What users are saying about
152 Ratings
116 Ratings
152 Ratings
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Score 8.1 out of 100
116 Ratings
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Score 8.5 out of 100

Feature Set Ratings

  • Formstack Forms ranks higher in 2 feature sets: Survey Format & Appearance, Survey Distribution
  • Wufoo ranks higher in 3 feature sets: Survey Content, Survey Reporting & Analytics, Survey Administration & Security
  • Formstack Forms and Wufoo are tied in 1 feature set: Survey Logic

Survey Format & Appearance

6.7

Formstack Forms

67%
6.4

Wufoo

64%
Formstack Forms ranks higher in 2/3 features

Survey templates

8.7
87%
53 Ratings
8.0
80%
28 Ratings

Themes

5.3
53%
57 Ratings
6.2
62%
29 Ratings

Custom logo/branding

6.0
60%
59 Ratings
4.9
49%
32 Ratings

Survey Content

8.1

Formstack Forms

81%
8.4

Wufoo

84%
Wufoo ranks higher in 3/3 features

Changes to live survey

7.3
73%
54 Ratings
7.6
76%
27 Ratings

Question design help

8.0
80%
1 Rating
8.5
85%
27 Ratings

Multiple question types

9.0
90%
59 Ratings
9.0
90%
30 Ratings

Survey Logic

8.0

Formstack Forms

80%
8.0

Wufoo

80%
Formstack Forms ranks higher in 1/1 features

Survey logic flexibility

8.0
80%
59 Ratings
8.0
80%
29 Ratings

Survey Reporting & Analytics

9.3

Formstack Forms

93%
9.4

Wufoo

94%
Wufoo ranks higher in 3/5 features

Response tracking

10.0
100%
1 Rating
9.9
99%
29 Ratings

Data export

9.0
90%
60 Ratings
9.9
99%
30 Ratings

Standard reports

9.0
90%
57 Ratings
9.4
94%
26 Ratings

Custom reports

8.3
83%
49 Ratings
8.7
87%
21 Ratings

Analytics

10.0
100%
1 Rating
8.9
89%
25 Ratings

Survey Administration & Security

8.5

Formstack Forms

85%
9.4

Wufoo

94%
Wufoo ranks higher in 2/2 features

Access controls

8.7
87%
56 Ratings
9.4
94%
26 Ratings

Compliance

8.3
83%
51 Ratings
9.4
94%
22 Ratings

Survey Distribution

8.0

Formstack Forms

80%
7.5

Wufoo

75%
Formstack Forms ranks higher in 2/2 features

Vendor-offered crowdsourcing

8.0
80%
1 Rating
7.1
71%
7 Ratings

Respondent restrictions

8.0
80%
1 Rating
7.9
79%
18 Ratings

Attribute Ratings

  • Formstack Forms is rated higher in 1 area: Implementation Rating
  • Wufoo is rated higher in 4 areas: Likelihood to Recommend, Likelihood to Renew, Usability, Support Rating

Likelihood to Recommend

7.7

Formstack Forms

77%
75 Ratings
9.3

Wufoo

93%
64 Ratings

Likelihood to Renew

9.1

Formstack Forms

91%
12 Ratings
10.0

Wufoo

100%
32 Ratings

Usability

7.7

Formstack Forms

77%
6 Ratings
9.5

Wufoo

95%
7 Ratings

Availability

10.0

Formstack Forms

100%
4 Ratings

Wufoo

N/A
0 Ratings

Performance

Formstack Forms

N/A
0 Ratings
9.0

Wufoo

90%
2 Ratings

Support Rating

4.6

Formstack Forms

46%
7 Ratings
10.0

Wufoo

100%
8 Ratings

Online Training

Formstack Forms

N/A
0 Ratings
8.0

Wufoo

80%
1 Rating

Implementation Rating

10.0

Formstack Forms

100%
2 Ratings
9.0

Wufoo

90%
4 Ratings

Likelihood to Recommend

Formstack Forms

Formstack makes it easy to create a variety of forms. I have used it for event interest and registrations, email list sign-ups, and surveys. I have found it easy to customize, and easy to export data for import into other systems (e.g., CRM).
Anonymous | TrustRadius Reviewer

