LogMeIn Resolve is an IT management and support solution designed to help organizations take control of their IT infrastructure. The platform combines features like remote monitoring, access, and support with tools such as ticketing, AI-assisted task automation, and patch management.
$29
per month
ManageEngine Endpoint Central
Score 9.0 out of 10
N/A
Desktop Central from ManageEngine is a client desktop management with patching, remote control, and configuration.
$795
per year per user
Pricing
LogMeIn Resolve
ManageEngine Endpoint Central
Editions & Modules
Remote Access
$29
per month
Remote Support Plus
$55
per month
Standard Endpoint Management
$70
per month
Premium Endpoint Management
$78
per month
Premium
Contact Sales
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Offerings
Pricing Offerings
LogMeIn Resolve
ManageEngine Endpoint Central
Free Trial
Yes
Yes
Free/Freemium Version
Yes
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
Discount available for annual pricing. MDM is available as a standalone or as an add-on. Additional endpoints and agents and save up to 20%
Intune does not have remote desktop. Intune also does not do 3rd party patching very well. Manage Engine Desktop Central requires a VPN Client to access the remote clients. It also requires quite a bit of configuration to work well. GoTo Resolve is the most complete tool I …
GoTo Resolve is more reliable compared to some of the others listed. They all have their pros and cons, but GoTo Resolve is more well-rounded for our use case. You will not be disappointed in GoTo Resolve.
I don't think I have ever encountered a scenario where LogMeIn is inappropriate. I work directly with customers 80% of the time, and even when I need to help a fellow IT professional out, LogMeIn is my go-to option. Viewing and reviewing all the units I manage is very helpful; it saves me a lot of time, especially after the frequent long-term power outages (where it surpasses the USP's protection) we often experience in our area.
Compared to other endpoint management tools that I have experience with, the patch management and the system health statistics functions work much better and are easier to navigate. The endpoint control functions are nowhere near as good as what I've used with Kaseya's VSA application - with that you could remote control a machine via a remote desktop type interface, or you could connect to the command line or PowerShell and it functioned as if you were directly connected to the machine - command history, tab completion, etc.. "just worked" and if the endpoint disconnected, you didn't lose anything that was going in the window when it reconnected (Exception being if the machine rebooted), grouping systems by department or building was also easier, as was moving systems between groups
We set alerts when a devices gets low on disk space. That is automatic and creates a ticket in ME SDP. We are then able to Add space to a VM Desktop, and then go thru ManageEngine Endpoint Central to extend the drives so the entire process can be done without interruption to the end user.
Using the patch scans we can easily see what patches have been installed for all manufacturers not just Microsoft, without having to physically go to the device. It also allows us to choose which patches we want to push out and automate the process so we can be hands off, freeing up out time for other things.
Remote access to devices. This allows us to remotely make changes, not just via remote control but also make registry changes and clean up space without going to the device and without interruption to the end user.
Alerts. We have set up to get email alerts when new hardware is plugged into any computers. This lets us know if someone is bringing in un-authorized equipment (thumb drives, hubs, etc) to better manage what is/is not on our network.
When I first started using ManageEngine Endpoint Central, the UI felt very complicated and cluttered up, which means as a new user, it took a lot of time to get used to using it and knowing where certain features are. This was also because specific features aren't obvious to the user, it can take time to find them through multiple routes.
When pushing out specifc software to a large number of endpoint devices such as 1500 in my organisation, the deployment fails a lot more meaning some devices dont receive the software and this has to be done manually for them. This can take a lot of time.
When an issue is reported about ManageEngine Endpoint Central, for example it constantly crashing when being heavily used. The support was delayed and it took a lot of time for first line support to address the issue and escalate it.
I would say yes, we would definitely renew, everyone likes it in the IT dept, and there are more features we have yet to put to use. I am expanding the Windows update / Endpoint features as I get time, and the remote PowerShell console is unbeatable for me at present when facing remote computers that are not letting create a new remote PSSession.
ManageEngine is considered an excellent product due to its comprehensive suite of solutions for IT management, with ManageEngine Endpoint Central specifically excelling in endpoint management. The platform stands out for its user-friendly interface, robust features, and versatility in addressing diverse IT needs. It offers organizations a centralized solution for endpoint security, patch management, software deployment, and asset management
Navigation is easy and friendly. It does almost everything, but being cloud, it gets slow. Session recording is allowed. Zoom in and out feature works very well, especially during remote sessions and multiple machine sessions simultaneously. Dual-screen monitors are accessible. East and convenient user interface. The diagnostics feature is outstanding, and it gives detailed diagnostics of the system. So these are the pros that prompt me to provide such ratings.
The application itself is great. However, I have little insight to what the patches are doing. Being able to see patch download progress, not just the status, would be great. The user interface could also use an overhaul. The countless menus, sometimes containing similar if not duplicate tabs can be frustrating to navigate.
Usually available without a problem, although sometimes calls get dropped or users sit in empty meeting rooms while waiting for an admin to arrive, while the call is actually going on.
If you are connected to someone with proper bandwidth, there are no issues at all. With all things, if you connect to someone with dial-up (yes, it still exists), the performance is terrible.
Ive used their tech support a handful of times, and each time they have been able to help me sort out any hiccups or kinks that arise. They have a resourceful knowledge base, and have experts available for training and troubleshooting. I often recommend them to my other coworkers and colleagues because of the ease of use and security
The immediate chat support is great and very helpful. However, if you need escalated support or have a deeper need that the chat tool can't help with, you will experience significant wait times and slow responses. The time zone difference becomes painful to the point of often just giving up.
GoToAssist SeeIt was very easy to implement. As long as your techs have a basic understanding of most remote support tools they will be able to understand this product easily.
I previously used Dameware but since they came out with the new version, I find it difficult to use. Many times, it takes a long time to connect using Dameware and the added time if it connects at all adds to the user's frustration as well as my own
I tend to use a combination of solutions to keep the estate running efficiently. ManageEngine Endpoint Central has more control over the timing of patching for users. Juggling users being able to work and keeping systems up to date with user satisfaction in mind is a monthly goal. Pushing updates with giving users some control seems to be working.
We are able to solve 99% of technical issues remotely.
Our productivity rate has increased because we are able to conveniently seek out assistance in the matter of a few minutes.
As this is compatible with Microsoft products like teams, this has allowed us to collaborate and save time and money by using existing software to submit tickets for assistance.
It has greatly helped us with our compliances through the compliance scans, such as taking our CIS compliance from 36% up to around 90%.
It has massively reduced the number of application/patch vulnerabilities through automated patching & dynamic configurations with custom scripts. From 60 criticals and 300 highs down to just 5 criticals and 25 highs, very quickly.
It has helped us identify issues with our Bitlocker not syncing to Azure AD properly, because the recovery keys in ManageEngine were always correct but werent always correct in Azure AD.
