Likelihood to Recommend In the past, I would have happily recommended this for small business use cases. Due to its affordability, versatility, and low barrier to entry as well as its simplicity to use. Google Voice was integrated into the Chrome Browser, it was easily accessed from Gmail, and integrated into Gmail and could even be leveraged in such a way to when phone numbers were clicked on, Google Voice was the tool used. However over the past few years and more, in the past couple of years from 2021 to current, this tool seems to have lost favor with the Alphabet suite of tools. With the lack of integrations, it's becoming less stable, and people are just opting more for Google Meet Voice. The biggest area where this is less appropriate and where opportunity has opened for others is its lack of features, like virtual attendants, call recording, call transcription, SMS, MMS, CRM integration, and other key features even 1 or 2 person business really needs in this day and age
Read full review Zoom Phone is great for remote work. It's pretty user friendly. You can easily transfer calls to those who have Zoom extensions programmed into the address book. Obviously, this would apply to most tech nowadays, but call quality can suffer during bad weather.
Read full review Pros Google Voice has been great for setting up additional phone lines and numbers. The voicemail inbox is a great feature and you can see when messages come in online and listen to the messages from your computer. Google Voice allows us to have multiple phone numbers and lines for specific business purposes. Read full review Transcribes voicemails. Great for those verbose folks that leave long voicemails. Loud and clear volume quality! Great in a busy office with lots of people talking. Easy to keep track of who has called me. Has Caller ID which is helpful. Read full review Cons I think there is room to improve with regards to call forwarding. I wish there were a concise way to know if the call was to your Google Voice number or your personal number before answering the call. when I add a contact to my account on the web it doesn't seem to sync with my phone even though the same email address is logged in. Read full review Voicemail handling for queues and groups can't have their own shared voicemail box. They recently starting limiting how many greetings you can have per user, so you have to do some annoying workarounds by setting up additional users to accomplish it when you have a number of ACD. Does not yet support texting. I wish they had built in text to speech to quickly build new greetings or phone tree options when needed. You can't just assign a phone number to a call queue or group. You have to use a specific user. Fortunately, the cost is reasonable per user so its not a big problem, but annoying none-the-less. The Salesforce integration could be better, I hope they improve it. For example, voicemails and call logs don't show up in the native lightning case feed, but as tasks. When callers call, I wish it would pop up how they called and what tree they went through. So we could see what number they called into and perhaps what menu options they used. I'd love to be able to ask them questions to gather info for reps answering phones when appropriate. Read full review Likelihood to Renew It's user friendly, how to use it is self explanatory, they support all their own options while someone like Phone Booth uses a third party. I can cancel Google Voice anytime and I choose how much I spend with Google Voice
Read full review Integrated into our network. System wide access. Staff are comfortable with the product
Read full review Usability I haven't had problems with dropped calls, bad reception, lost recordings - everything works the way it should. The iOS app is easy to use, and the process is easy to explain to other people. It's also the cheapest way I've found to call internationally - I've used it to interview people from London and Austraila.
Read full review Zoom Phone has a very sleek design which makes it very easy to operate and use both in the setting up of and interacting in a meeting space. That being said, certain features can seem a bit crowded while trying to screen share or display video which somewhat defeats the purpose of the application as compared to a standard conference call.
Read full review Support Rating They do not offer support unless you have the Business account for Google Voice under G Suite. This is tough, because Google doesn't really have a customer support team for this service, so when it gets shut down for a few hours, we have no choice but to wait it out. But this doesn't happen that often, which is great.
Read full review Support have been great during the time for implementing Zoom Phones to our team of 50 people. There were times where they kept supporting us through links but more and more we had actual people getting back to us via emails so we are very happy overall. The product is so great, too.
Read full review Implementation Rating It is a pretty seamless program to transfer to, even for people who either have little experience with these programs or people who were stuck on
Skype Read full review Alternatives Considered The integrations of Google Voice with all our devices are flawless, Android, iOS, Windows, Linux and Mac. Also, the call performance is far superior on wifi as well as on mobile data. With
Skype , we had several problems with personal accounts, performance issues, and in general, it felt awkward to use it.
Read full review The big draw for us to Zoom Phone is that they shook up the market. They entered the phone market by taking their overwhelming success in video conferencing, and bringing that innovation and skill to designing a game changing phone system. There is really not much difference among the other systems, except maybe their interface. They're a dime a dozen. Zoom does things differently, focusing in on the needs of the end users, and delivers a solid system that is worry free for I.T. departments
Read full review Contract Terms and Pricing Model Google Voice should be also be use to those who have difficulty in speaking English. So the contract term will need to be a little strict as Google Voice is used in navigations as the part of GPRS navigation is personal. The private data need to be in control much more securely and safely.
Read full review Professional Services It help to connect with the products that we use as a part. We need to get in touch with our professional world. It is like a tool that helps us to get in touch with everything from A to Z in our professional careers. So we need to be in touch with everything as linearly as the jpb can be done.
Read full review Return on Investment Cost for Google Voice is stellar, starting at $10/mo per user. While it doesn't offer a new Audio/Video conferencing solution it does integrate with GSuite so it makes use of Google Calendar and Hangouts/ Google Meet. Gets the employee's to use their company phone numbers more as texting is easy and deployment is simple. The cell phone app is reliable and easy to deploy. Read full review We're better able to work together as a team answering phones multiple people can be logged in to answer at the same time. The voicemail transcription feature helps with sharing messages to different departments. Overall, we're able to answer more calls and have fewer callers being sent to voicemail. Read full review ScreenShots