Wufoo

I have used different products in the past. I am most please with Wufoo because it is easy to use, has multiple ways for your form to be displayed on your website, and submissions can be sent multiple ways as well. We use WuFoo for support emails from our customers, for dispatcher applications, as well as people sending in emergency incident tip information. This is the perfect program for us.
Thomas Perez | TrustRadius Reviewer

Pros

Formstack Forms

  • Allows for unique situations. As a school, we don't have the luxury of being cookie cutter. Neither do our forms.
  • Support. If we don't know how to do it, their support team has been very helpful and actually attempts to understand the issue on hand.
  • User friendliness. In our field we have a phrase: "what if you get hit by a bus?" With Formstack, you can "get hit by the bus" and someone else can jump in and still keep things running (this is used as a phrase for illness, not termination).
Patrick Stephens | TrustRadius Reviewer

Wufoo

  • Flexible, multiple entry forms: Wufoo allows users to create forms with multiple options or formats (radio, single choice, checkbox, text, paragraph text)
  • Conditional forms: Need to ask a question that only applies to a specific group? Then Wufoo is for you - it allows you to create conditional logic that allows you to reserve specific paths for specific entrants.
  • Integrations: Wufoo integrates with EVERYTHING via Zapier. You can sync it to Google sheets, email ESPs / CRMs, payment gateways... All kinds of applications for this software with its flexible uses & integrations, including embeddable HTML or direct integration to your website.
page V | TrustRadius Reviewer

Cons

Formstack Forms

  • Setting up our multi-step form took some getting used to. Some of the branching logic configuration wasn't as intuitive as would be ideal.
  • Since we were pushing data directly into Hubspot, I found it cumbersome to deal with data storage limits within Formstack. I would get frequent notices that new responses were not being stored in Formstack and that I needed to upgrade or delete data. I got tired of that.
  • More/easier support for custom fonts would have been a huge plus. We were able to customize the form's appearance, but had to make some concessions in that regard.
Josh Summerhays | TrustRadius Reviewer

Wufoo

  • Wufoo has had a cap on the total number of fields you can use per form which has been a limiting factor for us when trying to build more complex forms.
  • Wufoo does not support tabular fields or repeating fields which is a drawback since it limits the types of questions you can ask.
  • Form organization in the admin interface is a little clunky and disorganized. It would be better if there were more customized options for organizing your library of forms.
Anonymous | TrustRadius Reviewer

Pricing Details

Formstack Forms

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$0

Formstack Forms Editions & Modules

Edition
Silver$591
Gold$991
Platinum$2491
EnterpriseContact sales team
  1. per month
  2. none
Additional Pricing Details
We also offer a variety of Add-on features: Workflows, Conversion Kit, Portals, Approvals

Wufoo

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$0

Wufoo Editions & Modules

Edition
Free$0
Starter14.082
Professional29.082
Advanced74.082
Ultimate183.252
  1. none
  2. per month
Additional Pricing Details

Likelihood to Renew

Formstack Forms

Formstack Forms 9.1
Based on 12 answers
Our user base has come to rely on Formstack to get forms done. The Formstack tools make it easy to start from scratch or copy an existing form to "quick start" a new, similar form. The price is right and frees up IT staff to do more transformative work.
Tim Roe | TrustRadius Reviewer

Wufoo

Wufoo 10.0
Based on 32 answers
I only give it this mid-range rating because, since the 2014 Super Bowl is history, our company will be closing in a couple months. I hope in my next employment opportunity that I will be able to use Wufoo again. I will probably use it to a limited extent in my personal life to communicate with friends and contacts in a unique manner. I am also working on a Certificate in Web Development and I definitely use Wufoo as embedded forms in websites I build.
Stephen A. Williams | TrustRadius Reviewer

Usability

Formstack Forms

Formstack Forms 7.7
Based on 6 answers
I give it this rating because Ali feel like just about anyone can use this. Now with 7 billion people in the work I understand that’s not the case but I feel like Formstack get it pretty simple where a majority of humans could use it and navigate through. The only reason I didn’t give it a higher rating is because I think Google Forms is a little easier to use and that it’s pretty much impossible for any product to get a 10 on usability in my opinion.
Anonymous | TrustRadius Reviewer

