New Relic vs Sauce Labs

• Monitor traffic rates and server usage on real time
• Helps engineers to dive deep into an issue and guides them to the root cause
• Provides high-level system health status of different components (ie. Server capacity, RPM, page load time, error rate..)
• Near real time reporting
• Links with deployment so easy to understand if an issue has occurred after a particular release

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• We have a strong partnership with our account team. They are always willing to help us understand how we are doing, what the opportunity areas are, and are there new tools and capabilities we can take advantage of.
• They have been a big advocate for the quality work we are doing in our company. This changed some of the perception within our own organization and I'm grateful for that.
• Analytics are awesome and always help us understand how we can do better.

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• It would be helpful if use cases for particularly a Windows installation, were provided to help determine which set of configuration files would be the one a group would want to control. I.e. potentially with a department trying to do DevOps, it's difficult to determine which team needs to have responsibility for what at times. The reason I mention this, is New Relic seems to in many ways be a tool that's useful for DevOps-related processes and staff.
• On the main New Relic One site, sometimes a refresh option is available for new features. It would be helpful to see what the new features are in advance before trying this out. Particularly if doing a demo or a working season with another team.
• I'm not aware of a page or specific site which describes/summarizes all of the different NR Products and their features.
• Sometimes it's tricky to determine which product to use to accomplish a task.

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• Some of the documentation is old.
• Some of the documentation is missing for pure beginners. There are companies that throw newbies to the wolves with testing and say, "Go do this thing."
• "This thing" can't always be done with the enormity of the new toys that are available if those toys don't have "Step 1: Power on computer" kinds of tutorials.

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• Gives us great visibility into what our services are doing at all times.
• Alerts us quickly when there is a problem so we can address it with alacrity.
• Gives us extremely customizable options in regards to how we want to track, store, and materialize our data.

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• Monthly cost was a bit higher than expected, which had a slight negative impact
• Immediate transparency into application performance on various mobile devices was a major positive impact
• Ability to run tests on various versions as needed was a positive impact

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