LogMeIn Rescue by GoTo vs. GoTo Meeting

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
LogMeIn Rescue by GoTo
Score 8.1 out of 10
N/A
Rescue is a remote support solution for PCs, Macs, and mobile devices. Rescue is designed to help IT teams to offer fast technical support and ensure a secure remote support session for both the IT professional and the end user. From small teams of IT helpdesk technicians to enterprise-level organizations, Rescue aims to offer the…N/A
GoTo Meeting
Score 7.9 out of 10
N/A
From GoTo (formerly LogMeIn), GoToMeeting is an online meeting, desktop sharing, and video conferencing software that enables users to connect via the internet. It hosts a suite of online meeting tools, including real-time screen sharing and integrated audio.
$12
per month
Pricing
LogMeIn Rescue by GoToGoTo Meeting
Editions & Modules
No answers on this topic
Professional
$12.00
Per Organizer / Per Month for 150 Participants [billed annually]
Business
$16.00
Per Organizer / Per Month for 250 Participants [billed annually]
Enterprise
Custom Pricing
3,000 Participants
Offerings
Pricing Offerings
LogMeIn Rescue by GoToGoTo Meeting
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsPricing available by monthly or annual subscription, with discounts for annual commitments.
More Pricing Information
Community Pulse
LogMeIn Rescue by GoToGoTo Meeting
Considered Both Products
LogMeIn Rescue by GoTo
Chose LogMeIn Rescue by GoTo
Have used TeamViewer, Bomgar, GoToAssist, GoToMeeting. LogMeIn Rescue is a light application that is easy to use in comparison to the other competitors. However, it's a bit pricey.
Chose LogMeIn Rescue by GoTo
I have used Teamviewer as well. It doesn't have the same rich feature set that LogMeIn Rescue has. Additionally, I have used and looked at Zendesk's support. This product works best if you are using Zendesk as your helpdesk platform. I have also used: Zoom, Microsoft Teams, …
Chose LogMeIn Rescue by GoTo
The products by Goto excels with the features provided along with the customer support. the features are always relevant and useful and according to the use. The customer support executive are helpful in Realtime and will assist and direct us incase of the issue faced or …
Chose LogMeIn Rescue by GoTo
We attempted to use Webex and Gotomeeting, but the value and the feature set that Logmein Rescue has is definitely worth the pricing. I believe Logmein Rescue can be improved upon UI-wise, but the actual functionality and licensing terms using recurring sessions vs. seats is a …
Chose LogMeIn Rescue by GoTo
We find that LogMeIn Rescue is a much more stable platform with little or no UAC issues that may have caused problems with other similar products. When combined with the unattended installer, it provides a seamless support system, allowing us to work on systems remotely …
Chose LogMeIn Rescue by GoTo
Our team found LogMeIn Rescue much simpler to use and much easier for customers to initiate support sessions with it.
Chose LogMeIn Rescue by GoTo
I don't know of any other businesses that are like LMI, and I only have experience with LMI. I have not used any of the other options for remote login.
Chose LogMeIn Rescue by GoTo
It's lightweight and only need the client piece to work. It's easy to start it using the browser or the client. Clean interface is useful.
Chose LogMeIn Rescue by GoTo
I prefer LogMeIn over TeamViewer because it performs better. When I dial in with a customer, there is no latency in the connection, and I am able to start the program as a service, which allows me to take control even when there are UAC prompts on the screen. The chat window is …
Chose LogMeIn Rescue by GoTo
We liked the ease and features of LogMeIn. They are all fairly similar, but LMI seems to have the easiest integration with our products and seems to be very trustworthy. I don't remember any recent outages. Also, it seems to be the easiest for end users to be able to figure out …
GoTo Meeting
Chose GoTo Meeting
I still prefer LogMeIn Rescue if I need to connect to a user's workstation as the connection is better than GoToMeeting. It also has the ability to not get locked out by UAC. However, GoToMeeting is the way to go for any other screen sharing needs. The built in conference line …
Top Pros
Top Cons
Features
LogMeIn Rescue by GoToGoTo Meeting
Remote Administration
Comparison of Remote Administration features of Product A and Product B
LogMeIn Rescue by GoTo
8.2
165 Ratings
1% below category average
GoTo Meeting
-
Ratings
Screen sharing9.6160 Ratings00 Ratings
File transfer8.6150 Ratings00 Ratings
Instant message7.189 Ratings00 Ratings
Secure remote access with Smart Card authentication8.327 Ratings00 Ratings
Access to sleeping/powered-off computers7.340 Ratings00 Ratings
Over-the-Internet remote session9.1160 Ratings00 Ratings
Initiate remote control from mobile7.142 Ratings00 Ratings
Remote management of servers & workstations9.768 Ratings00 Ratings
Remote Active Directory® management8.432 Ratings00 Ratings
Centralized management dashboard9.849 Ratings00 Ratings
Session record7.6113 Ratings00 Ratings
Annotations6.941 Ratings00 Ratings
Monitoring and Alerts6.776 Ratings00 Ratings
Multi-platform remote control8.8116 Ratings00 Ratings
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
