TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    IBM Apptio

    Score8.6 out of 10
    N/AThe IBM Apptio platform is a technology business management solution that enables organizations to make better decisions about technology investments. It connects technology spend to business value so organizations can adapt to changing market conditions.N/A

    New Relic

    Score8.1 out of 10
    N/ANew Relic is a SaaS-based web and mobile application performance management provider for the cloud and the datacenter. They provide code-level diagnostics for dedicated infrastructures, the cloud, or hybrid environments and real time monitoring.

    $0

    No credit card required; 100 GB free ingest per month, 1 free full user + unlimited basic users, 8 days retention, 100 Synthetics Checks

    Pricing
    IBM ApptioNew Relic
    Editions & Modules
    No answers on this topic
    Free (Forever)
    $0
    No credit card required; 100 GB free ingest per month, 1 free full user + unlimited basic users, 8 days retention, 100 Synthetics Checks
    Telemetry Data Platform
    $0.25
    per month per extra GB data ingest (after first free 100GB per month)
    Incident Intelligence
    $0.50
    per month per event (after first 1000 free events per month)
    Standard
    $99
    per month per full user (after first free full user - unlimited free basic users)
    Pro
    Contact sales team
    Enterprise
    Contact sales team
    Offerings
    Pricing Offerings
    IBM ApptioNew Relic
    Free Trial
    NoNo
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeRequiredNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    IBM ApptioNew Relic
    Considered Both Products
    Apptio an IBM Company
    No answer on this topic
    New Relic
    No answer on this topic
    Key User Insights
    Would buy again
    98%
    Would buy again
    247 Answers
    91%
    Would buy again
    71 Answers
    Delivers good value for the price
    98%
    Delivers good value for the price
    195 Answers
    94%
    Delivers good value for the price
    64 Answers
    Happy with the feature set
    97%
    Happy with the feature set
    244 Answers
    97%
    Happy with the feature set
    76 Answers
    Lived up to sales and marketing promises
    94%
    Lived up to sales and marketing promises
    144 Answers
    95%
    Lived up to sales and marketing promises
    55 Answers
    Implementation went as expected
    84%
    Implementation went as expected
    155 Answers
    96%
    Implementation went as expected
    68 Answers
    Best Alternatives
    IBM ApptioNew Relic
    Small Businesses
    No answers on this topic
    Amazon CloudWatch
    Score7.6 out of 10
    Medium-sized Companies
    No answers on this topic
    LogicMonitor
    Score8.9 out of 10
    Enterprises
    No answers on this topic
    ManageEngine Site24x7
    Score10 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    IBM ApptioNew Relic
    Likelihood to Recommend
    8.7
    (218 ratings)
    7.3
    (148 ratings)
    Likelihood to Renew
    8.8
    (21 ratings)
    8.8
    (16 ratings)
    Usability
    7.2
    (45 ratings)
    6.7
    (14 ratings)
    Availability
    9.1
    (3 ratings)
    9.1
    (2 ratings)
    Performance
    8.1
    (3 ratings)
    9.1
    (2 ratings)
    Support Rating
    8.6
    (196 ratings)
    9.0
    (7 ratings)
    In-Person Training
    9.1
    (2 ratings)
    -
    (0 ratings)
    Online Training
    5.5
    (3 ratings)
    -
    (0 ratings)
    Implementation Rating
    7.3
    (3 ratings)
    8.0
    (9 ratings)
    Configurability
    7.3
    (1 ratings)
    7.3
    (3 ratings)
    Ease of integration
    7.3
    (1 ratings)
    9.0
    (1 ratings)
    Product Scalability
    7.3
    (2 ratings)
    9.1
    (2 ratings)
    Vendor post-sale
    9.1
    (1 ratings)
    8.2
    (2 ratings)
    Vendor pre-sale
    9.1
    (1 ratings)
    8.2
    (2 ratings)
    User Testimonials
    IBM ApptioNew Relic
    Likelihood to Recommend
    Apptio an IBM Company
    We use IBM Apptio exclusively for application TCO reporting. It compiles data from different sources then export to Excel to customize report for the user. Our intention is to start a TCO dashboard within IBM Apptio, so Excel is no longer required and leadership can drill down. We are also trying to fully automate our cloud billing.
    Incentivized
    Read full review
    New Relic
    New Relic its an excellent tool for monitoring services used on the SAAS universe, like web servers, relational and nosql dbms, reverse proxies, text databases, etc. Its also a powerful tool to monitor resource usage on said servers. However, its not well fitted to monitor custom services - if you need to generate alerts based on logs or database information, for example
    Incentivized
    Read full review
    Pros
    Apptio an IBM Company
