What users are saying about
14 Ratings
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307 Ratings
14 Ratings
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Score 8.9 out of 100

Paychex Flex

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307 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.8 out of 100

Likelihood to Recommend

Netchex

I think for a small to midsize company Netchex does a great job keeping up with the big players in the industry and I would for sure recommend them as they have always done a great job for us. They are a great partner when it comes to processing payroll and staying current
John Riley, SHRM-CP | TrustRadius Reviewer

Paychex Flex

Paychex Flex is a good software choice for small companies (11-50 people) with basic payroll needs. There is enough flexibility in the interface for the administrator to manually maneuver when adjustments need to be made, while also providing some "set it and forget it" features (ex. annual set per-pay-period deductions) and automatic payroll tax calculations.
Lonnie deMarco | TrustRadius Reviewer

Feature Rating Comparison

Payroll Management

Netchex
8.5
Paychex Flex
8.1
Pay calculation
Netchex
9.0
Paychex Flex
8.6
Support for external payroll vendors
Netchex
8.8
Paychex Flex
Off-cycle/On-Demand payment
Netchex
8.8
Paychex Flex
7.5
Benefit plan administration
Netchex
7.7
Paychex Flex
8.2
Direct deposit files
Netchex
9.3
Paychex Flex
8.6
Salary revision and increment management
Netchex
9.0
Paychex Flex
8.4
Reimbursement management
Netchex
7.2
Paychex Flex
7.4

Human Resource Management

Netchex
Paychex Flex
7.0
Employee demographic data
Netchex
Paychex Flex
8.6
Employment history
Netchex
Paychex Flex
8.1
Job profiles and administration
Netchex
Paychex Flex
8.0
Workflow for transfers, promotions, pay raises, etc.
Netchex
Paychex Flex
7.8
Organizational charting
Netchex
Paychex Flex
1.0
Organization and location management
Netchex
Paychex Flex
7.8
Compliance data (COBRA, OSHA, etc.)
Netchex
Paychex Flex
7.7

Leave and Attendance Management

Netchex
Paychex Flex
8.2
Approval workflow
Netchex
Paychex Flex
8.2
Balance details
Netchex
Paychex Flex
8.2
Annual carry-forward and encashment
Netchex
Paychex Flex
8.1

Employee Self Service

Netchex
Paychex Flex
8.3
View and generate pay and benefit information
Netchex
Paychex Flex
8.6
Update personal information
Netchex
Paychex Flex
8.5
View company policy documentation
Netchex
Paychex Flex
7.9
View job history
Netchex
Paychex Flex
8.3

Asset Management

Netchex
Paychex Flex
7.2
Tracking of all physical assets
Netchex
Paychex Flex
7.2

HR Reporting

Netchex
Paychex Flex
7.4
Report builder
Netchex
Paychex Flex
7.3
Pre-built reports
Netchex
Paychex Flex
7.6
Ability to combine HR data with external data
Netchex
Paychex Flex
7.3

Onboarding

Netchex
Paychex Flex
8.0
New hire portal
Netchex
Paychex Flex
8.2
Manager tracking tools
Netchex
Paychex Flex
7.9

Recruiting / ATS

Netchex
Paychex Flex
7.3
Job Requisition Management
Netchex
Paychex Flex
7.1
Company Website Posting
Netchex
Paychex Flex
7.4
Publish to Social Media
Netchex
Paychex Flex
7.4
Job Search Site Posting
Netchex
Paychex Flex
7.1
Duplicate Candidate Prevention
Netchex
Paychex Flex
7.1
Applicant Tracking
Netchex
Paychex Flex
7.2
Notifications and Alerts
Netchex
Paychex Flex
7.5

Pros

Netchex

  • My Netchex Service Team is very responsive and friendly. They are willing and able to spend the amount of time needed on one call to troubleshoot most problems or answer questions.
  • Their recent updates to the employee dashboard have been well-received by our seasonal team. Employees are able to quickly find what they are looking for which has minimized the amount of requests that my team receives regarding questions on pay or updating personal information.
  • Online W-2 forms have been a game-changer for us since moving to Netchex. Our staff tend to move around a lot and most do not get the mailed copy of their W-2. The electronic consent has saved me hours and hours of time.
Mindy Yeager, PHR | TrustRadius Reviewer

Paychex Flex

  • Paychex Flex does an exemplary job with handling Payroll. Our organization has full-time employee's as well as contractor's and we never have an issue with payroll.
  • Insurance renewal process is painless.
  • Another plus to using Paychex Flex is the customer support. Questions and/or inquiries are handled promptly and in a timely manner.
Anonymous | TrustRadius Reviewer

Cons

Netchex

  • Benefits - program is not as user-friendly for admin or employee as other HRIS
  • Carrier connections - there are too many issues with the third party
  • Pricing - so many new features that aren't included with the current price, it can be difficult to have your company understand the need for a product due to the additional cost
Jennifer Stallings | TrustRadius Reviewer

Paychex Flex

  • It's difficult to update user emails and user phone numbers after they have been set
  • The performance management system could use some quality of life improvements like viewing previous reviews while completing a new review or allowing a manager to view the self-review of an employee while completing the manager review.
  • For the issues and incidents section, it would be great if system admins could submit a new case like a workplace injury or near-miss without having to tag an employee in the case. Sometimes we just want to add the information into Flex for recordkeeping purposes and for generating 300A forms at the end of the year.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Netchex

Netchex 9.1
Based on 1 answer
No answer on this topic is available.

