ManageEngine Site24x7 vs. New Relic

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ManageEngine Site24x7
Score 9.1 out of 10
N/A
Site24x7 from ManageEngine is a full-stack application, website, server, cloud and network monitoring tool. Site24x7 offers code-level diagnostics and customizable error thresholds, end-to-end monitoring with topology visualization tools, and mobile accessibility.
$9
10 monitors
New Relic
Score 8.5 out of 10
N/A
New Relic is a SaaS-based web and mobile application performance management provider for the cloud and the datacenter. They provide code-level diagnostics for dedicated infrastructures, the cloud, or hybrid environments and real time monitoring.
$0
No credit card required; 100 GB free ingest per month, 1 free full user + unlimited basic users, 8 days retention, 100 Synthetics Checks
Pricing
ManageEngine Site24x7New Relic
Editions & Modules
Starter
$9.00
10 monitors
Pro
$35.00
40 Monitors
Classic
$89.00
100 Monitors
Elite
$225.00
250 Monitors
Enterprise
$449.00
500 Monitors
Enterprise Plus Web
$899.00
2500 Monitors
Free (Forever)
$0
No credit card required; 100 GB free ingest per month, 1 free full user + unlimited basic users, 8 days retention, 100 Synthetics Checks
Telemetry Data Platform
$0.25
per month per extra GB data ingest (after first free 100GB per month)
Incident Intelligence
$0.50
per month per event (after first 1000 free events per month)
Standard
$99
per month per full user (after first free full user - unlimited free basic users)
Pro
Contact sales team
Enterprise
Contact sales team
Offerings
Pricing Offerings
ManageEngine Site24x7New Relic
Free Trial
YesNo
Free/Freemium Version
YesYes
Premium Consulting/Integration Services
YesNo
Entry-level Setup Fee$1 monitorsNo setup fee
Additional DetailsEach Pack will also support additional benefits such as Network interfaces, Applogs, Alert credits etc. You can also, purchase add-ons to create custom pricing options. Please visit the vendor's pricing page, for more information.
More Pricing Information
Community Pulse
ManageEngine Site24x7New Relic
Considered Both Products
ManageEngine Site24x7
Chose ManageEngine Site24x7
While Applications Manager and CA CEM can give a deep understanding of the services and applications, neither can compare with the shear speed at which Site24x7 can provide for the web performance of sites and how customer satisfaction is associated as well!!!
New Relic
Chose New Relic
We've found the feature set and usability of New Relic to be superior to similar competing products.
Chose New Relic
Pricing was the primary factor. The cost associated with New Relic works better within a budget line than either of their competitors.
Chose New Relic
New Relic is more powerful for all apps together, specially if you manage and optimize different platforms for several clients.
Top Pros
Top Cons
Features
ManageEngine Site24x7New Relic
Monitoring Tasks
Comparison of Monitoring Tasks features of Product A and Product B
ManageEngine Site24x7
9.0
12 Ratings
12% above category average
New Relic
-
Ratings
Remote monitoring9.012 Ratings00 Ratings
Network device monitoring9.09 Ratings00 Ratings
Multiple Server Monitoring9.011 Ratings00 Ratings
Multi-device monitoring9.09 Ratings00 Ratings
Automated alerts and notifications9.012 Ratings00 Ratings
Management Tasks
Comparison of Management Tasks features of Product A and Product B
ManageEngine Site24x7
7.4
9 Ratings
0% above category average
New Relic
-
Ratings
Policy-based automation7.49 Ratings00 Ratings
Reporting
Comparison of Reporting features of Product A and Product B
ManageEngine Site24x7
8.0
11 Ratings
6% above category average
New Relic
-
Ratings
Performance data reports9.011 Ratings00 Ratings
Customizable reporting8.011 Ratings00 Ratings
Data visualization7.09 Ratings00 Ratings
Risk analysis8.08 Ratings00 Ratings
Security
Comparison of Security features of Product A and Product B
ManageEngine Site24x7
6.6
2 Ratings
0% below category average
New Relic
-
Ratings
Antivirus and malware management6.62 Ratings00 Ratings
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User Ratings
ManageEngine Site24x7New Relic
Likelihood to Recommend
9.0
(14 ratings)
8.6
(126 ratings)
Likelihood to Renew
9.0
(1 ratings)
8.8
(16 ratings)
Usability
9.0
(1 ratings)
7.5
(8 ratings)
Availability
-
(0 ratings)
9.1
(2 ratings)
Performance
-
(0 ratings)
9.1
(2 ratings)
Support Rating
9.0
(3 ratings)
9.0
(7 ratings)
Implementation Rating
9.0
(1 ratings)
8.5
(8 ratings)
Configurability
-
(0 ratings)
7.3
(3 ratings)
Ease of integration
-
(0 ratings)
9.0
(1 ratings)
Product Scalability
-
(0 ratings)
9.1
(2 ratings)
Vendor post-sale
-
(0 ratings)
8.2
(2 ratings)
Vendor pre-sale
-
(0 ratings)
8.2
(2 ratings)
User Testimonials
ManageEngine Site24x7New Relic
Likelihood to Recommend
ManageEngine, A Div of Zoho Corporation Pvt Ltd
Site24x7 All-in-One Monitoring is well-suited for organizations with diverse IT infrastructures, including networks, servers, applications, and cloud services. For very small-scale environments with minimal IT infrastructure, a comprehensive all-in-one monitoring solution like Site24x7 might be more than what is necessary
Read full review
New Relic
New - relic is well suited if you want to analyse the performance of your services and you want to improve it. Integration with multiple services with same account gives a clear picture of flow of your APIs if you have micro-service architecture. New-relic is less appropriate when you want to do logging of your system. As it does not emits every single calls
Read full review
Pros
ManageEngine, A Div of Zoho Corporation Pvt Ltd
  • Very clean website UI. Tests are well categorized and navigation is very simple.
  • The accompanying mobile app is very useful when on the go as it can also notify you of any issues.
  • The cost of the platform is very cheap and the cost also scales at a low amount.
  • No on-premise footprint. All cloud-based.
Read full review
New Relic
