Mitel MiCollab vs. TeamViewer

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Mitel MiCollab
Score 6.5 out of 10
N/A
Mitel MiCollab is a collaboration and conferencing tool for enterprises, from Canadian company Mitel.N/A
TeamViewer
Score 8.3 out of 10
N/A
TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.
$24.90
per month (billed annually)
Pricing
Mitel MiCollabTeamViewer
Editions & Modules
No answers on this topic
Remote Access
$24.90
per month (billed annually) 1 Licensed User
Business
$50.90
per month (billed annually) 1 Licensed User
Premium
$102.90
per month (billed annually) 15 Licensed Users
Corporate
$206.90
per month (billed annually) 30 Licensed Users
Offerings
Pricing Offerings
Mitel MiCollabTeamViewer
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional Details
More Pricing Information
Community Pulse
Mitel MiCollabTeamViewer
Considered Both Products
Mitel MiCollab
Chose Mitel MiCollab
[I believe] Mitel MiCollab's conferencing doesn't stack up in comparison with any of the bigger conferencing tools. For its internal purposes, as part of a Mitel phone system, it's great (the voicemail manager is excellent), but the minute you try and host a web conference with …
TeamViewer

No answer on this topic

Top Pros
Top Cons
Features
Mitel MiCollabTeamViewer
Project Management
Comparison of Project Management features of Product A and Product B
Mitel MiCollab
8.8
12 Ratings
12% above category average
TeamViewer
-
Ratings
Task Management10.06 Ratings00 Ratings
Gantt Charts9.02 Ratings00 Ratings
Scheduling9.08 Ratings00 Ratings
Workflow Automation9.94 Ratings00 Ratings
Mobile Access6.811 Ratings00 Ratings
Search8.98 Ratings00 Ratings
Visual planning tools8.05 Ratings00 Ratings
Communication
Comparison of Communication features of Product A and Product B
Mitel MiCollab
8.1
13 Ratings
1% above category average
TeamViewer
-
Ratings
Chat8.012 Ratings00 Ratings
Notifications8.712 Ratings00 Ratings
Discussions7.07 Ratings00 Ratings
Surveys8.02 Ratings00 Ratings
Internal knowledgebase9.06 Ratings00 Ratings
Integrates with GoToMeeting7.84 Ratings00 Ratings
Integrates with Gmail and Google Hangouts7.94 Ratings00 Ratings
Integrates with Outlook8.06 Ratings00 Ratings
File Sharing & Management
Comparison of File Sharing & Management features of Product A and Product B
Mitel MiCollab
7.9
9 Ratings
3% below category average
TeamViewer
-
Ratings
Video files7.05 Ratings00 Ratings
Audio files8.97 Ratings00 Ratings
Document collaboration4.75 Ratings00 Ratings
Access control9.08 Ratings00 Ratings
Advanced security features9.07 Ratings00 Ratings
Integrates with Google Drive8.01 Ratings00 Ratings
Device sync9.07 Ratings00 Ratings
Remote Administration
Comparison of Remote Administration features of Product A and Product B
Mitel MiCollab
-
Ratings
TeamViewer
8.2
431 Ratings
1% below category average
Screen sharing00 Ratings9.2418 Ratings
File transfer00 Ratings8.5401 Ratings
Instant message00 Ratings8.0368 Ratings
Secure remote access with Smart Card authentication00 Ratings7.9135 Ratings
Access to sleeping/powered-off computers00 Ratings7.1271 Ratings
Over-the-Internet remote session00 Ratings8.9412 Ratings
Initiate remote control from mobile00 Ratings8.0329 Ratings
Remote management of servers & workstations00 Ratings8.7359 Ratings
Remote Active Directory® management00 Ratings9.879 Ratings
Centralized management dashboard00 Ratings7.9278 Ratings
Session record00 Ratings8.3273 Ratings
Annotations00 Ratings6.788 Ratings
Monitoring and Alerts00 Ratings7.7204 Ratings
Multi-platform remote control00 Ratings8.5328 Ratings
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Mitel MiCollabTeamViewer
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Troop Messenger
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mRemoteNG
mRemoteNG
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Enterprises
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Score 8.7 out of 10
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Score 9.0 out of 10
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User Ratings
Mitel MiCollabTeamViewer
Likelihood to Recommend
8.0
(13 ratings)
8.4
(482 ratings)
Likelihood to Renew
-
(0 ratings)
9.6
(62 ratings)
Usability
9.0
(1 ratings)
9.2
(56 ratings)
Availability
-
(0 ratings)
9.1
(4 ratings)
Performance
-
(0 ratings)
9.1
(4 ratings)
Support Rating
6.4
(3 ratings)
8.9
(50 ratings)
In-Person Training
-
(0 ratings)
9.1
(2 ratings)
Online Training
-
(0 ratings)
9.0
(4 ratings)
Implementation Rating
-
(0 ratings)
8.4
(41 ratings)
Configurability
-
(0 ratings)
9.1
(3 ratings)
Ease of integration
-
(0 ratings)
9.1
(4 ratings)
Product Scalability
-
(0 ratings)
9.1
(4 ratings)
Vendor post-sale
-
(0 ratings)
6.1
(4 ratings)
Vendor pre-sale
-
(0 ratings)
7.6
(4 ratings)
User Testimonials
Mitel MiCollabTeamViewer
Likelihood to Recommend
Mitel Networks Corporation
MiCollab is great for a large office to get users working from home and being able to use their home phone or cell phone like the desk phone at the office. This allows our live operators the ability to see if the end-user is on an active call before sending a new call to them. If you have a very small company of fewer than 10 people this might not be worth the investment as cell phones would work just as well.
Read full review
TeamViewer
TeamViewer has been essential for the past 10 years working in support with end users who need assistance with software issues or training. The fact that the software is easy to install and easy to get the correct information to log in quickly has made this my go to for all remote help issues.
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Pros
Mitel Networks Corporation
  • Mitel MiCollab is great for working remotely. The twinning feature to allow calls directed to my office phone to ring on my cell phone is extremely convenient.
  • The feature that allows you to set which device you want to ring (desk phone, PC, cell phone) is great as even when I am in the office, I prefer to just use my cell phone.
  • The customer support for the product is first-rate. They are always present and helpful when needed.
Read full review
TeamViewer
  • Give us internationally active remote access to DIAMES servers at customer side for support issues.
  • Give us the opportunity to present our DIAMES solution live to potential new customers without physical visits.
