What users are saying about
35 Ratings
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Top Rated
737 Ratings
35 Ratings
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Score 7.6 out of 100

QuickBooks Online

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Top Rated
737 Ratings
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Score 8.1 out of 100

Likelihood to Recommend

FreeAgent

FreeAgent is really suited to the financial management of a small business. Especially an owner managed business as it provides all the tools to keep on top of finances. It can reduce the need for a bookkeeper as it is easy to add expenses and reconcile them with the linked bank accounts. The integrated payroll would also reduce the need for third-party management of such processes. Would still recommend the use of an accountant to advise on more complex financial requirements.
Vince McConville | TrustRadius Reviewer

QuickBooks Online

Quickbooks Online is super well suited for small business owners who are on the go and need access to their bookkeeping across multiple devices. You can leave the desktop and carry your books in your pocket for billing, invoicing, expensing, payroll any time, anywhere. I know there are time tracking plugins as well as other integrations that allow for your staff to submit reports directly to the software which is a brilliant addition.
Joel McAfee | TrustRadius Reviewer

Feature Rating Comparison

Payroll Management

FreeAgent
8.6
QuickBooks Online
7.6
Pay calculation
FreeAgent
8.0
QuickBooks Online
7.9
Benefit plan administration
FreeAgent
8.5
QuickBooks Online
6.9
Direct deposit files
FreeAgent
8.9
QuickBooks Online
7.8
Salary revision and increment management
FreeAgent
8.8
QuickBooks Online
7.2
Reimbursement management
FreeAgent
8.7
QuickBooks Online
8.0

Customization

FreeAgent
5.5
QuickBooks Online
7.6
API for custom integration
FreeAgent
4.5
QuickBooks Online
8.1
Plug-ins
FreeAgent
6.4
QuickBooks Online
7.1

Security

FreeAgent
8.5
QuickBooks Online
8.3
Single sign-on capability
FreeAgent
9.0
QuickBooks Online
8.5
Role-based user permissions
FreeAgent
8.0
QuickBooks Online
8.1

Reporting & Analytics

FreeAgent
7.8
QuickBooks Online
8.0
Dashboards
FreeAgent
10.0
QuickBooks Online
8.0
Standard reports
FreeAgent
9.0
QuickBooks Online
8.3
Custom reports
FreeAgent
4.4
QuickBooks Online
7.7

General Ledger and Configurable Accounting

FreeAgent
9.3
QuickBooks Online
7.5
Accounts payable
FreeAgent
10.0
QuickBooks Online
7.9
Accounts receivable
FreeAgent
10.0
QuickBooks Online
8.2
Cash management
FreeAgent
10.0
QuickBooks Online
7.6
Bank reconciliation
FreeAgent
10.0
QuickBooks Online
8.1
Expense management
FreeAgent
10.0
QuickBooks Online
7.9
Time tracking
FreeAgent
10.0
QuickBooks Online
5.6
Fixed asset management
FreeAgent
8.6
QuickBooks Online
6.5
Multi-currency support
FreeAgent
9.1
QuickBooks Online
4.2
Multi-division support
FreeAgent
9.0
QuickBooks Online
7.6
Regulations compliance
FreeAgent
8.7
QuickBooks Online
6.6
Electronic tax filing
FreeAgent
9.0
QuickBooks Online
8.7
Self-service portal
FreeAgent
9.0
QuickBooks Online
8.4
Journals and Reconciliations
FreeAgent
8.0
QuickBooks Online
8.1
Global Financial Support
FreeAgent
QuickBooks Online
8.4
Primary and Secondary Ledgers
FreeAgent
QuickBooks Online
7.4
Intercompany Accounting
FreeAgent
QuickBooks Online
8.1
Localizations
FreeAgent
QuickBooks Online
7.4
Enterprise Accounting
FreeAgent
QuickBooks Online
8.1
Configurable Accounting
FreeAgent
QuickBooks Online
7.8
Centralized Rules Framework
FreeAgent
QuickBooks Online
7.6
Standardized Processes
FreeAgent
QuickBooks Online
7.7

