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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Google Voice

    Score7.8 out of 10
    N/AGoogle Voice is a free IP telephony service that provides users with one phone number that can be forwarded to multiple phones or devices. It includes features such as call forwarding, voicemail translation, text messaging, and voice calls. Fees may apply for international calling.

    $10

    per month

    RingRx

    Score7 out of 10
    N/ARingRx supports independent medical practices, hospitals and therapists by providing high-quality, cost-effective, HIPAA-compliant telephone, text, and fax communications. RingRx offers clients communication systems that inform patients at every stage of their healthcare journeys. The RingRx Platform is a cloud-based VoIP communication system designed specifically for modern healthcare environments. It offers a versatile set of tools that can be customized to suit the needs of a clinic.…

    $15

    per month per user

    Zoom Phone

    Score7.4 out of 10
    N/ABuilt on Zoom's platform, Zoom's cloud phone consolidates business communication and collaboration into a single system. Available in 40+ countries, with expandable coverage through a bring-your-own-carrier offering, Zoom Phone supports inbound and outbound calling through the public switched telephone network (PSTN). Features: Post call summary & next steps A post-call summary from Zoom’s AI Companion keeps the focus on the conversation instead of…

    $10

    per month per user

    Pricing
    Google VoiceRingRxZoom Phone
    Editions & Modules
    Starter
    $10
    per user/per month
    Standard
    $20
    per user/per month
    Premier
    $30
    per user/per month
    Lite
    $15
    per month per user
    Grow
    $19
    per month per user
    Clinic
    $25
    per month per user
    US & Canada Metered
    $10
    per month per user
    US & Canada Unlimited
    $15
    per month per user
    Global Select
    $20
    per month per user
    Offerings
    Pricing Offerings
    Google VoiceRingRxZoom Phone
    Free Trial
    NoYesNo
    Free/Freemium Version
    NoNoNo
    Premium Consulting/Integration Services
    NoNoNo
    Entry-level Setup FeeNo setup feeNo setup feeNo setup fee
    Additional DetailsNo fees for emergency 911 Service No fees for compliance and administrative cost recovery Fee No 10DLC SMS fees
    More Pricing Information
    Community Pulse
    Google VoiceRingRxZoom Phone
    Considered Multiple Products
    Google
    Chose Google Voice
    Google Voice stands far above products like Vonage, RingCentral, and Jive (GoToConnect). It is more mature as a VOIP product and free to home/personal users. For small usage scenarios like ours, Google Voice cannot be beat on price and ease of use. It is very affordable to keep …
    Incentivized
    RingRx
    No answer on this topic
    Zoom
    Chose Zoom Phone
    Full disclosure- I am a reseller of many voce and data services. I am familiar with and have at least trialed basically every voice service available. We choose to use Zoom Phone as our in house system, so that speaks for itself. There is still a small market for on premise …
    Incentivized
    Chose Zoom Phone
    The big draw for us to Zoom Phone is that they shook up the market. They entered the phone market by taking their overwhelming success in video conferencing, and bringing that innovation and skill to designing a game changing phone system. There is really not much difference …
    Incentivized
    Key User Insights
    Would buy again
    95%
    Would buy again
    41 Answers
    No answers on this topic
    96%
    Would buy again
    48 Answers
    Delivers good value for the price
    98%
    Delivers good value for the price
    41 Answers
    No answers on this topic
    96%
    Delivers good value for the price
    44 Answers
    Happy with the feature set
    91%
    Happy with the feature set
    39 Answers
    No answers on this topic
    94%
    Happy with the feature set
    47 Answers
    Lived up to sales and marketing promises
    93%
    Lived up to sales and marketing promises
    27 Answers
    No answers on this topic
    89%
    Lived up to sales and marketing promises
    39 Answers
    Implementation went as expected
    97%
    Implementation went as expected
    35 Answers
    No answers on this topic
    91%
    Implementation went as expected
    43 Answers
    Features
    Google VoiceRingRxZoom Phone
    Cloud PBX
    Comparison of Cloud PBX features of Google Voice and RingRx and Zoom Phone
    Feature
    Google Voice
    5.3
    53 Ratings
    40% below category average
    RingRx
    -
    Ratings
    Zoom Phone
    8.6
    47 Ratings
    8% above category average
    Hosted PBX6.025 Ratings00 Ratings8.524 Ratings
    Multi-level Interactive Voice Response (IVR)3.027 Ratings00 Ratings8.030 Ratings
    User templates1.419 Ratings00 Ratings8.718 Ratings
    Call reports7.046 Ratings00 Ratings9.122 Ratings
    Directory of employee names9.027 Ratings00 Ratings8.542 Ratings
    Call Management
    Comparison of Call Management features of Google Voice and RingRx and Zoom Phone
    Feature
    Google Voice
    8.4
    67 Ratings
    2% above category average
    RingRx
    -
    Ratings
    Zoom Phone
    8.5
    46 Ratings
