Netchex vs. Paychex Flex

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Netchex
Score 8.3 out of 10
N/A
Netchex is a HR, payroll, and tax administration software platform with solutions dedicated to recruitment, hiring, and onboarding as well as payroll, tax compliance, HR, time/attendance, benefits management, and analytics for these areas.N/A
Paychex Flex
Score 7.6 out of 10
N/A
Paychex Flex, of Paychex' Online Payroll Services, is a cloud-based human resource management and payroll platform. Paychex offers core and specialized services, and scales to meet the needs of small businesses, SMBs, and large enterprises.
$59
per month/+$4 per employee
Pricing
NetchexPaychex Flex
Editions & Modules
No answers on this topic
Paychex Go
$59
per month/+$4 per employee
Paychex Flex Service
Contact sales team
Paychex Flex Enterprise
Contact sales team
Offerings
Pricing Offerings
NetchexPaychex Flex
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeRequired
Additional Details
More Pricing Information
Community Pulse
NetchexPaychex Flex
Considered Both Products
Netchex
Chose Netchex
Netchex runs smoother and is more efficient than Paychex. It also has fewer technical difficulties.
Chose Netchex
We have used Paychex and ADP. The customer service with Paychex was horrible. I was having an issue with our HSAs at the beginning of the year and asked them to fix it. Our last payroll with them was March 25th and that issue was still not resolved. ADPs customer service …
Paychex Flex

No answer on this topic

Top Pros
Top Cons
Features
NetchexPaychex Flex
Payroll Management
Comparison of Payroll Management features of Product A and Product B
Netchex
8.4
12 Ratings
Paychex Flex
8.4
184 Ratings
Pay calculation9.012 Ratings9.0174 Ratings
Support for external payroll vendors6.84 Ratings00 Ratings
Off-cycle/On-Demand payment8.59 Ratings7.885 Ratings
Benefit plan administration8.49 Ratings8.2106 Ratings
Direct deposit files9.312 Ratings9.0171 Ratings
Salary revision and increment management8.78 Ratings8.7124 Ratings
Reimbursement management7.97 Ratings7.770 Ratings
Human Resource Management
Comparison of Human Resource Management features of Product A and Product B
Netchex
-
Ratings
Paychex Flex
7.2
163 Ratings
Employee demographic data00 Ratings8.6128 Ratings
Employment history00 Ratings8.0143 Ratings
Job profiles and administration00 Ratings8.198 Ratings
Workflow for transfers, promotions, pay raises, etc.00 Ratings8.3100 Ratings
Organizational charting00 Ratings1.01 Ratings
Organization and location management00 Ratings7.995 Ratings
Compliance data (COBRA, OSHA, etc.)00 Ratings8.191 Ratings
Leave and Attendance Management
Comparison of Leave and Attendance Management features of Product A and Product B
Netchex
-
Ratings
Paychex Flex
7.9
98 Ratings
Approval workflow00 Ratings7.873 Ratings
Balance details00 Ratings8.092 Ratings
Annual carry-forward and encashment00 Ratings7.976 Ratings
Employee Self Service
Comparison of Employee Self Service features of Product A and Product B
Netchex
-
Ratings
Paychex Flex
8.4
161 Ratings
View and generate pay and benefit information00 Ratings8.6148 Ratings
Update personal information00 Ratings8.7154 Ratings
View company policy documentation00 Ratings8.072 Ratings
View job history00 Ratings8.3104 Ratings
Asset Management
Comparison of Asset Management features of Product A and Product B
Netchex
-
Ratings
Paychex Flex
8.2
29 Ratings
Tracking of all physical assets00 Ratings8.229 Ratings
HR Reporting
Comparison of HR Reporting features of Product A and Product B
Netchex
-
Ratings
Paychex Flex
7.8
115 Ratings
Report builder00 Ratings7.798 Ratings
Pre-built reports00 Ratings8.0106 Ratings
Ability to combine HR data with external data00 Ratings7.563 Ratings
Onboarding
Comparison of Onboarding features of Product A and Product B
Netchex
-
Ratings
Paychex Flex
8.2
99 Ratings
New hire portal00 Ratings8.495 Ratings
Manager tracking tools00 Ratings8.065 Ratings
Recruiting / ATS
Comparison of Recruiting / ATS features of Product A and Product B
Netchex
-
Ratings
