HelpWire vs. Splashtop

I use HelpWire for training new employees and fixing software issues. When a new hire joins, I can easily access their computer to help them set up their development environment and answer questions right away. It’s also a great tool for troubleshooting. If someone has a problem, I can log in to their computer, see what’s wrong, and help them fix it. HelpWire makes this process quicker and easier.

Based on the price of their basic plan, Splashtop is easily the best solution available for small installations like mine. I am confident with their security implementation and reconnection to devices after a remote restart have never failed me. They feature many higher-level tools and solutions but I've just never needed to use them.

Incentivized

• Cross-platform access for easy testing
• Simple and quick to set up and easy to access
• Excellent customer service with quick responses to any questions

• Seamless RMM Integration - Splashtop’s integration into Syncro is functionally invisible, but in a good way. I don't have to manage a separate contact list or worry about syncing credentials between my RMM and my remote tool. I click "Remote Desktop" in Syncro, and Splashtop launches instantly.
• High Performance Graphics & Low Latency - The frame rate and refresh speed are consistently superior to competitors I’ve used in the past. Even when connecting to a client with a dual monitor setup or a slower upload speed, the lag is minimal. The picture quality is crisp enough that I can read fine print on error logs without squinting.
• "SOS" Ad-Hoc Workflow - r clients who aren't on a managed contract (my "break/fix" customers), the SOS feature is a lifesaver. I don't have to walk a non-technical user through a complex installation. I just tell them to go to the site, give me the 9-digit code, and I'm in!

Incentivized

• Limited Features Compared to Paid Options: As a free software, HelpWire delivers impressive core functionality. However, it might lack some advanced features found in paid remote desktop software. These could include things like: 1. Unattended Access,
• Advanced User Management: For larger teams or organizations, more granular user management controls might be desired. This could allow for assigning different access levels or permissions to different users within the organization.

• Compared to our prior solution, Splashtop does not "organize" devices nearly as well. They need some some sort of tagging solution so that you can, say, pull up a list of "all machines at this campus" or "All Macs at this site"
• The Business App that runs locally feels clunky, and is presented in a weirdly-sized window

Incentivized

It's free, but I love their service, so I will buy their service if they introduce any paid program.

I believe that I will renew Splashtop without any problems in the coming years as eating stable costs without increases even in critical periods such as the Covid virus, Splashtop allows access to 25 unattended stations and has continuous updates and new features. It also allows resale to users with sub-accounts

Incentivized

HelpWire has been really great for me. It’s easy to use, works fast, and the chat helps a lot when talking to clients. And it’s free, which is awesome. I’d definitely recommend it to anyone who needs remote support.

It's hard to find any significant faults with Splashtop. It offers a very responsive remote access experience with clear and simple interface. There's very little learning curve as it's toolbar mimics other popular remote access solutions graphical user interface. It's gives you access to your remote computer quickly and stays out of your way

Incentivized

I recall one outage, and it wasn't very long. We use QuickAssist when someone's having a problem connecting with Splashtop on a Windows machine. Fortunately, that doesn't happen very often. QuickAssist is for the QUICK Assist. Splashtop is far better for addressing more complex support needs.

Incentivized

I've found occasional speed bumps and disconnects that are annoying. I don't know who or what to blame. If there was a way for Splashtop to survive through dropped packets, that might help. A tool like Microsoft Remote Desktop disconnects far more easily than Splashtop does, but Splashtop sometimes requires three to four sessions, or at least shows 3-4 sessions in the logs/reports for a given support call.

Incentivized

The phone number is in the top right of each page of the website and app and when called, the person who picks up (before any automation delays the call) is ready to assist or immediately recognize the appropriate place for a transfer. If transferred to a different department, that department picks up immediately and each person is fully trained to help resolve a (typically user error) call.

Incentivized

It couldn't have been any easier to setup and I have had no issues with it since it was implemented. It's a great product and makes remotely connecting to another device so simple and quick. I can't recommend it enough

Incentivized

We felt a lag in movement of mouse on AnyDesk but on HelpWire we do not face any such issue. The movement of cursor and mouse is as smooth as working on your own system.

I have not looked at TeamViewer in quite some time but I found Splashtop SOS for me to be at least a 1 to 1 feature switch. And right now connecting to mobile devices to see a customers screen is included with Splashtop SOS and it is a real value add. I hope it says that way. TeamViewer is just too expensive in comparison.

A colleague got a significantly better deal that did not allow him to use Groups. His savings/pricing was far more attractive than mine was. I tried to get that from sales, and they told me it was not an option. That was disappointing.

Incentivized

I bought service for 250 unattended machines. I anticipate the next level will be very expensive, so I may stop at 250. It works very well for our needs. Only recently have I needed to add a second team to add a group of computers, but it's all been great.

Incentivized

Do not use.

Incentivized

• a handy tool to simplify my work that I can use for free
• Using HelpWire has made me more productive because I can focus on solving problems here and now, rather than wasting time on long explanations.

• Remote support makes my business possible, period.
• Switching from TeamViewer to Splashtop has made a huge difference to my operation: the cost is both lower and more predictable, and getting from "answering the phone from a client in trouble" to "satisfied client" is much faster and easier.
• I apologize that I don't actually have hard numbers, but I can sincerely recommend Splashtop and Splashtop SOS. It will make your life and business better!

Incentivized