Microsoft Teams vs Zoho Cliq | TrustRadius

What users are saying about

Score 8.1 out of 10

Based on 2827 reviews and ratings

Score 9.2 out of 10

Based on 50 reviews and ratings

Feature Rating Comparison

Microsoft Teams

Zoho Cliq

Task Management

Gantt Charts

Scheduling

Workflow Automation

Mobile Access

Search

Visual planning tools

Microsoft Teams

Zoho Cliq

Chat

Notifications

Discussions

Surveys

Internal knowledgebase

Integrates with GoToMeeting

Integrates with Gmail and Google Hangouts

Integrates with Outlook

Microsoft Teams

Zoho Cliq

Versioning

Video files

Audio files

Document collaboration

Access control

Advanced security features

Integrates with Google Drive

Device sync

Pros

Video calls are great with Microsoft Teams. They've made big improvements over the last year and I rarely have issue with getting on. It's nice when things just work.
The most used functionality is, of course, the chat feature. It does what it's supposed to do and you can create chat groups from whoever you'd like. We use it a lot when there is a special project and a team from various groups get together for a short period of time to get things done.
An overlooked function is the ability to search anything within Microsoft Teams. Any photo, document, or chat can be searched and found pretty easily. I can't tell you how many times this has saved me from having to rewrite something or start over.

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Chris Gomez, SPHR

Director of Product Marketing

Passare, Inc.Insurance, 201-500 employees

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Its interface is really simple to use so you don't need to spend a lot of time training your people to manage incoming contacts.
The visitor tracking is excellent. It will provide a lot of very useful data for your team to see what works on your site and what doesn't.
It integrates really well with other Zoho apps.
Their support is excellent. We got useful, informative responses from them when we had to contact them.

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Verified User

Manager in Human Resources

Information Technology and Services Company, 5001-10,000 employees

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Cons

File Storage is a little clunky for new users, there was a learning curve in understanding the difference between Channels, Teams, Files, and where to communicate. The UI could be improved.
The connection of the file storage with Sharepoint gets tricky, where if we edit a certain file in one location, either it sometimes mirrors the action on the other platform, but sometimes it doesn't. It created a lot of issues.

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Verified User

Professional in Marketing

Glass, Ceramics & Concrete Company, 10,001+ employees

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Not missing functionality as such but would be useful to record audio chats
Zoho not as widely adopted than other Chat clients like Hangouts/Skype

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Vince McConville

Advisor / Director

Consiliosa LtdInformation Technology and Services, 1-10 employees

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Likelihood to Renew

Microsoft Teams 10.0

Based on 6 answers

Microsoft Teams is included with our Office 365 subscription and we have no intention of migrating off of Office 365 and Microsoft products. Since Microsoft Teams is included for free with our Office 365 subscription, and since we enjoy all the features, benefits, and functionality, there is no question that our team will continue to use the product

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Co-founder, Managing Director

PrograMetrixMarketing & Advertising, 11-50 employees

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Zoho Cliq 10.0

Based on 2 answers

Zoho Cliq has become an integral part of our daily business. Every single member of our team who has a job involving a computer has an active Zoho Cliq license and uses the tool continuously throughout the day. It cuts down on meetings and allows the team to feel very connected to one-another even though we are distributed geographically.

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Caroline Blades

Chief Operating Officer

Road Rescue AsphaltMining & Metals, 11-50 employees

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Usability

Microsoft Teams 7.5

Based on 36 answers

Microsoft team has some amazing cool features like Whiteboard to organize some fun activities within the team where person draws and guess the drawing anonymously. Another cool feature It has emoji's reaction while having call to express reaction on some ongoing topics or, raise hand feature to being noticed by teammates. Furthermore it helps to track and communicate really well with in person either one to one or in groups.

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System Engineer

InfosysInformation Technology & Services, 10,001+ employees

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Zoho Cliq 10.0

Based on 1 answer

Ease of use! It's easy enough to open chat, start audio sessions, screen shares, or even sending files. The fact that individual "emojis" can be applied to normal chats is wonderful. Allows to "acknowledge" without lengthy back-and-forths. Automation via CRM turns Cliq into a productivity tool beyond communication. Simply put, I don't how you could improve the system (save for a few UI boosts). As it stands, it's a powerful tool that is easy to pick up and play with.

