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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Google Voice

    Score8 out of 10
    N/AGoogle Voice is a free IP telephony service that provides users with one phone number that can be forwarded to multiple phones or devices. It includes features such as call forwarding, voicemail translation, text messaging, and voice calls. Fees may apply for international calling.

    $10

    per month

    Webex Webinars

    Score9 out of 10
    N/AWebex Webinars is a scalable webinar platform that helps users to create engaging and impactful experiences for everyone, from small sessions to massive global audiences.N/A
    Pricing
    Google VoiceWebex Webinars
    Editions & Modules
    Starter
    $10
    per user/per month
    Standard
    $20
    per user/per month
    Premier
    $30
    per user/per month
    Webex Events
    Contact Sales
    Offerings
    Pricing Offerings
    Google VoiceWebex Webinars
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Google VoiceWebex Webinars
    Considered Both Products
    Google
    No answer on this topic
    Cisco
    No answer on this topic
    Key User Insights
    Would buy again
    95%
    Would buy again
    41 Answers
    98%
    Would buy again
    58 Answers
    Delivers good value for the price
    98%
    Delivers good value for the price
    41 Answers
    98%
    Delivers good value for the price
    52 Answers
    Happy with the feature set
    91%
    Happy with the feature set
    39 Answers
    98%
    Happy with the feature set
    58 Answers
    Lived up to sales and marketing promises
    93%
    Lived up to sales and marketing promises
    27 Answers
    93%
    Lived up to sales and marketing promises
    40 Answers
    Implementation went as expected
    97%
    Implementation went as expected
    35 Answers
    98%
    Implementation went as expected
    41 Answers
    Features
    Google VoiceWebex Webinars
    Cloud PBX
    Comparison of Cloud PBX features of Google Voice and Webex Webinars
    Feature
    Google Voice
    5.3
    53 Ratings
    40% below category average
    Webex Webinars
    -
    Ratings
    Hosted PBX6.025 Ratings00 Ratings
    Multi-level Interactive Voice Response (IVR)3.027 Ratings00 Ratings
    User templates1.419 Ratings00 Ratings
    Call reports7.046 Ratings00 Ratings
    Directory of employee names9.027 Ratings00 Ratings
    Call Management
    Comparison of Call Management features of Google Voice and Webex Webinars
    Feature
    Google Voice
    8.4
    67 Ratings
    2% above category average
    Webex Webinars
    -
    Ratings
    Answering rules8.546 Ratings00 Ratings
    Call recording8.152 Ratings00 Ratings
    Call park6.422 Ratings00 Ratings
    Call screening10.060 Ratings00 Ratings
    Message alerts9.065 Ratings00 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of Google Voice and Webex Webinars
    Feature
    Google Voice
    7.5
    44 Ratings
    6% below category average
    Webex Webinars
    -
    Ratings
    Video conferencing6.022 Ratings00 Ratings
    Audio conferencing8.039 Ratings00 Ratings
    Video screen sharing8.014 Ratings00 Ratings
    Instant messaging8.027 Ratings00 Ratings
    Mobile apps
    Comparison of Mobile apps features of Google Voice and Webex Webinars
    Feature
    Google Voice
    7.2
    63 Ratings
    9% below category average
    Webex Webinars
    -
    Ratings
    Mobile app for iOS6.945 Ratings00 Ratings
    Mobile app for Android7.451 Ratings00 Ratings
    Reporting & Analytics
    Comparison of Reporting & Analytics features of Google Voice and Webex Webinars
    Feature
    Google Voice
    -
    Ratings
    Webex Webinars
    8.9
    61 Ratings
    15% above category average
    Dashboards00 Ratings8.857 Ratings
    Data exportability00 Ratings8.957 Ratings
    Performance & Compatibility of Online Events Software
    Comparison of Performance & Compatibility of Online Events Software features of Google Voice and Webex Webinars
    Feature
    Google Voice
    -
    Ratings
    Webex Webinars
    8.9
    67 Ratings
    9% above category average
    High quality audio00 Ratings9.367 Ratings
    Mobile support00 Ratings8.562 Ratings
    Online Meetings / Events
    Comparison of Online Meetings / Events features of Google Voice and Webex Webinars
    Feature
    Google Voice
    -
    Ratings
    Webex Webinars
    9.0
    66 Ratings
    10% above category average
    Calendar integration00 Ratings9.059 Ratings
    Record meetings / events00 Ratings8.965 Ratings
    Slideshows00 Ratings9.362 Ratings
    Event registration00 Ratings8.862 Ratings
    Online Events Collaboration
    Comparison of Online Events Collaboration features of Google Voice and Webex Webinars
    Feature
    Google Voice
    -
    Ratings
    Webex Webinars
    8.9
    65 Ratings
    5% above category average
    Audience polling00 Ratings9.064 Ratings
    Q&A00 Ratings8.862 Ratings
    Online Events Security
    Comparison of Online Events Security features of Google Voice and Webex Webinars
    Feature
    Google Voice
    -
    Ratings
    Webex Webinars
    8.9
    63 Ratings
    6% above category average
    Participant roles & permissions00 Ratings9.263 Ratings
    Confidential attendee list00 Ratings8.757 Ratings
    Online Events Marketing
    Comparison of Online Events Marketing features of Google Voice and Webex Webinars
    Feature
    Google Voice
    -
    Ratings
    Webex Webinars
    8.9
    53 Ratings
    12% above category average
    Branding options00 Ratings8.951 Ratings
    Integration to Marketing Automation00 Ratings8.847 Ratings
    Best Alternatives
    Google VoiceWebex Webinars
    Small Businesses
    CallFire
    Score9.7 out of 10
    GoTo Webinar
    Score8.6 out of 10
    Medium-sized Companies
    Fuze
    Score8.2 out of 10
    GoTo Webinar
    Score8.6 out of 10
    Enterprises
