What users are saying about
New Relic
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Top Rated
252 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.5 out of 100
Based on 252 reviews and ratings
Top Rated
270 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.6 out of 100
Based on 270 reviews and ratings
Attribute Ratings
- New Relic is rated higher in 1 area: Availability
- Sauce Labs is rated higher in 6 areas: Likelihood to Renew, Usability, Performance, Support Rating, Implementation Rating, Product Scalability
- New Relic and Sauce Labs are tied in 1 area: Likelihood to Recommend
Likelihood to Recommend

8.5
New Relic
85%
111 Ratings

8.5
Sauce Labs
85%
154 Ratings
Likelihood to Renew

7.3
New Relic
73%
10 Ratings

8.3
Sauce Labs
83%
17 Ratings
Usability

5.8
New Relic
58%
5 Ratings

9.0
Sauce Labs
90%
13 Ratings
Availability

10.0
New Relic
100%
2 Ratings

9.1
Sauce Labs
91%
6 Ratings
Performance

8.0
New Relic
80%
2 Ratings

9.0
Sauce Labs
90%
6 Ratings
Support Rating

7.6
New Relic
76%
7 Ratings

8.7
Sauce Labs
87%
21 Ratings
Implementation Rating

7.0
New Relic
70%
9 Ratings

7.5
Sauce Labs
75%
12 Ratings
Product Scalability

8.0
New Relic
80%
1 Rating

9.1
Sauce Labs
91%
3 Ratings
Likelihood to Recommend
New Relic
I think New Relic's APM is a great feature if you are running Ruby on Rails because ActiveRecord can abstract away the actual performance of your endpoint logic. It very easily allows you to identify endpoints that are taking too long, endpoints that have good throughput, and how the overall functionality is affecting the end-user experience. It also has many other monitoring features that can be great for companies that manage their own infrastructure.

Verified User
Engineer in Engineering
Health, Wellness and Fitness Company, 11-50 employeesSauce Labs
Access to specific devices is good, as well as access to a specific browser/platform. We are not able to connect our dev environments to Sauce Labs because the devices are put in our VPC. Some versions are not available like iPhone with iOS 12.1. With iOS, there is limited/no support for push notifications without real devices due to Apple's provisioning profiles.

Verified User
Director in Research & Development
Computer Software Company, 10,001+ employeesPros
New Relic
- Monitor traffic rates and server usage on real time
- Helps engineers to dive deep into an issue and guides them to the root cause
- Provides high-level system health status of different components (ie. Server capacity, RPM, page load time, error rate..)
- Near real time reporting
- Links with deployment so easy to understand if an issue has occurred after a particular release
Technical Lead
Hanes Brands AustralasiaRetail, 10,001+ employees
Sauce Labs
- We have a strong partnership with our account team. They are always willing to help us understand how we are doing, what the opportunity areas are, and are there new tools and capabilities we can take advantage of.
- They have been a big advocate for the quality work we are doing in our company. This changed some of the perception within our own organization and I'm grateful for that.
- Analytics are awesome and always help us understand how we can do better.

Verified User
Director in Quality Assurance
Computer Software Company, 201-500 employeesCons
New Relic
- It would be helpful if use cases for particularly a Windows installation, were provided to help determine which set of configuration files would be the one a group would want to control. I.e. potentially with a department trying to do DevOps, it's difficult to determine which team needs to have responsibility for what at times. The reason I mention this, is New Relic seems to in many ways be a tool that's useful for DevOps-related processes and staff.
- On the main New Relic One site, sometimes a refresh option is available for new features. It would be helpful to see what the new features are in advance before trying this out. Particularly if doing a demo or a working season with another team.
- I'm not aware of a page or specific site which describes/summarizes all of the different NR Products and their features.
- Sometimes it's tricky to determine which product to use to accomplish a task.
Software Developer II
Staples Promotional ProductsRetail, 501-1000 employees
Sauce Labs
- Some of the documentation is old.
- Some of the documentation is missing for pure beginners. There are companies that throw newbies to the wolves with testing and say, "Go do this thing."
- "This thing" can't always be done with the enormity of the new toys that are available if those toys don't have "Step 1: Power on computer" kinds of tutorials.