Paychex Flex

Paychex Flex 8.6
Based on 14 answers
overall we have had good experience. when problems occur paychex is quick to resolve the problems; however when encountering recurring problems and issues it doesn't matter how quickly they are resolved they should re-occur. Paychex will price match competitor's quotes.
Rhonda Rader | TrustRadius Reviewer

Usability

Netchex

Netchex 9.1
Based on 1 answer
Very user friendly and great interface.
John Riley, SHRM-CP | TrustRadius Reviewer

Paychex Flex

Paychex Flex 8.4
Based on 124 answers
The user interface is very intuitive. It was simple to learn how to run routine payrolls. The program is very efficient and does not take an undue amount of time or effort to complete payroll functions. Reporting is easy to access and provides all the information needed to complete bookkeeping in our separate accounting program
Loren Piel | TrustRadius Reviewer

Reliability and Availability

Netchex

No score
No answers yet
No answers on this topic

Paychex Flex

Paychex Flex 8.9
Based on 6 answers
We have not experienced any difficulties with unplanned outages. Notifications are always made for outages, and they do not effect normal business operations.
Anonymous | TrustRadius Reviewer

Performance

Netchex

No score
No answers yet
No answers on this topic

Paychex Flex

Paychex Flex 8.8
Based on 6 answers
Unless there is lag time within the internet, the Paychex Flex website loads exceptional fast, pages load quickly and reports that I need to print or download load quickly. If I need to create a specialized report, once I complete it I receive an e-mail telling me my report is ready to be downloaded. Changing between web pages is fast as well.
Anonymous | TrustRadius Reviewer

Support Rating

Netchex

Netchex 9.1
Based on 2 answers
The first line CE team is phenomenal. They are helpful, friendly, and knowledgeable. We have had less luck with the responsiveness of the tax department. However, their response time has improved drastically over the past year.
Mindy Yeager, PHR | TrustRadius Reviewer

Paychex Flex

Paychex Flex 8.0
Based on 153 answers
I have needed to call on customer service a few times over the last year. It was refreshing to have a real person call me back and walk me through whatever issue I was facing. They are also great at following up after the process to make sure that everything worked out well
Luann Honerkamp | TrustRadius Reviewer

Online Training

Netchex

No score
No answers yet
No answers on this topic

Paychex Flex

Paychex Flex 8.2
Based on 1 answer
They were very patient and answered all of my questions.
Sarah Heller | TrustRadius Reviewer

Implementation Rating

Netchex

Netchex 9.1
Based on 1 answer
There were no issues
John Riley, SHRM-CP | TrustRadius Reviewer

Paychex Flex

Paychex Flex 8.6
Based on 8 answers
Just make sure you have your in-house data collected and organized before you start. It would be helpful to put together a questionnaire to solicit all of the needed information.
Joey Riso | TrustRadius Reviewer

Alternatives Considered

Netchex

The biggest difference I see between Netchex and our previous vendor is customer service. Our previous vendor would take days, if not weeks, to respond with an inquiry. Netchex generally does within 24 hours via email or immediately if you call. The second biggest difference is ease of use, both managers and associates have commented on how much easier it is to use.
Erica Payne PHR SHRM-CP | TrustRadius Reviewer

Paychex Flex

Paychex Flex is great for small to mid-sized companies. ADP simply wasn't able to handle the needs of our small business; we like having the options bigger companies have with payroll, particularly with benefits, but ADPs platform was not able to handle our needs and keep costs manageable.
Anonymous | TrustRadius Reviewer

Scalability

Netchex

No score
No answers yet
No answers on this topic

Paychex Flex

Paychex Flex 8.2
Based on 6 answers
Employees can log in at home and get up to date information on their FSA balance and any medical bill reimbursements they may have uploaded. At renewal time they have the ability to make changes to their FSA or for new employees star the enrollment.
Anonymous | TrustRadius Reviewer

Return on Investment

Netchex

  • Associates can easily access their data and make changes to things like their address and direct deposit, saving manager time to focus on more critical tasks within the organization
  • NetRecruitier has one site that can be posted to multiple job boards with one applicant tracking system
  • Electronic Onboarding allows us to get information out to the new employee so we can start with expectations on their first day and they know what to expect.
Erica Payne PHR SHRM-CP | TrustRadius Reviewer

Paychex Flex

  • Using Paychex Flex has been a great timesaver for me - I can print out timesheets that help keep me focused on all the employee's time and accurate reporting.
  • The payroll journals are very easy to read and make cash management a very simple process.
  • Employees love that they can go online and see their paychecks and payroll information, thereby leaving me to do more important tasks.
Terry Capaldi | TrustRadius Reviewer

Screenshots

Pricing Details

Netchex

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Netchex Editions & Modules

Additional Pricing Details

Paychex Flex

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Required

Starting Price

$0

Paychex Flex Editions & Modules

Edition
Paychex Go$591
Paychex Flex ServiceContact sales team
Paychex Flex EnterpriseContact sales team
  1. per month/+$4 per employee
  2. none
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Netchex
8.7
Paychex Flex
7.9

Likelihood to Renew

Netchex
9.1
Paychex Flex
8.6

Usability

Netchex
9.1
Paychex Flex
8.4

Reliability and Availability

Netchex
Paychex Flex
8.9

Performance

Netchex
Paychex Flex
8.8

Support Rating

Netchex
9.1
Paychex Flex
8.0

Online Training

Netchex
Paychex Flex
8.2

Implementation Rating

Netchex
9.1
Paychex Flex
8.6

Scalability

Netchex
Paychex Flex
8.2

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