HireRight vs Paycom

• We've never had an issue with integration, this seems to be working well. It's a strength because we can't afford time lost on IT issues.
• It is nice that they have an online instant chat function, for when we need answers ASAP, so we can continue with the process and appease our customers
• The background checks themselves are aesthetically pleasing, which makes it easier to review results.

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• The implementation process has been really wonderful. Throughout the sales pitch, it was stated several times that the Paycom team will do much of the heavy lifting during implementation, and that held true.
• The candidate to new hire process in Paycom makes onboarding super seamless. Paycom has alleviated much of the administrative burden in the process, as well as many processes outside of onboarding.
• Paycom's ESS is very easy to navigate.

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• Customer Service. They lack here. It takes too long to resolve issues, especially with your assigned account manager. I have to continue to ask for an update and sometimes, I do not get a response back.
• Back Up Account Managers - The account manager you are assigned may not be available. We need to be provided a list of people we can contact in the event that our POC in unavailable.

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• Paycom could bring more flexibility in their pricing policy and should provide some detailed videos about how we could manage the passwords because I think for beginners it’s confusing.
• Integration should be provided with other similar applications for easy dragging and dropping of the data.

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• HireRight is a Pay as You Go platform, so there are no long-term contracts to worry about. We customized our template for the information we consistently need and fill in the demographics. I would say that the ROI is 100% - we have been able to vet out the less desirable candidates based on some of the information.

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• Saves time due to every step of the employment process flow working without having to create the same info multiple time
• less errors due to not having to recreate the same info multiple times
• Putting the responsibility on the employee to make sure their own info is correct. Like the hours they worked having to approve their time sheet. Adding their direct deposit, tax info and address is their responsibility.
• Setting up the different steps can be time consuming and tidies but if done correctly it will save time down the road.

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