Kaseya Virtual System Administrator (VSA) is a cloud-based Remote Monitoring and Management software. VSA unifies the monitoring of system infrastructure and endpoints and is designed for use by IT teams and MSP’s. It offers a robust crowd-source automation scripts library, as well as antivirus and malware capabilities with real-time threat alerts.
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ManageEngine Endpoint Central
Score 9.0 out of 10
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Desktop Central from ManageEngine is a client desktop management with patching, remote control, and configuration.
$795
per year per user
Pricing
Kaseya VSA
ManageEngine Endpoint Central
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Kaseya VSA
ManageEngine Endpoint Central
Free Trial
No
Yes
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
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More Pricing Information
Community Pulse
Kaseya VSA
ManageEngine Endpoint Central
Considered Both Products
Kaseya VSA
No answer on this topic
ManageEngine Endpoint Central
Verified User
Engineer
Chose ManageEngine Endpoint Central
Kaseya's system of handling patch management was not as intuitive as Endpoint Central, however in some respects it was easier to set up. Kaseya VSA and ConnectWise are also more geared towards managed service providers that handle multiple organizations versus a single …
Most of the software packages would handle 1 aspect of what ManageEngine Endpoint Central does for us. They might do patching well or device configuration well, but ManageEngine Endpoint Central allows us to handle all of the required tasks we need for Server, Desktop, and Pi …
Verified User
Team Lead
Chose ManageEngine Endpoint Central
ManageEngine Endpoint Central was more affordable for what it had to offer. There was also better local support. Support's response time is fast and professional .
Features
Kaseya VSA
ManageEngine Endpoint Central
Application Performance Management
Comparison of Application Performance Management features of Product A and Product B
Kaseya VSA
7.5
1 Ratings
7% above category average
ManageEngine Endpoint Central
-
Ratings
Virtualization monitoring
8.01 Ratings
00 Ratings
IT Asset Discovery
7.01 Ratings
00 Ratings
Monitoring Tasks
Comparison of Monitoring Tasks features of Product A and Product B
Kaseya VSA
6.7
13 Ratings
5% below category average
ManageEngine Endpoint Central
-
Ratings
Remote monitoring
9.013 Ratings
00 Ratings
Network device monitoring
8.013 Ratings
00 Ratings
Activity Monitoring
8.01 Ratings
00 Ratings
Management Tasks
Comparison of Management Tasks features of Product A and Product B
Kaseya VSA
7.5
12 Ratings
11% above category average
ManageEngine Endpoint Central
-
Ratings
Patch Management
8.012 Ratings
00 Ratings
Policy-based automation
9.012 Ratings
00 Ratings
Remote Access
Comparison of Remote Access features of Product A and Product B
If the software functioned as it was intended, it would be probably a 7 out of 10. It lacks the majority of customization that SolarWinds N-central supplies, but also supports some customization that other solutions we have tried do not. Again, if the software didn't consistently break, the ability to implement automated scripting via PowerShell and the capacity to manage 10+ endpoints at once in different windows is great.
For small businesses, it is also free, which, for what it offers, is really helpful. It works better than similar products, such as SCCM, both within and outside the internal network. I do not see scenarios in which it could be less appropriate.
Being able to see systems that are not within the local network allows us to be able to troubleshoot and work with the end users no matter where they are or where we are as it is cloud based.
Several functions can be "automated" so staff do not have to keep going back and scanning for updates, push Windows updates and or push sensor updates.
VSA offers a variety of system information about all of the assets that have the endpoints installed on them so we can easily see the system specs without having to actually connect to them and pull up the SysInfo on each unit.
We set alerts when a devices gets low on disk space. That is automatic and creates a ticket in ME SDP. We are then able to Add space to a VM Desktop, and then go thru ManageEngine Endpoint Central to extend the drives so the entire process can be done without interruption to the end user.
Using the patch scans we can easily see what patches have been installed for all manufacturers not just Microsoft, without having to physically go to the device. It also allows us to choose which patches we want to push out and automate the process so we can be hands off, freeing up out time for other things.
Remote access to devices. This allows us to remotely make changes, not just via remote control but also make registry changes and clean up space without going to the device and without interruption to the end user.
Alerts. We have set up to get email alerts when new hardware is plugged into any computers. This lets us know if someone is bringing in un-authorized equipment (thumb drives, hubs, etc) to better manage what is/is not on our network.
Support - Like all other competitors support is OK but the product is robust enough to reduce support requirements.
Customer Service - another team that is a bit poor especially when the issue involves multiple departments. Otherwise, the direct rep is very friendly and professional.
ManageEngine is considered an excellent product due to its comprehensive suite of solutions for IT management, with ManageEngine Endpoint Central specifically excelling in endpoint management. The platform stands out for its user-friendly interface, robust features, and versatility in addressing diverse IT needs. It offers organizations a centralized solution for endpoint security, patch management, software deployment, and asset management
I think this is a solid tool for enterprise IT, however it would be higher if Kaseya VSA addresses the areas raised around recent stability, their support team, multiple session & screen support etc. It does do it's main job and allows an easy way for IT to operate and is mostly fine.
Not using WNS to communicate with the endpoint console is a big plus. We now use Workspace One, and WNS can be really annoying at times. After deployment, it cleans itself, which is important for us because our current solution leaves the package on the computer and requires maintenance. The remotely script command is a lifesaver.
It was lots of back and forth email communication whenever I tried to solve my connection issues. I would send them detailed logs of the date, time, computer, and more of when I was experiencing connection issues. All I would get is an email back a few days later saying that they didn't find an issue in the service
The immediate chat support is great and very helpful. However, if you need escalated support or have a deeper need that the chat tool can't help with, you will experience significant wait times and slow responses. The time zone difference becomes painful to the point of often just giving up.
It seems that the services offered with the purchase change from what is covered to what is an additional cost. Somethings I thought we had ended up requiring an additional purchase if we wanted to continue using the feature.
There are other products that do some of what Kaseya does, but I've not personally worked with another product that does everything Kaseya does. Sure there are plenty of remote control products, but products that do as much as Kaseya are few and far between. Hard to go wrong with the sheer scope of functionality!
I was not a part of the initial selection process, but I understand the issue was related to cost per endpoint. As a user of the other solutions I would say that the other solutions do have other strengths that ManageEngine is missing. The remote access tools are superior but at the end of the day you get what you pay for.
