What users are saying about
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Top Rated
156 Ratings
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Top Rated
218 Ratings

New Relic

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Top Rated
156 Ratings
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Score 8.1 out of 100

Sauce Labs

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Top Rated
218 Ratings
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Score 7.4 out of 100

Likelihood to Recommend

New Relic

I appreciate that New Relic is easily integrated into applications for APM and infrastructure for monitoring.Our applications are Ruby on Rails apps and getting them reporting into New Relic is easy to implement. In most cases, it just requires adding the "newrelic" gem and updating the "newrelic.yml" configuration file. Just this simple addition to a project gives us an entrypoint to analyzing performance.We use the New Relic Infrastructure agent by default on all of our cloud based servers. We have this set up with Chef so we don't even think about it; we just spin servers up and go. Minutes later they're reporting into New Relic. We use Terraform to automatically create monitors so we can keep track of the essentials like core processes, disk, CPU, and memory.
Michael Jenkins | TrustRadius Reviewer

Sauce Labs

For scenarios/teams that have the appropriate budget for a premium product, Sauce is definitely the route to go. Also, for teams that value folks that sponsor the OSS libraries they use and having that expertise on their team, Sauce is a great choice. I suppose if you're super strapped, don't put value in the above, or care about communication, they may not be a wise fit.
Jayson Smith | TrustRadius Reviewer

Feature Rating Comparison

Application Performance Management

New Relic
7.7
Sauce Labs
Application monitoring
New Relic
9.2
Sauce Labs
Database monitoring
New Relic
8.1
Sauce Labs
Threshold alerts
New Relic
8.6
Sauce Labs
Predictive capabilities
New Relic
6.4
Sauce Labs
Application performance management console
New Relic
8.1
Sauce Labs
Collaboration tools
New Relic
6.5
Sauce Labs
Out-of-the box templates to monitor applications
New Relic
7.5
Sauce Labs
Application dependency mapping and thresholding
New Relic
7.4
Sauce Labs
Virtualization monitoring
New Relic
7.7
Sauce Labs
Server availability and performance monitoring
New Relic
8.5
Sauce Labs
Server usage monitoring and capacity forecasting
New Relic
7.9
Sauce Labs
IT Asset Discovery
New Relic
6.3
Sauce Labs

Pros

New Relic

  • New Relic lets you drill down into the nitty-gritty of your application, breaking down requests however far you want in order to inspect the performance of your application throughout the request lifecycle.
  • New Relic offers many integrations with other services and technologies, making it easy to get it set up and start using it.
  • New Relic offers many views and types of visualizations to help you understand what's going on in as much detail as you want to know.
Ben McClure | TrustRadius Reviewer

Sauce Labs

  • Incredibly cheap.
  • The service is outstanding. They provide me with the combinations of browsers/platforms that make it easy for me to do my job.
  • Sauce Labs accelerates and optimizes the tests by running them through console logs, metadata, and Selenium with complete lists of compatible commands.
Dishank Vishnoi | TrustRadius Reviewer

Cons

New Relic

  • Cloud-centric / OS-centric. There is no/limited ability to query metrics with an agent installed.
  • Insights-based queries (dashboards and alerts) are limited to 1000 (soon to be 2000) records and that doesn't work for enterprise scale.
  • NRQL is awesome -- except when it isn't. The replacement QL is more robust but is significantly more complex to learn.
  • No agent management tools in the platform. And, yes, you will want agent management tools after the first dozen or so deployments.
Anonymous | TrustRadius Reviewer

Sauce Labs

  • Cost: it's a little bit pricey, but I don't pay the bill so I'm not complaining too much there. Overall, I'd say the price isn't ridiculous but it's not inexpensive.
  • Logs: I don't find their logs very useful for front-end web tests, I usually refer to my own logs if I have a bug/issue/error that needs investigation.
Deon Cravalho | TrustRadius Reviewer

Likelihood to Renew

New Relic

New Relic 8.0
Based on 9 answers
I have not yet found any similar product that offers me this range of features to help us keep our online service fast and reliable. Besides this, New Relic is constantly evolving by adding new plugins to emerging technologies and platforms. Server performance measuring features are a key point as our user database grows.
Anonymous | TrustRadius Reviewer

Sauce Labs

Sauce Labs 8.4
Based on 16 answers
Sauce Labs has become an integral part of our entire continuous delivery pipeline. Our architectural vision for CI/CD simply would not be possible without Sauce Labs given the resource constraints our company has to develop and maintain a solution such as this internally.
Brook Beam | TrustRadius Reviewer

Usability

New Relic

New Relic 9.0
Based on 3 answers
New Relic interface can be tricky to setup sometimes, especially on dashboards, but the overall usability is great. We also find particularly interesting the chart creation tools. There are no major issues that prevented us using any of their services.
Anonymous | TrustRadius Reviewer

Sauce Labs

Sauce Labs 7.9
Based on 13 answers
I think Sauce Labs is great and I've been using them since late 2014. With that said, I'm very used to how their interface works and how to get what I need. I think if a brand new user would come in and use it, it would still be easy, but maybe not as easy as it is for me. That's why I rate this area a 9 instead of a 10. Still great though!
Randall Kelley | TrustRadius Reviewer