  • Enable us with three business locations on three continents sharing a common IT environment without physical visiting another of our business location.
  • Gives us the opportunity sharing a life problem in our DIAMES application with software tool providers when we recognize a problem for which we need support.
Read full review
Cons
Mitel Networks Corporation
  • Easy to use pop-up window alerts you to incoming calls, lets you transfer to VM or other users, helpful for conference calling
  • Has chat feature to tag someone when they are on the phone, or you just don't want to call
  • App for smartphone allows for desk phone to cell phone collaboration
Read full review
TeamViewer
  • Sometimes, it is taking a bit of time to start the session (the incoming connection to load), so that the initializing time of the session can be increased
  • There's no option to create own ID as Your ID. So, it will be user-friendly if we can generate our own TeamViewer ID in our desired way
  • When the network connection is changed (connected to a VPN while the session is active), the session gets disconnected, and sometimes have to restart the TeamViewer, so it's better if TeamViewer can identify the network connection changes automatically and automatically reconnect using the new network.
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Likelihood to Renew
Mitel Networks Corporation
No answers on this topic
TeamViewer
We will definitely renew our TeamViewer software license when the time comes. This service works and does not matter on what device you are trying to control (it depends on the license), and it is very responsive and does not seem to use up a lot of data.
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Usability
Mitel Networks Corporation
It's very easy to use and setup for everyone who is tech savvy or not!
Read full review
TeamViewer
Compared to other products I've used (ConnectWise Control), TeamViewer is harder to set up and get connected. It is especially difficult to set up "permanent" unattended remote access, where you want to be able to connect to and control a remote computer without having to exchange codes and passwords every time you connect.
Read full review
Reliability and Availability
Mitel Networks Corporation
No answers on this topic
TeamViewer
Always available if setup correctly.
Read full review
Performance
Mitel Networks Corporation
No answers on this topic
TeamViewer
The application is built on VNC which is a very stable technology.
Read full review
Support Rating
Mitel Networks Corporation
Support is typically handled by a reseller. Buyers should evaluate the reseller as much as they evaluate Mitel for the product suite. The few times when the reseller was not able to handle the issue directly, Mitel did step up and quickly answer/address the question/issue.
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TeamViewer
the few times i have had to contact teamviewer support, they were very responsive and give me quick answers and seemed to understand my problems quickly and easily. I did not have to sit on the phone for hours on hold or get passed around to multiple phone support techs before finding a solution to my issues, so i would rate their support very highly.
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In-Person Training
Mitel Networks Corporation
No answers on this topic
TeamViewer
As expected without any problem! Alternate in-person training is another efficient way to learn how a product works. There are many third party supporters for TeamViewer courses available that can give additional ideas how to use TeamViewer for specific functions and features as we did require in respect of our usage.
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Online Training
Mitel Networks Corporation
No answers on this topic
TeamViewer
I have never used the online training either. I have watched a few informational videos that were helpful when learning how to do a specific procedure within TeamViewer and get the most out of the software by utilizing one of the many features that are available with the software. Again, 5 if for neutral.
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Implementation Rating
Mitel Networks Corporation
No answers on this topic
TeamViewer
No nothing that really sticks out. For the most part I have only had to uninstall and reinstall application a couple of times when I hit a glitch. I will say that on a MAC it is a little harder to implement due to Apple's Permissions that need to be set. Sometimes it needs the client to intervene to get those permissions set.
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Alternatives Considered
Mitel Networks Corporation
MiCollab was great as a VOIP solution and general team collaboration solution, but it lacked in some areas, such as the mobile app, complex configuration and set up as well as the lack of user customization. Overall, the system is serviceable, but seemed rather vanilla compared to its competitors
Read full review
TeamViewer
Horses for courses they say but all around, TeamViewer is the best software for remote management, period. Pulseway's remote desktop can work well on the phone app but on a desktop, it is often unreliable and drops connections. AnyDesk is not appropriate for our business and is only good on a case-by-case basis.
Read full review
Scalability
Mitel Networks Corporation
No answers on this topic
TeamViewer
Stay up working. Easy to connect and disconnect. easy way to transfer files to another desktop
Read full review
Return on Investment
Mitel Networks Corporation
  • I'm not a person in a position to really speak to this question as I'm only a user and not involved in purchasing such services. Overall, though, I believe we switched to this to save money and since we seem to be sticking with it, I have to assume that objective has been achieved.
Read full review
TeamViewer
  • Our travel has decreased significantly, saving a bunch of money but also wear and tear on our fleet vehicles
  • Immediate satisfaction from our customers has greatly increased
  • We now have a significantly higher amount of time available in the office to work on pressing issues.
Read full review
ScreenShots

TeamViewer Screenshots

Screenshot of Connect to devices and provide remote support.Screenshot of All devices are a few clicks away.Screenshot of Monitor and manage devices proactively.Screenshot of Screenshot of Gain visibility into IT by tracking assets.