LogMeIn Rescue by GoTo
-
Ratings
GoTo Meeting
8.1
366 Ratings
1% above category average
High quality audio00 Ratings8.5365 Ratings
High quality video00 Ratings8.6358 Ratings
Low bandwidth requirements00 Ratings7.5334 Ratings
Mobile support00 Ratings7.9286 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
LogMeIn Rescue by GoTo
-
Ratings
GoTo Meeting
8.5
359 Ratings
6% above category average
Desktop sharing00 Ratings8.7359 Ratings
Whiteboards00 Ratings8.2241 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
LogMeIn Rescue by GoTo
-
Ratings
GoTo Meeting
8.3
361 Ratings
1% above category average
Calendar integration00 Ratings8.2319 Ratings
Meeting initiation00 Ratings8.3347 Ratings
Integrates with social media00 Ratings8.0176 Ratings
Record meetings / events00 Ratings8.4324 Ratings
Slideshows00 Ratings8.4279 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
LogMeIn Rescue by GoTo
-
Ratings
GoTo Meeting
8.3
332 Ratings
2% below category average
Live chat00 Ratings8.6325 Ratings
Audience polling00 Ratings8.2231 Ratings
Q&A00 Ratings8.3253 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
LogMeIn Rescue by GoTo
-
Ratings
GoTo Meeting
8.5
333 Ratings
2% above category average
User authentication00 Ratings8.3297 Ratings
Participant roles & permissions00 Ratings8.6318 Ratings
Confidential attendee list00 Ratings8.6263 Ratings
Best Alternatives
LogMeIn Rescue by GoToGoTo Meeting
Small Businesses
Getscreen.me
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Score 9.8 out of 10
ClickMeeting
ClickMeeting
Score 9.4 out of 10
Medium-sized Companies
mRemoteNG
mRemoteNG
Score 9.7 out of 10
ClickMeeting
ClickMeeting
Score 9.4 out of 10
Enterprises
Remote Desktop Services
Remote Desktop Services
Score 9.0 out of 10
Google Meet
Google Meet
Score 8.3 out of 10
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User Ratings
LogMeIn Rescue by GoToGoTo Meeting
Likelihood to Recommend
8.8
(181 ratings)
8.0
(401 ratings)
Likelihood to Renew
8.9
(19 ratings)
7.0
(41 ratings)
Usability
7.8
(33 ratings)
8.5
(32 ratings)
Availability
9.1
(1 ratings)
9.0
(1 ratings)
Performance
9.1
(1 ratings)
9.0
(1 ratings)
Support Rating
8.0
(38 ratings)
6.7
(49 ratings)
Online Training
-
(0 ratings)
7.3
(3 ratings)
Implementation Rating
8.9
(3 ratings)
9.2
(5 ratings)
Configurability
8.2
(1 ratings)
1.0
(1 ratings)
Ease of integration
-
(0 ratings)
3.0
(1 ratings)
Product Scalability
9.1
(1 ratings)
9.0
(1 ratings)
Vendor post-sale
-
(0 ratings)
4.0
(1 ratings)
Vendor pre-sale
-
(0 ratings)
10.0
(1 ratings)
User Testimonials
LogMeIn Rescue by GoToGoTo Meeting
Likelihood to Recommend
GoTo (formerly LogMeIn)
Not all of our team members are as PC computer savvy as we would like, Rescue allows any issue that arises to be quickly and correctly solved the first time no matter the level of comfort with our systems. We have not come across any situations where it did not work for our set up.
Read full review
GoTo (formerly LogMeIn)
It gets the job done. As a remote worker, I find it very easy and efficient to use. With using GoTo for audio, it makes it very efficient that I only have one account for all. Its a perfect tool for a company like us who constantly communicate and collaborate virtually.
Read full review
Pros
GoTo (formerly LogMeIn)
  • The rescue lens feature has come in handy to save us plenty of times. being able to have eyes on the end users' side to see how things are actually physically connected.
  • Having the ability to collaborate with other technicians is a feature that I have not seen in other applications. normally the other person has to connect as well which results in lowered connection speed on the end user's side since 2 connections are running.
  • The tools to be able to locate and audit sessions are also very valuable for measuring the performance of my technicians.
Read full review
GoTo (formerly LogMeIn)
  • Goto meeting delivers high-quality audio and video, which ensures clear communication even in virtual environments.
  • The mobile app allows users to join meetings on the go, ensuring flexibility for participants who may not always be at their desktop computers.
  • virtual backgrounds and appearance settings are useful.
Read full review
Cons
GoTo (formerly LogMeIn)
  • one of the prompt in windows users is not vissible, somethimes users missed it and you must start from scratch
  • more documentation for apple users
  • never could record a session, all the time was a permissions issue, don't know how to do it
Read full review
GoTo (formerly LogMeIn)
  • You have to download an app that doesn't work well in order to blur the speakers and hosts background. I tried the third party app a few times, but its terrible.
  • I think the Customer service is ok
  • In my opinion, if you don't have the latest updates to your computer, it won't run properly.
  • Sometimes the host video doesn't appear.
Read full review
Likelihood to Renew
GoTo (formerly LogMeIn)
We may continue using Logmein as it is the best remote support application in terms of connection latency and control. However, since several of our client sites have stricter security policies they block this application and we have to switch to other ways which is inconvenient
Read full review
GoTo (formerly LogMeIn)
