What users are saying about
3 Ratings
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Top Rated
91 Ratings
3 Ratings
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Score 8 out of 100

Paychex Flex

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Top Rated
91 Ratings
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Score 7.5 out of 100

Likelihood to Recommend

Netchex

I think Netchex is great for a small to mid-sized business where employee turnover is low. The most time-consuming and frustrating parts of Netchex are also associated with the number of employees I have to add/delete from the system each season.
Mindy Yeager, PHR | TrustRadius Reviewer

Paychex Flex

It is suited for a small to medium-sized company and for those who have outside employees who require punching in. The time clock is great for keeping track of those out in the field. They also send out W2's and can be a time saver. They will also send updated Posters and will help you write your company employee handbook. They will automatically deposit employee's checks, and if needed, will send a check directly to be given to the employee.
Craig West | TrustRadius Reviewer

Feature Rating Comparison

Human Resource Management

Netchex
Paychex Flex
5.9
Employee demographic data
Netchex
Paychex Flex
7.5
Employment history
Netchex
Paychex Flex
6.5
Job profiles and administration
Netchex
Paychex Flex
6.5
Workflow for transfers, promotions, pay raises, etc.
Netchex
Paychex Flex
6.2
Organizational charting
Netchex
Paychex Flex
1.0
Organization and location management
Netchex
Paychex Flex
6.7
Compliance data (COBRA, OSHA, etc.)
Netchex
Paychex Flex
6.7

Payroll Management

Netchex
Paychex Flex
7.1
Pay calculation
Netchex
Paychex Flex
7.9
Off-cycle/On-Demand payment
Netchex
Paychex Flex
5.0
Benefit plan administration
Netchex
Paychex Flex
7.2
Direct deposit files
Netchex
Paychex Flex
7.9
Salary revision and increment management
Netchex
Paychex Flex
7.2
Reimbursement management
Netchex
Paychex Flex
7.3

Leave and Attendance Management

Netchex
Paychex Flex
6.4
Approval workflow
Netchex
Paychex Flex
6.0
Balance details
Netchex
Paychex Flex
6.9
Annual carry-forward and encashment
Netchex
Paychex Flex
6.4

Employee Self Service

Netchex
Paychex Flex
7.1
View and generate pay and benefit information
Netchex
Paychex Flex
7.5
Update personal information
Netchex
Paychex Flex
6.9
View company policy documentation
Netchex
Paychex Flex
7.5
View job history
Netchex
Paychex Flex
6.5

Asset Management

Netchex
Paychex Flex
5.4
Tracking of all physical assets
Netchex
Paychex Flex
5.4

HR Reporting

Netchex
Paychex Flex
5.6
Report builder
Netchex
Paychex Flex
5.3
Pre-built reports
Netchex
Paychex Flex
5.9
Ability to combine HR data with external data
Netchex
Paychex Flex
5.6

Onboarding

Netchex
Paychex Flex
6.6
New hire portal
Netchex
Paychex Flex
6.4
Manager tracking tools
Netchex
Paychex Flex
6.9

Recruiting / ATS

Netchex
Paychex Flex
4.8
Job Requisition Management
Netchex
Paychex Flex
5.9
Company Website Posting
Netchex
Paychex Flex
3.4
Publish to Social Media
Netchex
Paychex Flex
4.8
Job Search Site Posting
Netchex
Paychex Flex
4.4
Duplicate Candidate Prevention
Netchex
Paychex Flex
4.8
Applicant Tracking
Netchex
Paychex Flex
4.4
Notifications and Alerts
Netchex
Paychex Flex
5.6

Pros

Netchex

  • Processing payrolls is easy and convenient. This web based product makes it easy to access and key in payroll data anytime.
  • Customer service is top notch! The whole team goes above and beyond to make sure I have the tools I need each day and answers to questions as they arise.
  • Netchex connects our HR department to our employees beautifully. We can easily direct them to data in their Netchex profile that they may need. We can also post news, articles and documents for them to easily access from their dashboard.
Karen Stuart, CSP | TrustRadius Reviewer

Paychex Flex

  • The app notifies you when your paystub is available. It is then accessible on both the App as well as the browser based application.
  • It automatically implements two factor authorization using your phone number on file as soon as it recognizes that you're logging in from a different device or IP address.
  • I know other platforms like Paylocity also offer similar functionalities, but I've used both. My wife currently uses Paylocity at her job. The platform is just clunky. Paychex feels lighter, more agile, and just easier to use from an end user standpoint.
Anonymous | TrustRadius Reviewer