    3% above category average
    Answering rules8.546 Ratings00 Ratings8.543 Ratings
    Call recording8.152 Ratings00 Ratings8.144 Ratings
    Call park6.422 Ratings00 Ratings8.536 Ratings
    Call screening10.060 Ratings00 Ratings9.834 Ratings
    Message alerts9.065 Ratings00 Ratings8.541 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of Google Voice and RingRx and Zoom Phone
    Feature
    Google Voice
    7.5
    44 Ratings
    6% below category average
    RingRx
    -
    Ratings
    Zoom Phone
    9.4
    23 Ratings
    17% above category average
    Video conferencing6.022 Ratings00 Ratings9.322 Ratings
    Audio conferencing8.039 Ratings00 Ratings9.322 Ratings
    Video screen sharing8.014 Ratings00 Ratings9.422 Ratings
    Instant messaging8.027 Ratings00 Ratings9.419 Ratings
    Mobile apps
    Comparison of Mobile apps features of Google Voice and RingRx and Zoom Phone
    Feature
    Google Voice
    7.2
    63 Ratings
    9% below category average
    RingRx
    -
    Ratings
    Zoom Phone
    8.5
    45 Ratings
    8% above category average
    Mobile app for iOS6.945 Ratings00 Ratings8.540 Ratings
    Mobile app for Android7.451 Ratings00 Ratings8.531 Ratings
    Best Alternatives
    Google VoiceRingRxZoom Phone
    Small Businesses
    CallFire
    Score9.7 out of 10
    CallFire
    Score9.7 out of 10
    CallFire
    Score9.7 out of 10
    Medium-sized Companies
    Fuze
    Score8.2 out of 10
    Fuze
    Score8.2 out of 10
    Fuze
    Score8.2 out of 10
    Enterprises
    Cisco Unified Communications Manager (Call Manager)
    Score8.3 out of 10
    Cisco Unified Communications Manager (Call Manager)
    Score8.3 out of 10
    Cisco Unified Communications Manager (Call Manager)
    Score8.3 out of 10
    All AlternativesView all alternativesView all alternativesView all alternatives
    User Ratings
    Google VoiceRingRxZoom Phone
    Likelihood to Recommend
    7.5
    (73 ratings)
    -
    (0 ratings)
    6.1
    (50 ratings)
    Likelihood to Renew
    9.3
    (7 ratings)
    -
    (0 ratings)
    8.2
    (2 ratings)
    Usability
    8.0
    (11 ratings)
    -
    (0 ratings)
    7.7
    (3 ratings)
    Support Rating
    7.0
    (35 ratings)
    -
    (0 ratings)
    6.6
    (4 ratings)
    Implementation Rating
    10.0
    (2 ratings)
    -
    (0 ratings)
    -
    (0 ratings)
    Contract Terms and Pricing Model
    7.0
    (1 ratings)
    -
    (0 ratings)
    -
    (0 ratings)
    Ease of integration
    -
    (0 ratings)
    -
    (0 ratings)
    8.2
    (1 ratings)
    Professional Services
    7.0
    (1 ratings)
    -
    (0 ratings)
    -
    (0 ratings)
    User Testimonials
    Google VoiceRingRxZoom Phone
    Likelihood to Recommend
    Google
    I do think Google Voice works well for organizations that do not have a support team meant to provide regular telephone support, and instead do so on an ad hoc basis. I would not recommend it for high-volume call activities, such as SDR motions.
    Incentivized
    Read full review
    RingRx
    No answers on this topic
    Zoom
    Zoom Workplace is ideal for any business looking for a communication/collaboration solution. This is more so for businesses with a hybrid workforce. It makes holding virtual meetings and collaboration sessions easy, and teams can participate seamlessly thanks to features such as Zoom Whiteboard, Zoom Teams chat, and Zoom Phone, among others. In a nutshell, Zoom Workplace makes teamwork and productivity easy.
    Incentivized
    Read full review
    Pros
    Google
    • Google Voice has been great for setting up additional phone lines and numbers.
    • The voicemail inbox is a great feature and you can see when messages come in online and listen to the messages from your computer.
    • Google Voice allows us to have multiple phone numbers and lines for specific business purposes.
    Incentivized
    Read full review
    RingRx
    No answers on this topic
    Zoom
    • Having our Phone system all in onc place. Call, Text, Voicemail. with live transcript
    • Zoom Meeting AI companion - taking notes, creating action items, and summarizing the meetings then email immediately afterwards
    • Scheduler - being able to send links to team members or vendors to book a time that works best for them that is linked and synced to my calendar.
    Incentivized
    Read full review
    Cons
    Google
    • There has not been much innovation since the initial release.
    • It doesn't handle SMS well.
    • It does not natively integrate with CRM without legacy complication
    • It is not supported by Google as it once was
    • Call Recording is non-existent
    • Call-Tree or Virtual Auto-Attendant needs are not available
    Incentivized
    Read full review
    RingRx
    No answers on this topic
    Zoom
    • The first time I ported a number and set up a outlying office, I had to keep going back in and correcting things. I feel like there could be more straightforward instructions on this, instead of having to go to multiple sections just to accomplish everything.
    Incentivized
    Read full review
    Likelihood to Renew
    Google
    Google Voice has been invaluable for us in our effort to provide exceptional customer service. With Google Voice, we have been able to increase our customer interactions while reducing the wait time to reach a live person on our team. We couldn't be more pleased with the way things have worked out since implementing Google Voice.
