What users are saying about
50 Ratings
Top Rated
437 Ratings
50 Ratings
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Score 8.3 out of 100
Top Rated
437 Ratings
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Score 7.8 out of 100

Likelihood to Recommend

LeadSquared

LeadSquared offers end to end CRM functionalities at competitive pricing in the market and becomes an easy fit for most of the startups and companies in their growth phase. Having said that, some features are missing but they are on an roadmap and might surprise people out there with their evolving CRM.
Aniruddh Rathore | TrustRadius Reviewer

Zoho CRM

Well suited for basic sales and pipeline management. Not appropriate if those leads or prospects need to be transferred into other organizations or companies. Good to use on more individualized sales teams, but not particularly great when it comes to collaborations. Limited tagging and chatting options for collaborative sales.If you are planning to work a pipeline to generate sales and are not in need of a great deal of communication between employees, this will be great for you.
Andrew McClean | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

LeadSquared
9.0
Zoho CRM
WYSIWYG email editor
LeadSquared
8.7
Zoho CRM
Dynamic content
LeadSquared
8.6
Zoho CRM
Ability to test dynamic content
LeadSquared
9.3
Zoho CRM
Landing pages
LeadSquared
8.6
Zoho CRM
A/B testing
LeadSquared
8.1
Zoho CRM
Mobile optimization
LeadSquared
9.4
Zoho CRM
Email deliverability reporting
LeadSquared
9.4
Zoho CRM
List management
LeadSquared
9.4
Zoho CRM
Triggered drip sequences
LeadSquared
9.4
Zoho CRM

Lead Management

LeadSquared
8.6
Zoho CRM
Lead nurturing
LeadSquared
10.0
Zoho CRM
Lead scoring and grading
LeadSquared
10.0
Zoho CRM
Data quality management
LeadSquared
5.1
Zoho CRM
Automated sales alerts and tasks
LeadSquared
9.5
Zoho CRM

Campaign Management

LeadSquared
5.4
Zoho CRM
Calendaring
LeadSquared
2.1
Zoho CRM
Event/webinar marketing
LeadSquared
8.8
Zoho CRM

Social Media Marketing

LeadSquared
8.5
Zoho CRM
Social sharing and campaigns
LeadSquared
8.7
Zoho CRM
Social profile integration
LeadSquared
8.3
Zoho CRM

Reporting & Analytics

LeadSquared
8.8
Zoho CRM
Dashboards
LeadSquared
8.5
Zoho CRM
Standard reports
LeadSquared
9.0
Zoho CRM
Custom reports
LeadSquared
9.0
Zoho CRM

Platform & Infrastructure

LeadSquared
8.8
Zoho CRM
API
LeadSquared
9.0
Zoho CRM
Role-based workflow & approvals
LeadSquared
8.8
Zoho CRM
Customizability
LeadSquared
8.9
Zoho CRM
Integration with Salesforce.com
LeadSquared
8.5
Zoho CRM
Integration with Microsoft Dynamics CRM
LeadSquared
8.7
Zoho CRM
Integration with SugarCRM
LeadSquared
8.6
Zoho CRM

Sales Force Automation

LeadSquared
Zoho CRM
7.7
Customer data management / contact management
LeadSquared
Zoho CRM
8.0
Workflow management
LeadSquared
Zoho CRM
8.1
Territory management
LeadSquared
Zoho CRM
7.7
Opportunity management
LeadSquared
Zoho CRM
7.9
Integration with email client (e.g., Outlook or Gmail)
LeadSquared
Zoho CRM
7.1
Contract management
LeadSquared
Zoho CRM
7.5
Quote & order management
LeadSquared
Zoho CRM
7.5
Interaction tracking
LeadSquared
Zoho CRM
8.3
Channel / partner relationship management
LeadSquared
Zoho CRM
7.4

Customer Service & Support

LeadSquared
Zoho CRM
7.5
Case management
LeadSquared
Zoho CRM
7.6
Call center management
LeadSquared
Zoho CRM
7.4
Help desk management
LeadSquared
Zoho CRM
7.6