  • gives us an monitoring of all our underlying servers and also we can configure some alerts upon them like CPU and memory alerts.
  • Kubernetes cluster monitoring with new relic for EKS gives us and minute details of our cluster utilisation like node usage, pods memory request and limits
  • Network traceability for each and every request with response time analysis is great we can trace which component is responsible for generating response delay
  • log managements of the logs the infrastructure is generating we can view logs through there only
Read full review
Cons
ManageEngine, A Div of Zoho Corporation Pvt Ltd
  • Ability to edit an existing maintenance schedule, vs creating a new one each time
  • Grouping of emails to SMS and non SMS alerts to save on false alerts
  • Setup of Realtime user monitor was not as functional as expected with regard to adding 3rd party scripts.
Read full review
New Relic
  • I would like to see sort of simulator inside the user interface, that way we can send requests directly from it to test some configuration instead of setting up a test environment in our end.
  • It would be nice if the data ingestion can be filtered by APM's. That way we can know which application is ingested most data.
  • It would be nice if we could ingest logs (apache, system logs, and other logs) and correlate them with the APM.
Read full review
Likelihood to Renew
ManageEngine, A Div of Zoho Corporation Pvt Ltd
No answers on this topic
New Relic
The only issue that we have had with New Relic is that the price might be a little expensive for smaller companies. The amount of data you store in New Relic impacts the cost, and can get away from you if you don't work closely with the vendor. Overall though the application is top notch.
Read full review
Usability
ManageEngine, A Div of Zoho Corporation Pvt Ltd
The user-friendly interface and intuitive design of Site24x7 may be attractive to organizations looking for a monitoring tool that is easy to set up and navigate.
Read full review
New Relic
As an engineer, New Relic has been very quick and easy for me to pick up/install/use. It has been less easy for some of the less technical-minded folks in our organization and their UI still is inconsistent multiple years after refactoring their platform to be New Relic One.
Read full review
Reliability and Availability
ManageEngine, A Div of Zoho Corporation Pvt Ltd
No answers on this topic
New Relic
Never observed an outage
Read full review
Performance
ManageEngine, A Div of Zoho Corporation Pvt Ltd
No answers on this topic
New Relic
there are times where browser cache will cause issues that require you to clear your browser before continuing.
Read full review
Support Rating
ManageEngine, A Div of Zoho Corporation Pvt Ltd
I have only had to use support once, so I can't go into much detail about their support team. The one time I did use it the response was fast but the resolution took some time.
Read full review
New Relic
There are times I feel that the initial support is lacking. And in some cases the automated responses of not hearing anything are annoying if the reason why there has been no movement is because we are still waiting to hear back from NR support. So, i think they should loose the automation as it can seem disingenuous
Read full review
Implementation Rating
ManageEngine, A Div of Zoho Corporation Pvt Ltd
No answers on this topic
New Relic
It's better to start by implementing New Relic in one project and test everything. Try to follow best recommended practices and read all the official documentation. Everything seems well tested. Then, start by installing agents to the rest of your projects and keep a close look to all logs and metrics New Relic gives you.
Read full review
Alternatives Considered
ManageEngine, A Div of Zoho Corporation Pvt Ltd
Site24x7 [All-in-One Monitoring] has some similarities to ThousandEyes. Especially in the troubleshooting aspect where both offer Web performance waterfall charts to analyze the issue better. Both have cloud-based servers globally that allow to determine performance on the Internet. Site24x7 has more features available so we selected it instead.
Read full review
New Relic
New Relic is the most full-featured offering that we've found, and is incredibly easy to start using with a PHP app. The New Relic agent is installed as a PHP extension so it is able to monitor and track the performance of any PHP app being run by the web server. Other tools required the installation and setup of a PHP dependency at the application level.
Read full review
Scalability
ManageEngine, A Div of Zoho Corporation Pvt Ltd
No answers on this topic
New Relic
Agent deployment is easily integrated into our workflow. Adding the agent to new servers is quick and painless
Read full review
Return on Investment
ManageEngine, A Div of Zoho Corporation Pvt Ltd
  • Reduced downtime: We've reduced downtime because the alerts from Site24x7 get us working on a problem immediately.
  • Less required manpower: We do not need additional staff overnight or an outside contractor to monitor the network since we get alerts ourselves.
  • False alerts: We do occasionally get false alerts, which causes time spent after hours tracing a problem that does not exist.
Read full review
New Relic
  • Less time debugging issues or letting issues go unknown
  • We know of issues before our customers
  • One common tool for logs, apm, infrastructure, and most alerting. Makes for easier developer experience.
  • Cost is expensive and is one of highest engineering spends
Read full review
ScreenShots

ManageEngine Site24x7 Screenshots

Screenshot of Component wise metric breakdown in a Webpage Speed (Browser) monitorScreenshot of Summary page for a windows server monitorScreenshot of Response time and outages summary for a DNS server monitorScreenshot of Summary page for traces run on a Java applicationScreenshot of Desktop and mobile view of a Website monitorScreenshot of Homepage view