What users are saying about
38 Ratings
153 Ratings
38 Ratings
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Score 9.6 out of 100
153 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.1 out of 100

Feature Set Ratings

  • FormAssembly ranks higher in 4 feature sets: Survey Format & Appearance, Survey Content, Survey Logic, Survey Administration & Security
  • Formstack Forms ranks higher in 2 feature sets: Survey Reporting & Analytics, Survey Distribution

Survey Format & Appearance

9.2

FormAssembly

92%
6.6

Formstack Forms

66%
FormAssembly ranks higher in 3/3 features

Survey templates

9.8
98%
7 Ratings
8.7
87%
53 Ratings

Themes

8.5
85%
8 Ratings
5.3
53%
57 Ratings

Custom logo/branding

9.3
93%
9 Ratings
5.9
59%
59 Ratings

Survey Content

9.0

FormAssembly

90%
8.1

Formstack Forms

81%
FormAssembly ranks higher in 2/3 features

Changes to live survey

9.7
97%
8 Ratings
7.3
73%
54 Ratings

Question design help

7.5
75%
7 Ratings
8.0
80%
1 Rating

Multiple question types

9.8
98%
9 Ratings
9.0
90%
59 Ratings

Survey Logic

9.8

FormAssembly

98%
7.9

Formstack Forms

79%
FormAssembly ranks higher in 1/1 features

Survey logic flexibility

9.8
98%
8 Ratings
7.9
79%
59 Ratings

Survey Reporting & Analytics

8.5

FormAssembly

85%
9.3

Formstack Forms

93%
Formstack Forms ranks higher in 4/5 features

Response tracking

9.7
97%
9 Ratings
10.0
100%
1 Rating

Data export

9.5
95%
8 Ratings
9.0
90%
60 Ratings

Standard reports

7.9
79%
6 Ratings
9.0
90%
57 Ratings

Custom reports

7.7
77%
6 Ratings
8.3
83%
49 Ratings

Analytics

7.5
75%
6 Ratings
10.0
100%
1 Rating

Survey Administration & Security

8.7

FormAssembly

87%
8.5

Formstack Forms

85%
FormAssembly ranks higher in 1/2 features

Access controls

7.9
79%
6 Ratings
8.6
86%
56 Ratings

Compliance

9.6
96%
6 Ratings
8.3
83%
51 Ratings

Survey Distribution

7.9

FormAssembly

79%
8.0

Formstack Forms

80%
FormAssembly ranks higher in 1/2 features

Vendor-offered crowdsourcing

6.0
60%
1 Rating
8.0
80%
1 Rating

Respondent restrictions

9.7
97%
4 Ratings
8.0
80%
1 Rating

Attribute Ratings

  • FormAssembly is rated higher in 2 areas: Likelihood to Recommend, Support Rating
  • Formstack Forms is rated higher in 1 area: Likelihood to Renew
  • FormAssembly and Formstack Forms are tied in 1 area: Availability

Likelihood to Recommend

9.8

FormAssembly

98%
12 Ratings
7.7

Formstack Forms

77%
75 Ratings

Likelihood to Renew

8.5

FormAssembly

85%
3 Ratings
9.1

Formstack Forms

91%
12 Ratings

Usability

FormAssembly

N/A
0 Ratings
7.6

Formstack Forms

76%
6 Ratings

Availability

10.0

FormAssembly

100%
2 Ratings
10.0

Formstack Forms

100%
4 Ratings

Support Rating

10.0

FormAssembly

100%
2 Ratings
4.6

Formstack Forms

46%
7 Ratings

Implementation Rating

FormAssembly

N/A
0 Ratings
10.0

Formstack Forms

100%
2 Ratings

Likelihood to Recommend

FormAssembly

FormAssembly has been an essential tool to have in our back pocket. It's best when you need a form quickly and can compromise on some of the dynamic elements that would be possible in Visualforce. It serves a particularly critical need when skilled developers are at a premium, but clever admins are available.
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Formstack

Formstack makes it easy to create a variety of forms. I have used it for event interest and registrations, email list sign-ups, and surveys. I have found it easy to customize, and easy to export data for import into other systems (e.g., CRM).
Read full review

Pros

FormAssembly

  • SalesForce integration is really nice. You can map to specific fields with form values, or you can use detailed formulas. You can also choose to bypass assignment rules on a per-form basis, and create customized logic for when cases are created, when leads are created/merged, etc. It's very robust.
  • Form creation in general is very simple. They've gotten good over the years of creating an intuitive, drag and drop interface that's quick to edit. I like that you can also assign values to fields so conditional form building gets easy.
  • I like that you can customize how responses are viewed in the response window. Choose what columns show up so you can find records with ease, and with just one glance. OR you can download everything to excel in a snap too.
Read full review

