What users are saying about
8 Ratings
576 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.9 out of 100
8 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 1 out of 100

Feature Set Ratings

  • HipChat (discontinued) ranks higher in 3 feature sets: Project Management, Communication, File Sharing & Management

Project Management

7.3

HipChat (discontinued)

73%
4.7

Sococo

47%
Sococo ranks higher in 4/6 features

Mobile Access

7.3
73%
98 Ratings
3.0
30%
3 Ratings

Search

7.2
72%
104 Ratings
3.0
30%
2 Ratings

Task Management

N/A
0 Ratings
5.0
50%
1 Rating

Scheduling

N/A
0 Ratings
5.0
50%
1 Rating

Workflow Automation

N/A
0 Ratings
4.0
40%
1 Rating

Visual planning tools

N/A
0 Ratings
8.0
80%
1 Rating

Communication

7.3

HipChat (discontinued)

73%
5.3

Sococo

53%
HipChat (discontinued) ranks higher in 6/8 features

Chat

7.7
77%
133 Ratings
5.0
50%
5 Ratings

Notifications

7.7
77%
131 Ratings
5.0
50%
5 Ratings

Discussions

6.5
65%
111 Ratings
6.0
60%
3 Ratings

Surveys

7.9
79%
35 Ratings
N/A
0 Ratings

Internal knowledgebase

7.0
70%
43 Ratings
5.0
50%
2 Ratings

Integrates with GoToMeeting

7.0
70%
23 Ratings
5.0
50%
1 Rating

Integrates with Gmail and Google Hangouts

N/A
0 Ratings
7.0
70%
1 Rating

Integrates with Outlook

N/A
0 Ratings
4.0
40%
1 Rating

File Sharing & Management

6.3

HipChat (discontinued)

63%
4.6

Sococo

46%
HipChat (discontinued) ranks higher in 5/8 features

Video files

6.5
65%
86 Ratings
3.0
30%
1 Rating

Audio files

6.8
68%
74 Ratings
3.0
30%
1 Rating

Access control

6.5
65%
61 Ratings
5.0
50%
1 Rating

Advanced security features

5.8
58%
50 Ratings
6.0
60%
1 Rating

Integrates with Google Drive

6.0
60%
28 Ratings
5.0
50%
1 Rating

Device sync

6.0
60%
56 Ratings
6.0
60%
2 Ratings

Versioning

N/A
0 Ratings
6.0
60%
1 Rating

Document collaboration

N/A
0 Ratings
3.0
30%
1 Rating

Attribute Ratings

  • HipChat (discontinued) is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

Likelihood to Recommend

6.8

HipChat (discontinued)

68%
134 Ratings
1.0

Sococo

10%
5 Ratings

Likelihood to Renew

9.8

HipChat (discontinued)

98%
2 Ratings

Sococo

N/A
0 Ratings

Usability

7.2

HipChat (discontinued)

72%
8 Ratings
7.0

Sococo

70%
1 Rating

Support Rating

7.0

HipChat (discontinued)

70%
10 Ratings
6.0

Sococo

60%
2 Ratings

Implementation Rating

8.4

HipChat (discontinued)

84%
6 Ratings

Sococo

N/A
0 Ratings

Ease of integration

7.6

HipChat (discontinued)

76%
8 Ratings

Sococo

N/A
0 Ratings

Product Scalability

7.2

HipChat (discontinued)

72%
10 Ratings

Sococo

N/A
0 Ratings

Likelihood to Recommend

Atlassian

Well suited for
Cross-teams communication.
Webhooks support. Easy integrations with Atlassian products and other systems as well. File sharing directly or in a group. Video/Audio calls.
Not suited for:
Lacks apps integration like Slack.
Lacks quality with video calls.
Slow file transfer for large files.
Frequent downtime due to app instability.
Read full review

Social Communications Company

We tried Sococo as means of gamifying a natively remote office. It does the job but the tool suffers from a lack of integrations. You will run out of free minutes very quickly and the additional charges are too high to make business sense.
Read full review

Pros

Atlassian

  • HipChat is the first enterprise team chat application, hence it invented the idea of itself.
  • Cross-platform support and hence runs on most of the computing devices
  • Efficient search
  • Completely free for smaller teams
  • Webhooks +1
  • Integrations with Atlassian products and other systems as well. For example, Infra monitoring applications.
  • Custom emojis
  • Media and file sharing directly or in a group
  • Video chat
Read full review