    Cisco Unified Communications Manager (Call Manager)
    Score8.3 out of 10
    BlueJeans Events (discontinued)
    Score2.5 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Google VoiceWebex Webinars
    Likelihood to Recommend
    7.5
    (73 ratings)
    8.7
    (69 ratings)
    Likelihood to Renew
    9.3
    (7 ratings)
    9.8
    (6 ratings)
    Usability
    8.0
    (11 ratings)
    9.0
    (26 ratings)
    Availability
    -
    (0 ratings)
    8.0
    (3 ratings)
    Performance
    -
    (0 ratings)
    8.0
    (3 ratings)
    Support Rating
    7.0
    (35 ratings)
    5.9
    (26 ratings)
    Online Training
    -
    (0 ratings)
    9.0
    (1 ratings)
    Implementation Rating
    10.0
    (2 ratings)
    8.0
    (1 ratings)
    Configurability
    -
    (0 ratings)
    10.0
    (2 ratings)
    Contract Terms and Pricing Model
    7.0
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    -
    (0 ratings)
    10.0
    (2 ratings)
    Product Scalability
    -
    (0 ratings)
    9.0
    (3 ratings)
    Professional Services
    7.0
    (1 ratings)
    -
    (0 ratings)
    Vendor post-sale
    -
    (0 ratings)
    10.0
    (2 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    10.0
    (2 ratings)
    User Testimonials
    Google VoiceWebex Webinars
    Likelihood to Recommend
    Google
    I do think Google Voice works well for organizations that do not have a support team meant to provide regular telephone support, and instead do so on an ad hoc basis. I would not recommend it for high-volume call activities, such as SDR motions.
    Incentivized
    Read full review
    Cisco
    I'd say mainly well suited for larger audiences. I think there's probably some products that are a little more economical for smaller audiences, but if you need a solid, reliable platform for larger audiences, say more than a hundred people. So this is the best product for that or at least top two.
    Incentivized
    Read full review
    Pros
    Google
    • Google Voice has been great for setting up additional phone lines and numbers.
    • The voicemail inbox is a great feature and you can see when messages come in online and listen to the messages from your computer.
    • Google Voice allows us to have multiple phone numbers and lines for specific business purposes.
    Incentivized
    Read full review
    Cisco
    • Cisco Webex Events is very straightforward and easy to use. Setting up an event within the platform is quite simple - anyone can do it.
    • Webex Events is a great add-on feature to the Webex conferencing platform to allow a one-way broadcast of information, rather than worrying about attendees being able to interrupt the presentation.
    • Recording a session is fairly simple and accessing the recordings post-event is quite reliable. I believe you can also upload .mp4 files into the Webex Events platform to serve as a host.
    Read full review
    Cons
    Google
    • There has not been much innovation since the initial release.
    • It doesn't handle SMS well.
    • It does not natively integrate with CRM without legacy complication
    • It is not supported by Google as it once was
    • Call Recording is non-existent
    • Call-Tree or Virtual Auto-Attendant needs are not available
    Incentivized
    Read full review
    Cisco
    • There always seems to be room for video quality improvement (not a necessity, but would be nice)
    • Mobile screensharing from iOS/Android (and other mobile) devices would be a great feature
    • The mobile app should be able to track meetings a user has been invited to, but does not do so (yet)
    Incentivized
    Read full review
    Likelihood to Renew
    Google
    Google Voice has been invaluable for us in our effort to provide exceptional customer service. With Google Voice, we have been able to increase our customer interactions while reducing the wait time to reach a live person on our team. We couldn't be more pleased with the way things have worked out since implementing Google Voice.
    Incentivized
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    Cisco
    Webex Webinars continues to provide exceptional value as a community engagement and professional education platform. As long as there are a multitude of event offerings and the product continues to be supported with periodic software and security updates, I can anticipate using Webex Webinars for the foreseeable future. Overall a great product!
    Incentivized
    Read full review
    Usability
    Google
    I think it works really well in the arena it operates in, but not so well in areas where an enterprise system would be more appropriate. It's great for quick solutions that just work, but not so much for more complex call management tasks.
    Incentivized
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    Cisco
    My experience with this software is fantastic; it's so satisfying that it only took me a week to go through an internal training program to use this software, actually, I don't think this training program was necessary. Usability is one of the most fantastic features to guarantee the increase of members in remote events.
    Incentivized
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    Reliability and Availability
    Google
    No answers on this topic
    Cisco
    Webex Webinars are available 24/7 and is based on your license purchase and usage. Webex Webinars needs maximum bandwidth consumption for sending and receiving videos and listed below are some examples. High-Definition Video: 2.5 Mbps (Receive) and 3.0 Mbps (Send)· High Quality Video: 1.0 Mbps (Receive) and 1.5 Mbps (Send)· Standard Quality Video: 0.5 Mbps (Receive) and 0.5 Mbps (Send) Webex Webinars makes it easy to analyze attendance statistics, send participants to a post-webinar landing page, and integrate data into CRMs and marketing automation.
    Incentivized
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    Performance
