Google Hangouts (Classic) vs. Webex App

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Google Hangouts (Classic)
Score 7.2 out of 10
N/A
The classic version of Google Hangouts is a communication platform that includes messaging, voice, VoIP, and video call capabilities. It was part of Google’s G Suite offering and integrated with applications such as Gmail and Google+. Users of the classic version of Hangouts will be migrated to the new Hangouts Chat collaboration tool, and Google continues to support conferencing via the new Hangouts Meet.N/A
Webex App
Score 8.1 out of 10
N/A
The Webex App brings together Webex Calling, Meetings, and Messaging into a single application, fostering collaboration and unlocking more productive ways to work.
$0
user/month
Pricing
Google Hangouts (Classic)Webex App
Editions & Modules
No answers on this topic
Basic Plan
$0.00
user/month
Meet Plan
$13.50
user/month
Meet + Call Plan
$25.00
user/month
Enterprise Plan
Contact Sales
Offerings
Pricing Offerings
Google Hangouts (Classic)Webex App
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional Details
More Pricing Information
Community Pulse
Google Hangouts (Classic)Webex App
Considered Both Products
Google Hangouts (Classic)
Chose Google Hangouts (Classic)
The cost-benefit ratio has no point of comparison between one and another. At the time of evaluation, Skype (free account) of course was very limited compared to almost any other service paid account, and Skype for Business was too expensive for the benefits and/or tools it …
Chose Google Hangouts (Classic)
Slack is most similar to Hangouts in one respect: it has a consumer-like UI and is very user friendly and flexible. However, it has enterprise-level chops and features, though most of those cost money. The other 2 are more traditional corporate clients, which lack Hangouts' …
Webex App
Chose Webex App
Webex App has all the other vendors tool integrated in only one application, in the other tools we have to use 3 or 4 different applications or tools to do the same that we actually do in Webex App in one single application. For me this is the key of the success of an …
Chose Webex App
Webex integrates Cisco hardware range very well with its software offering, particularly nice to take meetings on the go with the App. This provides a seamless experience. The others don't have a great hardware range, or what they have is limited & co-branded making it …
Chose Webex App
all are a bit similar with different cultures and costs. Webex is a good product which can answer with the cybersecurity politics
Chose Webex App
Webex is an easy-to-use and fast application with compare to others. It's easy to connect and share the content or files. Have lots of features like a whiteboard, reactions, and chat functionality which we cannot see in some of the applications. The host can control the audio …
Chose Webex App
The fact of receiving training from suppliers on this platform made the choice easier.
Chose Webex App
While some of the other platforms have great features, the ease of Webex won us over. It is compatible across the board, easy to navigate, and intuitive to use and that has been very helpful. Finding meetings is also much easier on the platform, The one-click add through …
Chose Webex App
They did the exact same stuff. But the difference is that Webex does everything better, faster, and efficiently. Also on top of that offers new features. Those new features give you a better product feeling and for those Webex stands out from other applications. Especially I …
Chose Webex App
WebexApp is reliable for getting connectivity with Telecom vendors in North America and Latin America for technical support sessions. It is compatible with various PC /OS systems of end-users. I like to engage customers using Cisco Webex App because it demonstrates that my …
Chose Webex App
It was not my choice, but some customers have it for conference rooms or simply communication or support so I am always acting as a user for this app and it will be difficult to replace it with any other app as they don't have the same functionalities or the whole capabilities …
Chose Webex App
All of them are similar, the main advantage is using the whole Cisco stack, they integrate easy with a variety of Cisco products. And what makes them shine is the API integration with external tools for task automation.
Chose Webex App
It is very useful for the company with every type of user because Webex is adapted for every type of person. It is very easy to use. The type of users commonly using the platform are people in charge of projects and teachers living in different places or cities.