While we have found GoTo Meeting to be very useful and a part of our normal way of doing business, there are alternatives that are more cost-effective. For example, Microsoft Teams is available as part of our M365 subscription. This will require us to complete a cost analysis to determine which product makes more sense for us to move forward with.
Read full review
Usability
GoTo (formerly LogMeIn)
LogMeIn Rescue is easy to start and use and does not consume resources on your computer slowing it down. We are also often providing support for non-tech savvy end users who might have a hard time downloading and installing remote access software, especially when firewall warnings start to appear. LogMeIn Rescue's process is intuitive and easy to follow for our users.
Read full review
GoTo (formerly LogMeIn)
The simplicity of GoToMeetings desktop, mobile, and web-based applications make it a very robust and user-friendly meeting solution. At times, it may be more complex than needed, but it is nice to have so many features that can be used if needed. Once installed, it is very easy to use and navigate.
Read full review
Reliability and Availability
GoTo (formerly LogMeIn)
Log me in has never failed me
Read full review
GoTo (formerly LogMeIn)
No answers on this topic
Performance
GoTo (formerly LogMeIn)
no complaints
Read full review
GoTo (formerly LogMeIn)
No answers on this topic
Support Rating
GoTo (formerly LogMeIn)
I'd say support for LogMeIn is ideal because I haven't ever been in a situation where additional support was necessary. The program runs so efficiently and simply that nothing was needed beyond initial training that was provided by my company. I am saying this as a user that strictly uses the technician console
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GoTo (formerly LogMeIn)
When we have issues, they seem to respond quickly and do everything they can to help us. They have even tried to find other ways we could get more use out of their product, or improve the way we are currently using it. Overall, their support has been fairly good for us.
Read full review
Implementation Rating
GoTo (formerly LogMeIn)
Make sure you have your LogMeIn Rescue account sign-in details handy when installing on multiple support systems.
Read full review
GoTo (formerly LogMeIn)
Not really, it is very simple to install and get started.
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Alternatives Considered
GoTo (formerly LogMeIn)
UI (user interface) is pretty easy to use, you can use rescue from a desktop version or the web when others such as dameware you needed to have the software installed and the affected user needed to be on VPN, so you could take over their system. TeamViewer is good but with Rescue you can link your chat support team members and rescue to work from the same system. Other benefits in rescue is that you can add Ticket to track your IT personnel usage for reporting purpose. For instance if you want to track-down how many sessions the agent A did on a day and link the Ticket from your ITSM system with the information in rescue. I didn't see this option in other tools
Read full review
GoTo (formerly LogMeIn)
Goto Meeting is one of the best Software for victual Meetings can engage number of member in one call specially we are International clients based company so most of the times we got lot of calls and meeting at same time so goto meetings works for us ant any stage on mobile desktop and tablet as well
Read full review
Scalability
GoTo (formerly LogMeIn)
it's perfect
Read full review
GoTo (formerly LogMeIn)
No answers on this topic
Return on Investment
GoTo (formerly LogMeIn)
  • We kept our help desk staff to a minimum since we no longer needed a tech on each floor.
  • Time of resolution went up 65% since our techs were able to quickly see the problem and resolve [it].
  • We no longer needed additional software to transfer files, saving us up to $5000 in subscription fees.
Read full review
GoTo (formerly LogMeIn)
  • Positive: Staying close to client and making sure they have the best customer service.
  • Positive: Creating higher client conversion rates by being present on calls.
  • Negative: When technical issues occur on GoTo Meeting the client is left wondering how professional we are.
Read full review
ScreenShots

LogMeIn Rescue by GoTo Screenshots

Screenshot of Technician Group Configuration - Where users can create technician groups and subgroups with granular agent permissionsScreenshot of the console where repetitive tasks automated by running pre written scripts in the background, without disturbing end usersScreenshot of a smartphone camera being used to troubleshoot offline computers and hardwareScreenshot of remote control of Macs, PCs and Linux/AndroidScreenshot of reboot sessions and automationScreenshot of the central dashboard where common mobile device issues on iPhone and Android can be identified and addressed without the need to navigate the end user's device.

GoTo Meeting Screenshots

Screenshot of GoTo App - Create Meeting (Out of Session)Screenshot of GoTo App - Join Meeting (Out of Session)Screenshot of GoTo App - Meeting (In Session)Screenshot of GoTo App - Mobile Meetings (Out of Session)Screenshot of GoTo App - Screen Share Meeting (In Session)