What users are saying about
35 Ratings
147 Ratings
35 Ratings
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Score 9.2 out of 100
147 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.2 out of 100

Likelihood to Recommend

FormAssembly

FormAssembly has been an essential tool to have in our back pocket. It's best when you need a form quickly and can compromise on some of the dynamic elements that would be possible in Visualforce. It serves a particularly critical need when skilled developers are at a premium, but clever admins are available.
Matthew Souther | TrustRadius Reviewer

Formstack Forms

Formstack makes it easy to create a variety of forms. I have used it for event interest and registrations, email list sign-ups, and surveys. I have found it easy to customize, and easy to export data for import into other systems (e.g., CRM).
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

FormAssembly
9.2
Formstack Forms
9.3
Survey templates
FormAssembly
9.8
Formstack Forms
9.0
Themes
FormAssembly
8.5
Formstack Forms
9.0
Custom logo/branding
FormAssembly
9.3
Formstack Forms
10.0

Survey Content

FormAssembly
9.0
Formstack Forms
8.7
Changes to live survey
FormAssembly
9.7
Formstack Forms
9.0
Question design help
FormAssembly
7.5
Formstack Forms
8.0
Multiple question types
FormAssembly
9.8
Formstack Forms
9.2

Survey Logic

FormAssembly
9.8
Formstack Forms
9.2
Survey logic flexibility
FormAssembly
9.8
Formstack Forms
9.2

Survey Reporting & Analytics

FormAssembly
8.5
Formstack Forms
9.5
Response tracking
FormAssembly
9.7
Formstack Forms
10.0
Data export
FormAssembly
9.5
Formstack Forms
9.2
Standard reports
FormAssembly
7.9
Formstack Forms
9.2
Custom reports
FormAssembly
7.7
Formstack Forms
9.0
Analytics
FormAssembly
7.5
Formstack Forms
10.0

Survey Administration & Security

FormAssembly
8.7
Formstack Forms
9.0
Access controls
FormAssembly
7.9
Formstack Forms
9.0
Compliance
FormAssembly
9.6
Formstack Forms
9.0

Survey Distribution

FormAssembly
7.9
Formstack Forms
8.0
Vendor-offered crowdsourcing
FormAssembly
6.0
Formstack Forms
8.0
Respondent restrictions
FormAssembly
9.7
Formstack Forms
8.0

Pros

FormAssembly

  • SalesForce integration is really nice. You can map to specific fields with form values, or you can use detailed formulas. You can also choose to bypass assignment rules on a per-form basis, and create customized logic for when cases are created, when leads are created/merged, etc. It's very robust.
  • Form creation in general is very simple. They've gotten good over the years of creating an intuitive, drag and drop interface that's quick to edit. I like that you can also assign values to fields so conditional form building gets easy.
  • I like that you can customize how responses are viewed in the response window. Choose what columns show up so you can find records with ease, and with just one glance. OR you can download everything to excel in a snap too.
Nick Bencivenga | TrustRadius Reviewer

Formstack Forms

  • Allows for unique situations. As a school, we don't have the luxury of being cookie cutter. Neither do our forms.
  • Support. If we don't know how to do it, their support team has been very helpful and actually attempts to understand the issue on hand.
  • User friendliness. In our field we have a phrase: "what if you get hit by a bus?" With Formstack, you can "get hit by the bus" and someone else can jump in and still keep things running (this is used as a phrase for illness, not termination).
Patrick Stephens | TrustRadius Reviewer

Cons

FormAssembly

  • It may not be Salesforce Lightning Experience compatible - at least for us - in terms of linking to Lightning Experience Notes
  • Saving a form edit can be confusing depending on where in the form the edit is made
  • It would be nice to add a background image so that the desktop browser doesn't have so much white-space around the form.
William Reese | TrustRadius Reviewer

Formstack Forms

  • Setting up our multi-step form took some getting used to. Some of the branching logic configuration wasn't as intuitive as would be ideal.
  • Since we were pushing data directly into Hubspot, I found it cumbersome to deal with data storage limits within Formstack. I would get frequent notices that new responses were not being stored in Formstack and that I needed to upgrade or delete data. I got tired of that.
  • More/easier support for custom fonts would have been a huge plus. We were able to customize the form's appearance, but had to make some concessions in that regard.
Josh Summerhays | TrustRadius Reviewer

