Mitel MiCollab vs. Quickbase

MiCollab is great for a large office to get users working from home and being able to use their home phone or cell phone like the desk phone at the office. This allows our live operators the ability to see if the end-user is on an active call before sending a new call to them. If you have a very small company of fewer than 10 people this might not be worth the investment as cell phones would work just as well.

Incentivized

Quickbase has proven that if it's in a spreadsheet, it really should be in Quickbase. One of my more recent achievements with the program was redesigning our current process for notifying management of something irregular. The old process had all the notification infrastructure built behind the scenes with only a handful of people knowing and understanding the process. The new process was able to clean up the behind-the-scenes and also provide an increased level of intuitiveness by allowing complete visibility and customization of notification recipients. This allows the initial notification to reach a select number of management individuals who can then decide whether or not it needs to be escalated, all while allowing the operations personnel to get back to work immediately. The biggest issue I've found with the program is the limitation of the user - I find that the biggest roadblock in my way is myself, as I am confident the program has the ability to accomplish what I need, but am I skilled enough to create it? This has helped me become very proficient in only one year of use and become more active in community engagement surrounding the program.

Incentivized

• Easy deployment to end users, which assists with client deployment. Their email that provides access to download the software via multiple methods helps tremendously on the consulting side.
• Easy interface for collaboration and voice. End users like the clean interface and ease of use.
• An all-in-one solution for voice and collaboration. It delivers voicemail, chat, voice services, and mobility.

Incentivized

• Rapidly bring new ideas to life
• Great authentication and authorization system out of the box
• Connects with many major third-party services (via Pipelines)
• Reporting and Dashboards are awesome
• Excellent emails notification system to keep us in the loop when data changes
• Intuitive UI for building forms and reports
• Nice playground to test new ideas

Incentivized

• Easy to use pop-up window alerts you to incoming calls, lets you transfer to VM or other users, helpful for conference calling
• Has chat feature to tag someone when they are on the phone, or you just don't want to call
• App for smartphone allows for desk phone to cell phone collaboration

Incentivized

• Pipelines - being able to share them or have permissions based viewing capabilities
• Table size limits are small for really large apps. While I agree that there needs to be a cap on the size, it would be nice to adjust it up when needed.

We are growing our user base and getting more out of this system. Quick Base will continue to grow with our company as more of our users become super users and are capable of developing new features and solutions. We're getting more and more interested from departments that are hearing of our successes.

Incentivized

It is easy to you for existig Mitel UC users, who are familiar with the Mitel way of things, but for green field enterprises, might be a ramp up period which in most cases would not be worth it as its competitor TEAMS is much easier and intuity to use.

Incentivized

Quick Base has done everything we have asked it to do and then some. Our original goal was to have one system for CRM that encompassed both the sales process and the customer management. We have gone w-a-y beyond that with analytics, project management, system bug logging, and historical effort reporting.

Incentivized

I gave it a 10, but it should be a 9.99. They do a nice job of keeping the application running. The application can drag a bit when you have thousands of users accessing the application concurrently. We experienced this with large scale implementations.

Some of our tables that hold over a million records are starting to perform poorly, with some summaries taking over 20 seconds to load. This may be an indication that it is best to archive old data when reaching large volumes like this.

Incentivized

Support is typically handled by a reseller. Buyers should evaluate the reseller as much as they evaluate Mitel for the product suite. The few times when the reseller was not able to handle the issue directly, Mitel did step up and quickly answer/address the question/issue.

Incentivized

If you utilize the community, the support is amazing. Unfortunately, I find their actual support system a bit underwhelming. They don't seem to have a great process for interacting directly with an issue and often sweep significant issues under the rug by categorizing them as "Enhancement" ideas or legacy items.

It is very easy to get training from their University portal and still if we don't know their, then we can ask their support too.

Quick Base already is having a separate portal of providing training to customers and it is very easy to use and updates as per the new features added in to the application

I was not directly involved with the initial account implementation, only a bystander. For the app I directly implemented for my department only, I wish I had know to create an app diagram first. I don't remember if that was suggested. I think that would be a great help tip tool when a new app is created, to have a page with a check list of what is needed or how to get started. If you are a regular app builder, then you can bypass it or have the ability to turn it off in the app settings.

I feel like it's hard to compare them, as the Yealink system we just implemented is a modern VOIP system, whereas the Mitel MiCollab system we had (even though we upgraded it once over the 12-years of usage) still wasn't as user-friendly for us as Yealink now is to us. In our experience, our user support from MetroNet is also lightyears better than that of Integra/Frontier. So that also adds a lot to our Yealink experience.

Incentivized

I picked Quickbase before investigating the low-code no-code market because I was so impressed. I did a pricing exercise a couple years ago because Quickbase was drastically increasing the cost and decreasing our allotments/features. We could have saved a lot of money by going with another comparable solution. However, those companies didn't have the longevity and all of the features and functions that Quickbase had.

Incentivized

While the purpose of this product is to provide flexibility and scalability to and organization, it is not as easy to roll out on the enterprise level. The support from Quick Base is not on a level that it makes the process easy and fluid. Be prepared to spend more time on this product than you might want to.

Incentivized

• Having a singular platform with all the necessary features for communication and collaboration has saved my organization both time and money.
• The first-rate customer support has made integration and onboarding with new employees fast and easy.
• The ability to share feedback and collaborate in real time has improved client outcomes through more robust services being provided.

Incentivized

• Quickbase has saved us so much time by reducing the clicks you need to get from one place to another. It takes the average colleague 5 or 6 clicks to get to another tool they need to do their job whereas it takes me 1 or 2 clicks to get to that same tool by using a personal Quickbase dashboard that has all the tools I need all on one page. This is a huge timesaver, especially when desk sharing where you have to get quickly to the info you want to share.
• Quickbase has helped us streamline workflows and close gaps by having to ask for info only 1 time. Since users can't save a form until they've provided all the info you need on your end to complete a task, it saves a tremendous amount of time for everyone. No more replying to emails 2 or 3 times until you get the info you need.

Incentivized