What users are saying about
46 Ratings
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Top Rated
1180 Ratings
46 Ratings
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Score 8.6 out of 100

QuickBooks Online

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Top Rated
1180 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

FreeAgent

FreeAgent is really suited to the financial management of a small business. Especially an owner managed business as it provides all the tools to keep on top of finances. It can reduce the need for a bookkeeper as it is easy to add expenses and reconcile them with the linked bank accounts. The integrated payroll would also reduce the need for third-party management of such processes. Would still recommend the use of an accountant to advise on more complex financial requirements.
Vince McConville | TrustRadius Reviewer

QuickBooks Online

QuickBooks has long been a standard when it's come to small business accounting. Their tools work, the user interface is fairly intuitive to navigate, and it has suited the needs of our small business (11-20 employees) for the past 10 years. However, as we continue to grow and come into a greater need to control our branding, we find that QuickBooks Online often limits us in customization and branding. Plus, it just has some odds quirks in the coding of how the invoices are setup up that often requires us to "fight against the system" in order to accomplish what we want in our invoice structure.
Zach Yokum | TrustRadius Reviewer

Feature Rating Comparison

Payroll Management

FreeAgent
8.6
QuickBooks Online
7.2
Pay calculation
FreeAgent
8.0
QuickBooks Online
7.6
Benefit plan administration
FreeAgent
8.5
QuickBooks Online
6.2
Direct deposit files
FreeAgent
8.9
QuickBooks Online
7.2
Salary revision and increment management
FreeAgent
8.8
QuickBooks Online
7.1
Reimbursement management
FreeAgent
8.7
QuickBooks Online
7.6

Customization

FreeAgent
5.5
QuickBooks Online
7.7
API for custom integration
FreeAgent
4.5
QuickBooks Online
7.9
Plug-ins
FreeAgent
6.4
QuickBooks Online
7.6

Security

FreeAgent
8.5
QuickBooks Online
8.3
Single sign-on capability
FreeAgent
9.0
QuickBooks Online
8.2
Role-based user permissions
FreeAgent
8.0
QuickBooks Online
8.4

Reporting & Analytics

FreeAgent
7.8
QuickBooks Online
8.0
Dashboards
FreeAgent
10.0
QuickBooks Online
7.9
Standard reports
FreeAgent
9.0
QuickBooks Online
8.4
Custom reports
FreeAgent
4.4
QuickBooks Online
7.8

General Ledger and Configurable Accounting

FreeAgent
9.3
QuickBooks Online
7.5
Accounts payable
FreeAgent
10.0
QuickBooks Online
8.5
Accounts receivable
FreeAgent
10.0
QuickBooks Online
8.6
Cash management
FreeAgent
10.0
QuickBooks Online
7.6
Bank reconciliation
FreeAgent
10.0
QuickBooks Online
8.5
Expense management
FreeAgent
10.0
QuickBooks Online
8.0
Time tracking
FreeAgent
10.0
QuickBooks Online
6.0
Fixed asset management
FreeAgent
8.6
QuickBooks Online
6.9
Multi-currency support
FreeAgent
9.1
QuickBooks Online
6.7
Multi-division support
FreeAgent
9.0
QuickBooks Online
7.5
Regulations compliance
FreeAgent
8.7
QuickBooks Online
7.6
Electronic tax filing
FreeAgent
9.0
QuickBooks Online
7.6
Self-service portal
FreeAgent
9.0
QuickBooks Online
7.3
Journals and Reconciliations
FreeAgent
8.0
QuickBooks Online
7.9
Global Financial Support
FreeAgent
QuickBooks Online
5.7
Primary and Secondary Ledgers
FreeAgent
QuickBooks Online
7.3
Intercompany Accounting
FreeAgent
QuickBooks Online
7.2
Localizations
FreeAgent
QuickBooks Online
8.7
Enterprise Accounting
FreeAgent
QuickBooks Online
8.2
Configurable Accounting
FreeAgent
QuickBooks Online
7.3
Centralized Rules Framework
FreeAgent
QuickBooks Online
7.7
Standardized Processes
FreeAgent
QuickBooks Online
6.9

