What users are saying about
36 Ratings
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Top Rated
1988 Ratings
36 Ratings
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Score 6.7 out of 100

TeamViewer

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Top Rated
1988 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.4 out of 100

Likelihood to Recommend

Mitel MiCollab

Mitel MiCollab works great for organizations that require its employees to communicate on a consistent basis. It provides everything a company might need to communicate, collaborate, and share insights. The software would be much less appropriate for smaller companies with only a small number of employees working together in close quarters in addition to those where employees complete tasks with little to no team input.
Anonymous | TrustRadius Reviewer

TeamViewer

TeamViewer is well suited for businesses of all sizes if there is no other apparent option available for use. It can be used by IT support to manage tech issues, software trainers to help users learn new products, and even to allow a small user base to access their PCs from home as needed. it is not a good choice to share content or have meetings vs. products like Zoom or Go To Meeting.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Mitel MiCollab
6.6
TeamViewer
Task Management
Mitel MiCollab
8.0
TeamViewer
Gantt Charts
Mitel MiCollab
8.0
TeamViewer
Scheduling
Mitel MiCollab
7.6
TeamViewer
Workflow Automation
Mitel MiCollab
6.5
TeamViewer
Mobile Access
Mitel MiCollab
6.7
TeamViewer
Search
Mitel MiCollab
5.4
TeamViewer
Visual planning tools
Mitel MiCollab
4.1
TeamViewer

Communication

Mitel MiCollab
6.5
TeamViewer
Chat
Mitel MiCollab
8.2
TeamViewer
Notifications
Mitel MiCollab
7.9
TeamViewer
Discussions
Mitel MiCollab
7.3
TeamViewer
Surveys
Mitel MiCollab
10.0
TeamViewer
Internal knowledgebase
Mitel MiCollab
8.3
TeamViewer
Integrates with GoToMeeting
Mitel MiCollab
1.0
TeamViewer
Integrates with Gmail and Google Hangouts
Mitel MiCollab
1.1
TeamViewer
Integrates with Outlook
Mitel MiCollab
7.9
TeamViewer

File Sharing & Management

Mitel MiCollab
6.2
TeamViewer
Video files
Mitel MiCollab
2.2
TeamViewer
Audio files
Mitel MiCollab
5.5
TeamViewer
Document collaboration
Mitel MiCollab
5.4
TeamViewer
Access control
Mitel MiCollab
7.3
TeamViewer
Advanced security features
Mitel MiCollab
7.0
TeamViewer
Integrates with Google Drive
Mitel MiCollab
8.0
TeamViewer
Device sync
Mitel MiCollab
7.7
TeamViewer

Remote Administration

Mitel MiCollab
TeamViewer
8.3
Screen sharing
Mitel MiCollab
TeamViewer
9.1
File transfer
Mitel MiCollab
TeamViewer
8.2
Instant message
Mitel MiCollab
TeamViewer
8.0
Secure remote access with Smart Card authentication
Mitel MiCollab
TeamViewer
8.1
Access to sleeping/powered-off computers
Mitel MiCollab
TeamViewer
7.7
Over-the-Internet remote session
Mitel MiCollab
TeamViewer
9.0
Initiate remote control from mobile
Mitel MiCollab
TeamViewer
8.3
Remote management of servers & workstations
Mitel MiCollab
TeamViewer
8.6
Remote Active Directory® management
Mitel MiCollab
TeamViewer
8.4
Centralized management dashboard
Mitel MiCollab
TeamViewer
8.0
Session record
Mitel MiCollab
TeamViewer
8.3
Annotations
Mitel MiCollab
TeamViewer
8.2
Monitoring and Alerts
Mitel MiCollab
TeamViewer
7.9
Multi-platform remote control
Mitel MiCollab
TeamViewer
8.6

Pros

Mitel MiCollab

  • Easy deployment to end users, which assists with client deployment. Their email that provides access to download the software via multiple methods helps tremendously on the consulting side.
  • Easy interface for collaboration and voice. End users like the clean interface and ease of use.
  • An all-in-one solution for voice and collaboration. It delivers voicemail, chat, voice services, and mobility.
Steve Davis | TrustRadius Reviewer

TeamViewer

  • Whiteboard feature is super effective when we have to explain a problem or illustrate something to the user (both internal and external).
  • Ability to safely and securely connect with the customer system is a big plus. Since the product has been in existence for a really long time, this makes it easier for us to have customers use them without us having to convince them much
  • One great feature is the ability to drag and drop the files from one computer to another while helping someone solve a problem where we need one particular file, you don’t need to waste the time downloading it to his machine or emailing it over. If you have the file, you can copy it over with few clicks.
Ramprasad Rangachary, PMP® | TrustRadius Reviewer

Cons

Mitel MiCollab

  • Easy to use pop-up window alerts you to incoming calls, lets you transfer to VM or other users, helpful for conference calling
  • Has chat feature to tag someone when they are on the phone, or you just don't want to call
  • App for smartphone allows for desk phone to cell phone collaboration
Nathan Venno | TrustRadius Reviewer

TeamViewer

  • The software lacks many tools to control the versions of documents you work with during each session, either to review them in case you have lost some information in a past version and need to recover it, or to review changes to create comparisons between one version and another one.
  • The service does not handle contacts either, so you generally have to communicate with them from another platform even though it is in TeamViewer where the maintenance will take place and you have to waste more time even if you are urgent to start the work session.
  • TeamViewer does not have a calendar tool that allows you to make notes about the dates on which maintenance will be performed, or at least to record the dates so as not to cause confusion or organizational errors once the dates are approaching and you have forgotten these dates.
Richard Delgado | TrustRadius Reviewer

