What users are saying about
49 Ratings
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Top Rated
1436 Ratings
49 Ratings
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Score 8.1 out of 100

QuickBooks Online

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Top Rated
1436 Ratings
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Score 8 out of 100

Feature Set Ratings

  • FreeAgent ranks higher in 6 feature sets: Payroll Management, Security, Reporting & Analytics, General Ledger and Configurable Accounting, Inventory Management, Order Management
  • QuickBooks Online ranks higher in 1 feature set: Customization

Payroll Management

8.6

FreeAgent

86%
6.1

QuickBooks Online

61%
FreeAgent ranks higher in 5/5 features

Pay calculation

8.0
80%
12 Ratings
6.2
62%
69 Ratings

Benefit plan administration

8.5
85%
6 Ratings
5.0
50%
31 Ratings

Direct deposit files

8.9
89%
2 Ratings
6.6
66%
64 Ratings

Salary revision and increment management

8.8
88%
6 Ratings
6.2
62%
44 Ratings

Reimbursement management

8.7
87%
8 Ratings
6.6
66%
45 Ratings

Customization

5.5

FreeAgent

55%
6.4

QuickBooks Online

64%
FreeAgent ranks higher in 1/2 features

API for custom integration

4.5
45%
9 Ratings
6.4
64%
54 Ratings

Plug-ins

6.4
64%
10 Ratings
6.3
63%
58 Ratings

Security

8.5

FreeAgent

85%
7.5

QuickBooks Online

75%
FreeAgent ranks higher in 2/2 features

Single sign-on capability

9.0
90%
13 Ratings
7.4
74%
81 Ratings

Role-based user permissions

8.0
80%
13 Ratings
7.5
75%
102 Ratings

Reporting & Analytics

7.8

FreeAgent

78%
7.6

QuickBooks Online

76%
FreeAgent ranks higher in 2/3 features

Dashboards

10.0
100%
18 Ratings
7.4
74%
123 Ratings

Standard reports

9.0
90%
18 Ratings
8.0
80%
127 Ratings

Custom reports

4.4
44%
10 Ratings
7.4
74%
116 Ratings

General Ledger and Configurable Accounting

9.3

FreeAgent

93%
6.6

QuickBooks Online

66%
FreeAgent ranks higher in 13/21 features

Accounts payable

10.0
100%
17 Ratings
7.3
73%
121 Ratings

Accounts receivable

10.0
100%
19 Ratings
7.8
78%
130 Ratings

Cash management

10.0
100%
17 Ratings
6.8
68%
118 Ratings

Bank reconciliation

10.0
100%
18 Ratings
8.0
80%
136 Ratings

Expense management

10.0
100%
21 Ratings
7.0
70%
122 Ratings

Time tracking

10.0
100%
16 Ratings
5.5
55%
55 Ratings

Fixed asset management

8.6
86%
11 Ratings
6.5
65%
54 Ratings

Multi-currency support

9.1
91%
7 Ratings
5.8
58%
23 Ratings

Multi-division support

9.0
90%
5 Ratings
5.6
56%
42 Ratings

Regulations compliance

8.7
87%
8 Ratings
6.8
68%
38 Ratings

Electronic tax filing

9.0
90%
18 Ratings
6.5
65%
65 Ratings

Self-service portal

9.0
90%
11 Ratings
5.8
58%
65 Ratings

Journals and Reconciliations

8.0
80%
1 Rating
7.6
76%
73 Ratings

Global Financial Support

N/A
0 Ratings
4.9
49%
16 Ratings

Primary and Secondary Ledgers

N/A
0 Ratings
6.2
62%
33 Ratings

Intercompany Accounting

N/A
0 Ratings
6.9
69%
29 Ratings

Localizations

N/A
0 Ratings
7.0
70%
21 Ratings

Enterprise Accounting

N/A
0 Ratings
6.5
65%
26 Ratings

Configurable Accounting

N/A
0 Ratings
6.5
65%
38 Ratings

Centralized Rules Framework

N/A
0 Ratings
6.5
65%
23 Ratings

Standardized Processes

N/A
0 Ratings
6.4
64%
48 Ratings

Inventory Management

7.4

FreeAgent

74%
5.9

QuickBooks Online

59%
FreeAgent ranks higher in 3/4 features

Inventory tracking

7.7
77%
2 Ratings
5.9
59%
45 Ratings

Automatic reordering

8.2
82%
1 Rating
6.2
62%
21 Ratings

Location management

4.5
45%
1 Rating
5.4
54%
21 Ratings

Manufacturing module

9.1
91%
1 Rating
6.2
62%
17 Ratings

Order Management

8.1

FreeAgent

81%
6.5

QuickBooks Online

65%
QuickBooks Online ranks higher in 4/7 features

Pricing

8.1
81%
9 Ratings
7.4
74%
55 Ratings

Order entry

6.8
68%
2 Ratings
7.3
73%
53 Ratings

Credit card processing

8.2
82%
5 Ratings
6.8
68%
64 Ratings

Cost of goods sold

9.1
91%
3 Ratings
6.6
66%
67 Ratings

Order Orchestration

N/A