Cons

Netchex

  • One step in the login process needs to be corrected
  • The non-working aspect of the login process is easily bypassed, so it doesn't prevent you from gaining access
Anonymous | TrustRadius Reviewer

Paychex Flex

  • Reports. If you can manage with their many standard reports you're good to go, but customization of reports is truly lacking. To get a "special" report created for you usually takes a week, and you never speak to the person creating the report (they are shielded by this tall wall of mystery.) There is a lot of back and forth with your Payroll Rep to get it done the way you need it, and even then you are usually settling for the best they can do.
  • No true seamless integration. Their platforms do not communicate as they promise so you find that you need to go to multiple platforms to get all your information in. You will even need to go to different areas within the platform to get a new hire added, for instance.
  • You will hear a lot that Paychex Flex is not capable of doing something which means you have to figure it out since you still need what you need.
  • Their Geo-fencing and web punching have multiple ongoing issues. Since Paychex will only deal with a select group of people in your organization, those select people become inundated with having to deal with the systems technical issues, getting screenshots, emailing and responding between Paychex and the employee to troubleshoot throughout the fix. You in essence become their support team instead of you having a support team that will speak to the employee to fix the problems.
  • Their revolutionary Fingerprint Scanning Timeclocks are poorly designed and/or cheaply made. They go down and need to be replaced every few months leaving you with having to manually key in employee times. They know this is a problem yet will not agree to you having a back time clock unless you pay for it.
Cynthia Harris | TrustRadius Reviewer

Likelihood to Renew

Netchex

No score
No answers yet
No answers on this topic

Paychex Flex

Paychex Flex 9.0
Based on 4 answers
overall we have had good experience. when problems occur paychex is quick to resolve the problems; however when encountering recurring problems and issues it doesn't matter how quickly they are resolved they should re-occur. Paychex will price match competitor's quotes.
Rhonda Rader | TrustRadius Reviewer

Usability

Netchex

No score
No answers yet
No answers on this topic

Paychex Flex

Paychex Flex 7.6
Based on 4 answers
Paychex does give the ability to clock in anywhere, which is wonderful. It gives the ability to track hours, vacation time and who is available. Again wonderful, but it lacks clear information if employees need to know about their benefits or company policy. They fail in to many areas that are basic to earn a full 10, but for clocking in and tracking hours they are fine, but after that they get messy
Lawrence Czelusta | TrustRadius Reviewer

Support Rating

Netchex

Netchex 9.0
Based on 1 answer
The first line CE team is phenomenal. They are helpful, friendly, and knowledgeable. We have had less luck with the responsiveness of the tax department. However, their response time has improved drastically over the past year.
Mindy Yeager, PHR | TrustRadius Reviewer

Paychex Flex

Paychex Flex 7.8
Based on 18 answers
Customer support at Paychex Flex is quite good. They will give you a designated payroll representative who will be your primary contact and take care of most of the customer support in the organization. I would give that 10/10. Their insurance arm, however, isn't as good at customer service but is still tolerable.
Anonymous | TrustRadius Reviewer

Implementation Rating

Netchex

No score
No answers yet
No answers on this topic

Paychex Flex

Paychex Flex 9.0
Based on 1 answer
They work with you and we took our time to keep every thing organized and moving in the time frame it should be.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Netchex

Reporting features available in Netchex far exceed those we were able to get from optimum. Customer service from Netchex is light years ahead of the competition!!
Karen Stuart, CSP | TrustRadius Reviewer

Paychex Flex

I was not part of the decision to purchase Paychex Flex. It was good for the company's needs at the time, but when I joined the company we needed software that was more robust for our needs.
Lara White | TrustRadius Reviewer

Return on Investment

Netchex

  • It's fully automated for online processing
  • It allows us to process payroll without having to hire additional personnel, thus saving us money.
Anonymous | TrustRadius Reviewer

Paychex Flex

  • Paychex Flex has had a positive impact on my business. Running payroll takes me 5 minutes, which gives me more time to focus on the other aspects of my business. The simplicity of using Paychex Flex for payroll, the self-service aspect given to my employees, and the wonderful customer service provided by Paychex when I need assistance on the program makes Paychex Flex one of the top solutions in my stack.
Sarah Kershner | TrustRadius Reviewer

Screenshots

Pricing Details

Netchex

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Paychex Flex

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Required

Rating Summary

Likelihood to Recommend

Netchex
8.0
Paychex Flex
7.2

Likelihood to Renew

Netchex
Paychex Flex
9.0

Usability

Netchex
Paychex Flex
7.6

Support Rating

Netchex
9.0
Paychex Flex
7.8

Implementation Rating

Netchex
Paychex Flex
9.0

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