What users are saying about

GoTo Connect vs Nextiva Business Phone Service

GoTo Connect
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Top Rated
141 Ratings
Nextiva Business Phone Service
26 Ratings

GoTo Connect

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Top Rated
141 Ratings
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Score 8.1 out of 100

Based on 141 reviews and ratings

Nextiva Business Phone Service

26 Ratings
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Score 8 out of 100

Based on 26 reviews and ratings

Feature Set Ratings

  • GoTo Connect ranks higher in 2 feature sets: VoIP system collaboration, Mobile apps
  • Nextiva Business Phone Service ranks higher in 2 feature sets: Cloud PBX, Call Management

Cloud PBX

8.2

GoTo Connect

82%
8.7

Nextiva Business Phone Service

87%
Nextiva Business Phone Service ranks higher in 4/5 features
Nextiva Business Phone Service ranks higher in 4/5 features

Hosted PBX

8.2
82%
71 Ratings
8.8
88%
5 Ratings

Multi-level Interactive Voice Response (IVR)

8.3
83%
59 Ratings
9.0
90%
5 Ratings

User templates

8.2
82%
62 Ratings
8.1
81%
5 Ratings

Call reports

8.0
80%
72 Ratings
8.6
86%
5 Ratings

Directory of employee names

8.2
82%
75 Ratings
9.0
90%
6 Ratings

Call Management

8.2

GoTo Connect

82%
8.9

Nextiva Business Phone Service

89%
Nextiva Business Phone Service ranks higher in 5/5 features
Nextiva Business Phone Service ranks higher in 5/5 features

Answering rules

8.2
82%
80 Ratings
9.0
90%
7 Ratings

Call recording

8.0
80%
67 Ratings
9.5
95%
6 Ratings

Call park

8.3
83%
60 Ratings
9.0
90%
5 Ratings

Call screening

8.1
81%
64 Ratings
9.0
90%
6 Ratings

Message alerts

8.1
81%
80 Ratings
8.1
81%
7 Ratings

VoIP system collaboration

8.6

GoTo Connect

86%
7.7

Nextiva Business Phone Service

77%
GoTo Connect ranks higher in 3/4 features
GoTo Connect ranks higher in 3/4 features

Video conferencing

8.9
89%
40 Ratings
7.0
70%
3 Ratings

Audio conferencing

8.4
84%
71 Ratings
8.0
80%
6 Ratings

Video screen sharing

8.6
86%
28 Ratings
7.1
71%
3 Ratings

Instant messaging

8.3
83%
27 Ratings
8.8
88%
3 Ratings

Mobile apps

7.3

GoTo Connect

73%
5.5

Nextiva Business Phone Service

55%
GoTo Connect ranks higher in 2/2 features
GoTo Connect ranks higher in 2/2 features

Mobile app for iOS

7.0
70%
58 Ratings
6.9
69%
6 Ratings

Mobile app for Android

7.6
76%
56 Ratings
4.0
40%
4 Ratings

Attribute Ratings

  • GoTo Connect is rated higher in 3 areas: Likelihood to Renew, Usability, Support Rating
  • Nextiva Business Phone Service is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.1

GoTo Connect

81%
94 Ratings
9.0

Nextiva Business Phone Service

90%
8 Ratings

Likelihood to Renew

7.4

GoTo Connect

74%
4 Ratings
6.0

Nextiva Business Phone Service

60%
1 Rating

Usability

8.1

GoTo Connect

81%
75 Ratings
8.0

Nextiva Business Phone Service

80%
1 Rating

Support Rating

8.8

GoTo Connect

88%
73 Ratings
8.7

Nextiva Business Phone Service

87%
6 Ratings

Implementation Rating

9.1

GoTo Connect

91%
1 Rating

Nextiva Business Phone Service

N/A
0 Ratings

Likelihood to Recommend

GoTo Connect

Great for a low-budget option/smaller businesses who need softphone capabilities and basic salesforce integration. Less appropriate for larger businesses who need more robust call reporting among agents, more options for dial plans or call routing, and more features. If crystal clear call quality is a high priority, GoTo Connect may not be right for those situations either.

