HipChat (discontinued) vs. Sococo

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
HipChat (discontinued)
Score 9.5 out of 10
N/A
Hipchat was discontinued by Atlassian. Users are being migrated to Slack.
$0
per user
Sococo
Score 9.6 out of 10
N/A
Sococo is a remote collaboration tool with integrations with third-party applications such as Google Docs, Atlassian JIRA, and Box.
$14.99
per month per seat
Pricing
HipChat (discontinued)Sococo
Editions & Modules
HipChat Basic
$0
per user
HipChat Plus
$2
per user
Sococo
$14.99 or $13.99 if paid annually
per month per seat
Sococo Unlimited
$24.99
per month per seat
Offerings
Pricing Offerings
HipChat (discontinued)Sococo
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsFor Server pricing info please visit https://www.hipchat.com/server (Only $1.20/user/month at the highest user tier!)Sococo pricing plan includes a 10 seat minimum and 500 minutes per seat per month. Additional minutes price at $5 per 1,000 minutes. Sococo unlimited include a 100 seat minimum with unlimited minutes per seat per user.
More Pricing Information
Community Pulse
HipChat (discontinued)Sococo
Considered Both Products
HipChat (discontinued)

No answer on this topic

Sococo
Chose Sococo
I prefer Sococo over Lync/Skype for a few reasons.
I feel the user interface is slicker, better voice clarity, easier to hop between calls. And, all call members can go to a common chat room on their own accord instead of one person trying to invite everybody. I also feel that …
Chose Sococo
WebEx Meetings, Skype for Business, and Google Hangouts all require that you create some sort of "call event" that people can join or leave. Sococo gives you the ability to seamlessly move between meetings within one app and also provide a status of available or unavailable, or …
Top Pros
Top Cons
Features
HipChat (discontinued)Sococo
Project Management
Comparison of Project Management features of Product A and Product B
HipChat (discontinued)
7.3
106 Ratings
8% below category average
Sococo
4.7
3 Ratings
50% below category average
Mobile Access7.397 Ratings3.03 Ratings
Search7.2103 Ratings3.02 Ratings
Task Management00 Ratings5.01 Ratings
Scheduling00 Ratings5.01 Ratings
Workflow Automation00 Ratings4.01 Ratings
Visual planning tools00 Ratings8.01 Ratings
Communication
Comparison of Communication features of Product A and Product B
HipChat (discontinued)
7.3
132 Ratings
10% below category average
Sococo
5.3
5 Ratings
41% below category average
Chat7.7132 Ratings5.05 Ratings
Notifications7.7130 Ratings5.05 Ratings
Discussions6.5110 Ratings6.03 Ratings
Surveys7.834 Ratings00 Ratings
Internal knowledgebase7.043 Ratings5.02 Ratings
Integrates with GoToMeeting7.023 Ratings5.01 Ratings
Integrates with Gmail and Google Hangouts00 Ratings7.01 Ratings
Integrates with Outlook00 Ratings4.01 Ratings
File Sharing & Management
Comparison of File Sharing & Management features of Product A and Product B
HipChat (discontinued)
6.3
95 Ratings
25% below category average
Sococo
4.6
2 Ratings
55% below category average
Video files6.585 Ratings3.01 Ratings
Audio files6.873 Ratings3.01 Ratings
Access control6.660 Ratings5.01 Ratings
Advanced security features5.949 Ratings6.01 Ratings
Integrates with Google Drive6.027 Ratings5.01 Ratings
Device sync6.055 Ratings6.02 Ratings
Versioning00 Ratings6.01 Ratings
Document collaboration00 Ratings3.01 Ratings
Best Alternatives
HipChat (discontinued)Sococo
Small Businesses
Avaza
Avaza
Score 9.7 out of 10
Avaza
Avaza
Score 9.7 out of 10
Medium-sized Companies
Troop Messenger
Troop Messenger
Score 9.8 out of 10
Troop Messenger
Troop Messenger
Score 9.8 out of 10
Enterprises
HCL Connections
HCL Connections
Score 9.0 out of 10
HCL Connections
HCL Connections
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
HipChat (discontinued)Sococo
Likelihood to Recommend
6.8
(133 ratings)
1.0
(5 ratings)
Likelihood to Renew
9.8
(2 ratings)
-
(0 ratings)
Usability
7.2
(8 ratings)
7.0
(1 ratings)
Support Rating
7.1
(7 ratings)
6.0
(1 ratings)
Implementation Rating
8.4
(3 ratings)
-
(0 ratings)
Ease of integration
7.6
(8 ratings)
-
(0 ratings)
Product Scalability
7.2
(10 ratings)
-
(0 ratings)
User Testimonials
HipChat (discontinued)Sococo
Likelihood to Recommend
Atlassian
Well suited for
Cross-teams communication.
Webhooks support. Easy integrations with Atlassian products and other systems as well. File sharing directly or in a group. Video/Audio calls.
Not suited for:
Lacks apps integration like Slack.
Lacks quality with video calls.
Slow file transfer for large files.
Frequent downtime due to app instability.
Read full review
Social Communications Company
We tried Sococo as means of gamifying a natively remote office. It does the job but the tool suffers from a lack of integrations. You will run out of free minutes very quickly and the additional charges are too high to make business sense.
Read full review
Pros
Atlassian
  • HipChat is very stable and reliable. I have never had issues with not being able to connect or being able to communicate with others on HipChat.
  • HipChat integrates quite well with other applications, such as Jira and Stash. This is a main selling point for my team. It provides a convenient feed of actions on a JIRA story or Stash pull request.
  • HipCat does a good job of allowing 1-1 and group chats. It is simple to start a new conversation and it is easy to hold a group conversation and keep track of who is in the room.
  • I like how HipChat has away/here/on mobile statuses. This makes it easy to see if a person is available to be contacted.
Read full review
Social Communications Company