Marketing Automation

LeadSquared
Zoho CRM
8.0
Lead management
LeadSquared
Zoho CRM
8.1
Email marketing
LeadSquared
Zoho CRM
8.0

CRM Project Management

LeadSquared
Zoho CRM
7.9
Task management
LeadSquared
Zoho CRM
8.1
Billing and invoicing management
LeadSquared
Zoho CRM
7.7
Reporting
LeadSquared
Zoho CRM
7.8

CRM Reporting & Analytics

LeadSquared
Zoho CRM
8.0
Forecasting
LeadSquared
Zoho CRM
7.8
Pipeline visualization
LeadSquared
Zoho CRM
8.0
Customizable reports
LeadSquared
Zoho CRM
8.2

Customization

LeadSquared
Zoho CRM
8.4
Custom fields
LeadSquared
Zoho CRM
8.5
Custom objects
LeadSquared
Zoho CRM
8.4
Scripting environment
LeadSquared
Zoho CRM
8.5
API for custom integration
LeadSquared
Zoho CRM
8.1

Security

LeadSquared
Zoho CRM
8.2
Single sign-on capability
LeadSquared
Zoho CRM
8.1
Role-based user permissions
LeadSquared
Zoho CRM
8.3

Social CRM

LeadSquared
Zoho CRM
7.4
Social data
LeadSquared
Zoho CRM
7.4
Social engagement
LeadSquared
Zoho CRM
7.4

Integrations with 3rd-party Software

LeadSquared
Zoho CRM
7.5
Marketing automation
LeadSquared
Zoho CRM
7.7
Compensation management
LeadSquared
Zoho CRM
7.3

Platform

LeadSquared
Zoho CRM
7.0
Mobile access
LeadSquared
Zoho CRM
7.0

Pros

LeadSquared

  • LeadSquared is doing a great job in providing a detailed dashboard of all the campaigns and these dashboards are very informative and easy to understand, like open rate, bounce rate, click rate, etc.
  • LeadSquared is great when it comes to 100% inbox delivery rate and I can say that this is one of the best features in it.
  • LeadSquared's user interface is very easy to understand and easy to use as well.
Asif Ismail | TrustRadius Reviewer

Zoho CRM

  • Zoho CRM has an incredible amount of features, from tagging contacts to social media integration (LinkedIn, Facebook, etc) and email capabilities.
  • Zoho CRM is very customizable. The entire look and feel of each page and account can be customized to fit your organization's needs.
  • Zoho CRM is just one of the products offered under Zoho's suite of software products. It easily integrates with other enterprise software like Zoho Project Management and Zoho email.
Adam Montgomery | TrustRadius Reviewer

Cons

LeadSquared

  • Some basic requirements for BFSI were not part of the initial product offered to us. We had to wait for some time to get it included in the product and had to work around with stop gap solutions.
  • Reports section can be better with more customization related to industry and direct link to data view.
Sanju Mathew George | TrustRadius Reviewer

Zoho CRM

  • I do wish it was a bit "smarter" that it could sense duplicate entries and simply update fields when it recognizes a dupe.
  • I wish it had an easier integration with our marketing platform, Hubspot.
  • I wish there was a way to mass update information, via spreadsheet upload, WITHOUT having the Zoho ID.
Ashley Gennett | TrustRadius Reviewer

Likelihood to Renew

LeadSquared

LeadSquared 8.8
Based on 9 answers
It is an excellent value for money solution and is fulfilling all our needs quite efficiently. They keep working on the product and each month sees an update allowing for a bug free experience and faster incorporation of newer tools. I see no reason why I would not like to renew the subscription for this fabulous product.
Suneet Singh Kochar | TrustRadius Reviewer

Zoho CRM

Zoho CRM 7.6
Based on 19 answers
We went through an exhaustive process doing this evaluation and in the process took the time to really understand the objectives and requirements of all groups within the organization. Now that the system is in place it needs to be used and refined over a long period to time in order to get the full value. As a result you need to consider the long-term and renewal knowing that the system will get better the more you use it.
James Lochran | TrustRadius Reviewer