Chose Webex App
Tienes las mismas funcionalidad de chat, compartición de archivos, llamadas, videoconferencias

You'll have the same functionalities pertaining to chat, file sharing, calls, and video conferences
Top Pros
Top Cons
Features
Google Hangouts (Classic)Webex App
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Google Hangouts (Classic)
6.4
57 Ratings
24% below category average
Webex App
-
Ratings
Hosted PBX6.915 Ratings00 Ratings
Multi-level Interactive Voice Response (IVR)7.725 Ratings00 Ratings
User templates5.322 Ratings00 Ratings
Call reports9.034 Ratings00 Ratings
Directory of employee names3.245 Ratings00 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Google Hangouts (Classic)
7.9
66 Ratings
7% below category average
Webex App
-
Ratings
Answering rules8.033 Ratings00 Ratings
Call recording7.537 Ratings00 Ratings
Call park7.018 Ratings00 Ratings
Call screening9.036 Ratings00 Ratings
Message alerts8.058 Ratings00 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
Google Hangouts (Classic)
8.9
84 Ratings
7% above category average
Webex App
-
Ratings
Video conferencing9.279 Ratings00 Ratings
Audio conferencing9.279 Ratings00 Ratings
Video screen sharing7.848 Ratings00 Ratings
Instant messaging9.352 Ratings00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Google Hangouts (Classic)
8.3
85 Ratings
0% below category average
Webex App
-
Ratings
Mobile app for iOS8.573 Ratings00 Ratings
Mobile app for Android8.171 Ratings00 Ratings
Project Management
Comparison of Project Management features of Product A and Product B
Google Hangouts (Classic)
-
Ratings
Webex App
8.0
543 Ratings
2% above category average
Task Management00 Ratings7.6303 Ratings
Gantt Charts00 Ratings7.3136 Ratings
Scheduling00 Ratings8.2418 Ratings
Workflow Automation00 Ratings7.9200 Ratings
Mobile Access00 Ratings8.8509 Ratings
Search00 Ratings8.0427 Ratings
Visual planning tools00 Ratings8.2222 Ratings
Communication
Comparison of Communication features of Product A and Product B
Google Hangouts (Classic)
-
Ratings
Webex App
8.5
587 Ratings
6% above category average
Chat00 Ratings8.9577 Ratings
Notifications00 Ratings8.6568 Ratings
Discussions00 Ratings8.7521 Ratings
Surveys00 Ratings8.4277 Ratings
Internal knowledgebase00 Ratings8.1255 Ratings
Integrates with GoToMeeting00 Ratings8.2151 Ratings
Integrates with Gmail and Google Hangouts00 Ratings8.7175 Ratings
Integrates with Outlook00 Ratings8.6382 Ratings
File Sharing & Management
Comparison of File Sharing & Management features of Product A and Product B
Google Hangouts (Classic)
-
Ratings
Webex App
8.1
501 Ratings
0% below category average
Versioning00 Ratings7.6291 Ratings
Video files00 Ratings7.7430 Ratings
Audio files00 Ratings8.3431 Ratings
Document collaboration00 Ratings7.7405 Ratings
Access control00 Ratings8.6313 Ratings
Advanced security features00 Ratings8.2318 Ratings
Integrates with Google Drive00 Ratings8.4168 Ratings
Device sync00 Ratings8.7285 Ratings
Best Alternatives
Google Hangouts (Classic)Webex App
Small Businesses
CloudTalk
CloudTalk
Score 9.5 out of 10
Stackby
Stackby
Score 9.6 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 9.5 out of 10
Troop Messenger
Troop Messenger
Score 9.7 out of 10
Enterprises
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
HCL Connections
HCL Connections
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Google Hangouts (Classic)Webex App
Likelihood to Recommend
7.9
(91 ratings)
8.4
(649 ratings)
Likelihood to Renew
10.0
(1 ratings)
8.6
(26 ratings)
Usability
8.0
(7 ratings)
8.9
(392 ratings)
Availability
-
(0 ratings)
7.7
(9 ratings)
Performance
-
(0 ratings)
8.2
(9 ratings)
Support Rating
8.0
(36 ratings)
7.9
(395 ratings)
In-Person Training
-
(0 ratings)
8.2
(3 ratings)
Online Training
-
(0 ratings)
8.6
(6 ratings)
Implementation Rating
-
(0 ratings)
8.8
(11 ratings)
Configurability
-
(0 ratings)
7.8
(10 ratings)
Ease of integration
-
(0 ratings)
7.9
(7 ratings)
Product Scalability
-
(0 ratings)
8.8
(8 ratings)
Vendor post-sale
-
(0 ratings)
8.3
(6 ratings)
Vendor pre-sale
-
(0 ratings)
8.4
(7 ratings)
User Testimonials
Google Hangouts (Classic)Webex App
Likelihood to Recommend
Google
Had I completed this review a couple years ago, I would have given a rating of 9 or 10 as Hangouts (Classic) is an excellent product. However, now that Google Chat has succeeded Hangouts, I would not recommend that any new users begin using it where other more modern options are available. Android users who want an internet based instant messaging that also supports calling and video calling could benefit from using Hangouts (Classic) as Google Chat requires the user to also have Google Meet installed to make video calls and there is no voice only calling option.