  • Visual layout - the virtual office visible was very helpful because it made the organization feel closer and as a whole, much more connected. Further, you can group departments in your layout, so it gave a good visual understanding of who was part of each 'department/team.'
  • Sound - the sound quality was good overall in meetings, and I liked the realistic sounds for opening and closing an office, etc. It allowed for a real office feel, and this is especially important since a lot of companies offer the option to work from home now - this removes the 'disconnect' that usually exists when working from home.
  • Communication options - it allowed for multiple ways to communicate and places to communicate - i.e., in the auditorium, lunchroom, conference room, or a smaller room. Very realistic and a variety in that sense.
Read full review
Cons
Atlassian
  • Mobile app is not very responsive on iOS. Sometimes connection to Hipchat servers is taking too long even on good networks.
  • Both mobile and desktop versions have no alphabetical or recent sorting for groups and chat rooms.
  • Video and audio calls are pretty useless, they're slow and not always work.
  • The whole user interface is simple but very outdated - apparently Atlassian didn't focus too much on Hipchat even though they tried in the last 2 years.
Read full review
Social Communications Company
  • It would be great if it supported other major browsers. Not everyone has Chrome installed.
  • The ongoing subscription cost is difficult to justify. This is the only reason we stopped using it.
Read full review
Likelihood to Renew
Atlassian
If they fix the bugs the last update gave that are causing hipchat to crash more often.
Read full review
Social Communications Company
No answers on this topic
Usability
Atlassian
The app itself had a pleasant if not generic interface. As a user experience expert and engineer I can say the interface is fairly intuitive if not bland. It does what you expect it to do and it's available on iOS and Android devices. If I recall it was generally pretty light weight in terms of installation size.
Read full review
Social Communications Company
It was easy to use but still needs lots of improvement to collaborate with other tools
Read full review
Support Rating
Atlassian
HipChat support is good . Responds in timely manner when ever we have raised the request via email , phone and gives us continue update on the request .Though most of the questions are answered by HipChat FAQs , but they can still improve it and add more to the knowledge base .
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Social Communications Company
Sococo didn't seem to have a strong support line. In comparison to other products, such as Microsoft Teams, it did not regularly check in with us. There should be opportunities to give feedback on the quality of the program periodically and if we had any issues. Sometimes, Sococo would crash, and we would 'restart it' but not know why it happened.
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Implementation Rating
Atlassian
I don't have insights as I was not a part of the implementation. However, I love the end product
Read full review
Social Communications Company
No answers on this topic
Alternatives Considered
Atlassian
We tried a lot of chat clients before choosing HipChat. The Skype for Business UI on the Mac side was 5 years old and terrible. Mac users hated the app including our CTO. Cisco Jabber was expensive to license and maintain; Skype was open to the public which took time away due to users dealing with spam and could allow viruses and malware. HipChat being a closed product, centrally managed and available to try without an upfront investment was perfect for our environment. All our Agile teams have their own room, chat and can communicate with others quickly and easily.
Read full review
Social Communications Company
I prefer Sococo over Lync/Skype for a few reasons. I feel the user interface is slicker, better voice clarity, easier to hop between calls. And, all call members can go to a common chat room on their own accord instead of one person trying to invite everybody. I also feel that it's easier to share one's screen and swap between different shared screens with Sococo.
Read full review
Scalability
Atlassian
Actually I never shared of HipChat using with more than 25 persons in team simultaneously, but I believe it can be scaled for much largest collaboration teams. At least it works flawlessly for us, with transparent integration with Jira, and I am not see any reasons for some troubles for work at big scale.
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Social Communications Company
No answers on this topic
Return on Investment
Atlassian
  • HipChat has increased the effiency with which I am able to communicate with my coworkers, particularly those who work out of other offices. Having a light, portable messaging solution has been beneficial for checking in on small things without the need to send emails or schedule phone calls.
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Social Communications Company
  • Morning meetings are much simpler with sococo than without. Small powwows with coworkers to work out little bugs are also a lot more enticing since setup is essentially nonexistent.
  • It might be argued that the cost of sococo isn't worth the benefits of simplicity and ease of use.
Read full review
ScreenShots

HipChat (discontinued) Screenshots

Screenshot of HipChat is with your team, whenever, wherever. Try it on your desktop, web, mobile, tablet, & wearable.Screenshot of Give your eyes the respite they deserve from your blaring white screen with HipChat dark mode!Screenshot of HipChat becomes your command center by integrating with over 100 awesome apps/tools your team already loves (like Uber!).