Verified User
Engineer in Quality Assurance
Banking Company, 10,001+ employeesPricing Details
New Relic
General
Free Trial
—Free/Freemium Version
Yes
Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$0
New Relic Editions & Modules
Edition
Standard | $991 |
---|---|
Pro | Contact sales team |
Enterprise | Contact sales team |
Telemetry Data Platform | 0.253 |
Incident Intelligence | 0.504 |
Free (Forever) | $05 |
- per month per full user (after first free full user - unlimited free basic users)
- none
- per month per extra GB data ingest (after first free 100GB per month)
- per month per event (after first 1000 free events per month)
- No credit card required; 100 GB free ingest per month, 1 free full user + unlimited basic users, 8 days retention, 100 Synthetics Checks
Additional Pricing Details
—Sauce Labs
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Starting Price
$19 per month
Sauce Labs Editions & Modules
Edition
Live Testing | $19.001 |
---|---|
Virtual Cloud | $149.001 |
- per month
Additional Pricing Details
Free service available for Open Source projects.Likelihood to Renew
New Relic
New Relic 7.3
Based on 10 answers
I have not yet found any similar product that offers me this range of features to help us keep our online service fast and reliable. Besides this, New Relic is constantly evolving by adding new plugins to emerging technologies and platforms. Server performance measuring features are a key point as our user database grows.

Verified User
Analyst in Information Technology
Information Technology and Services Company, 51-200 employeesSauce Labs
Sauce Labs 8.3
Based on 17 answers
I love how it's super easy to use. Not only that but it ensures security and it always has great updates to ensure that it continues to be awesome.Also, I love how nice the people there are too. Their support tea is amazing. Anytime, I have a question, they are super speedy to answer.

Verified User
Administrator in Customer Service
Internet Company, 501-1000 employeesUsability
New Relic
New Relic 5.8
Based on 5 answers
As an engineer, New Relic has been very quick and easy for me to pick up/install/use. It has been less easy for some of the less technical-minded folks in our organization and their UI still is inconsistent multiple years after refactoring their platform to be New Relic One.

Verified User
Professional in Engineering
E-Learning Company, 501-1000 employeesSauce Labs
Sauce Labs 9.0
Based on 13 answers
It is an incredibly easy service to use for what its primary intention is. The only reason a point is deducted is because more feature enrichment can be done around the Sauce Connect Proxy utility and the Jenkins Sauce OnDemand plugin. User Account administration also needs more work, such as the addition of user groups, rather than a simple hierarchy of users.
Lead Software Test Automation Engineer
ARMS Business SolutionsInformation Technology and Services, 51-200 employees
Reliability and Availability
New Relic
New Relic 10.0
Based on 2 answers
we have never had any down time issues!!!
Lead Monitoring Engineer
Cambia Health SolutionsHealth, Wellness and Fitness, 5001-10,000 employees
Sauce Labs
Sauce Labs 9.1
Based on 6 answers
Yes, Sauce labs is always there, and it is easy to troubleshoot when you are having any connectivity issue, they always keep you informed when they plan to perform any type of maintenance window on their side in advance, so you can plan and will not affect your current work. I do not recall any outage.

