What users are saying about
41 Ratings
39 Ratings
41 Ratings
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Score 7.9 out of 100
39 Ratings
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Score 8.1 out of 100

Likelihood to Recommend

Jitterbit

This is a great tool for bringing data out of your locked, internal systems and getting it into the cloud. It meshes well with Salesforce and is fairly easy to use, helping the transition from other older, more complex tools into a more modern environment. It has lots of competition in this space and some are better than others, but if your data is straight forward and you know it well, Jitterbit will get the job done. If you are not as close or comfortable with your data and need to do some wildly complex migrations, there might be better packages out there for you.
Anonymous | TrustRadius Reviewer

Workato

Workato is brilliant to make separate applications work together without much effort or specialists being needed. When specific events on software A should trigger actions on B (or more) and you want that to happen without any development or big budgets, that's where Workato comes into play. It's a great help if you want tasks automated, communications flowing and data synced between different applications.
Carlos Santos | TrustRadius Reviewer

Feature Rating Comparison

Cloud Data Integration

Jitterbit
8.4
Workato
9.0
Pre-built connectors
Jitterbit
8.8
Workato
9.4
Connector modification
Jitterbit
7.2
Workato
8.8
Support for real-time and batch integration
Jitterbit
8.6
Workato
8.9
Data quality services
Jitterbit
8.0
Workato
8.5
Data security features
Jitterbit
8.2
Workato
9.7
Monitoring console
Jitterbit
9.3
Workato
8.8

Pros

Jitterbit

  • UI is super easy to understand with a low learning curve so admins can figure it out and maintain it without breaking anything.
  • It's FREE! There's a paid version too but I like that you can use most of the features for free and they're not pushy with buying.
  • There's a great user community that you can google and ask any questions. Most problems I've encountered have been posted and answered already.
Anonymous | TrustRadius Reviewer

Workato

  • The Workato product interface is brilliantly thought through and designed. The learning curve for first timers is easy enough to get started and build useful things, and Workato really shines in their ability to handle complex triggers and interactions. Workato allows people to build software apps so much faster than by coding each functionality.
  • Workato has fantastic documentation, making things accessible without any holes in the product. The product just works, never has any bugs, never lags, and just generally allows us to see and change exactly what we need to.
  • Workato has an absolutely amazing support team. We tried the free version for a while, then realized it was the single most important software tool we have, and we upgraded. The support at the paid tier is A+, seriously the best from any company we've worked with. Feels more like a good friend then a support rep.
Mike Townsend | TrustRadius Reviewer

Cons

Jitterbit

  • Migrating operations from QA to Production work well for initial deployment, however, when migrating an update to an existing job to production, sometimes certain project items are duplicated. This is not the end of the world... the duplicates can be removed, but would be nice if it was not required.
  • I have not found a way to trap under-the-covers SOAP errors (for example, when a query you are running against Salesforce takes too long). You get a warning error in the operation log that the job only pulled a "partial" file, but it does not fail.
Laura Sponaas | TrustRadius Reviewer

Workato

  • Customer support - responsive, but often not equipped to help efficiently identify root cause of issue. Need to improve escalation to technical resources and turnaround time
  • Recipe organization and sharing. Can be challenging to copy recipes, or grab recipes from publicly available site. There are often dependencies and errors that have vague descriptions.
Peter Rifken | TrustRadius Reviewer

Likelihood to Renew

Jitterbit

Jitterbit 8.0
Based on 9 answers
I have been evaluating other tools as a continuous improvement practice. I would like something that would be easier to use for a non-technical user. I work for a small organization and have no back-up for Jitterbit if something happens to me. We don't have the technically savvy employees to understand it.
Crystal Steinbach, MBA | TrustRadius Reviewer

Workato

Workato 8.3
Based on 2 answers
No answer on this topic is available.

Usability

Jitterbit

No score
No answers yet
No answers on this topic

Workato

Workato 9.1
Based on 2 answers
User- friendly.
Manolo Agustin | TrustRadius Reviewer

Support Rating

Jitterbit

Jitterbit 10.0
Based on 1 answer
They have some of the best support of any software vendor that we use. They always get our issues resolved quickly
Travis Terry | TrustRadius Reviewer

Workato

Workato 8.8
Based on 10 answers
They employ an extremely knowledgeable team of problem solvers. I've never had a disappointing interaction or one that has left me still searching for answers. I know that when I ask for help, they'll partner with me until we find a solution together
Anonymous | TrustRadius Reviewer

Alternatives Considered

Jitterbit

Evaluated Dell Boomi and Celigo as alternatives prior to purchasing Jitterbit. We went with Jitterbit at that time because we could handle all changes ourselves without any assistance from Jitterbit, and we liked their size and nimbleness. Dell Boomi was too big for us, and Celigo at that time did not have a self-service model. Every change had to go through them (although that has since changed). We were not in a position to be able to wait for someone to make changes for us given the rate of change within the business.
Laura McDonough, PMP | TrustRadius Reviewer

Workato

We already used Zapier, but since it doesn't support NetSuite we had to choose another automation platform. Now that we've been using Workato for a few months, we have plans to move the stuff we're going through Zapier to Workato.We set up a trial account with all the other platforms, and they were all more expensive and A LOT more complicated than Workato.
Anonymous | TrustRadius Reviewer

Return on Investment

Jitterbit

  • The time it takes to connect systems has reduced by orders of magnitude. Previously, we would custom-develop connectors between various systems and they would all be managed by different vendors. With Jitterbit speed-to-deploy and the efficiency gained by managing all connections in one dashboard has been the greatest piece of the ROI.
Anonymous | TrustRadius Reviewer

Workato

  • As business consultants, Workato has greatly improved our offerings to our clients as well as improved the time frame to implement automated workflows and integrations.
  • For our clients, the return on investment is almost immediate. Once a Workato recipe is up and running (which can be done very fast), data is integrating, duplicate data entry and user errors are eliminated, and cross-company KPI metrics are easier to report than ever.
Rama Davis | TrustRadius Reviewer

Pricing Details

Jitterbit

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Jitterbit Editions & Modules

Edition
Jitterbit$100.001
  1. Starting Price Per Month
Additional Pricing Details
We offer flexible pricing options to suit your needs. Contact 1.877.852.3500 for details.

Workato

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Workato Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Jitterbit
9.0
Workato
9.5

Likelihood to Renew

Jitterbit
8.0
Workato
8.3

Usability

Jitterbit
Workato
9.1

Support Rating

Jitterbit
10.0
Workato
8.8

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