Mitel MiCollab vs. TeamViewer

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Mitel MiCollab
Score 6.9 out of 10
N/A
Mitel MiCollab is a collaboration and conferencing tool for enterprises, from Canadian company Mitel.N/A
TeamViewer
Score 8.2 out of 10
N/A
TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.
$6.95
per month (billed annually)
Pricing
Mitel MiCollabTeamViewer
Editions & Modules
No answers on this topic
Remote Access
$6.95
per month (billed annually) 1 Licensed User
Business
$34.90
per month (billed annually) 1 Licensed User
Premium
$102.90
per month (billed annually) 15 Licensed Users
Corporate
$206.90
per month (billed annually) 30 Licensed Users
Offerings
Pricing Offerings
Mitel MiCollabTeamViewer
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional Details
More Pricing Information
Community Pulse
Mitel MiCollabTeamViewer
Considered Both Products
Mitel MiCollab
Chose Mitel MiCollab
[I believe] Mitel MiCollab's conferencing doesn't stack up in comparison with any of the bigger conferencing tools. For its internal purposes, as part of a Mitel phone system, it's great (the voicemail manager is excellent), but the minute you try and host a web conference with …
TeamViewer

No answer on this topic

Top Pros
Top Cons
Features
Mitel MiCollabTeamViewer
Project Management
Comparison of Project Management features of Product A and Product B
Mitel MiCollab
8.2
12 Ratings
TeamViewer
-
Ratings
Task Management9.66 Ratings00 Ratings
Gantt Charts9.02 Ratings00 Ratings
Scheduling8.68 Ratings00 Ratings
Workflow Automation8.74 Ratings00 Ratings
Mobile Access6.811 Ratings00 Ratings
Search7.48 Ratings00 Ratings
Visual planning tools7.15 Ratings00 Ratings
Communication
Comparison of Communication features of Product A and Product B
Mitel MiCollab
7.6
13 Ratings
TeamViewer
-
Ratings
Chat7.912 Ratings00 Ratings
Notifications8.212 Ratings00 Ratings
Discussions7.17 Ratings00 Ratings
Surveys8.02 Ratings00 Ratings
Internal knowledgebase8.76 Ratings00 Ratings
Integrates with GoToMeeting6.34 Ratings00 Ratings
Integrates with Gmail and Google Hangouts6.44 Ratings00 Ratings
Integrates with Outlook8.06 Ratings00 Ratings
File Sharing & Management
Comparison of File Sharing & Management features of Product A and Product B
Mitel MiCollab
7.4
9 Ratings
TeamViewer
-
Ratings
Video files5.95 Ratings00 Ratings
Audio files7.77 Ratings00 Ratings
Document collaboration4.85 Ratings00 Ratings
Access control8.38 Ratings00 Ratings
Advanced security features8.37 Ratings00 Ratings
Integrates with Google Drive8.01 Ratings00 Ratings
Device sync8.87 Ratings00 Ratings
Remote Administration
Comparison of Remote Administration features of Product A and Product B
Mitel MiCollab
-
Ratings
TeamViewer
8.1
304 Ratings
Screen sharing00 Ratings8.9300 Ratings
File transfer00 Ratings8.2283 Ratings
Instant message00 Ratings7.7260 Ratings
Secure remote access with Smart Card authentication00 Ratings7.880 Ratings
Access to sleeping/powered-off computers00 Ratings7.1197 Ratings
Over-the-Internet remote session00 Ratings9.0295 Ratings
Initiate remote control from mobile00 Ratings8.1240 Ratings
Remote management of servers & workstations00 Ratings8.4251 Ratings
Remote Active Directory® management00 Ratings8.780 Ratings
Centralized management dashboard00 Ratings7.8188 Ratings
Session record00 Ratings7.9189 Ratings
Annotations00 Ratings7.590 Ratings
Monitoring and Alerts00 Ratings7.9117 Ratings
Multi-platform remote control00 Ratings8.4233 Ratings
User Ratings
Mitel MiCollabTeamViewer
Likelihood to Recommend
7.5
(13 ratings)
8.1
(343 ratings)
Likelihood to Renew
-
(0 ratings)
8.9
(59 ratings)
Usability
9.0
(1 ratings)
9.1
(56 ratings)
Availability
-
(0 ratings)
9.0
(5 ratings)
Performance
-
(0 ratings)
9.0
(5 ratings)
Support Rating
6.4
(6 ratings)
8.3
(69 ratings)
In-Person Training
-
(0 ratings)
5.0
(1 ratings)
Online Training
-
(0 ratings)
6.0
(3 ratings)
Implementation Rating
-
(0 ratings)
10.0
(13 ratings)
Configurability
-
(0 ratings)
9.0
(2 ratings)
Ease of integration
-
(0 ratings)
7.4
(3 ratings)
Product Scalability
-
(0 ratings)
9.0
(3 ratings)
Vendor post-sale
-
(0 ratings)
3.4
(3 ratings)
Vendor pre-sale
-
(0 ratings)
6.2
(3 ratings)
User Testimonials
Mitel MiCollabTeamViewer
Likelihood to Recommend
Mitel Networks Corporation
MiCollab is great for a large office to get users working from home and being able to use their home phone or cell phone like the desk phone at the office. This allows our live operators the ability to see if the end-user is on an active call before sending a new call to them. If you have a very small company of fewer than 10 people this might not be worth the investment as cell phones would work just as well.
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TeamViewer
We plan to integrate TeamViewer with Microsoft Intune for better support assistance, asset inventory, third-party updates, and pushing Windows Update and versions. We are currently using both LogMeIn and TeamViewer but looking to move fully move over to TeamViewer, but we have both for redundancy in case one of the applications crashes, which it does happen. Especially with Apple devices, LogMeIn seems to have an easier time using un-attended access compared to TeamViewer, as well as being able to hear the audio.
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Pros
Mitel Networks Corporation
  • Mitel MiCollab is great for working remotely. The twinning feature to allow calls directed to my office phone to ring on my cell phone is extremely convenient.
  • The feature that allows you to set which device you want to ring (desk phone, PC, cell phone) is great as even when I am in the office, I prefer to just use my cell phone.
  • The customer support for the product is first-rate. They are always present and helpful when needed.
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TeamViewer
  • Teamviewer has the ability to set up a Quick Support option so that you do not need to permanently install anything on a user's computer. The user clicks the link you send them and a temp program is installed to help with access.
  • TeamViewer's list of options, once in a session, is the best I have seen. The automatic ability to reconnect when you reboot a user's PC is particularly helpful.
  • Teamviewer easily supports multiple monitors so if on with someone that has 3 monitors you can easily click through each view.
  • Since the application has matured over the years, it has great support both from the publisher and general internet support.
