FortiClient is really well suited for providing remote employees super quick access to a local network without needing much technical know-how. The virus scanning and web-blocking is also really great at making sure to keep the spam, ads, and other malicious web connections at bay. I have not run into any specific scenario that FortiClient has not been well suited - All of the scenarios in which I have used FortiClient have all functions really well for me.
This software is suited in any environment where there are more end user than IT staff, which is pretty much everywhere. This becomes especially true in medium to large sized business and organizations. The amount of time saved (from IT Support and Administration but also from the end user's side) is simply incredible.In addition, Junior IT admins will find the automatic suggestions e.g. for optimal server configurations / setup quite useful.
The only scenario where I'm not sure the benefits will outweigh the costs are in very small businesses, where there are few end users and few PC's/Servers. In all other scenarios, this tool is truly invaluable, compared to the it's low financial cost. I would add that purchasing a perpetual license is also an option with this product and does make financial sense after 5 years or so.
[FortiClient] splits the traffic very well. For example, when users connect a VPN to the office they are connecting to the internal system which uses VPN traffic. If users access the public internet they use the internet traffic, but [Fortinet] does not route this traffic back to the office.
font way too small on login, unable to select an option, for example, to see each letter of password as typed promotes errors at login
login errors and failure rate extremely high as [reported] by all our physicians and other providers: not infrequently one will have to return to office after hours in order to complete charts or access charts to answer patient after hours questions
frequent disconnects in spite of excellent internet signal
More granular access level controls for technicians (restrictions for juniors) on the Mobile Device Management add-on
Monitoring mobile data usage on mobile devices, this has been in the product pipeline for 5 years, but not yet implemented
Ability to remotely support company-owned mobile devices with no end-user permission. End-user needs to allow the remote session, when sometimes that's what we don't want since we're doing an investigation.
Because the software is very simple and easy to use, very efficient, and has a stable connection that allows the user to perform tasks without problems. Also, this software does not need to be configured by IT technicians, since it comes with a very developed and understandable set up guide.
Usability is pretty solid. It is not as easy to manage and adjust if you are not a trained IT professional, which requires smaller companies without IT staff to reply on outsourced IT partners. The user interface is a bit clunky, but you can generally figure out what you need to do, it just takes a little bit of time and effort.
FortiClient is a security suite with which we can keep our equipment well-protected. And it is that in a system like Windows, which is always the target of all kinds of attacks, it is not enough to have a simple antivirus.
The local distributor of the product is always available, however most support is received within an hour from India. We've had complex requirements and the support team went so far as to customize their mobile application to suit our unique needs. We honestly can't complain about any support we've received and it's always been very quick.
Meraki MX has a much more basic set of features compared to FortClient and the Fortinet ecosystem of devices and software. Setting up a FortiGate with FortiClient can take a little more time, but the feature set is much richer. We use Meraki MX is a few offices, but are now converting many of them over to the FortiClient and Fortinet suite of security devices and software.
We chose ManageEngine Endpoint Central because of the reasonable price and the number of features offered compared to competitors. Many patch management software do not patch Linux machines while ManageEngine Endpoint Central did. Other software did not have the ability to perform pre or post-deploy tasks while ManageEngine Endpoint Central did. For these reasons, we chose this software. In addition, the ease of use, intuitive dashboards, and the ability to also have asset inventory made us decide on this software.
Positive - Endpoint Central does a lot! Which gives it an amazing bang for the buck!!!
Positive - Endpoint Central makes various IT management tasks easy.
Negative - I have already mentioned this, but I can't tell you how important this is. Support - it is not great, when you get a ME tech that knows their area, then it is good to great! But it can take effort to reach that person, front line support does their best, but so many of my cases have involved more advanced support. This can take days for someone to get back to me, via email. Often I have open several cases on the same issue before reaching the correct solution.
Lastly - I spent an amazing amount of time in 2021 basically testing the product. So much so that I used that as a negotiation to bring the price down when we renewed.
I seriously considered other products at renewal time. But the discounted price did not come close to my time dealing with Bugs and low quality support.
We stayed with Desktop Central because it was successful in deploying updates - all the rest we could consider a different product if needed.
2022 - as been much better, few bugs and support has improved, but there are still timely support issues.