0 Ratings
6.4
64%
20 Ratings

End-to-end order visibility

N/A
0 Ratings
6.1
61%
19 Ratings

Order exception Resolution

N/A
0 Ratings
4.6
46%
18 Ratings

Attribute Ratings

  • FreeAgent is rated higher in 2 areas: Likelihood to Recommend, Usability
  • QuickBooks Online is rated higher in 3 areas: Availability, Performance, Product Scalability

Likelihood to Recommend

10.0

FreeAgent

100%
22 Ratings
6.5

QuickBooks Online

65%
158 Ratings

Likelihood to Renew

FreeAgent

N/A
0 Ratings
7.6

QuickBooks Online

76%
23 Ratings

Usability

9.1

FreeAgent

91%
4 Ratings
7.0

QuickBooks Online

70%
74 Ratings

Availability

8.9

FreeAgent

89%
10 Ratings
10.0

QuickBooks Online

100%
7 Ratings

Performance

9.1

FreeAgent

91%
2 Ratings
10.0

QuickBooks Online

100%
5 Ratings

Support Rating

FreeAgent

N/A
0 Ratings
6.0

QuickBooks Online

60%
71 Ratings

Implementation Rating

FreeAgent

N/A
0 Ratings
5.7

QuickBooks Online

57%
8 Ratings

Configurability

FreeAgent

N/A
0 Ratings
10.0

QuickBooks Online

100%
1 Rating

Ease of integration

FreeAgent

N/A
0 Ratings
4.1

QuickBooks Online

41%
2 Ratings

Product Scalability

8.2

FreeAgent

82%
1 Rating
10.0

QuickBooks Online

100%
1 Rating

Vendor post-sale

FreeAgent

N/A
0 Ratings
4.5

QuickBooks Online

45%
2 Ratings

Vendor pre-sale

FreeAgent

N/A
0 Ratings
4.5

QuickBooks Online

45%
2 Ratings

Likelihood to Recommend

FreeAgent

FreeAgent is really suited to the financial management of a small business. Especially an owner managed business as it provides all the tools to keep on top of finances. It can reduce the need for a bookkeeper as it is easy to add expenses and reconcile them with the linked bank accounts. The integrated payroll would also reduce the need for third-party management of such processes. Would still recommend the use of an accountant to advise on more complex financial requirements.
Read full review

Intuit

QuickBooks has long been a standard when it's come to small business accounting. Their tools work, the user interface is fairly intuitive to navigate, and it has suited the needs of our small business (11-20 employees) for the past 10 years. However, as we continue to grow and come into a greater need to control our branding, we find that QuickBooks Online often limits us in customization and branding. Plus, it just has some odds quirks in the coding of how the invoices are setup up that often requires us to "fight against the system" in order to accomplish what we want in our invoice structure.
Read full review

Pros

FreeAgent

  • Accounting! As you'd expect. Makes it much simpler andmore cost effective. In-coming and out-goings are recorded and assigned to projects and accounts. My accountant can access my books and reconcile so much more easily than trawling through spreadsheets.
  • Time billing - time spent on projects/client work is recorded and is ready to be invoiced as required. Saves so much time and prevents inaccuracies.
  • Invoicing - again, it should do this well and it does. Non payment reminders are automatic and clients have no excuses for not knowing the status of their account.
  • Account dashboard - gives me an instant overview of the health of the business (am I on track to meet my yearly targets) and my accounts.
Read full review

Intuit

  • It enables me to do a P&L for each specific program as requested by the county for the grant money that they give us.
  • It enables me to do [an] organizational budget as well as a budget for each specific program
  • It enables the accountant and the auditor access at any time for transparency
Read full review

Cons

FreeAgent

  • Reporting on financials, time tracking and project status is a little poor. It's adequate for what what we need, but would be great to see more advanced features.
  • API is quite closed so cannot integrate with our other project management tools.
Read full review