Verified User
Manager in Engineering
Financial Services Company, 501-1000 employeesPerformance
New Relic
New Relic 8.0
Based on 2 answers
there are times where browser cache will cause issues that require you to clear your browser before continuing.
Lead Monitoring Engineer
Cambia Health SolutionsHealth, Wellness and Fitness, 5001-10,000 employees
Sauce Labs
Sauce Labs 9.0
Based on 6 answers
The execution of automated tests in Sauce Labs virtual machines is slightly slower than its main competition. Furthermore, the spin-up time of virtual machines (particularly device simulators or emulators) is significantly slower in our experience than its primary competition. The Sauce Connect Proxy further adds to performance decrease when used in our experience (around 10%-20% decrease when used), such that each call to the remote WebDriver instance in your test scripts can take upwards of 100-200 milliseconds.
Lead Software Test Automation Engineer
ARMS Business SolutionsInformation Technology and Services, 51-200 employees
Support Rating
New Relic
New Relic 7.6
Based on 7 answers
There are times I feel that the initial support is lacking. And in some cases the automated responses of not hearing anything are annoying if the reason why there has been no movement is because we are still waiting to hear back from NR support. So, i think they should loose the automation as it can seem disingenuous
Lead Monitoring Engineer
Cambia Health SolutionsHealth, Wellness and Fitness, 5001-10,000 employees
Sauce Labs
Sauce Labs 8.7
Based on 21 answers
While initial response time is quick, the initial question is the only thing that happens fast.
That's a standard request like adding one more error log or make sure I use the latest version of libs.
All further cmmunication goes really slow.
I am not sure my requests reach proper addresses quick enough.
In 50% of cases I receive a response in a few months (in half of cases stating that the issue can't be addressed).
It's often would be enough just to know if the fix is on the roadmap, but slow responses don't allow any planning.

Verified User
Team Lead in Information Technology
Computer Software Company, 10,001+ employeesImplementation Rating
New Relic
New Relic 7.0
Based on 9 answers
The documentation was clear and concise; the only issue we ran into was custom application naming. Due to HTTPD mod_fcgid and the need for the application name to be set in php.ini (not in .htaccess or the virtual host directive) ... we had issues setting this up.
Systems Engineer
Penton MediaInformation Services, 1001-5000 employees
Sauce Labs
Sauce Labs 7.5
Based on 12 answers
I am not sure if it's my company that makes getting Sauce Labs integrated into the team difficult or is it Sauce Labs. The process for getting Sauce Labs for a project is quite a tedious process and the information for using Sauce Labs initially is quite lacking. There is little support for getting started
TDP Sr Associate
Optum (formerly Alere Wellbeing)Computer Software, 10,001+ employees
Alternatives Considered
New Relic
We selected New Relic since it was very dynamic and versatile to use. It works well in all aspects of monitoring, and observability and would allow having a focus on collaboration with different repeatable processes. Also, New Relic has a good focus on working well with CLI, UI, and API types of work.

Verified User
Team Lead in Information Technology
Information Technology & Services Company, 10,001+ employeesSauce Labs
We have also tested out Browser Stack, which at the time was more geared towards manual testing. Although it appeared to support more mobile devices/browsers, we also wanted something that can plugin in easily with our existing Selenium test scripts. Sauce Labs was definitely more geared towards our goals at the moment which were to automation functional/regression testing and build it into our release pipeline.

Verified User
Director in Engineering
Computer Software Company, 10,001+ employeesScalability
New Relic
New Relic 8.0
Based on 1 answer
It's easy to scale. However, it isn't as easy to keep track of costs and who own's what/
Lead Monitoring Engineer
Cambia Health SolutionsHealth, Wellness and Fitness, 5001-10,000 employees
Sauce Labs
Sauce Labs 9.1
Based on 3 answers
this is a great tool to run automation testing, you will have a broad option of browsers and mobile devices, I am giving an 8 only because the overall performance is kind of slow, specially with the mobile devices

Verified User
Manager in Engineering
Financial Services Company, 501-1000 employeesReturn on Investment
New Relic
- Gives us great visibility into what our services are doing at all times.
- Alerts us quickly when there is a problem so we can address it with alacrity.
- Gives us extremely customizable options in regards to how we want to track, store, and materialize our data.

Verified User
Engineer in Engineering
Computer Software Company, 1001-5000 employeesSauce Labs
- Monthly cost was a bit higher than expected, which had a slight negative impact
- Immediate transparency into application performance on various mobile devices was a major positive impact
- Ability to run tests on various versions as needed was a positive impact

Verified User
Team Lead in Quality Assurance
Information Technology and Services Company, 51-200 employees