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Cons
Mitel Networks Corporation
  • Easy to use pop-up window alerts you to incoming calls, lets you transfer to VM or other users, helpful for conference calling
  • Has chat feature to tag someone when they are on the phone, or you just don't want to call
  • App for smartphone allows for desk phone to cell phone collaboration
Read full review
TeamViewer
  • TeamViewer is very difficult to set up initially when trying to set up a permanent remote connection. It requires several steps that have to be done just right, or else it won't work, and doesn't give any indication of why it won't work.
  • TeamViewer is slow to make the initial connection.
  • Compared to other remote support products we use, TeamViewer lacks several features, such as the ability to see detailed information about a given computer without logging into the computer.
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Likelihood to Renew
Mitel Networks Corporation
No answers on this topic
TeamViewer
TeamViewer is everything we're looking for in a support tool, the cost for the tool is negligible with the value we receive from the tool. TeamViewer has saved us many times and continues to provide functionality and support for our devices like we haven't seen before in other tools. The ability to use TeamViewer quick connect provides efficient and non-technical ways for our non-tech-savvy end-users to get the assistance that they need while IT has the visibility and control over all of its' computer assets.
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Usability
Mitel Networks Corporation
It's very easy to use and setup for everyone who is tech savvy or not!
Read full review
TeamViewer
Although the program is simple to operate on its own, determining how simple it is to use TeamViewer is extremely subjective and dependent on the particular use case. The transfer of files is also supported, and the company boasts that its transfer rate is far faster than that of any of its rivals. On-the-fly compression, which was a feature exclusive to TeamViewer, was responsible for this accomplishment.
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Reliability and Availability
Mitel Networks Corporation
No answers on this topic
TeamViewer
Always available if setup correctly.
Read full review
Performance
Mitel Networks Corporation
No answers on this topic
TeamViewer
The application is built on VNC which is a very stable technology.
Read full review
Support Rating
Mitel Networks Corporation
Support is typically handled by a reseller. Buyers should evaluate the reseller as much as they evaluate Mitel for the product suite. The few times when the reseller was not able to handle the issue directly, Mitel did step up and quickly answer/address the question/issue.
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TeamViewer
I was able to talk to sales about our problem (of being charged for an additional year subscription when we had asked to cancel), and Sales and I had a nice conversation. But when I contacted TeamViewer Support by email to request that our subscription be canceled, they very "nicely" told me by email that I should have read the "fine print". And that they can "Automatically Renew" a subscription for a year if they do not receive a cancellation request a month before the expiration of the current subscription. (When I called Support, I was put on hold; and I held, and held, and held, etc.) Admittedly, part of the problem was mine. I sent in my cancellation request after the deadline that TeamViewer outlines in their "fine print". But, I still feel that TeamViewer could have or should have a policy of refunding at least a large percentage of the "Automatic Renewal" charge, especially if the customer is not utilizing the subscription.
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Online Training
Mitel Networks Corporation
No answers on this topic
TeamViewer
I have never used the online training either. I have watched a few informational videos that were helpful when learning how to do a specific procedure within TeamViewer and get the most out of the software by utilizing one of the many features that are available with the software. Again, 5 if for neutral.
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Implementation Rating
Mitel Networks Corporation
No answers on this topic
TeamViewer
Implementation was easy enough that it didn't pose any problems. Training was minimal and the system works right out of the box
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Alternatives Considered
Mitel Networks Corporation
MiCollab was great as a VOIP solution and general team collaboration solution, but it lacked in some areas, such as the mobile app, complex configuration and set up as well as the lack of user customization. Overall, the system is serviceable, but seemed rather vanilla compared to its competitors
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TeamViewer
TeamViewer is a great tool with a well-respected name and a foundation of trust with advanced and intermediate users. We used to have BeyondTrust (Bomgar) in our office and it provided equivalent feature sets but had a dated appearance. Performance with both products is exceptional, and we could only ask for TeamViewer to have a mandatory recording feature.
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Scalability
Mitel Networks Corporation
No answers on this topic
TeamViewer
Stay up working. Easy to connect and disconnect. easy way to transfer files to another desktop
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Return on Investment
Mitel Networks Corporation
  • I'm not a person in a position to really speak to this question as I'm only a user and not involved in purchasing such services. Overall, though, I believe we switched to this to save money and since we seem to be sticking with it, I have to assume that objective has been achieved.
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TeamViewer
  • Since I started using TeamViewer, the number of times I have to visit clients to update our programs on the PC has been visibly reduced, which is very helpful.
  • TeamViewer not only improves work efficiency and productivity, but also contributes to work-life balance and, above all, to fast customer service.
  • It is also recommended for system administrators who cover several offices with a small number.
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