HelpWire vs. Splashtop

I use HelpWire for training new employees and fixing software issues. When a new hire joins, I can easily access their computer to help them set up their development environment and answer questions right away. It’s also a great tool for troubleshooting. If someone has a problem, I can log in to their computer, see what’s wrong, and help them fix it. HelpWire makes this process quicker and easier.

I have used a few different tools in the past and this has been a great tool to assist in my work load. The handy features in security and connections settings have helped set user minds at ease. There are always room for improvement, but it has met my needs so far. The ease of use for new users to the application makes it a time saver without having to spend extra time explaining how to use it.

Incentivized

• Cross-platform access for easy testing
• Simple and quick to set up and easy to access
• Excellent customer service with quick responses to any questions

• Remote Access & Support is the best least expensive solution for mid to small businesses not needing to purchase extras and cost effective.
• Splashtop's endpoint security is one of the best if not the best security solution for small to mid-sized businesses who need support that way but cannot afford it individually. Pricing is great too.
• Remote Device Management from Splashtop is A+. I am able to manage computers that aren't easily accessible but by internet connection and keep them updated and running as they should be without the hassle of going to the job site and performing those tasks.

Incentivized

• Limited Features Compared to Paid Options: As a free software, HelpWire delivers impressive core functionality. However, it might lack some advanced features found in paid remote desktop software. These could include things like: 1. Unattended Access,
• Advanced User Management: For larger teams or organizations, more granular user management controls might be desired. This could allow for assigning different access levels or permissions to different users within the organization.

• Unfortunately, the word "splashtop" is not phonetically easy for our customers to distinguish over the phone, so it can be a real eye-rolling challenge to direct them to the one-time use code
• The SOS page is pretty easy to understand, but it needs even more simplicity for our clients. A big fat throbbing arrow pointing to where the download can be located would be helpful 8-p

Incentivized

It's free, but I love their service, so I will buy their service if they introduce any paid program.

I believe that I will renew Splashtop without any problems in the coming years as eating stable costs without increases even in critical periods such as the Covid virus, Splashtop allows access to 25 unattended stations and has continuous updates and new features. It also allows resale to users with sub-accounts

Incentivized

HelpWire has been really great for me. It’s easy to use, works fast, and the chat helps a lot when talking to clients. And it’s free, which is awesome. I’d definitely recommend it to anyone who needs remote support.

It's hard to find any significant faults with Splashtop. It offers a very responsive remote access experience with clear and simple interface. There's very little learning curve as it's toolbar mimics other popular remote access solutions graphical user interface. It's gives you access to your remote computer quickly and stays out of your way

Incentivized

I recall one outage, and it wasn't very long. We use QuickAssist when someone's having a problem connecting with Splashtop on a Windows machine. Fortunately, that doesn't happen very often. QuickAssist is for the QUICK Assist. Splashtop is far better for addressing more complex support needs.

Incentivized

I've found occasional speed bumps and disconnects that are annoying. I don't know who or what to blame. If there was a way for Splashtop to survive through dropped packets, that might help. A tool like Microsoft Remote Desktop disconnects far more easily than Splashtop does, but Splashtop sometimes requires three to four sessions, or at least shows 3-4 sessions in the logs/reports for a given support call.

Incentivized

I haven't had a problem connecting with Splashtop support, but even though I've contacted them several times about the locked Ctrl key issue they have been unable to resolve it. I haven't found anybody who will take ownership of my issue, and I just gave up on trying to resolve it and live with the nuisance.

Incentivized

It couldn't have been any easier to setup and I have had no issues with it since it was implemented. It's a great product and makes remotely connecting to another device so simple and quick. I can't recommend it enough

Incentivized

We felt a lag in movement of mouse on AnyDesk but on HelpWire we do not face any such issue. The movement of cursor and mouse is as smooth as working on your own system.

I have not looked at TeamViewer in quite some time but I found Splashtop SOS for me to be at least a 1 to 1 feature switch. And right now connecting to mobile devices to see a customers screen is included with Splashtop SOS and it is a real value add. I hope it says that way. TeamViewer is just too expensive in comparison.

A colleague got a significantly better deal that did not allow him to use Groups. His savings/pricing was far more attractive than mine was. I tried to get that from sales, and they told me it was not an option. That was disappointing.

Incentivized

I bought service for 250 unattended machines. I anticipate the next level will be very expensive, so I may stop at 250. It works very well for our needs. Only recently have I needed to add a second team to add a group of computers, but it's all been great.

Incentivized

Do not use.

Incentivized

• a handy tool to simplify my work that I can use for free
• Using HelpWire has made me more productive because I can focus on solving problems here and now, rather than wasting time on long explanations.

• Splashtop helps us complete 3% more tickets in situations where the normal agent has failed.
• We have gained two additional clients for the MSP this year since we were already familiar with the setup the client was using.
• Splashtop is good for us to have in the arsenal when every other method to remote in has failed.

Incentivized