Intuit

  • The budgets feature leaves a lot be desired - difficult and clunky to populate and maintain.
  • Reporting for Budget vs Actual is available but the ability to reforecast based on updated data is not.
  • The rules function to default common types of expenses isn't perfect and will get confused if like amounts or a number of similar items present.
Read full review

Pricing Details

FreeAgent

Starting Price

Editions & Modules

FreeAgent editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    QuickBooks Online

    Starting Price

    $15 per month

    Editions & Modules

    QuickBooks Online editions and modules pricing
    EditionModules
    Simple Start251
    Plus752
    Advanced1503
    Self-Employed154

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    FreeAgent

    No answers on this topic

    Intuit

    It like the product 'right out of the box' and I trust Intuit will continually improve it over the years based on my experience with their desktop products. The large providers of Apps makes customizing the entire package relatively easy and seamless for a wide variety of business types.
    Read full review

    Usability

    FreeAgent

    I spent nearly two decades in IT and am happy to say that FreeAgent's user interface is one of the best interfaces I have ever used.
    Read full review

    Intuit

    Do NOT use their premium payroll. It's expensive and [I feel like] their customer service is horrible. I spent almost 4 hours trying to get an answer to a simple question about a 941 form they filed. They kept transferring me around to various people and every single time they couldn't find the 941 form I had a question on. I had to do a screenshare to show them where it was! I got disconnected three times and they never called back. They also told me that I would have to talk to the IRS at one point. I refused and told them that they were filing these forms on our behalf, they were doing the calculations so they should be able to answer my questions. I asked several times to talk to a supervisor and they wouldn't transfer me to one. They just said that they could put in a request for a supervisor to call me back in 24-48 hours! It was just unbelievable how horrible it was.
    Read full review

    Reliability and Availability

    FreeAgent

    Based in a cloud and never had any issues with down time. I can access from any device
    Read full review

    Intuit

    We have rarely had outages in the last 10 years. I can only recall 2 times in the last 10 years where we were not able to access our client files.
    Read full review

    Performance

    FreeAgent

    No answers on this topic

    Intuit

    There are tab issues. When I tab the field doesn't highlight and I have to backspace or delete what is in the field. Happens on the memo field and sometimes other fields. Very time consuming.
    Read full review

    Support Rating

    FreeAgent

    No answers on this topic

    Intuit

    Support is great, all incidents been resolved. Quickbooks Online forum is very well organized and helpful. I like the fact that they let the community contribute in resolving issues. Most or many of your answers can be found online. You can also get help on YouTube, but the easiest way to get assistance is through their chat system.
    Read full review

    Implementation Rating

    FreeAgent

    No answers on this topic

    Intuit

    The person in charge of QB needs to be very accurate with record keeping and is recommended to stay on top of tasks. The biggest issue we have is reconciliation, and those issues occur only when too much time has occurred between reconciliations
    Read full review

    Alternatives Considered

    FreeAgent

    I used Fresh Books for about three years prior to switching to FreeAgent. It was the accounting functionality that made the difference - in the past two years I've not regretted the switch. Fresh Books is good, but its the UK accounting features that make FreeAgent indispensable to my business.
    Read full review

    Intuit

    I have used Wave Accounting for another business. I selected QuickBooks Online over Wave because of the features available from QuickBooks. Wave is great since it is free, but I feel that paying for QuickBooks Online is worth it for the features. In addition there is such a robust support network and training available for QuickBooks.
    Read full review

    Scalability

    FreeAgent

    No answers on this topic

    Intuit

    As we have grown along our professional path, we have also expanded our use of QB. The scalability is easy and features seem to be waiting for you until you need them. We have increased profits by over 10x from our first year in business to the current and have yet to find a reason to look elsewhere
    Read full review

    Return on Investment

    FreeAgent

    • Professional and uniform offering providing great confident customer service. My clients love it, whether they use it a little or a lot. It's a great piece of software - while sophisticated, it's straightforward to use.
    • Time saving and efficient use of my team's time. Being able to easily share and compare work / tasks.
    Read full review

    Intuit

    • Overall, QuickBooks Online is a great investment for the company of our size (small software startup).
    • QuickBooks Online supports all the key functions of our company's accounting team.
    • QuickBooks Online definitely made the life of our accounting team much easier which let us focus on more important issues outside of bookkeeping.
    Read full review

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