Reliability and Availability

New Relic

New Relic 10.0
Based on 1 answer
we have never had any down time issues!!!
Jayson E. Conry | TrustRadius Reviewer

Sauce Labs

Sauce Labs 9.0
Based on 3 answers
Outages with the virtual machine services or the Sauce Connect Proxy service are more frequent than would be ideal, but updates to resolutions are communicated frequently, and resolutions usually come quick.
Brook Beam | TrustRadius Reviewer

Performance

New Relic

New Relic 8.0
Based on 1 answer
there are times where browser cache will cause issues that require you to clear your browser before continuing.
Jayson E. Conry | TrustRadius Reviewer

Sauce Labs

Sauce Labs 9.0
Based on 3 answers
The execution of automated tests in Sauce Labs virtual machines is slightly slower than its main competition. Furthermore, the spin-up time of virtual machines (particularly device simulators or emulators) is significantly slower in our experience than its primary competition. The Sauce Connect Proxy further adds to performance decrease when used in our experience (around 10%-20% decrease when used), such that each call to the remote WebDriver instance in your test scripts can take upwards of 100-200 milliseconds.
Brook Beam | TrustRadius Reviewer

Support Rating

New Relic

New Relic 8.0
Based on 3 answers
There are times I feel that the initial support is lacking. And in some cases the automated responses of not hearing anything are annoying if the reason why there has been no movement is because we are still waiting to hear back from NR support. So, i think they should loose the automation as it can seem disingenuous
Jayson E. Conry | TrustRadius Reviewer

Sauce Labs

Sauce Labs 7.1
Based on 12 answers
The support is good for Sauce Labs. It is hard to get an initial response but the support has cleared our issues with Sauce Labs. Sometimes we have to follow up and it's hard to get a hold of the team initially. Once we get a hold of the team, the issues are always resolved.
Nancy Cheng | TrustRadius Reviewer

Implementation Rating

New Relic

New Relic 8.5
Based on 4 answers
The documentation was clear and concise; the only issue we ran into was custom application naming. Due to HTTPD mod_fcgid and the need for the application name to be set in php.ini (not in .htaccess or the virtual host directive) ... we had issues setting this up.
Travis Crowder | TrustRadius Reviewer

Sauce Labs

Sauce Labs 7.9
Based on 7 answers
I am not sure if it's my company that makes getting Sauce Labs integrated into the team difficult or is it Sauce Labs. The process for getting Sauce Labs for a project is quite a tedious process and the information for using Sauce Labs initially is quite lacking. There is little support for getting started
Nancy Cheng | TrustRadius Reviewer

Alternatives Considered

New Relic

We had originally looked into CloudWatch to monitor our resources since we have our stack built in AWS, but found that it would take additional work to setup the dashboards, alerts, and details that we wanted to see in our reports. It was worth the additional investment for us to get the data we needed with less work.
Sean Patterson | TrustRadius Reviewer

Sauce Labs

We found Sauce Labs to be better in the following:1) Better selection of mobile devices (including all the new devices)2) Supports many CI tools like Jenkins, CircleCI3) Availability of test metricsWe also had a better experience using Sauce Labs overall. It was easy to create users in the application. It is also very easy to get your existing automated test suite running on Sauce Labs.
Vignesh Viswanathan | TrustRadius Reviewer

Scalability

New Relic

New Relic 8.0
Based on 1 answer
It's easy to scale. However, it isn't as easy to keep track of costs and who own's what/
Jayson E. Conry | TrustRadius Reviewer

Sauce Labs

Sauce Labs 9.1
Based on 3 answers
The product is as scalable as your company's wallet can afford, since you are charged per unit of concurrency, where each new unit of concurrency represents another concurrent virtual machine you can spin up.
Brook Beam | TrustRadius Reviewer

Return on Investment

New Relic

  • New Relic helps us detect defects before our customers do.
  • New Relic helps us prioritize performance improvements. Engineers don't need to spend time measuring the latency of transactions themselves.
  • New Relic helps us notify the appropriate people rapidly when there are problems.
Anonymous | TrustRadius Reviewer

Sauce Labs

  • Sauce Labs is less expensive than setting up the same amount of OS/browser combinations locally
  • But real mobile devices are too expensive, so it's cheaper to buy and set it up locally
  • But overall it's still a good investment
Dmitry Shyshkin | TrustRadius Reviewer

Screenshots

Pricing Details

New Relic

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Sauce Labs

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Rating Summary

Likelihood to Recommend

New Relic
8.5
Sauce Labs
8.4

Likelihood to Renew

New Relic
8.0
Sauce Labs
8.4

Usability

New Relic
9.0
Sauce Labs
7.9

Reliability and Availability

New Relic
10.0
Sauce Labs
9.0

Performance

New Relic
8.0
Sauce Labs
9.0

Support Rating

New Relic
8.0
Sauce Labs
7.1

Implementation Rating

New Relic
8.5
Sauce Labs
7.9

Scalability

New Relic
8.0
Sauce Labs
9.1

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