Social Communications Company

  • Visual layout - the virtual office visible was very helpful because it made the organization feel closer and as a whole, much more connected. Further, you can group departments in your layout, so it gave a good visual understanding of who was part of each 'department/team.'
  • Sound - the sound quality was good overall in meetings, and I liked the realistic sounds for opening and closing an office, etc. It allowed for a real office feel, and this is especially important since a lot of companies offer the option to work from home now - this removes the 'disconnect' that usually exists when working from home.
  • Communication options - it allowed for multiple ways to communicate and places to communicate - i.e., in the auditorium, lunchroom, conference room, or a smaller room. Very realistic and a variety in that sense.
Read full review

Cons

Atlassian

  • Mobile app is not very responsive on iOS. Sometimes connection to Hipchat servers is taking too long even on good networks.
  • Both mobile and desktop versions have no alphabetical or recent sorting for groups and chat rooms.
  • Video and audio calls are pretty useless, they're slow and not always work.
  • The whole user interface is simple but very outdated - apparently Atlassian didn't focus too much on Hipchat even though they tried in the last 2 years.
Read full review

Social Communications Company

  • It would be great if it supported other major browsers. Not everyone has Chrome installed.
  • The ongoing subscription cost is difficult to justify. This is the only reason we stopped using it.
Read full review

Pricing Details

HipChat (discontinued)

Starting Price

$0 per user

Editions & Modules

HipChat (discontinued) editions and modules pricing
EditionModules
HipChat Basic$01
HipChat Plus$22

Footnotes

  1. per user
  2. per user

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

For Server pricing info please visit https://www.hipchat.com/server (Only $1.20/user/month at the highest user tier!)

Sococo

Starting Price

$14.99 per month per seat

Editions & Modules

Sococo editions and modules pricing
EditionModules
Sococo$14.99 or $13.99 if paid annually1
Sococo Unlimited$24.992

Footnotes

  1. per month per seat
  2. per month per seat

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Sococo pricing plan includes a 10 seat minimum and 500 minutes per seat per month. Additional minutes price at $5 per 1,000 minutes. Sococo unlimited include a 100 seat minimum with unlimited minutes per seat per user.

Likelihood to Renew

Atlassian

If they fix the bugs the last update gave that are causing hipchat to crash more often.
Read full review

Social Communications Company

No answers on this topic

Usability

Atlassian

The app itself had a pleasant if not generic interface. As a user experience expert and engineer I can say the interface is fairly intuitive if not bland. It does what you expect it to do and it's available on iOS and Android devices. If I recall it was generally pretty light weight in terms of installation size.
Read full review

Social Communications Company

It was easy to use but still needs lots of improvement to collaborate with other tools
Read full review

Support Rating

Atlassian

HipChat support is good . Responds in timely manner when ever we have raised the request via email , phone and gives us continue update on the request .Though most of the questions are answered by HipChat FAQs , but they can still improve it and add more to the knowledge base .
Read full review

Social Communications Company

Sococo didn't seem to have a strong support line. In comparison to other products, such as Microsoft Teams, it did not regularly check in with us. There should be opportunities to give feedback on the quality of the program periodically and if we had any issues. Sometimes, Sococo would crash, and we would 'restart it' but not know why it happened.
Read full review

Implementation Rating

Atlassian

I don't have insights as I was not a part of the implementation. However, I love the end product
Read full review

Social Communications Company

No answers on this topic

Alternatives Considered

Atlassian

We tried a lot of chat clients before choosing HipChat. The Skype for Business UI on the Mac side was 5 years old and terrible. Mac users hated the app including our CTO. Cisco Jabber was expensive to license and maintain; Skype was open to the public which took time away due to users dealing with spam and could allow viruses and malware. HipChat being a closed product, centrally managed and available to try without an upfront investment was perfect for our environment. All our Agile teams have their own room, chat and can communicate with others quickly and easily.
Read full review

Social Communications Company

I prefer Sococo over Lync/Skype for a few reasons. I feel the user interface is slicker, better voice clarity, easier to hop between calls. And, all call members can go to a common chat room on their own accord instead of one person trying to invite everybody. I also feel that it's easier to share one's screen and swap between different shared screens with Sococo.
Read full review

Scalability

Atlassian

Actually I never shared of HipChat using with more than 25 persons in team simultaneously, but I believe it can be scaled for much largest collaboration teams. At least it works flawlessly for us, with transparent integration with Jira, and I am not see any reasons for some troubles for work at big scale.
Read full review

Social Communications Company

No answers on this topic

Return on Investment

Atlassian

  • HipChat has increased the effiency with which I am able to communicate with my coworkers, particularly those who work out of other offices. Having a light, portable messaging solution has been beneficial for checking in on small things without the need to send emails or schedule phone calls.
Read full review

Social Communications Company

  • Morning meetings are much simpler with sococo than without. Small powwows with coworkers to work out little bugs are also a lot more enticing since setup is essentially nonexistent.
  • It might be argued that the cost of sococo isn't worth the benefits of simplicity and ease of use.
Read full review

Screenshots

Add comparison