What users are saying about
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Top Rated
109 Ratings
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125 Ratings

Greenhouse

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Top Rated
109 Ratings
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Score 8.4 out of 100

iCIMS

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125 Ratings
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Score 6.5 out of 100

Likelihood to Recommend

Greenhouse

Greenhouse is well suited if you have an organization where recruiting is a top priority and hiring top talent is the standard. Small to mid sized businesses will most likely be the perfect market.Greenhouse is not well suited if you are an existing organization that has more than 1,000 employees.
Anonymous | TrustRadius Reviewer

iCIMS

I've had job openings where I received 10 candidates, and some where I've received over 250. My opinion is that iCIMS is very helpful if you have candidate pools over 25, and especially if your company is under scrutiny with audits or outside governing bodies. iCIMS helps especially with transparency. If you're a small to medium sized company with an informal hiring process, iCIMS might be too much
Richard Crane | TrustRadius Reviewer

Feature Rating Comparison

Recruiting / ATS

Greenhouse
8.6
iCIMS
6.9
Job Requisition Management
Greenhouse
9.0
iCIMS
8.0
Company Website Posting
Greenhouse
9.1
iCIMS
8.0
Publish to Social Media
Greenhouse
8.6
iCIMS
6.1
Job Search Site Posting
Greenhouse
8.5
iCIMS
7.2
Customized Application Form
Greenhouse
8.3
iCIMS
7.7
Resume Management
Greenhouse
8.5
iCIMS
7.8
Duplicate Candidate Prevention
Greenhouse
9.1
iCIMS
6.1
Candidate Search
Greenhouse
8.1
iCIMS
7.2
Applicant Tracking
Greenhouse
9.2
iCIMS
7.7
Collaboration
Greenhouse
9.2
iCIMS
6.2
Task Creation and Delegation
Greenhouse
7.8
iCIMS
6.1
Email Templates
Greenhouse
8.6
iCIMS
6.8
User Permissions
Greenhouse
8.6
iCIMS
7.2
Notifications and Alerts
Greenhouse
8.6
iCIMS
5.6
Reporting
Greenhouse
8.1
iCIMS
5.4

Pros

Greenhouse

  • Greenhouse job listings look neat and are very user-friendly. As an applicant, I always appreciated that Greenhouse job listings looked uniform, contained all the information I needed, and made applications simple. This is helpful on the other side of the hiring process too.
  • I really like the dashboard. It's clean and makes it super easy to make referrals, see upcoming interviews, and view/share jobs.
  • The interview scorecards are great. Thorough without taking too much time to fill out, and strikes the right balance of structure (yes/no questions, number ratings, etc.) and open-endedness (short answers).
Anonymous | TrustRadius Reviewer

iCIMS

  • Applicant tracking - it allows us to keep up with their status in the entire new hire process
  • Ease of use - iCIMS is very user-friendly
  • Organization - iCIMS is very clearly labeled and organized, so you never have to search too far for someone or something
Anonymous | TrustRadius Reviewer

Cons

Greenhouse

  • Once I submitted a Scorecard for a candidate after an interview, I had a hard time finding that scorecard again in order to make an edit. I would like to have an option to view scorecard written by me on my dashboard.
  • I wish the software's setup provided more of a structure to help small companies that may not have a fully cooked HR department yet with guidance and guidelines on how to conduct a thorough candidate review and a bias free interview. There are other HR/recruiting software out there that helps its customers by providing best practices in performance reviews and recruiting that are reflected in the tools design and functionality.
  • Great product but minimal support past sales and onboarding and the high cost can be a hard sell for small companies.
Paula X. Smith | TrustRadius Reviewer

iCIMS

  • Conditional Logic; This is the biggest opportunity for improvement for iCIMS. Not having this functionality becomes an issue when we want to prevent users from doing something based on a set of other - sometimes unrelated - conditions. Conditional logic would allow us to set up a more prescriptive process which would reduce user error and help maintain compliance. They have JUST released some promising new functionality in this area and I hope to see similar types of improvements around conditional logic elsewhere in the platform soon.
  • Onboarding; Okay, we all know the purpose of an Applicant Tracking Systems is (at least historically) to track APPLICANTS. But if you've been involved in attempting to design a streamlined onboarding process, you know it's a beast all it's own. The capabilities of the Onboard module in iCIMS are . . . acceptable. It's functional, but it's not great. For the company with less complexity, I think the Onboard module would be a wholly sufficient. However, for more complex organizations, what's lacking becomes a bit more obvious (conditional logic would also be a huge win if applied to the onboarding module!)
  • As with almost everything in iCIMS, you do have the ability to configure the content of the onboarding portal(s) to your liking. However, the user-interface itself leaves a lot to be desired and isn't nearly as sleek as the rest of the platform. They've recently released an update with some improved functionality and it seems like they are beginning to dedicate more resources to this area, so that's exciting. We've had over 15k new hires funnel through our onboarding process in iCIMS this year so by no means is this a deal breaker but I do hope for some functional and aesthetic improvements in the coming year.
Carey Wilson | TrustRadius Reviewer

Likelihood to Renew

Greenhouse

Greenhouse 10.0
Based on 1 answer
Best tool I have used for this purpose
Jonathan Baird | TrustRadius Reviewer

iCIMS

iCIMS 8.0
Based on 26 answers
I would say that we are very likely to renew with iCIMS. They seem to continuously be improving their product based on the feedback from their clients. In addition, the thought have having to go through another implementation of this level is daunting and as long as the software continues to meet the business needs of the company and provides the appropriate level of support we will most likely stay. Costs regarding future renewals will also impact this decision and if necessary we will go to market to evaluate other options.
Anonymous | TrustRadius Reviewer

