67 Ratings
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Score 6.6 out of 100
Top Rated
110 Ratings
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Score 8.6 out of 100

Attribute Ratings

  • Acuity Scheduling, a Squarespace company is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

Likelihood to Recommend

5.9

MINDBODY

59%
37 Ratings
8.3

Acuity Scheduling, a Squarespace company

83%
46 Ratings

Likelihood to Renew

MINDBODY

N/A
0 Ratings
9.3

Acuity Scheduling, a Squarespace company

93%
3 Ratings

Usability

6.0

MINDBODY

60%
2 Ratings
9.6

Acuity Scheduling, a Squarespace company

96%
7 Ratings

Availability

1.0

MINDBODY

10%
1 Rating

Acuity Scheduling, a Squarespace company

N/A
0 Ratings

Performance

1.0

MINDBODY

10%
1 Rating

Acuity Scheduling, a Squarespace company

N/A
0 Ratings

Support Rating

6.7

MINDBODY

67%
44 Ratings
9.5

Acuity Scheduling, a Squarespace company

95%
31 Ratings

Product Scalability

1.0

MINDBODY

10%
1 Rating

Acuity Scheduling, a Squarespace company

N/A
0 Ratings

Likelihood to Recommend

MINDBODY

MINDBODY excels in areas that rely on the "bread and butter" of its design: scheduling, member management, and payment processing. Overall as a fitness center management solution, MINDBODY is by far the best product we have used and they have evolved their capabilities in good alignment with our needs as well.
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Squarespace

I think any business can benefit from Acuity Scheduling. In my experience, however, and maybe I just haven’t found the correct settings yet, it’s been difficult to manage 4 business schedules with multiple employees and varying hours that change day-to-day and week-to-week. So I definitely would recommend it to more simple business models with set hours, as it seems like it would have all the functions one might need. I still would recommend to more complex businesses like mine as well, but also include discussion of some of the potential drawbacks.
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Pros

MINDBODY

  • MindBody does a great job of sending out reminder emails to clients so they do not miss a class.
  • MindBody does a great job at giving instructors a fast and easy way to check in clients and to see who is all signed up for their classes for the week.
  • MindBody has a great payroll feature. All you have to do is set the dates and it generates a nicely laid out PDF of all the classes you taught during that time period and what you have made from them.
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Squarespace

  • Clicking on the link opens up my calendar, which has an uncluttered look, making it easy for my prospects and clients to review their options and make their choice.
  • I am able to customize my schedule, the types of appointments I want to offer, and even decide how many appointments I want in a day. There are so many details that I can customize.
  • I can customize how my calendar and emails look for my prospects and clients so that I come across professional and coordinated. I want the look of my business, website, etc. to have a polished, cohesive, and interesting presence.
  • I love that there is a workshop/class/series option for my workshops. My attendees reserve their place and pay upfront. I can duplicate these events or add future dates. It's wonderful. This saves us a lot of time and is so convenient.
  • I haven't had any trouble with my scheduler. It works flawlessly, so I don't have to take time out of my day to fix, troubleshoot or call customer service.
  • I love that I can add questions for my prospects to answer right away before booking a call. This means 3 fewer steps for me. 1. They answer these questions without an email from me. 2. They make their reservation and get a follow-up email, right away. 3. I customized the follow-up email with more details and actions to take to prepare for our call.
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Cons

MINDBODY

  • There is so much functionality and not enough accountability. I wish there were more tracking of all transactions done on the clients or operations end to be able to review history and learn from mistakes.
  • The MINDBODY branded app connection needs more attention.
  • Please add a covid vaccination checker to the application (not just to use in the web browser). It has taken way too long to get this feature.
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Squarespace

  • Administrator interface is tricky to use. It is not easy to add new types of meetings or edit the settings on the current types of meetings we have
  • I'd like to see them send out more reminder emails leading up to the meeting scheduled to reduce the number of no-shows and reschedules
  • Make it easier to customize the confirmation emails-- easier ability to add videos and customizable text
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Pricing Details

MINDBODY

Starting Price

$129 per month

Editions & Modules

MINDBODY editions and modules pricing
EditionModules
Starter1291
Accelerate2592
Ultimate3993
Ultimate Plus5994

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Acuity Scheduling, a Squarespace company

Starting Price

$14 per month

Editions & Modules

Acuity Scheduling, a Squarespace company editions and modules pricing
EditionModules
Emerging141
Growing232
Powerhouse453

Footnotes

  1. per month
  2. per month
  3. per month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Likelihood to Renew

MINDBODY

No answers on this topic

Squarespace

Acuity Scheduling has been very reliable. If you don't believe me, check out their status page here. They do a pretty decent job maintaining their app. To be fair, it's a pretty simple tool so they shouldn't run into too many hiccups given it doesn't feature near as many options as other applications on the market run.
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Usability

MINDBODY

Settings are often buried, user interface rules vary depending on whether it's a newer feature or an older one. From daily usage, people learn how it works and get used to it, but it's not something someone could just pick up without any training or hand-holding.
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Squarespace

It's just very intuitive once you get the hang of it, which won't take long. They try not to make complex things very complex and they provide explanations for everything with a greyed-out question mark icon next to the function. Also, I love that they encourage people to just get live help when they need it.
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Reliability and Availability

MINDBODY

Constant errors and TERRIBLE PRODUCT support
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Squarespace

No answers on this topic

Performance

MINDBODY

Fails at everything form availability to reliability.
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Squarespace

No answers on this topic

Support Rating

MINDBODY

MINDBODY support takes forever to get back to you via email in my experience. The process is not as simple as it was back when they had the chat feature. I really wish they would bring that back! Most items are normally some weird glitch that they can fix in minutes but you have to wait days now.
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Squarespace

Every time I had a question on how to do something or had any issues with Acuity Scheduling, mainly in the very beginning, when I was learning the platform, customer service was excellent. They were prompt to respond, friendly, and very helpful until I had the right solution.
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Alternatives Considered

MINDBODY

MINDBODY is really the only system of its kind that is widely used by fitness and yoga studios. Its app is the industry standard for looking up and signing up for classes, so most students rely on it exclusively. If there were another viable alternative it would have to promise more ease of use and intuitive backend.
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Squarespace

In the case of Schedulicity, the system was awesome (very easy to set up and had some nice features) but did not offer the functionality and flexibility that AcuityScheduling does. In the case of SimplyBook.me, they offer lots of functionality but the interface is extremely complex and you pay a la carte for features so you're going to pay exponentially more for the same set of features as compared to AcuityScheduling. Their customer service was also lacking, in my opinion.
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Scalability

MINDBODY

Constant errors and ZERO support from the company.
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Squarespace

No answers on this topic

Return on Investment

MINDBODY

  • I've had agents help me set something up that ended up costing time and money because it was done wrong. [In my experience], less senior agents need to stop guessing or going with "I think so" and talk to a senior agent to make sure what they are telling the client is correct.
  • The app is good exposure.
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Squarespace

  • Minimizing no shows
  • Giving me back time by taking tasks off my mind/to-do list to focus on bigger more important things
  • Payment management (it helps me make sure I receive my payments/recurring payments and follow up with clients if a payment has failed)
  • Honestly just saving me from scheduling nightmares and headaches
  • Timezones! It does it for you! (I work internationally)
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