Mitel MiCollab vs TeamViewer

• Easy deployment to end users, which assists with client deployment. Their email that provides access to download the software via multiple methods helps tremendously on the consulting side.
• Easy interface for collaboration and voice. End users like the clean interface and ease of use.
• An all-in-one solution for voice and collaboration. It delivers voicemail, chat, voice services, and mobility.

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• Whiteboard feature is super effective when we have to explain a problem or illustrate something to the user (both internal and external).
• Ability to safely and securely connect with the customer system is a big plus. Since the product has been in existence for a really long time, this makes it easier for us to have customers use them without us having to convince them much
• One great feature is the ability to drag and drop the files from one computer to another while helping someone solve a problem where we need one particular file, you don’t need to waste the time downloading it to his machine or emailing it over. If you have the file, you can copy it over with few clicks.

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• Easy to use pop-up window alerts you to incoming calls, lets you transfer to VM or other users, helpful for conference calling
• Has chat feature to tag someone when they are on the phone, or you just don't want to call
• App for smartphone allows for desk phone to cell phone collaboration

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• The software lacks many tools to control the versions of documents you work with during each session, either to review them in case you have lost some information in a past version and need to recover it, or to review changes to create comparisons between one version and another one.
• The service does not handle contacts either, so you generally have to communicate with them from another platform even though it is in TeamViewer where the maintenance will take place and you have to waste more time even if you are urgent to start the work session.
• TeamViewer does not have a calendar tool that allows you to make notes about the dates on which maintenance will be performed, or at least to record the dates so as not to cause confusion or organizational errors once the dates are approaching and you have forgotten these dates.

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• I'm not a person in a position to really speak to this question as I'm only a user and not involved in purchasing such services. Overall, though, I believe we switched to this to save money and since we seem to be sticking with it, I have to assume that objective has been achieved.

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• Given that I use TeamViewer all day, every day, the ROI is hard to calculate--but the price is incredibly reasonable for what it does. In my opinion, it paid for itself in a week.
• The business objective behind my use of TeamViewer is simple: the ability to handle all of my day-to-day tasks as if I were sitting at my desk when I am not.

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