    • Does very well at handling complex allocations and automation. Also great at bringing in data automatically, manipulating that data, and allowing you to feed that data into a complex model. So all the behind-the-scenes stuff works really well. It's also pretty good at visualization. It has some similar capabilities like a Power BI and Tableau, but generally provides most of the visualization technology that somebody would need with the tool.
    Incentivized
    Read full review
    New Relic
    • It gives us insights of applications, infrastructure, clouds very well.
    • The alerting system in New Relic helps us to easily identify the root cause which reduces the MTTR.
    • It has new features related to AI which helps to troubleshoot any problem in a very short time it gives future predictions also.
    Incentivized
    Read full review
    Cons
    Apptio an IBM Company
    • For Validation purpose, if possible, enable the JavaScript code so we can the hide the Tab based on current period and more validation we can perform on client side.
    • Sometimes we are faced the data load issue
    • Improvement the performance tunning
    Incentivized
    Read full review
    New Relic
    • And while powerful, building tailored dashboards with organ-specific metrics (such as energy load variance across regions) can be difficult to navigate. The UI isn't as drag-and-drop easy, and query-based widgets typically involve some trial and error for non-devs.
    • Alerts may be hypersensitive or over general. I We often get a spam of non-critical alerts while doing load testing, all overhauling to me alone and making it difficult to identify actual issues especially in energy systems where spikes are very common.
    • With our expanding fleet of Iot devices, the per-host pricing model is becoming expensive, quickly. More detailed billing based on microservices, or that works at sensor level, would make it more adaptable for energy platforms.
    Incentivized
    Read full review
    Likelihood to Renew
    Apptio an IBM Company
    We absolutely love it at the State of Kansas. It is very user-friendly, which helps us explain the information to those who are not as into the budgets. We consult out with Marysville, and they are super helpful in helping us with the behind the scenes stuff, like creating new tabs and uploading the reports for us to filter through. It is very simple to use and that helps us be able to teach others in our department how to use it properly.
    Incentivized
    Read full review
    New Relic
    The only issue that we have had with New Relic is that the price might be a little expensive for smaller companies. The amount of data you store in New Relic impacts the cost, and can get away from you if you don't work closely with the vendor. Overall though the application is top notch.
    Incentivized
    Read full review
    Usability
    Apptio an IBM Company
    We use this currently where I work and we have the consultant Maryville helping us with our Apptio reports and data. I originally used Apptio a few years back and since then I have switched employment, and I was able to talk to the leadership team about what we did at my previous job, and now we are building the reports here at my new place of employment
    Incentivized
    Read full review
    New Relic
    I have given this much rating as I am used New Relic in different sectors and for different use cases like its K8s monitoring, infra monitoring, full stack monitoring as compare to other tools New Relic gives data in a formatted and connected way, and also it is giving us value for money. It also launches new features day by day which helps users to track the issue very quickly. It also supports OTel integrations which is the latest trend of observability tools. thats why I had given this much rating to New Relic.
    Incentivized
    Read full review
    Reliability and Availability
    Apptio an IBM Company
    Excellent, so far. SaaS-based...assuming effective data links and connectivity
    Read full review
    New Relic
    Never observed an outage
    Incentivized
    Read full review
    Performance
    Apptio an IBM Company
    No issues that i know of
    Incentivized
    Read full review
    New Relic
    there are times where browser cache will cause issues that require you to clear your browser before continuing.
    Incentivized
    Read full review
    Support Rating
    Apptio an IBM Company
    I have not been directly involved with the post sales support team. However, that team has provided training materials and recommended practices that have been very helpful in coming up to speed on how to more fully use the product. My understanding from both vendor management and our upline stakeholders is that our relationship with Apptio is strong.
    Incentivized
    Read full review