Wufoo

Wufoo 9.5
Based on 7 answers
Wufoo's usability from the user to the client is simple. The forms are simple to construct and they are easy for our clients to fill out. I have yet to really hit something that is difficult to do and even when I do get a little stumped their excellent support team helps me through it.
Mark Stackhouse | TrustRadius Reviewer

Performance

Formstack Forms

No score
No answers yet
No answers on this topic

Wufoo

Wufoo 9.0
Based on 2 answers
Every time I try to use a different Form Builder - I constantly go back to Wufoo, especially compared to WordPress Plugin Form Builders. The biggest reason is the reliability of the form notifications getting sent and delivered are better than form builder that rely on the Wordpress Mail Send Feature.The only feature that I have found over the last 3 years that Wufoo is missing is the ability to customize the layout of the notification emails. But that is minor in the grand scope of its reliability.
Rebecca VanDenBerg | TrustRadius Reviewer

Support Rating

Formstack Forms

Formstack Forms 4.6
Based on 7 answers
The agents in the original group, especially the ones in cahoots with the developers, are really solid and know what they're talking about--I'm looking at you, Collin. The 'Tier 1' support agents that typically reply to the tickets are really spotty. If you have an overly technical question, i.e. bugfix, or describe a feature from a few years back that randomly disappeared, these agents typically will give you what feels like a generic reply and not know what you're talking about.
Anonymous | TrustRadius Reviewer

Wufoo

Wufoo 10.0
Based on 8 answers
I will be completely honest - I have never needed to contact any specific support for Wufoo. This is because we've never had any problems with Wufoo that I'm aware of! It has proved to be a reliable and easy to use product, and therefore, we have not needed to reach out for any kind of support or assistance. I suppose this would speak to the exceptional quality of the product!
Steve Crawford | TrustRadius Reviewer

Online Training

Formstack Forms

No score
No answers yet
No answers on this topic

Wufoo

Wufoo 8.0
Based on 1 answer
Good imbedded videos that visually demonstrate how to create an element within the form.
Sarah Downing | TrustRadius Reviewer

Implementation Rating

Formstack Forms

Formstack Forms 10.0
Based on 2 answers
We implemented on one of the earlier versions. Through continuous engineering improvements, the interface keeps getting easier and more intuitive. Therefore, later implementations keep getting easier and better.
Mitchel Laman | TrustRadius Reviewer

Wufoo

Wufoo 9.0
Based on 4 answers
Implementing Wufoo was a seamless process. It was an instantaneous transition from the old pdf forms and webforms we were using to the easier to understand Wufoo forms. Employees learned it with ease and the clients response was instantaneously positive. Adding Wufoo to your workflow is not only easy it is necessary.
Mark Stackhouse | TrustRadius Reviewer

Alternatives Considered

Formstack Forms

Drupal is a much more customizable platform, however you must have someone build the forms first and then you can work with them if you do not have the programming knowledge. If you have any changes to make, it can sometimes be both a time consuming and difficult process. Formstack is much more efficient if you do not have an in house programmer.
Jason Fluegge | TrustRadius Reviewer

Wufoo

In terms of building reports, Wufoo is very similar to Google Forms. Both have the capability to edit live forms and immediately share them. Wufoo offers a few more features than Google Forms does as well. Overall, our department has looked at both options and continues to use Wufoo because of the data management and ease of building forms.
Justin Moore | TrustRadius Reviewer

Return on Investment

Formstack Forms

  • Positive - ability to analyze submission trends - e.g. when a marketing email is sent, looking at increased form viewing and submissions in relation to the sending of the campaign.
  • Immediate response - those that submit forms receive immediate response that their form has been submitted.
Ryan Spear | TrustRadius Reviewer

Wufoo

  • We've collected more revenue using less staff time than ever before. Wufoo allowed us to move online from paper-based systems.
  • Our data is now standardized and more accurate since it is input by end users instead of staff (who had to decipher handwriting).
Isaac Nuell | TrustRadius Reviewer

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