Paychex Flex
7.4
43 Ratings
Job Requisition Management00 Ratings7.225 Ratings
Company Website Posting00 Ratings7.424 Ratings
Publish to Social Media00 Ratings7.418 Ratings
Job Search Site Posting00 Ratings7.124 Ratings
Duplicate Candidate Prevention00 Ratings7.220 Ratings
Applicant Tracking00 Ratings7.324 Ratings
Notifications and Alerts00 Ratings8.039 Ratings
User Ratings
NetchexPaychex Flex
Likelihood to Recommend
9.6
(20 ratings)
8.1
(188 ratings)
Likelihood to Renew
9.6
(2 ratings)
6.6
(16 ratings)
Usability
9.6
(2 ratings)
8.3
(135 ratings)
Availability
-
(0 ratings)
8.9
(6 ratings)
Performance
-
(0 ratings)
8.8
(6 ratings)
Support Rating
9.6
(3 ratings)
8.3
(164 ratings)
Online Training
-
(0 ratings)
8.2
(1 ratings)
Implementation Rating
8.5
(2 ratings)
8.6
(8 ratings)
Configurability
-
(0 ratings)
7.9
(8 ratings)
Ease of integration
-
(0 ratings)
6.1
(4 ratings)
Product Scalability
-
(0 ratings)
8.1
(6 ratings)
Vendor post-sale
-
(0 ratings)
8.8
(6 ratings)
Vendor pre-sale
-
(0 ratings)
9.1
(6 ratings)
User Testimonials
NetchexPaychex Flex
Likelihood to Recommend
Netchex
Netchex is great if you want to log in to one place to take care of all things employee-related. It is especially helpful if you have multiple locations or divisions as you can easily set these up and manage them as needed. The more employees you have, the more you will benefit from a program like Netchex that provides so much support for your business. Our company has multiple locations of stores and many employee position levels and Netchex has been great at keeping all of this simple when a lessor product could make it much more complicated. Netchex would not be as appropriate if you have a very small business or a simple payroll structure. It would definitely still work well for you, it would just be more sophisticated than you would require.
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Paychex, Inc.
Paychex Flex is great for employers, both large and small, to help process their payroll. It automatically generates reports, allows employees to be paid via direct deposit and access their stubs and W2s electronically. It has worked well for us both on the employer and employee end. I cannot think of an instance where it wouldn't be appropriate. It is a perfect all-in-one payroll processing service, with team support built in.
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Pros
Netchex
  • My Netchex Service Team is very responsive and friendly. They are willing and able to spend the amount of time needed on one call to troubleshoot most problems or answer questions.
  • Their recent updates to the employee dashboard have been well-received by our seasonal team. Employees are able to quickly find what they are looking for which has minimized the amount of requests that my team receives regarding questions on pay or updating personal information.
  • Online W-2 forms have been a game-changer for us since moving to Netchex. Our staff tend to move around a lot and most do not get the mailed copy of their W-2. The electronic consent has saved me hours and hours of time.
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Paychex, Inc.
  • Direct deposit of pay check.
  • Fill up employees W4 forms.
  • Submit time card to payroll for processing.
  • Assigning badge numbers and employee ID.
  • Submitting 5500 forms to IRS.
  • Manage and monitor 401K enrolled employees and 401K performance.
  • Access quarterly employment filing reports when needed.
  • Each employee is assigned a portal to access their payroll stubs and W2 forms when needed.
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Cons
Netchex
  • Support needs to be available more times than just normal business hours.
  • Tax support is basically non-existent. This seems that it should be TOP NOTCH.
  • Some of the functionality of the Netchex program could be tweaked. It is not a keyboard friendly program at all. Must mouse your way through. When the program times out, it takes 2 to 3 screens before it really logs you out.