Usability

LeadSquared

LeadSquared 8.2
Based on 2 answers
Having talked about all other things in detail in my previous responses, this question I feel is redundant but then I will highlight the points again- Easy to Use- Flexible- Robust System- Ever-evolving- Support & Service- Integrations with third party tools & technologies- LMS- Data Management & Reports- Landing Page Options
Aniruddh Rathore | TrustRadius Reviewer

Zoho CRM

Zoho CRM 8.0
Based on 4 answers
There are some other paid apps. But Zoho CRM is decent for all kinds of businesses and it comes with a free price tag.
Oral Tosun | TrustRadius Reviewer

Support Rating

LeadSquared

LeadSquared 9.1
Based on 3 answers
Great to work with and also Easy to work withDo not just listen to the problem but provide upfront solutionsAlways available and are ready to support on holidaysConsiderate of user's knowledge and always ready to explain the smallest / dumbest doubt a user can askAlways available to help with the internal tasks as well like creating automations, drip creations etc
Aniruddh Rathore | TrustRadius Reviewer

Zoho CRM

Zoho CRM 4.0
Based on 4 answers
Horrible experience. They should send regular apologies and refunds to all existing customers.
Ajay Gupta | TrustRadius Reviewer

Implementation Rating

LeadSquared

No score
No answers yet
No answers on this topic

Zoho CRM

Zoho CRM 8.0
Based on 4 answers
The CRM is only as good as the data you put into it. Spend the time up-front to clean up your old data sources prior to importing them into Zoho
Ron Sherwood | TrustRadius Reviewer

Alternatives Considered

LeadSquared

I looked closely at Infusionsoft. While the nurturing/decision tree tool of Infusionsoft was far more sophisticated, the many negative reviews of Infusionsoft lead me to look elsewhere. Leadsquared had very positive reviews and aggressive pricing. It has less features, but the features they have were the ones I wanted to focus on.
Anonymous | TrustRadius Reviewer

Zoho CRM

I tried a lot of different software trying to find the one that gave me everything, which I found within ZOHO. It wasn't the CRM that sold me on ZOHO, it was the Subscriptions and it's integration within CRM that sold me on ZOHO. I'm glad I picked it, the CRM has been easy to adapt to and easy for the boss to get the reports out he wants.
Scott French | TrustRadius Reviewer

Return on Investment

LeadSquared

  • Leads Management has become very easy.
  • Automated Lead Nurturing helps reduce a lot of manual work.
  • A lot of our time goes into creating custom reports. Making the reporting feature more flexible and robust will help in saving a lot of time and energy.
Navdeep Trivedi | TrustRadius Reviewer

Zoho CRM

  • The organization which is helping our sales team not miss a beat! We are following up without having to dig for information etc.
  • We close more sales when we have a clear activity list and can assess leads etc but using the scoring options
  • We are able to get our work done in a user-friendly environment. It helps the day run much smoother.
Sarah Lohsl | TrustRadius Reviewer

Screenshots

Pricing Details

LeadSquared

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$100*

* Per Account

LeadSquared Editions & Modules

Edition
Basic-Marketing Automation$1501
Standard-Marketing Automation$4002
Enterprise-Marketing Automation$1,2003
Lite - Sales +Mobile CRM$154
Pro - Sales +Mobile CRM$304
  1. per month (5,000 contacts)
  2. per month (25,000 contacts)
  3. per month (100,000 contacts)
  4. per month
Additional Pricing Details

Zoho CRM

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$12*

* /user/month

Zoho CRM Editions & Modules

Edition
Standard$121
Professional$201
Enterprise$351
  1. per user, per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

LeadSquared
9.0
Zoho CRM
7.9

Likelihood to Renew

LeadSquared
8.8
Zoho CRM
7.6

Usability

LeadSquared
8.2
Zoho CRM
8.0

Reliability and Availability

LeadSquared
Zoho CRM
9.0

Performance

LeadSquared
Zoho CRM
9.0

Support Rating

LeadSquared
9.1
Zoho CRM
4.0

Online Training

LeadSquared
Zoho CRM
8.2

Implementation Rating

LeadSquared
Zoho CRM
8.0

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