Usability

Greenhouse

No score
No answers yet
No answers on this topic

iCIMS

iCIMS 7.2
Based on 6 answers
I think in today's world, and if you're a Recruiting professional, you have at least a good basic understanding of technology and the internet, so you can easily understand the functionality of iCIMS. I would improve my rating if iCIMS was just more effecient with less clicking.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Greenhouse

No score
No answers yet
No answers on this topic

iCIMS

iCIMS 9.1
Based on 5 answers
There is always ample advance notice before the software goes down for maintenance and this is usually done at off-peak hours. As for system failures - I can't think of any that have effected us in over two years od use.
Marc LeVine | TrustRadius Reviewer

Performance

Greenhouse

No score
No answers yet
No answers on this topic

iCIMS

iCIMS 8.2
Based on 3 answers
We can think of no dissatisfaction with our daily use of iCims, involving its response time to commands or incompatibility with any other software we presently use.
Marc LeVine | TrustRadius Reviewer

Support Rating

Greenhouse

Greenhouse 8.6
Based on 14 answers
I have never needed to call Greenhouse for support. I am not the primary account holder, nor do I use Greenhouse enough to merit calling support. I delegate that responsibility to the Recruiting team. They have never mentioned any experience with Greenhouse technical support, either bad or good. I would assume that they would tell me if the support was poor.
Anonymous | TrustRadius Reviewer

iCIMS

iCIMS 5.9
Based on 12 answers
There is no easy "help" feature when you just need to figure out how to do something. Who has time to wade through videos, blogs, articles, etc. which you can't save and return to later with a keyword search. We had two demos with a rep, when we tried to see if there were ways we could improve our iCIMS usage. The rep couldn't answer any of our questions and frequently didn't even seem to know what we were talking about (e.g. passive candidates versus active applicants).
Anonymous | TrustRadius Reviewer

Online Training

Greenhouse

No score
No answers yet
No answers on this topic

iCIMS

iCIMS 7.9
Based on 3 answers
I would say I believe iCims online training is very good. It's informative, visually appealing, and simple in explaining all the different aspects of iCims. I also really like the new candidate onboarding, and all the other training curricula you have up to be able to inform or send out to the candidate. I like you can attach a URL link for videos as well so you can really customize the training. I feel that overall, I would like to see more. Perhaps, more robust options with the training, if that's something iCims is expanding on in the future.
Anonymous | TrustRadius Reviewer

Implementation Rating

Greenhouse

No score
No answers yet
No answers on this topic

iCIMS

iCIMS 5.3
Based on 3 answers
Things went smoothly
Leslie Montarbo | TrustRadius Reviewer

Alternatives Considered

Greenhouse

I've used a wide variety of Applicant Tracking system's that all had their pain points:
  • Kenexa Brassring
  • Peoplesoft
  • Jobvite
  • Taleo
I have to say out of the Applicant Tracking System's I used, Greenhouse has been the best to use. It has done a great job in helping our overall recruiting process. I can do a variety of things right in Greenhouse and it eliminates using other software. It is truly a one stop shop for my recruiting needs. I really like their chat support feature, their one click sharing jobs to social media postings, the ability to customize many reports, and the ability to set reminders of any action items I need to do for certain candidates. Also, employees can easily submit their referrals and find info on their referral's status. I've had very few issues using Greenhouse and my Account manager has been wonderful to work with. I would highly recommend Greenhouse to any recruiting organization. There are so many benefits and very few issues, it's truly a great ATS to have.
Avni Shah | TrustRadius Reviewer

iCIMS

iCIMs is better in terms of reporting and tracking data. They also have great built-in reports that you can use to track progress. However, Greenhouse excels in every other way: better user experience, integrates with calendar invites for interviews, tracks feedback for every interview that goes down. There are also interview templates you can bake into the role. I also love that you can add prospects to a job for people you meet that are great but aren't the right fit at the moment. Greenhouse has fantastic tools you can integrate with e.g. coderpad where engineers can tech out other engineers in interviews.
Anonymous | TrustRadius Reviewer

Scalability

Greenhouse

No score
No answers yet
No answers on this topic

iCIMS

iCIMS 7.8
Based on 2 answers
iCims is currently pretty good and the best TAS for us at our stage of growth - but further improvement and enhancements will only help make it even better.
Marc LeVine | TrustRadius Reviewer

Return on Investment

Greenhouse

  • I work at a fast-growing PR agency and we are always hiring for positions. It's often difficult to find good candidates for our niche field, and employee referrals are often the best way to get good candidates that fit within our culture. This makes it much easier to refer employees, especially when there are so many open positions.
Tanner Walters | TrustRadius Reviewer

iCIMS

  • iCIMS has overall great customer service.
  • My organization owns this a bit; We struggled in the initial implementation process. My advice to iCIMS would be to be very detailed and upfront to new customers the importance of the implementation aspect. Have multiple calls and conversations with all individuals involved so that they can customize what they exactly want. If you don't you will be behind the 8 ball from the start and potentially never get to where you want.
  • From an ROI perspective, it cost my organization significantly because we did not have it implemented correctly from the start and given the needs in other areas for my organization (more mobile/social capabilities) caused us to make an ATS change after only 2 years.
Ryan Winthrop, MA, PHR | TrustRadius Reviewer

Screenshots

Pricing Details

Greenhouse

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

iCIMS

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

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