    Google
    No answers on this topic
    Cisco
    You can turn around WebEx Attendance reports within 24 hours. Sign in to Webex Site Administration and go to Reports - Access Anywhere. Select the beginning and ending dates for the report. Report data is available only for sessions conducted up to three months before the current date depending on your administration set-up. From the Sort results by drop-down list, select the sort order criteria for the report. After hosting a WebEx Webinar, you have the ability to create a report of all of the participants and the times that they entered and left the meeting. Reports cannot track emoji's or reactions. Best practice for Q&A and tracking you can integrate SLIDO. You cannot save individual polling results. Also the polling report does not include who asked and answered the questions. This limitation does not apply to SLIDO. Closed captions and transcriptions are only saved if the Webinar is recorded. If you face problems during a webinar, you can hit then button which creates and send a report to Cisco who will then look into the problems to avoid future occurrences
    Incentivized
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    Support Rating
    Google
    They do not offer support unless you have the Business account for Google Voice under G Suite. This is tough, because Google doesn't really have a customer support team for this service, so when it gets shut down for a few hours, we have no choice but to wait it out. But this doesn't happen that often, which is great.
    Incentivized
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    Cisco
    I love the control that this product gives to those running the meetings. It allows you to assign presenter roles to people and everyone else that is an attendee can be totally controlled, like whether they can unmute, use video or just sit there and watch. It really gives control of the meeting to those who are running it. And we love that ability for those meetings that we are trying to make sure people are listening in on instead of trying to participate.
    Incentivized
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    Online Training
    Google
    No answers on this topic
    Cisco
    It was a good training to understand not only webinars but the entire platform.
    Incentivized
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    Implementation Rating
    Google
    It is a pretty seamless program to transfer to, even for people who either have little experience with these programs or people who were stuck on Skype
    Incentivized
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    Cisco
    The implementation process was fairly simple and straightforward
    Incentivized
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    Alternatives Considered
    Google
    The integrations of Google Voice with all our devices are flawless, Android, iOS, Windows, Linux and Mac. Also, the call performance is far superior on wifi as well as on mobile data. With Skype, we had several problems with personal accounts, performance issues, and in general, it felt awkward to use it.
    Incentivized
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    Cisco
    ON24 has a lot more bells and whistles, which is great when you need them but when you're looking for a straight up platform to host a stand alone webinar, Webex Webinars is a good alternative. We've selected Webex Webinars when we don't need such a customized webinar console.
    Incentivized
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    Contract Terms and Pricing Model
    Google
    Google Voice should be also be use to those who have difficulty in speaking English. So the contract term will need to be a little strict as Google Voice is used in navigations as the part of GPRS navigation is personal. The private data need to be in control much more securely and safely.
    Read full review
    Cisco
    No answers on this topic
    Scalability
    Google
    No answers on this topic
    Cisco
    Webex Webinars is a scalable platform designed for interactive experiences. It can accommodate attendees from 100 up to 100,000 attendees depending on the purchase of your license. The scalability is based on each company's requirements and usage. Webex Webinars can offer key features like real-time translations, moderated Q&A, live polling, and chat, making it suitable for both small and large audiences and can be deployed across multiple departments and sites as needed.
    Incentivized
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    Professional Services
    Google
    It help to connect with the products that we use as a part. We need to get in touch with our professional world. It is like a tool that helps us to get in touch with everything from A to Z in our professional careers. So we need to be in touch with everything as linearly as the jpb can be done.
    Read full review
    Cisco
    No answers on this topic
    Return on Investment
    Google
    • Cost for Google Voice is stellar, starting at $10/mo per user.
    • While it doesn't offer a new Audio/Video conferencing solution it does integrate with GSuite so it makes use of Google Calendar and Hangouts/ Google Meet.
    • Gets the employee's to use their company phone numbers more as texting is easy and deployment is simple.
    • The cell phone app is reliable and easy to deploy.
    Incentivized
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    Cisco
    • Allowed us to keep our product development moving forward during the pandemic.
    • Reduced our travel costs by hosting virtual events.
    • Allows us to host more events because of reduced cost over in-person events.
    • Helps us with faster time to market on features as we can quickly set up and host a focus group.
    Incentivized
    Read full review
    ScreenShots