Inventory Management

FreeAgent
7.4
QuickBooks Online
7.4
Inventory tracking
FreeAgent
7.7
QuickBooks Online
7.2
Automatic reordering
FreeAgent
8.2
QuickBooks Online
7.5
Location management
FreeAgent
4.5
QuickBooks Online
6.9
Manufacturing module
FreeAgent
9.1
QuickBooks Online
7.9

Order Management

FreeAgent
8.1
QuickBooks Online
7.4
Pricing
FreeAgent
8.1
QuickBooks Online
7.9
Order entry
FreeAgent
6.8
QuickBooks Online
8.1
Credit card processing
FreeAgent
8.2
QuickBooks Online
7.9
Cost of goods sold
FreeAgent
9.1
QuickBooks Online
7.5
Order Orchestration
FreeAgent
QuickBooks Online
7.3
End-to-end order visibility
FreeAgent
QuickBooks Online
7.1
Order exception Resolution
FreeAgent
QuickBooks Online
6.2

Pros

FreeAgent

  • Accounting! As you'd expect. Makes it much simpler andmore cost effective. In-coming and out-goings are recorded and assigned to projects and accounts. My accountant can access my books and reconcile so much more easily than trawling through spreadsheets.
  • Time billing - time spent on projects/client work is recorded and is ready to be invoiced as required. Saves so much time and prevents inaccuracies.
  • Invoicing - again, it should do this well and it does. Non payment reminders are automatic and clients have no excuses for not knowing the status of their account.
  • Account dashboard - gives me an instant overview of the health of the business (am I on track to meet my yearly targets) and my accounts.
Eddie May | TrustRadius Reviewer

QuickBooks Online

  • It enables me to do a P&L for each specific program as requested by the county for the grant money that they give us.
  • It enables me to do [an] organizational budget as well as a budget for each specific program
  • It enables the accountant and the auditor access at any time for transparency
Roxanne Jacobs | TrustRadius Reviewer

Cons

FreeAgent

  • Reporting on financials, time tracking and project status is a little poor. It's adequate for what what we need, but would be great to see more advanced features.
  • API is quite closed so cannot integrate with our other project management tools.
Anthony Stretten | TrustRadius Reviewer

QuickBooks Online

  • The budgets feature leaves a lot be desired - difficult and clunky to populate and maintain.
  • Reporting for Budget vs Actual is available but the ability to reforecast based on updated data is not.
  • The rules function to default common types of expenses isn't perfect and will get confused if like amounts or a number of similar items present.
Charles Fashana, MBA | TrustRadius Reviewer

Likelihood to Renew

FreeAgent

No score
No answers yet
No answers on this topic

QuickBooks Online

QuickBooks Online 10.0
Based on 22 answers
It like the product 'right out of the box' and I trust Intuit will continually improve it over the years based on my experience with their desktop products. The large providers of Apps makes customizing the entire package relatively easy and seamless for a wide variety of business types.
John H. Adair CPA | TrustRadius Reviewer

Usability

FreeAgent

FreeAgent 9.1
Based on 4 answers
I spent nearly two decades in IT and am happy to say that FreeAgent's user interface is one of the best interfaces I have ever used.
Edgar Danielyan | TrustRadius Reviewer

QuickBooks Online

QuickBooks Online 8.3
Based on 64 answers
Do NOT use their premium payroll. It's expensive and [I feel like] their customer service is horrible. I spent almost 4 hours trying to get an answer to a simple question about a 941 form they filed. They kept transferring me around to various people and every single time they couldn't find the 941 form I had a question on. I had to do a screenshare to show them where it was! I got disconnected three times and they never called back. They also told me that I would have to talk to the IRS at one point. I refused and told them that they were filing these forms on our behalf, they were doing the calculations so they should be able to answer my questions. I asked several times to talk to a supervisor and they wouldn't transfer me to one. They just said that they could put in a request for a supervisor to call me back in 24-48 hours! It was just unbelievable how horrible it was.
Michelle Jones | TrustRadius Reviewer

Reliability and Availability

FreeAgent

FreeAgent 8.9
Based on 5 answers
Based in a cloud and never had any issues with down time. I can access from any device
Gavin Percy | TrustRadius Reviewer

QuickBooks Online

QuickBooks Online 10.0
Based on 7 answers
We have rarely had outages in the last 10 years. I can only recall 2 times in the last 10 years where we were not able to access our client files.
Anonymous | TrustRadius Reviewer

Performance

FreeAgent

FreeAgent 9.1
Based on 1 answer
No answer on this topic is available.