Likelihood to Renew

Mitel MiCollab

No score
No answers yet
No answers on this topic

TeamViewer

TeamViewer 9.5
Based on 51 answers
The CEO loves teamviewer and prefers it to logmein so I am sure he will request to renew it when it comes up for renewal. It has proven its worth to the CEO so he will be a lifetime fan of Teamviewer and will always want to keep his subscription active
Andrew Shannon | TrustRadius Reviewer

Usability

Mitel MiCollab

No score
No answers yet
No answers on this topic

TeamViewer

TeamViewer 8.9
Based on 31 answers
I do not have complaints with the product. In fact, TeamViewer is used by some of our support companies (tech support, accounting, software, etc.), and it performs well. It is simply more product than we needed in our application, and more money than we can justify budgeting.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Mitel MiCollab

No score
No answers yet
No answers on this topic

TeamViewer

TeamViewer 9.0
Based on 5 answers
Always available if setup correctly.
Jackie Ramos | TrustRadius Reviewer

Performance

Mitel MiCollab

No score
No answers yet
No answers on this topic

TeamViewer

TeamViewer 9.0
Based on 5 answers
The application is built on VNC which is a very stable technology.
Mike Robinson | TrustRadius Reviewer

Support Rating

Mitel MiCollab

Mitel MiCollab 6.5
Based on 6 answers
Support is typically handled by a reseller. Buyers should evaluate the reseller as much as they evaluate Mitel for the product suite.The few times when the reseller was not able to handle the issue directly, Mitel did step up and quickly answer/address the question/issue.
Anonymous | TrustRadius Reviewer

TeamViewer

TeamViewer 7.5
Based on 65 answers
The support from the Teamviewer team has always been top notch. Any support ticket that we have submitted has been handled very quickly and with the best possible resolution. We find in most cases, contacting for a support ticket is not even necessary, as the knowledge base is more than adequate.
Clint Freeman | TrustRadius Reviewer

Online Training

Mitel MiCollab

No score
No answers yet
No answers on this topic

TeamViewer

TeamViewer 6.0
Based on 3 answers
I have never used the online training either. I have watched a few informational videos that were helpful when learning how to do a specific procedure within TeamViewer and get the most out of the software by utilizing one of the many features that are available with the software. Again, 5 if for neutral.
Jordan Paquette | TrustRadius Reviewer

Implementation Rating

Mitel MiCollab

No score
No answers yet
No answers on this topic

TeamViewer

TeamViewer 10.0
Based on 13 answers
Implementation was easy enough that it didn't pose any problems. Training was minimal and the system works right out of the box
Anonymous | TrustRadius Reviewer

Alternatives Considered

Mitel MiCollab

MiCollab was great as a VOIP solution and general team collaboration solution, but it lacked in some areas, such as the mobile app, complex configuration and set up as well as the lack of user customization. Overall, the system is serviceable, but seemed rather vanilla compared to its competitors
Anonymous | TrustRadius Reviewer

TeamViewer

All platforms and products are similar and each have their strengths and weaknesses so it is hard to generalize given that everyone's needs are different, but TeamViewer has proven to us to be not only versatile, easy to deploy and have a small foot print but also very secure and that is critical in this day and age. Its cloud console also offers support for setting up monitors for web services and thus we can keep an eye on our server's availability and know when we have to remote in to troubleshoot
Anonymous | TrustRadius Reviewer

Scalability

Mitel MiCollab

No score
No answers yet
No answers on this topic

TeamViewer

TeamViewer 9.0
Based on 3 answers
Stay up working. Easy to connect and disconnect. easy way to transfer files to another desktop
Jackie Ramos | TrustRadius Reviewer

Return on Investment

Mitel MiCollab

  • I'm not a person in a position to really speak to this question as I'm only a user and not involved in purchasing such services. Overall, though, I believe we switched to this to save money and since we seem to be sticking with it, I have to assume that objective has been achieved.
Anonymous | TrustRadius Reviewer

TeamViewer

  • Given that I use TeamViewer all day, every day, the ROI is hard to calculate--but the price is incredibly reasonable for what it does. In my opinion, it paid for itself in a week.
  • The business objective behind my use of TeamViewer is simple: the ability to handle all of my day-to-day tasks as if I were sitting at my desk when I am not.
Anonymous | TrustRadius Reviewer

Pricing Details

Mitel MiCollab

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Mitel MiCollab Editions & Modules

Additional Pricing Details

TeamViewer

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Starting Price

$24.9 1 user, 3 computers

TeamViewer Editions & Modules

Edition
Business$50.901
Premium$102.902
Corporate$206.903
Remote Access$24.904
  1. 1 user, up to 200 managed devices
  2. 50 users, up to 300 managed devices
  3. 200 users, up to 500 managed devices
  4. 1 user, 3 computers
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Mitel MiCollab
6.6
TeamViewer
8.3

Likelihood to Renew

Mitel MiCollab
TeamViewer
9.5

Usability

Mitel MiCollab
TeamViewer
8.9

Reliability and Availability

Mitel MiCollab
TeamViewer
9.0

Performance

Mitel MiCollab
TeamViewer
9.0

Support Rating

Mitel MiCollab
6.5
TeamViewer
7.5

In-Person Training

Mitel MiCollab
TeamViewer
5.0

Online Training

Mitel MiCollab
TeamViewer
6.0

Implementation Rating

Mitel MiCollab
TeamViewer
10.0

Scalability

Mitel MiCollab
TeamViewer
9.0

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