    Incentivized
    Read full review
    RingRx
    No answers on this topic
    Zoom
    Almost perfect. Transformed from just being on my mobile phone. The phone has moved from a ituility to a value driving service in the business. Nobody yet has an AI to help manage the system. Come on Zoom, seems an obvious AI use case.
    Read full review
    Usability
    Google
    I think it works really well in the arena it operates in, but not so well in areas where an enterprise system would be more appropriate. It's great for quick solutions that just work, but not so much for more complex call management tasks.
    Incentivized
    Read full review
    RingRx
    No answers on this topic
    Zoom
    Zoom Phone has a very sleek design which makes it very easy to operate and use both in the setting up of and interacting in a meeting space. That being said, certain features can seem a bit crowded while trying to screen share or display video which somewhat defeats the purpose of the application as compared to a standard conference call.
    Incentivized
    Read full review
    Support Rating
    Google
    They do not offer support unless you have the Business account for Google Voice under G Suite. This is tough, because Google doesn't really have a customer support team for this service, so when it gets shut down for a few hours, we have no choice but to wait it out. But this doesn't happen that often, which is great.
    Incentivized
    Read full review
    RingRx
    No answers on this topic
    Zoom
    I haven't had any sort of issues with Zoom as of yet to have to call Support. That right there makes me think it's a good product. Simple and easy to use. Nothing confusing or glitchy that would make me have to get in touch with them. Straightforward so I'm not trying to figure out a specific workflow.
    Incentivized
    Read full review
    Implementation Rating
    Google
    It is a pretty seamless program to transfer to, even for people who either have little experience with these programs or people who were stuck on Skype
    Incentivized
    Read full review
    RingRx
    No answers on this topic
    Zoom
    No answers on this topic
    Alternatives Considered
    Google
    The integrations of Google Voice with all our devices are flawless, Android, iOS, Windows, Linux and Mac. Also, the call performance is far superior on wifi as well as on mobile data. With Skype, we had several problems with personal accounts, performance issues, and in general, it felt awkward to use it.
    Incentivized
    Read full review
    RingRx
    No answers on this topic
    Zoom
    The main reason why we switched to Zoom Phone is because our VOIP system inexplicably went down for almost a month and no one could figure out what was wrong. Lumen was charging way more than Zoom Workplace, but could not get the system to work.
    Incentivized
    Read full review
    Contract Terms and Pricing Model
    Google
    Google Voice should be also be use to those who have difficulty in speaking English. So the contract term will need to be a little strict as Google Voice is used in navigations as the part of GPRS navigation is personal. The private data need to be in control much more securely and safely.
    Read full review
    RingRx
    No answers on this topic
    Zoom
    No answers on this topic
    Professional Services
    Google
    It help to connect with the products that we use as a part. We need to get in touch with our professional world. It is like a tool that helps us to get in touch with everything from A to Z in our professional careers. So we need to be in touch with everything as linearly as the jpb can be done.
    Read full review
    RingRx
    No answers on this topic
    Zoom
    No answers on this topic
    Return on Investment
    Google
    • Cost for Google Voice is stellar, starting at $10/mo per user.
    • While it doesn't offer a new Audio/Video conferencing solution it does integrate with GSuite so it makes use of Google Calendar and Hangouts/ Google Meet.
    • Gets the employee's to use their company phone numbers more as texting is easy and deployment is simple.
    • The cell phone app is reliable and easy to deploy.
    Incentivized
    Read full review
    RingRx
    No answers on this topic
    Zoom
    • We're better able to work together as a team answering phones multiple people can be logged in to answer at the same time.
    • The voicemail transcription feature helps with sharing messages to different departments.
    • Overall, we're able to answer more calls and have fewer callers being sent to voicemail.
    Incentivized
    Read full review
    ScreenShots

    RingRx Screenshots

    Screenshot of RingRx customer portal calls pageScreenshot of RingRx customer portal conference pageScreenshot of RingRx customer portal contacts pageScreenshot of RingRx customer portal on call pageScreenshot of RingRx customer portal outreach pageScreenshot of RingRx mobile app keypad

    Zoom Phone Screenshots

    Screenshot of the Zoom AI for business phone communications, available at no additional costScreenshot of Zoom's integrated workflowsScreenshot of the Call Handling Panel