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Dominique Bonsell | TrustRadius Reviewer
Dominique Bonsell
View all 94 answers on this topic

Nextiva Business Phone Service

It is well suited for anyone who wants an easy to use very reliable VOIP service. If you have call center agents, it works very well for that situation as well. If you have people in multiple offices or work from home/remote it is a great solution. If you want everyone to be able to receive and make business calls from business numbers anywhere, this is your solution.If you are looking for a service that will integrate with many other third-party products you may use already, you may want to look at another VOIP vendor that has deeper integrations with third-party applications. If you are looking for the lowest price VOIP system, although Nextiva is not the most expensive, it is still in the middle of the pack when it comes to pricing. If you are looking for just cheap simple VOIP you may be able to find some vendors that are a little bit more affordable.

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Scott Scanlon | TrustRadius Reviewer
Scott Scanlon
View all 8 answers on this topic

Pros

GoTo Connect

  • Secure communications - all the communication data is handled and stored in the global privacy-compliant servers and methodologies.
  • Eliminates the need to have hardware VoIP phones - VoIP calls can be made directly from the desktop, mobile, and other PDA devices.
  • Unlimited call queues - a great feature for our support team handling huge traffic of requests and tickets on a daily basis.

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Himanshu Shah | TrustRadius Reviewer
Himanshu Shah
View all 94 answers on this topic

Nextiva Business Phone Service

  • Our teams are located in three different countries. This includes Administration, Customers Support, Technical Support, and Sales. All of us have an internal number reachable from any mobile or laptop.
  • Looking for the internal directory and dialing a three digit number is very easy. We communicate with workers in different countries as we where in the same building
  • User-friendly application with availability indicator, call settings, and personal preferences.

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Jose Luis Reyes Graterol | TrustRadius Reviewer
Jose Luis Reyes Graterol
View all 8 answers on this topic

Cons

GoTo Connect

  • Not as modern as some other platforms available - This could be seen as a pro or a con, but having additional options like color scheme, statuses, and profile picture options make the user experience more personalized and fun.
  • Lack of integration - Being able to link more than just your personal email to GoToConnect would be handy, such as time-tracking or your calendar.
  • Uncertain if meetings are private - Anyone with a link can join a meeting, therefore I question how easy it is for someone outside of the company to join a meeting that was not meant for them. Maybe a password option would add a buffer of security.

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Laura Samoisette, LEED AP, WELL AP | TrustRadius Reviewer
Laura Samoisette, LEED AP, WELL AP
View all 94 answers on this topic

Nextiva Business Phone Service

  • While phones are feature rich, they can still be confusing for some of our users.
  • Mobile app can be glitchy at times.
  • Would love to see more touch screen options.

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Anonymous | TrustRadius Reviewer
Verified User
View all 8 answers on this topic

Pricing Details

GoTo Connect

General

Free Trial
Yes
Free/Freemium Version
—
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

$0 per user

GoTo Connect Editions & Modules

Edition
All-Inclusive$19.95/month1
  1. per user
Additional Pricing Details
Sign up for a no-obligation month-to-month account, or sign a long-term contract for better deals on service pricing and hardware. GoToConnect provides all the features you need with unlimited use (where other companies charge extra for additional features or increased use). Customer & Technical support is available 24/7 to help you resolve any issue. A dedicated onboarding team will help you get your phone system set up for your needs.

Nextiva Business Phone Service

General

Free Trial
—
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

Starting Price

$18.95 per month

Nextiva Business Phone Service Editions & Modules

Edition
Essential$23.951
Professional$27.951
Enterprise$37.951
Ultimate$67.951
  1. Per User Per Month
Additional Pricing Details
—

Likelihood to Renew

GoTo Connect

GoTo Connect 7.4
Based on 4 answers
I don't think we would ever consider using something different. We are committed to the excellent service, fair prices, and quality product that GoToConnect offers us. We've recommended GoToConnect to all of the local offices in our field; but their loss is our gain. We have been able to increase productivity, increase clientele, and increase profit margin.

