ManageEngine Remote Access Plus vs. TeamViewer

ManageEngine Remote Access Plus is very well suited in environments which consist hybrid operating system. It supports all types of OS like windows, Mac, and Linux. It helps in taking the remote of system and troubleshoot the m if any problem occurs hence engineers do not need to be physically present on the location for the purpose of solving it. It helps to keep a complete track of endpoints that what application, process is being used. It is not well suited in environment where there is no Active directory or SCCM server because ManageEngine Remote Access Plus need agent to work and deploying agent the environment where Active directory does not exist is a big task. Manually deploying agent on every system is very time taking and need so much of effort.

Incentivized

I am a top user of this products and I would say it is the best for professional remote services and it goes well on any device, windows, Linux Mac and also a simple free version for personal use on mobile phone. It clearly and securely sorts out all your remote needs.

Incentivized

• It is embedded with great features like voice support, video assistance, and even text support, which provides a great user experience.
• It provides features like remotely shut down the end system, renaming the endpoints, full list of applications running, process use, memory consumption, disk usage which are very beneficial.
• We can even uninstall unwanted applications, delete malicious files, kill heavily used process, modify registry values.
• It helps in to keep track of windows event that occurs in the system, it also provides report in desired format.

Incentivized

• Easy to get started :- Setup wes quick and honestly, most of us just started using it without needing any guide or help. It's pretty straight forward.
• Smooth Remote access :- TeamViewer makes it super easy to connect other systems, and the connection is usually smooth with barely any lag . Even the stuffs like the design or video editing works fine remotely.
• Good Security :- It has a soliD security like Encryption and fwo-factors login, so we don't really worry much about someone getting into a session they should not. the device approval thing is also a nice touch.
• Works Everywhere :- We've used it on Windows, Ipads, Android even mac - and it just works. It makes the things alot easier when people are using different devices.

Incentivized

• It is an agent based solution which is a major disadvantage. We can not control the system which do not have agent installed on them. Hence this is a disadvantage. Even installing agent is a big task in a large organization.
• Till the agent are not installed on every system we can not have full control over the organization network. Agent deployment takes time hence we can utilize the product with its full efficiency.
• The pricing is very high, and it goes on increasing as we add more technician and endpoints.
• The connection gets drop sometime while controlling in new release because it contains some bugs. We also need to have proper bandwidth for using it smoothly.
• The implementation and deployment takes time and needs proper support from vendor. Sufficient documentation are also not available.

Incentivized

• It does not allow a free package for commercial purposes which can be substantial cost for some businesses
• Being a remote access tool and not properly configured, it is very susceptible to security breaches
• Being a heavy resource consumer makes it slow down order version systems and those that are not properly updated.

Incentivized

We need this tool in our day to day business. It is what we do all day remoting into clients devices. In this day and age we can access devices all over the world as long as we have secure internet connection. It certainly saves money in gas, and even if you are away you can help.

Incentivized

TeamViewer is a reliable and really strong tool for accessing remote IT platforms secure and fast. We don't know any product that provide us such strong functionality to make our life as a internationally recognized MES provider with DIAMES with an international clientele so easy. We look forward for any new TeamViewer functionality that supports us even more.

Incentivized

Always available if setup correctly.

Incentivized

The application is built on VNC which is a very stable technology.

the few times i have had to contact teamviewer support, they were very responsive and give me quick answers and seemed to understand my problems quickly and easily. I did not have to sit on the phone for hours on hold or get passed around to multiple phone support techs before finding a solution to my issues, so i would rate their support very highly.

Incentivized

As expected without any problem! Alternate in-person training is another efficient way to learn how a product works. There are many third party supporters for TeamViewer courses available that can give additional ideas how to use TeamViewer for specific functions and features as we did require in respect of our usage.

Incentivized

I have never used the online training either. I have watched a few informational videos that were helpful when learning how to do a specific procedure within TeamViewer and get the most out of the software by utilizing one of the many features that are available with the software. Again, 5 if for neutral.

I was not directly involved in the implementation process, as we have a dedicated IT team for that. However, after completing the training, I found it to be quite user-friendly. As a manager, I asked the IT team member about their implementation experience, as they seemed satisfied with it. They informed me that the TeamViewer team is very supportive of everything.

Incentivized

Remote Access Plus is a lot more user friendly and can easily be used by junior IT staff efficiently.

It is also a lot more powerful with a range of additional features and functions

Incentivized

We have used and evaluated other remote access tools like AnyDesk and Microsoft Remote Desktop Compared to these, TeamViewer stands out for its easy setup, strong security features, and reliable performance across different devices and platforms.

Incentivized

Stay up working. Easy to connect and disconnect. easy way to transfer files to another desktop

Incentivized

• Faster recovery of issues from screen sharing
• managing patches without manual intervention
• deploying software to multiple workstations at the same time

Incentivized

It took about 3 months.

• Customer Support of our business has become more interactive with customers, leading to faster resolution of their problems.
• Remotely accessing devices in our office allows employees to stay productive while working from home.
• TeamViewer helps us to collaborate with other firms for projects we're doing.

Incentivized