectly, they increase response rates.
• Extensive possibilities: FluidSurveys offers a plethora of possibilities and options that really renders the experience interesting in terms of micro-managing each details of the surveys you are sending out there. When the invitation leaves by email, it is exactly how you want it.

• Obtain people's opinions on a specific topic, both quantitatively and qualitatively, as it has option for open answers.
• Being able to segment my audience not only by country and state, but also by city and even socioeconomic level (something that is particularly difficult outside of the United States).
• Be able to insert videos in order to make quick creativity tests.
• Obtain quick results. Most of the times in only one day, even with specific segmentations.

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• Keeps identifiable information anonymous.
• Being able to close the survey at a set time without having to remember to do so.
• Takes the guess work out of response collecting.
• Makes it easy to categorize responses within the same survey. Being able to add tags to open-ended questions makes it easy for us to identify patterns in responses.
• An array of survey options and questions.
• An all around great product that meets multiple needs.
• Can have multiple collectors for the same survey to included manual input.

• There should be more flexibility and customizability with regard to survey design (e.g. background, fonts...)

• The survey editor UI can be quite annoying. The way it scrolls back up to the top of the page whenever I click on a question to edit it makes it so that the page is constantly moving.
• Oftentimes I get an "oops an error occurred" message but it never actually explains what is going wrong.
• Customer support can sometimes take a long time to respond making it challenging when faced with a platform question or capability I am not familiar with.

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• I would like to have more customizable options for branding it to our hospital colors. Some survey options allow you to enter html color codes. SurveyMonkey allows you to change colors and you have to pick from selected options.
• Embedding the surveys into a webpage, like WordPress is not as seamless as other services.

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Note: I am responding to this question as a user of the system and not a representative of my organization.

On a personal level/as a user only, I would definitely continue to use FluidSurveys.On a personal level/as a user only, I would definitely continue to use FluidSurveys.

Compared to other competitors in the market (including a few I've used internally), if you're looking for a survey application, this one does the job and it's quite inexpensive too. Considering the fact that it comes with a handy mobile application too (on iOS and Android), you also get flexibility thrown in the deal too.

I think the average person can very quickly pick up on the basics of the system: they would have no problems programming and launching a basic survey. Organizations may benefit from having people of different backgrounds getting their hands dirty in the system: at a minimum, both web programmers and opinion research advisors should be solicited for input or help.

For what it is and what it offers, I think it is very user friendly, intuitive and reactive. As long as you don't treat it as a powerful full service research tool and look at it more as the scrappy DIY option, it will actually exceed expectations.

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It does everything a survey software should do, and it does it very well. I can't speak for how well it would work for a business that was surveying tens of thousands of people - but for a small business of 50 employees with a couple of thousand clients, it does everything it needs to do.

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still to many limitations for more complex surveys --skips, filtered questions, etc.

I've never had to contact the SurveyMonkey customer care team directly, but they have a pretty good library of help articles on their website. Everything from designing and executing your survey to account and billing questions. I never had a need for further support from Survey Monkey.

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Implementation not required.

Although I do not have much experience with Survey Monkey, the only two reasons why I choose FluidSurveys is that clients demand it (privacy and anonymity) and because managing multiple surveys at a time is easier. As for ODK Collect, I think it is a valuable alternative to FluidSurveys if you have time to learn the coding (not very complicated). ODK is a little less user friendly and you cannot address small details as you can with FluidSurveys (e.g.: formatting).

Pollfish is the most cost effective and the quickest survey platform. However there are questions when it comes to the actual reliability of the results that are retrieved from Pollfish surveys. However, its speed makes it tough to use other platforms, even at a potential sacrifice of the quality of data.

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SurveyMonkey is easier to customize and provides much more in depth analytics. SurveyMonkey also provides better templates providing us with a better presentation to our employees. SurveyMonkey also comes with a more trustworthy platform that ensures confidentiality, which is incredibly important to our employees and means we're getting more reliable results from the surveys.

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Independently Invited by TrustRadius

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• Confidentiality of data is a big concern for our company, and we feel more secure working with a Canadian company. Our clients feel more secure, too.

• Drives a lot of traffic to our website when consumer insights pieces are put out
• Had one customer request a meeting based on seeing our consumer data leading to a $100,000+ close on an opportunity
• Drives our strategy for certain areas of our product development

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Invited by TrustRadius (TR) on Vendor's Behalf

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• The speed at which we can develop, program, execute and generate actual usable results provides significant value, particularly when we need fresh numbers to illustrate a point.
• The fact that we can execute a research project so quickly means that new research is always a primary option when we're developing campaigns. That's a huge value proposition.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info