QuickBooks Online

QuickBooks Online 10.0
Based on 5 answers
There are tab issues. When I tab the field doesn't highlight and I have to backspace or delete what is in the field. Happens on the memo field and sometimes other fields. Very time consuming.
Colleen Walker | TrustRadius Reviewer

Support Rating

FreeAgent

No score
No answers yet
No answers on this topic

QuickBooks Online

QuickBooks Online 7.3
Based on 61 answers
Support is great, all incidents been resolved. Quickbooks Online forum is very well organized and helpful. I like the fact that they let the community contribute in resolving issues. Most or many of your answers can be found online. You can also get help on YouTube, but the easiest way to get assistance is through their chat system.
Anonymous | TrustRadius Reviewer

Implementation Rating

FreeAgent

No score
No answers yet
No answers on this topic

QuickBooks Online

QuickBooks Online 10.0
Based on 7 answers
The person in charge of QB needs to be very accurate with record keeping and is recommended to stay on top of tasks. The biggest issue we have is reconciliation, and those issues occur only when too much time has occurred between reconciliations
Adrienne Gould-Choquette, P.E. | TrustRadius Reviewer

Alternatives Considered

FreeAgent

I used Fresh Books for about three years prior to switching to FreeAgent. It was the accounting functionality that made the difference - in the past two years I've not regretted the switch. Fresh Books is good, but its the UK accounting features that make FreeAgent indispensable to my business.
Eddie May | TrustRadius Reviewer

QuickBooks Online

I have used Wave Accounting for another business. I selected QuickBooks Online over Wave because of the features available from QuickBooks. Wave is great since it is free, but I feel that paying for QuickBooks Online is worth it for the features. In addition there is such a robust support network and training available for QuickBooks.
Lukas Sundahl, MBA | TrustRadius Reviewer

Scalability

FreeAgent

FreeAgent 8.2
Based on 1 answer
No answer on this topic is available.

QuickBooks Online

QuickBooks Online 10.0
Based on 1 answer
As we have grown along our professional path, we have also expanded our use of QB. The scalability is easy and features seem to be waiting for you until you need them. We have increased profits by over 10x from our first year in business to the current and have yet to find a reason to look elsewhere
Adrienne Gould-Choquette, P.E. | TrustRadius Reviewer

Return on Investment

FreeAgent

  • Professional and uniform offering providing great confident customer service. My clients love it, whether they use it a little or a lot. It's a great piece of software - while sophisticated, it's straightforward to use.
  • Time saving and efficient use of my team's time. Being able to easily share and compare work / tasks.
Jason Dalton AICB CB.Cert PM.Dip | TrustRadius Reviewer

QuickBooks Online

  • Overall, QuickBooks Online is a great investment for the company of our size (small software startup).
  • QuickBooks Online supports all the key functions of our company's accounting team.
  • QuickBooks Online definitely made the life of our accounting team much easier which let us focus on more important issues outside of bookkeeping.
Serguei Bykov | TrustRadius Reviewer

Pricing Details

FreeAgent

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

FreeAgent Editions & Modules

Additional Pricing Details

QuickBooks Online

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

QuickBooks Online Editions & Modules

Edition
Simple Start$251
Plus$751
Advanced$1501
Self-Employed$151
  1. per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

FreeAgent
10.0
QuickBooks Online
8.0

Likelihood to Renew

FreeAgent
QuickBooks Online
10.0

Usability

FreeAgent
9.1
QuickBooks Online
8.3

Reliability and Availability

FreeAgent
8.9
QuickBooks Online
10.0

Performance

FreeAgent
9.1
QuickBooks Online
10.0

Support Rating

FreeAgent
QuickBooks Online
7.3

Implementation Rating

FreeAgent
QuickBooks Online
10.0

Scalability

FreeAgent
8.2
QuickBooks Online
10.0

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