Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Google Voice
Score 7.9 out of 10
N/A
Google Voice is a free IP telephony service that provides users with one phone number that can be forwarded to multiple phones or devices. It includes features such as call forwarding, voicemail translation, text messaging, and voice calls. Fees may apply for international calling.
$10
per month
Webex Webinars
Score 8.9 out of 10
N/A
Webex Webinars is a scalable webinar platform that helps users to create engaging and impactful experiences for everyone, from small sessions to massive global audiences.N/A
Pricing
Google VoiceWebex Webinars
Editions & Modules
Starter
$10
per user/per month
Standard
$20
per user/per month
Premier
$30
per user/per month
Webex Events
Contact Sales
Offerings
Pricing Offerings
Google VoiceWebex Webinars
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Google VoiceWebex Webinars
Features
Google VoiceWebex Webinars
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Google Voice
5.2
53 Ratings
43% below category average
Webex Webinars
-
Ratings
Hosted PBX6.025 Ratings00 Ratings
Multi-level Interactive Voice Response (IVR)3.027 Ratings00 Ratings
User templates1.419 Ratings00 Ratings
Call reports6.846 Ratings00 Ratings
Directory of employee names9.027 Ratings00 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Google Voice
8.4
67 Ratings
1% above category average
Webex Webinars
-
Ratings
Answering rules8.546 Ratings00 Ratings
Call recording8.352 Ratings00 Ratings
Call park6.422 Ratings00 Ratings
Call screening10.060 Ratings00 Ratings
Message alerts9.065 Ratings00 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
Google Voice
7.5
44 Ratings
7% below category average
Webex Webinars
-
Ratings
Video conferencing6.222 Ratings00 Ratings
Audio conferencing7.839 Ratings00 Ratings
Video screen sharing8.014 Ratings00 Ratings
Instant messaging8.027 Ratings00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Google Voice
7.0
63 Ratings
14% below category average
Webex Webinars
-
Ratings
Mobile app for iOS6.745 Ratings00 Ratings
Mobile app for Android7.351 Ratings00 Ratings
Reporting & Analytics
Comparison of Reporting & Analytics features of Product A and Product B
Google Voice
-
Ratings
Webex Webinars
8.8
62 Ratings
13% above category average
Dashboards00 Ratings8.758 Ratings
Data exportability00 Ratings8.958 Ratings
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
Google Voice
-
Ratings
Webex Webinars
8.8
68 Ratings
8% above category average
High quality audio00 Ratings9.268 Ratings
Mobile support00 Ratings8.563 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
Google Voice
-
Ratings
Webex Webinars
9.0
67 Ratings
10% above category average
Calendar integration00 Ratings9.060 Ratings
Record meetings / events00 Ratings8.866 Ratings
Slideshows00 Ratings9.363 Ratings
Event registration00 Ratings8.863 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
Google Voice
-
Ratings
Webex Webinars
8.9
66 Ratings
5% above category average
Audience polling00 Ratings9.065 Ratings
Q&A00 Ratings8.863 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
Google Voice
-
Ratings
Webex Webinars
8.9
64 Ratings
6% above category average
Participant roles & permissions00 Ratings9.164 Ratings
Confidential attendee list00 Ratings8.758 Ratings
Online Events Marketing
Comparison of Online Events Marketing features of Product A and Product B
Google Voice
-
Ratings
Webex Webinars
8.8
54 Ratings
11% above category average
Branding options00 Ratings8.852 Ratings
Integration to Marketing Automation00 Ratings8.848 Ratings
Best Alternatives
Google VoiceWebex Webinars
Small Businesses
CloudTalk
CloudTalk
Score 7.5 out of 10
BigMarker
BigMarker
Score 6.0 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 7.5 out of 10
Zoho Meeting
Zoho Meeting
Score 8.8 out of 10
Enterprises
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 8.6 out of 10
ON24
ON24
Score 7.6 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Google VoiceWebex Webinars
Likelihood to Recommend
9.0
(71 ratings)
8.5
(68 ratings)
Likelihood to Renew
9.3
(7 ratings)
9.6
(5 ratings)
Usability
9.0
(9 ratings)
9.0
(26 ratings)
Availability
-
(0 ratings)
8.0
(3 ratings)
Performance
-
(0 ratings)
8.0
(3 ratings)
Support Rating
7.0
(35 ratings)
5.9
(26 ratings)
Online Training
-
(0 ratings)
9.0
(1 ratings)
Implementation Rating
10.0
(2 ratings)
8.0
(1 ratings)
Configurability
-
(0 ratings)
10.0
(2 ratings)
Contract Terms and Pricing Model
7.0
(1 ratings)
-
(0 ratings)
Ease of integration
-
(0 ratings)
10.0
(2 ratings)
Product Scalability
-
(0 ratings)
9.0
(3 ratings)
Professional Services
7.0
(1 ratings)
-
(0 ratings)
Vendor post-sale
-
(0 ratings)
10.0
(2 ratings)
Vendor pre-sale
-
(0 ratings)
10.0
(2 ratings)
User Testimonials
Google VoiceWebex Webinars
Likelihood to Recommend
Google
I do think Google Voice works well for organizations that do not have a support team meant to provide regular telephone support, and instead do so on an ad hoc basis. I would not recommend it for high-volume call activities, such as SDR motions.