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Sarah Pratt | TrustRadius Reviewer
Sarah Pratt
View all 4 answers on this topic

Nextiva Business Phone Service

Nextiva Business Phone Service 6.0
Based on 1 answer
I no longer make this decision

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Anonymous | TrustRadius Reviewer
Verified User
View all 1 answers on this topic

Usability

GoTo Connect

GoTo Connect 8.1
Based on 75 answers
[...] The overall usability is different depending on the medium in which the user is utilizing for the call. On a stable connection in front of a laptop or desktop, it is a top-notch system. When the user tries to go mobile, he or she can really start to experience defects in the usability and overall experience.

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Scotty Hunt | TrustRadius Reviewer
Scotty Hunt
View all 75 answers on this topic

Nextiva Business Phone Service

Nextiva Business Phone Service 8.0
Based on 1 answer
It is good for phone calls but it needs to include Bluetooth headsets.

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Hunter Clayton | TrustRadius Reviewer
Hunter Clayton
View all 1 answers on this topic

Support Rating

GoTo Connect

GoTo Connect 8.8
Based on 73 answers
The support offered by GoToConnect is exceptional. Every agent I have spoken with has been extremely helpful and knowledgeable. I can say, I never ended a call frustrated or hung up because of a language barrier or an inability of the agent to resolve the issue at hand with one phone call. I absolutely love the fact that they not only stay on the phone with you to resolve an issue (no matter how long it takes), they follow up via email to make sure the issue was fully resolved. I can say that you all definitely have RingCentral beat from a customer service standpoint.

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Anonymous | TrustRadius Reviewer
Verified User
View all 73 answers on this topic

Nextiva Business Phone Service

Nextiva Business Phone Service 8.7
Based on 6 answers
I think Nextiva is a great tool for what we use it for. It is used for tracking time and used also in our bonus structure to make sure we have the specified amount of talk time. I really enjoy this application and everything that it is used for within our company. There's not a whole lot I can say about it other than it is a really neat tool.

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Josh Musson | TrustRadius Reviewer
Josh Musson
View all 6 answers on this topic

Implementation Rating

GoTo Connect

GoTo Connect 9.1
Based on 1 answer
We changed from a landline (horrible and expensive) to Verizon One Talk (WORLD'S WORST PRODUCT) to Vonage (GIANT DISASTER) to GoToConnect. GoToConnect not only met all of our needs but exceeded our expectations with the services we receive. We could not have had a better process for set up; it actually worked like it was supposed to and gave us more than what we needed!

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Sarah Pratt | TrustRadius Reviewer
Sarah Pratt
View all 1 answers on this topic

Nextiva Business Phone Service

No score
No answers yet
No answers on this topic

Alternatives Considered

GoTo Connect

I have used large scale call center software. When I came into this company, I went back to my old phone vendor to see about putting that system into the firm. It was neither cost effective or practical. I quickly came up to speed with GoToConnect and became a true believer.

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Deborah Shapiro | TrustRadius Reviewer
Deborah Shapiro
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Nextiva Business Phone Service

The features that Nextiva has managed to pack into their very competitive pricing is outstanding. The call flow visualization is spot on and very easy to use. The call recording is simple to set up and even easier to use. My only complaint is the Android app that seems to be hit or miss with certain users

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JAMIE RISSKY | TrustRadius Reviewer
JAMIE RISSKY
View all 8 answers on this topic

Return on Investment

GoTo Connect

  • We are easily able to expand coverage to a new branch, and set up new connections very smoothly.
  • We are much more efficient through layering the phone groups that ring for incoming calls based on time unanswered.
  • As the system administrator, I have had a very low number of issues that I wasn't able to resolve on my own.

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Anonymous | TrustRadius Reviewer
Verified User
View all 94 answers on this topic

Nextiva Business Phone Service

  • We like that we have one general call-in number that we can post on the website and marketing material where you can reach anyone in the business.
  • We like that the fax number alerts us via email if we have a message.

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Heather Neisen | TrustRadius Reviewer
Heather Neisen
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Screenshots

Nextiva Business Phone Service

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