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Director of Sales & Marketing

Call Center Sales ProTelecommunications, 51-200 employees

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Support Rating

Microsoft Teams 7.3

Based on 180 answers

Microsoft customer support is great, although it can be a bit of a hassle getting to a representative. Also, I have not had issues with Teams to have to give Microsoft a call, so that is positive! Microsoft also has great knowledge-based articles for information on tasks and how-tos on Teams.

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Verified User

Technician in Information Technology

Construction Company, 51-200 employees

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Zoho Cliq 10.0

Based on 2 answers

Any time that I have had an issue, and there haven't been many user support jumps right on and helps me right away.

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Stacey Commings

Purchasing

Just-In FloorsConsumer Goods, 51-200 employees

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Implementation Rating

Microsoft Teams 10.0

Based on 1 answer

I find everything I need for my day-to-day work.

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Sarath Kumar Pujari

Staff Engineer

QualcommTelecommunications, 10,001+ employees

View all 1 answers on this topic

No score

No answers yet

No answers on this topic

Alternatives Considered

There are many features that I am finding on Microsoft teams, not in google workspace. The main feature that I love is remote screen sharing. While using any software every person/company always focuses on what return they get from that software and what is the pricing. In Microsoft Teams, we found free features also but at the same time, G Suite (Google Workspace) has paid plans only.

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Brand Manager

Metamium GroupDesign, 11-50 employees

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Zoho Cliq is a great software and I cannot really think most competitors matches its capabilities. It is affordable and well packed with helpful features. The ease of integration with other applications is what makes it unique.

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Verified User

Manager in Human Resources

Consumer Services Company, 11-50 employees

View all 6 answers on this topic

Contract Terms and Pricing Model

Microsoft Teams 1.0

Based on 1 answer

Honestly, this tool is worth every penny. Yes, it's not free and you pay for the quality of services and the license. But the ROI and the benefits are all there. Also, the renewal, negotiation, and contract terms are all very well explained by our Microsoft account manager, and she's a charm.

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Verified User

Director in Information Technology

Transportation/Trucking/Railroad Company, 10,001+ employees

View all 1 answers on this topic

No score

No answers yet

No answers on this topic

Return on Investment

I think it has allowed us to leverage our Office365 more effectivly since all of the apps are synced together.
It has really allowed us transition away from more formal webex meetings and have a more free flow conversation.
It also gives us a more direct line to our manager if we need there input they can easily join our team chat.

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Verified User

Analyst in Information Technology

Hospital & Health Care Company, 10,001+ employees

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It has made it easier for us to track how our visitors navigate through our web portals.
Made it easier for us to maintain contact with visitors by providing them with an instant contact tool.
It has increased the number of leads our sales team used to get through our website.

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Verified User

Manager in Human Resources

Information Technology and Services Company, 5001-10,000 employees

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Screenshots

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See All (5) Zoho Cliq Screenshots

Pricing Details

General

Free Trial

—

Free/Freemium Version

Yes

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Starting Price

$5 per month

Microsoft Teams Editions & Modules

Edition

Free	$0.00¹
Microsoft 365 Business Basic	$5.00¹
Microsoft 365 Business Standard	$12.50¹
Office 365 E3	$20.00¹

per user/per month

Additional Pricing Details

Discounts are available for non profit organizations.

General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Starting Price

$0

Zoho Cliq Editions & Modules

Edition

Free	$0
Unlimited	$3/user/month²

none
up to 500 users

Additional Pricing Details

Billed monthly: Up to 500 users = $3 / user / month 501 - 1000 users = $2.5 / user / month 1001 - 5000 users = $2 / user / month 5001 - 10K users = $1.5 / user / month 10K + = Rs. 40 / user / month (or) $1 / user / month

Rating Summary

Microsoft Teams

Zoho Cliq

Microsoft Teams

Zoho Cliq

Microsoft Teams

Zoho Cliq

Microsoft Teams

Zoho Cliq

Microsoft Teams

Zoho Cliq

Microsoft Teams

Zoho Cliq

Microsoft Teams

Zoho Cliq

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