Read full review
Cisco
The biggest use case I have for Webex is the public and private Spaces feature. It is so handy to have a single place where I can collaborate with team members on a single project. We can chat about new ideas and share files just on that specific project. That way I am not having to search email, or a Sharepoint site or a network drives for files. And I don't have to search through a separate chat log for ideas for this project. Add to that that I can use the Webex app on my PC, Mac, iphone and Android tablet and that makes it the killer app.
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Pros
Google
  • Google Hangouts (Classic) is embedded within Gmail's scheduler, so setting up the link is as quick as a click of the button. It's a one-step process.
  • Google Hangouts (Classic) is user-friendly and [has] features to share screens easily.
  • Google Hangouts (Classic) is much easier to use than its competitors.
  • Google Hangouts (Classic) have [a] good connection time and there are few glitches.
Read full review
Cisco
  • High-quality, high-impact communications in our workflow.
  • It's great for sharing large documents, it doesn't slow down our communications.
  • The dark mode is excellent, it has a good image and seamless integration features.
  • We can record meetings, which is perfect for backing up any information that may be overlooked.
Read full review
Cons
Google
  • I would like to see improved video support, so that saved videos can be sent back and forth via Hangouts more easily, without having to start a separate meet chat
  • More pronounced notifications of messages would be helpful; pop up notifications are good, but once there is one, additional messages do not pop up
  • Custom muting times would be great, so that if I am in a 90 minute Zoom meeting, I can set it for that time; right now, it is 1 hour or 2 hours. Easy to forget.
Read full review
Cisco
  • The PIN message function is getting deleted after some time. I would prefer it to retain all PIN messages.
  • Option to add multiple quiet hours. This will allow me to set quiet hours for the whole weekend and not just the time range similar to weekdays.
  • Paste cells on messages. When I paste, for example, a 3x3 cell from a spreadsheet, the columns and rows are removed.
Read full review
Likelihood to Renew
Google
No answers on this topic
Cisco
I don’t have access to video features.) In an age when our smartphones
do everything but call our friends, family, or clients, it’s refreshing
to have a desktop app that can make calls in the smartphone’s place. It
seems appropriate in a time when we’re all worried about the robots
rising and taking over the world. Why not transfer the functionality of a
telephone to the same computer where we program those world-dominating
robots? It’s practical. Cisco Jabber takes the classic idea of making
calls with a phone and puts it in the same place where we spend most of
our worktime. This frees up desk space, as well as keeps the smartphone
available for what it was invented to do: take Instagram photos. Not to
mention, because it has its own number, it makes it easier to contact
clients without having to give them your personal phone number. Need to
make a call, but you don’t want to share your home phone? Cisco Jabber
makes that easy. And best of all, because you call through your
computer, all you need is a microphone to speak and speakers to listen,
and you never have to pick up the phone at all. If you hate having
sweaty ears, then Cisco Jabber is your app of choice. Note: Because I
have access to phone features only, and Cisco Jabber has more available
that I can’t use, I can see where it may also be a pro for business
owners that Cisco apparently allows custom features availability for
users, depending on roles.