Read full review
Cisco
I'd say mainly well suited for larger audiences. I think there's probably some products that are a little more economical for smaller audiences, but if you need a solid, reliable platform for larger audiences, say more than a hundred people. So this is the best product for that or at least top two.
Read full review
Pros
Google
  • Google Voice has been great for setting up additional phone lines and numbers.
  • The voicemail inbox is a great feature and you can see when messages come in online and listen to the messages from your computer.
  • Google Voice allows us to have multiple phone numbers and lines for specific business purposes.
Read full review
Cisco
  • Cisco Webex Events is very straightforward and easy to use. Setting up an event within the platform is quite simple - anyone can do it.
  • Webex Events is a great add-on feature to the Webex conferencing platform to allow a one-way broadcast of information, rather than worrying about attendees being able to interrupt the presentation.
  • Recording a session is fairly simple and accessing the recordings post-event is quite reliable. I believe you can also upload .mp4 files into the Webex Events platform to serve as a host.
Read full review
Cons
Google
  • There has not been much innovation since the initial release.
  • It doesn't handle SMS well.
  • It does not natively integrate with CRM without legacy complication
  • It is not supported by Google as it once was
  • Call Recording is non-existent
  • Call-Tree or Virtual Auto-Attendant needs are not available
Read full review
Cisco
  • There always seems to be room for video quality improvement (not a necessity, but would be nice)
  • Mobile screensharing from iOS/Android (and other mobile) devices would be a great feature
  • The mobile app should be able to track meetings a user has been invited to, but does not do so (yet)
Read full review
Likelihood to Renew
Google
Google Voice has been invaluable for us in our effort to provide exceptional customer service. With Google Voice, we have been able to increase our customer interactions while reducing the wait time to reach a live person on our team. We couldn't be more pleased with the way things have worked out since implementing Google Voice.
Read full review
Cisco
Webex Webinars continues to provide exceptional value as a community engagement and professional education platform. As long as there are a multitude of event offerings and the product continues to be supported with periodic software and security updates, I can anticipate using Webex Webinars for the foreseeable future. Overall a great product!
Read full review
Usability
Google
I think it works really well in the arena it operates in, but not so well in areas where an enterprise system would be more appropriate. It's great for quick solutions that just work, but not so much for more complex call management tasks.
Read full review
Cisco
My experience with this software is fantastic; it's so satisfying that it only took me a week to go through an internal training program to use this software, actually, I don't think this training program was necessary. Usability is one of the most fantastic features to guarantee the increase of members in remote events.
Read full review
Reliability and Availability
Google
No answers on this topic
Cisco
Webex Webinars are available 24/7 and is based on your license purchase and usage. Webex Webinars needs maximum bandwidth consumption for sending and receiving videos and listed below are some examples. High-Definition Video: 2.5 Mbps (Receive) and 3.0 Mbps (Send)· High Quality Video: 1.0 Mbps (Receive) and 1.5 Mbps (Send)· Standard Quality Video: 0.5 Mbps (Receive) and 0.5 Mbps (Send) Webex Webinars makes it easy to analyze attendance statistics, send participants to a post-webinar landing page, and integrate data into CRMs and marketing automation.