Inventory Management

FreeAgent
7.4
QuickBooks Online
6.0
Inventory tracking
FreeAgent
7.7
QuickBooks Online
6.2
Automatic reordering
FreeAgent
8.2
QuickBooks Online
7.8
Location management
FreeAgent
4.5
QuickBooks Online
6.8
Manufacturing module
FreeAgent
9.1
QuickBooks Online
3.3

Order Management

FreeAgent
8.1
QuickBooks Online
7.9
Pricing
FreeAgent
8.1
QuickBooks Online
7.1
Order entry
FreeAgent
6.8
QuickBooks Online
7.8
Credit card processing
FreeAgent
8.2
QuickBooks Online
7.5
Cost of goods sold
FreeAgent
9.1
QuickBooks Online
7.7
Order Orchestration
FreeAgent
QuickBooks Online
8.4
End-to-end order visibility
FreeAgent
QuickBooks Online
8.3
Order exception Resolution
FreeAgent
QuickBooks Online
8.4

Pros

FreeAgent

  • Accounting! As you'd expect. Makes it much simpler andmore cost effective. In-coming and out-goings are recorded and assigned to projects and accounts. My accountant can access my books and reconcile so much more easily than trawling through spreadsheets.
  • Time billing - time spent on projects/client work is recorded and is ready to be invoiced as required. Saves so much time and prevents inaccuracies.
  • Invoicing - again, it should do this well and it does. Non payment reminders are automatic and clients have no excuses for not knowing the status of their account.
  • Account dashboard - gives me an instant overview of the health of the business (am I on track to meet my yearly targets) and my accounts.
Eddie May | TrustRadius Reviewer

QuickBooks Online

  • The user interface is clean and things are easy to find. This saves us time from having to look for things we need. If we can't find something, the Help and Search features are easy to use.
  • There is a bar graph at the top of my Customers page that shows a breakdown of overdue invoices, open invoices, and those that have been paid in the last 30 days. This is nice because I can see all this information quickly when I need it.
  • We can customize invoices as much as we need to and it is very user-friendly. We can email individual invoices or in bulk to save time. We can send invoice reminders and statements in a flash as well. All of these things help us get paid on time.
Jennifer Walschap | TrustRadius Reviewer

Cons

FreeAgent

  • Reporting on financials, time tracking and project status is a little poor. It's adequate for what what we need, but would be great to see more advanced features.
  • API is quite closed so cannot integrate with our other project management tools.
Anthony Stretten | TrustRadius Reviewer

QuickBooks Online

  • Collaboration. I would like multiple members of our team to be able to collaborate better. I have difficulty sometimes tracking what was done by whom at a user level.
  • Making user permissions easier to manage. Setting security options between users. The features may be there but it is not as intuitive to set certain access permissions and differentiate between users as I would like.
  • Integration into Outlook calendars would be a nice add-on for payment reminders. These are setup and scheduled for payment automatically through the app, but a reminder on my personal calendar would be a nice add on. It may even be available but I am not aware of it.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

FreeAgent

No score
No answers yet
No answers on this topic

QuickBooks Online

QuickBooks Online 8.0
Based on 20 answers
It like the product 'right out of the box' and I trust Intuit will continually improve it over the years based on my experience with their desktop products. The large providers of Apps makes customizing the entire package relatively easy and seamless for a wide variety of business types.
John H. Adair CPA | TrustRadius Reviewer

Usability

FreeAgent

FreeAgent 9.1
Based on 4 answers
I spent nearly two decades in IT and am happy to say that FreeAgent's user interface is one of the best interfaces I have ever used.
Edgar Danielyan | TrustRadius Reviewer

QuickBooks Online

QuickBooks Online 8.4
Based on 12 answers
It's Easy enough to learn the basic for a new user; though if you are required to go more in depth in recording assets or liability accounts it could get somewhat confusing for the every day user who doesn't know double-entry accounting. It's great for a business that just wants profit and loss information available at their fingertips.
Lindsay Foucht | TrustRadius Reviewer

Reliability and Availability

FreeAgent

FreeAgent 8.9
Based on 5 answers
Based in a cloud and never had any issues with down time. I can access from any device
Gavin Percy | TrustRadius Reviewer

QuickBooks Online

QuickBooks Online 5.6
Based on 3 answers
While there is an app, which makes it accessible, all the features are not available.
Tya Bolton | TrustRadius Reviewer

Performance

FreeAgent

FreeAgent 9.1
Based on 1 answer
No answer on this topic is available.