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Usability
Google
The tool is almost self-implemented. It is likely to be available in every pc or mobile device a user or potential user might have, and all you need to do is adding the company's account and you are done. Once you are setted up, you have almost all actual communication methods available in one tool
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Cisco
Webex is quite usable, and it is, in fact very easy to use as well. You don't need a lot of documentation to learn how to use the app as it's mostly self-explanatory. The user interface is easy on the eyes, and people can see buttons without issues. Overall, WebEx's front-end design is great and I don't have much issue with it.
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Reliability and Availability
Google
No answers on this topic
Cisco
I would say every time I open it, it is there, there are times that our users have to sign out and back in to get it to work or even do a full exit as the app will disconnect from the controlling the desk phone, but some easy steps to sign-out or fully exit the app gets the user back up and running quickly.
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Performance
Google
No answers on this topic
Cisco
Software loads and runs well. I like the ability to run the full app version, or, just run through a browser using a lightweight webex experience. In a pinch, this ability has saved my bacon when I had to connect in an emergency on a borrowed phone or computer
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Support Rating
Google
Google Hangouts works great and does not require a lot of work to troubleshoot. Everything is simple and easy to use. Google provides all of the tools that one requires to utilize Google Hangouts and any information can be found in the built-in help tools. There is also a forum for users to report issues and typically, Google responds well and will try to work out any issues.
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Cisco
The support team is quick in reverting to the issues faced, and it has multiple language support, which would be very helpful for some instances. Their expertise in resolving queries is instantaneous. Most of the common lags/issues in the application are identified and fixed with regular updates.
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In-Person Training
Google
No answers on this topic
Cisco
I am very satisfied with my experience with Webex App in online training. The creation of the event is very easy with the possibility of scheduling it in advance. The management of participants, organizers, and animators is complete. The invitations are automated and by simply using emails we can create all the schedules of the training session
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Online Training
Google
No answers on this topic
Cisco
Very easy to create. All operations are done without any problems with our business growth. All people like the experience including me as an instructor. The tools that WebEx App offers us are very complete for working in a virtual classroom, whether it is sharing the screen, the different display modes, the whiteboard, or even the scoring tools on the screen, it allows me to do my job as an instructor as if I was face to face with the participants.
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Implementation Rating
Google
No answers on this topic
Cisco
There was quite a bit of back and forth with TAC and Cisco Reps to get it fully up and running but we did get there. Some of which had to do with documentation was not fully understandable. But with Cisco TAC we were able to get fully up and running.
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Alternatives Considered
Google
Google is the white cotton socks of the conferencing world. It’s a great ad-hoc tool, but not too much more. If you are not looking to spend money or operate completely on WiFi (without data charges), it’s a great free option as well. The benefit of being free and open is also the liability. It doesn’t have a great integration story with other corporate tools, but [it doesn’t have to] if you aren’t looking for that. All in all, it’s as helpful and ubiquitous as a public payphone…without the pay…and with a video capability.
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Cisco
A lot of drops from calls/meetings frustrated me and my customers in some cases, but with Webex App, I see very less (or even null) drops, even when I am streaming HD content through my camera, even when I connected with the support team for other products for an explanation, they blame it on ISP even though my ISP gives around 200 Mbps speed, Webex App is miraculously never "affected" by ISP speed.
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Scalability
Google
No answers on this topic
Cisco
Once everything is in place on the back end getting Webex on a user's PC is now very easy and with single sign-on, users are able to sign in without having to remember another password. Just make sure you have all the user settings in CUCM, CUC set right, and that they have the needed licenses in Webex Control Hub.
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Return on Investment
Google
  • I believe it was part of the google suite that was purchased. It was worth the cost as it was cheaper. I believe it is now free, but also becoming deprecated. It is much better to use Teams, Discord, Telegram, etc. Google does not provide enough support or features to make using hangouts worth it these days.
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Cisco
  • Cisco Jabber helped us develop a Business Continuity Plan in case of emergencies.
  • It allowed our employees to answer their office-phones remotely.
  • It saved us a 10.000$ investment every 4 years on the desk phones for only the Turkey office, possibly much higher figures on the global scale of Hilti.
Read full review
ScreenShots