  • When submitting from Netchex to Dealertrack, it would be nice to show the payroll # or payroll date that has been submitted. Currently once you hit submit, the screen reverts back to the last successful payroll submit. This process is just a bit confusing, especially for new users.
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Paychex, Inc.
  • It's difficult to update user emails and user phone numbers after they have been set
  • The performance management system could use some quality of life improvements like viewing previous reviews while completing a new review or allowing a manager to view the self-review of an employee while completing the manager review.
  • For the issues and incidents section, it would be great if system admins could submit a new case like a workplace injury or near-miss without having to tag an employee in the case. Sometimes we just want to add the information into Flex for recordkeeping purposes and for generating 300A forms at the end of the year.
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Likelihood to Renew
Netchex
Easy to work with.
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Paychex, Inc.
overall we have had good experience. when problems occur paychex is quick to resolve the problems; however when encountering recurring problems and issues it doesn't matter how quickly they are resolved they should re-occur. Paychex will price match competitor's quotes.
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Usability
Netchex
Very user friendly and great interface.
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Paychex, Inc.
Paychex Flex has possibly added electronic onboarding since we stopped using the system. This option would bring my rating up to a 8 or 9 for Paychex Flex. The ability to have employees enter their info, read and ackowledge company policies versus hand writing paper applications that are often times not legible, has been more effecient for us with the hiring process
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Reliability and Availability
Netchex
No answers on this topic
Paychex, Inc.
We have not experienced any difficulties with unplanned outages. Notifications are always made for outages, and they do not effect normal business operations.
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Performance
Netchex
No answers on this topic
Paychex, Inc.
Unless there is lag time within the internet, the Paychex Flex website loads exceptional fast, pages load quickly and reports that I need to print or download load quickly. If I need to create a specialized report, once I complete it I receive an e-mail telling me my report is ready to be downloaded. Changing between web pages is fast as well.
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Support Rating
Netchex
The first line CE team is phenomenal. They are helpful, friendly, and knowledgeable. We have had less luck with the responsiveness of the tax department. However, their response time has improved drastically over the past year.
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Paychex, Inc.
Paychex Flex has been having longer than normal wait times, but I do think that it is a covid-related/staffing issue as it's only been happening in the past 2 months (November, December, January 2022). Once I do have a representative on the line, they are helpful, knowledgeable, and friendly. The support level is fairly basic at the representative level. For anything more complex, an HR specialist would need to be brought in.
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Online Training
Netchex
No answers on this topic
Paychex, Inc.
They were very patient and answered all of my questions.
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Implementation Rating
Netchex
Implementation took some time but was pretty much error free.
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Paychex, Inc.
Just make sure you have your in-house data collected and organized before you start. It would be helpful to put together a questionnaire to solicit all of the needed information.
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Alternatives Considered
Netchex
I like that they are not so big that they ignore the small customers. They are also reasonably priced. Their support is excellent, I had worked with ADP in a prior position, and we did not have the same kind of support
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Paychex, Inc.
Paychex Flex is hands-down an easier way to manage payroll. I found QuickBooks Online to be somewhat confusing about when and where to file what form, and it was definitely more tedious than the easy flow of using Paychex Flex.
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Scalability
Netchex
No answers on this topic
Paychex, Inc.
Employees can log in at home and get up to date information on their FSA balance and any medical bill reimbursements they may have uploaded. At renewal time they have the ability to make changes to their FSA or for new employees star the enrollment.
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Return on Investment
Netchex
  • Associates can easily access their data and make changes to things like their address and direct deposit, saving manager time to focus on more critical tasks within the organization
  • NetRecruitier has one site that can be posted to multiple job boards with one applicant tracking system
  • Electronic Onboarding allows us to get information out to the new employee so we can start with expectations on their first day and they know what to expect.
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Paychex, Inc.
  • Using Paychex Flex has been a great timesaver for me - I can print out timesheets that help keep me focused on all the employee's time and accurate reporting.
  • The payroll journals are very easy to read and make cash management a very simple process.
  • Employees love that they can go online and see their paychecks and payroll information, thereby leaving me to do more important tasks.
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