    New Relic
    The support team has been really helpful and resolved most of the issues on time. However, for a couple of issues, several follow-ups were needed to elicit a reasonable response. The issue was deeply technical and could have been investigated only by their Architects, and bringing them into the ticket took longer than needed
    Incentivized
    Read full review
    In-Person Training
    Apptio an IBM Company
    Was awesome to have been taught by legendary Debbie Hagan for Cost Transparency in person. Her knowledge is extensive and she is an excellent trainer. Her years of experience really shined.
    Incentivized
    Read full review
    New Relic
    No answers on this topic
    Online Training
    Apptio an IBM Company
    The all talented training organization crosses all the T's and dots all the I's. I am constantly learning and often refer to training documentation for post training real life issues.
    Incentivized
    Read full review
    New Relic
    No answers on this topic
    Implementation Rating
    Apptio an IBM Company
    Well, so far. Apptio Consulting covered specific model architecting areas particularly. Most of the heavy lifting is being done in-house with support from Apptio as it relates to tool impacts and needs. Some administrative tasks were redundant
    Read full review
    New Relic
    It's better to start by implementing New Relic in one project and test everything. Try to follow best recommended practices and read all the official documentation. Everything seems well tested. Then, start by installing agents to the rest of your projects and keep a close look to all logs and metrics New Relic gives you.
    Read full review
    Alternatives Considered
    Apptio an IBM Company
    So we've used Proven Optics, which is an add-on to ServiceNow. Well at least use it with certain customers and Nicus. Nicus is probably the biggest competitor of Apptio. The trouble with Nicus is their SQL-based ingestion process. It's a little bit more difficult. So the reason why you'd go with Apptio is that it's very easy and very intuitive to bring in new data sources and being able to model a lot of the data once it's already in the system doesn't require a lot of coding experience.
    Incentivized
    Read full review
    New Relic
    Data Dog has solutions that look more attractive, but not at their price point. We have also tried to build a solution straight from the Cloud, where our business is built, but some things are too hard to replicate. This shows that New Relic is useful and helps our efficiency.
    Incentivized
    Read full review
    Contract Terms and Pricing Model
    Apptio an IBM Company
    I was not part of this process
    Incentivized
    Read full review
    New Relic
    No answers on this topic
    Scalability
    Apptio an IBM Company
    I would say it has the capabilities to span across multiple departments, though i am not as familiar with all the capabilities.
    Incentivized
    Read full review
    New Relic
    Agent deployment is easily integrated into our workflow. Adding the agent to new servers is quick and painless
    Incentivized
    Read full review
    Return on Investment
    Apptio an IBM Company
    • It's delivered on a lot of those, especially the relationship between IT and financing that relationship's been a bit of a rollercoaster on that journey. We've come out the other end of it, and we're all friends now, which is a good thing. So they've accepted the Apptio output and are much more involved in providing the data and helping to use the tool, which is excellent. I think one of the downsides that are probably not talked about enough is the fact that, um, once you have trained and delivered a TMB skillset within your organization, they become very good at that. So if you've got any high-performing members in that team, they become extremely valuable elsewhere. And we've unfortunately suffered the case whereby one of our highest performers was immediately then poached and went off elsewhere for a much better opportunity. So we applaud that for them, but it's really hard to train other people. It's really hard to take them up to speed, and you have to sort of go through those picks and troughs every time. So that's just life, you know.
    Incentivized
    Read full review
    New Relic
    • We were able to quickly identify our most time consuming APIs. In some cases we were able to bring down times for some apis from 4s to 200ms.
    • We were able to identify our slowest database queries and optimize them for quicker response times.
    Incentivized
    Read full review
    ScreenShots

    IBM Apptio Screenshots

    Screenshot of Industry BenchmarksScreenshot of Planning OverviewScreenshot of Billing - Main ViewScreenshot of Costing - Control OpEx and Cut CostsScreenshot of Spend Analytics