QuickBooks Online

QuickBooks Online 7.9
Based on 2 answers
There are tab issues. When I tab the field doesn't highlight and I have to backspace or delete what is in the field. Happens on the memo field and sometimes other fields. Very time consuming.
Colleen Walker | TrustRadius Reviewer

Support

FreeAgent

No score
No answers yet
No answers on this topic

QuickBooks Online

QuickBooks Online 4.1
Based on 5 answers
Not that overally impressed with the support when having issues with the app or desktop version. I lost my patience and at times just gave up and tried another process outside of QuickBooks. This is definitely something QuickBooks needs to work on improving as this could lose them customers in the long run. The benefits at the moment outweigh any of the frustrations I face.
Ayo Bamgbose, Assoc CIPD, MSc | TrustRadius Reviewer

Implementation

FreeAgent

No score
No answers yet
No answers on this topic

QuickBooks Online

QuickBooks Online 5.2
Based on 3 answers
I'm frustrated. Wound up with two companies, have to keep switching back and forth. This is unsatisfactory!
Robin M. Robboy, CPA | TrustRadius Reviewer

Alternatives Considered

FreeAgent

I used Fresh Books for about three years prior to switching to FreeAgent. It was the accounting functionality that made the difference - in the past two years I've not regretted the switch. Fresh Books is good, but its the UK accounting features that make FreeAgent indispensable to my business.
Eddie May | TrustRadius Reviewer

QuickBooks Online

QuickBooks Online was much easier to use across a non-profit where we needed people in multiple locations working on different servers to access the financial data at once, it also allowed us to connect our bank accounts to the software which was a huge benefit of the program, these were main differentiators between the online product and the desktop version that we trialed. We have also used Wave in the past for accounting and still use it for it's invoicing features because of the nice invoices it creates for our organization at no cost. Microsoft Excel is what we used before Online version so QuickBooks is much more advanced than that.
Dylan DeClerck | TrustRadius Reviewer

Return on Investment

FreeAgent

  • Professional and uniform offering providing great confident customer service. My clients love it, whether they use it a little or a lot. It's a great piece of software - while sophisticated, it's straightforward to use.
  • Time saving and efficient use of my team's time. Being able to easily share and compare work / tasks.
Jason Dalton AICB CB.Cert PM.Dip | TrustRadius Reviewer

QuickBooks Online

  • QuickBooks Online ("QBO") has allowed us to increase our efficiency by at least 20% on clients where we handle their actual activity entry. The use of bank feeds has been the largest contributor to this because we can memorize transactions and what categorization needs to happen to them - virtually eliminating the need to key in information for those clients.
  • We are able to service more clients who are coming to us that want to use or already use a cloud based solution. Probably 2 of every 5 new clients already are using a cloud solution or want to use a cloud solution.
  • We are able to have access to the clients books immediately via the easy granting of a free "Accountant's Login." Clients love that they don't have to pay for this easy to use feature and that we can immediately start collaborating on new work without having to jump through hoops to gain access.
Anonymous | TrustRadius Reviewer

Pricing Details

FreeAgent

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

QuickBooks Online

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

FreeAgent
10.0
QuickBooks Online
8.0

Likelihood to Renew

FreeAgent
QuickBooks Online
8.0

Usability

FreeAgent
9.1
QuickBooks Online
8.4

Reliability and Availability

FreeAgent
8.9
QuickBooks Online
5.6

Performance

FreeAgent
9.1
QuickBooks Online
7.9

Support

FreeAgent
QuickBooks Online
4.1

Implementation

FreeAgent
QuickBooks Online
5.2

Scalability

FreeAgent
8.2
QuickBooks Online

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