Formstack

  • Allows for unique situations. As a school, we don't have the luxury of being cookie cutter. Neither do our forms.
  • Support. If we don't know how to do it, their support team has been very helpful and actually attempts to understand the issue on hand.
  • User friendliness. In our field we have a phrase: "what if you get hit by a bus?" With Formstack, you can "get hit by the bus" and someone else can jump in and still keep things running (this is used as a phrase for illness, not termination).
Read full review

Cons

FormAssembly

  • It may not be Salesforce Lightning Experience compatible - at least for us - in terms of linking to Lightning Experience Notes
  • Saving a form edit can be confusing depending on where in the form the edit is made
  • It would be nice to add a background image so that the desktop browser doesn't have so much white-space around the form.
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Formstack

  • Setting up our multi-step form took some getting used to. Some of the branching logic configuration wasn't as intuitive as would be ideal.
  • Since we were pushing data directly into Hubspot, I found it cumbersome to deal with data storage limits within Formstack. I would get frequent notices that new responses were not being stored in Formstack and that I needed to upgrade or delete data. I got tired of that.
  • More/easier support for custom fonts would have been a huge plus. We were able to customize the form's appearance, but had to make some concessions in that regard.
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Pricing Details

FormAssembly

Starting Price

$0

Editions & Modules

FormAssembly editions and modules pricing
EditionModules
Professional - Monthly$891
Premier$2242
EnterpriseContact sales3
ComplianceContact sales4

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

Optional

Additional Details

Formstack Forms

Starting Price

$0

Editions & Modules

Formstack Forms editions and modules pricing
EditionModules
Silver591
Gold992
Platinum2493
EnterpriseContact sales team4

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

We also offer a variety of Add-on features: Workflows, Conversion Kit, Portals, Approvals

Likelihood to Renew

FormAssembly

One major point for us is our migration to a completely Microsoft infrastructure. IN addition to that, the afore mentioned need to ingest external data resources means that we do have our eyes open toward the landscape so that we can fill these needs. This in no way indicates a move away from FormAssembly: their support is first rate, and so far the product has always stood up to the tests we've put it through.
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Formstack

Our user base has come to rely on Formstack to get forms done. The Formstack tools make it easy to start from scratch or copy an existing form to "quick start" a new, similar form. The price is right and frees up IT staff to do more transformative work.
Read full review

Usability

FormAssembly

No answers on this topic

Formstack

I give it this rating because Ali feel like just about anyone can use this. Now with 7 billion people in the work I understand that’s not the case but I feel like Formstack get it pretty simple where a majority of humans could use it and navigate through. The only reason I didn’t give it a higher rating is because I think Google Forms is a little easier to use and that it’s pretty much impossible for any product to get a 10 on usability in my opinion.
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Support Rating

FormAssembly

While it's not a true development package and misses some features like ingestion of external data for lists, etc... the product is fast, stable, easy to use, and will suit the needs of anyone needing online form functionality with SalesForce and other connectors available for your marketing needs.
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Formstack

The agents in the original group, especially the ones in cahoots with the developers, are really solid and know what they're talking about--I'm looking at you, Collin. The 'Tier 1' support agents that typically reply to the tickets are really spotty. If you have an overly technical question, i.e. bugfix, or describe a feature from a few years back that randomly disappeared, these agents typically will give you what feels like a generic reply and not know what you're talking about.
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Implementation Rating

FormAssembly

No answers on this topic

Formstack

We implemented on one of the earlier versions. Through continuous engineering improvements, the interface keeps getting easier and more intuitive. Therefore, later implementations keep getting easier and better.
Read full review

Alternatives Considered

FormAssembly

The big differentiator for me with FormAssembly has always been the Salesforce integration. I have yet to find an alternative form builder that makes building integrations with Salesforce any easier than FormAssembly. I like the look and feel of Typeform forms better than FormAssembly, but I would prefer to have the integration than the fancy form. Zapier's integration has always been confusing to me.
Read full review

Formstack

Drupal is a much more customizable platform, however you must have someone build the forms first and then you can work with them if you do not have the programming knowledge. If you have any changes to make, it can sometimes be both a time consuming and difficult process. Formstack is much more efficient if you do not have an in house programmer.
Read full review

Return on Investment

FormAssembly

  • FormAssembly allows staff to gather better data and not have to do so much manual entry. This allows staff to focus their energies on other mission critical items.
  • FormAssembly helps to improve data quality by reducing duplicates and enforcing data quality.
Read full review

Formstack

  • Positive - ability to analyze submission trends - e.g. when a marketing email is sent, looking at increased form viewing and submissions in relation to the sending of the campaign.
  • Immediate response - those that submit forms receive immediate response that their form has been submitted.
Read full review

Screenshots

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