Read full review
Performance
Google
No answers on this topic
Cisco
You can turn around WebEx Attendance reports within 24 hours. Sign in to Webex Site Administration and go to Reports - Access Anywhere. Select the beginning and ending dates for the report. Report data is available only for sessions conducted up to three months before the current date depending on your administration set-up. From the Sort results by drop-down list, select the sort order criteria for the report. After hosting a WebEx Webinar, you have the ability to create a report of all of the participants and the times that they entered and left the meeting. Reports cannot track emoji's or reactions. Best practice for Q&A and tracking you can integrate SLIDO. You cannot save individual polling results. Also the polling report does not include who asked and answered the questions. This limitation does not apply to SLIDO. Closed captions and transcriptions are only saved if the Webinar is recorded. If you face problems during a webinar, you can hit then button which creates and send a report to Cisco who will then look into the problems to avoid future occurrences
Read full review
Support Rating
Google
They do not offer support unless you have the Business account for Google Voice under G Suite. This is tough, because Google doesn't really have a customer support team for this service, so when it gets shut down for a few hours, we have no choice but to wait it out. But this doesn't happen that often, which is great.
Read full review
Cisco
I love the control that this product gives to those running the meetings. It allows you to assign presenter roles to people and everyone else that is an attendee can be totally controlled, like whether they can unmute, use video or just sit there and watch. It really gives control of the meeting to those who are running it. And we love that ability for those meetings that we are trying to make sure people are listening in on instead of trying to participate.
Read full review
Online Training
Google
No answers on this topic
Cisco
It was a good training to understand not only webinars but the entire platform.
Read full review
Implementation Rating
Google
It is a pretty seamless program to transfer to, even for people who either have little experience with these programs or people who were stuck on Skype
Read full review
Cisco
The implementation process was fairly simple and straightforward
Read full review
Alternatives Considered
Google
The integrations of Google Voice with all our devices are flawless, Android, iOS, Windows, Linux and Mac. Also, the call performance is far superior on wifi as well as on mobile data. With Skype, we had several problems with personal accounts, performance issues, and in general, it felt awkward to use it.
Read full review
Cisco
ON24 has a lot more bells and whistles, which is great when you need them but when you're looking for a straight up platform to host a stand alone webinar, Webex Webinars is a good alternative. We've selected Webex Webinars when we don't need such a customized webinar console.
Read full review
Contract Terms and Pricing Model
Google
Google Voice should be also be use to those who have difficulty in speaking English. So the contract term will need to be a little strict as Google Voice is used in navigations as the part of GPRS navigation is personal. The private data need to be in control much more securely and safely.
Read full review
Cisco
No answers on this topic
Scalability
Google
No answers on this topic
Cisco
Webex Webinars is a scalable platform designed for interactive experiences. It can accommodate attendees from 100 up to 100,000 attendees depending on the purchase of your license. The scalability is based on each company's requirements and usage. Webex Webinars can offer key features like real-time translations, moderated Q&A, live polling, and chat, making it suitable for both small and large audiences and can be deployed across multiple departments and sites as needed.
Read full review
Professional Services
Google
It help to connect with the products that we use as a part. We need to get in touch with our professional world. It is like a tool that helps us to get in touch with everything from A to Z in our professional careers. So we need to be in touch with everything as linearly as the jpb can be done.
Read full review
Cisco
No answers on this topic
Return on Investment
Google
  • Cost for Google Voice is stellar, starting at $10/mo per user.
  • While it doesn't offer a new Audio/Video conferencing solution it does integrate with GSuite so it makes use of Google Calendar and Hangouts/ Google Meet.
  • Gets the employee's to use their company phone numbers more as texting is easy and deployment is simple.
  • The cell phone app is reliable and easy to deploy.
Read full review
Cisco
  • Allowed us to keep our product development moving forward during the pandemic.
  • Reduced our travel costs by hosting virtual events.
  • Allows us to host more events because of reduced cost over in-person events.
  • Helps us with faster time to market on features as we can quickly set up and host a focus group.
Read full review
ScreenShots