Likelihood to Renew

FormAssembly

FormAssembly 8.5
Based on 3 answers
One major point for us is our migration to a completely Microsoft infrastructure. IN addition to that, the afore mentioned need to ingest external data resources means that we do have our eyes open toward the landscape so that we can fill these needs. This in no way indicates a move away from FormAssembly: their support is first rate, and so far the product has always stood up to the tests we've put it through.
Tony Jackson | TrustRadius Reviewer

Formstack Forms

Formstack Forms 9.1
Based on 12 answers
Our user base has come to rely on Formstack to get forms done. The Formstack tools make it easy to start from scratch or copy an existing form to "quick start" a new, similar form. The price is right and frees up IT staff to do more transformative work.
Tim Roe | TrustRadius Reviewer

Usability

FormAssembly

No score
No answers yet
No answers on this topic

Formstack Forms

Formstack Forms 10.0
Based on 4 answers
Well written, modern software. Works as expected for software of 'today.' Does not operate like something from five or ten years ago...like a legacy platform. Continuous improvements are nice to see.
Mitchel Laman | TrustRadius Reviewer

Support Rating

FormAssembly

FormAssembly 10.0
Based on 1 answer
While it's not a true development package and misses some features like ingestion of external data for lists, etc... the product is fast, stable, easy to use, and will suit the needs of anyone needing online form functionality with SalesForce and other connectors available for your marketing needs.
Tony Jackson | TrustRadius Reviewer

Formstack Forms

Formstack Forms 10.0
Based on 5 answers
The agents in the original group, especially the ones in cahoots with the developers, are really solid and know what they're talking about--I'm looking at you, Collin. The 'Tier 1' support agents that typically reply to the tickets are really spotty. If you have an overly technical question, i.e. bugfix, or describe a feature from a few years back that randomly disappeared, these agents typically will give you what feels like a generic reply and not know what you're talking about.
Anonymous | TrustRadius Reviewer

Implementation Rating

FormAssembly

No score
No answers yet
No answers on this topic

Formstack Forms

Formstack Forms 10.0
Based on 2 answers
We implemented on one of the earlier versions. Through continuous engineering improvements, the interface keeps getting easier and more intuitive. Therefore, later implementations keep getting easier and better.
Mitchel Laman | TrustRadius Reviewer

Alternatives Considered

FormAssembly

The big differentiator for me with FormAssembly has always been the Salesforce integration. I have yet to find an alternative form builder that makes building integrations with Salesforce any easier than FormAssembly. I like the look and feel of Typeform forms better than FormAssembly, but I would prefer to have the integration than the fancy form. Zapier's integration has always been confusing to me.
Anonymous | TrustRadius Reviewer

Formstack Forms

Drupal is a much more customizable platform, however you must have someone build the forms first and then you can work with them if you do not have the programming knowledge. If you have any changes to make, it can sometimes be both a time consuming and difficult process. Formstack is much more efficient if you do not have an in house programmer.
Jason Fluegge | TrustRadius Reviewer

Return on Investment

FormAssembly

  • FormAssembly allows staff to gather better data and not have to do so much manual entry. This allows staff to focus their energies on other mission critical items.
  • FormAssembly helps to improve data quality by reducing duplicates and enforcing data quality.
Dale Gish | TrustRadius Reviewer

Formstack Forms

  • Positive - ability to analyze submission trends - e.g. when a marketing email is sent, looking at increased form viewing and submissions in relation to the sending of the campaign.
  • Immediate response - those that submit forms receive immediate response that their form has been submitted.
Ryan Spear | TrustRadius Reviewer

Screenshots

Pricing Details

FormAssembly

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

FormAssembly Editions & Modules

Edition
Professional - Monthly$89
Premier$224
EnterpriseContact sales
ComplianceContact sales
  1. none
Additional Pricing Details

Formstack Forms

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Formstack Forms Editions & Modules

Edition
Silver$591
Gold$991
Platinum$2491
EnterpriseContact sales team
  1. per month
  2. none
Additional Pricing Details
We also offer a variety of Add-on features: Workflows, Conversion Kit, Portals, Approvals

Rating Summary

Likelihood to Recommend

FormAssembly
9.8
Formstack Forms
8.7

Likelihood to Renew

FormAssembly
8.5
Formstack Forms
9.1

Usability

FormAssembly
Formstack Forms
10.0

Reliability and Availability

FormAssembly
10.0
Formstack Forms
10.0

Support Rating

FormAssembly
10.0
Formstack Forms
10.0

Implementation Rating

FormAssembly
Formstack Forms
10.0

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