What users are saying about

New Relic vs AlertSite

New Relic
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Top Rated
252 Ratings
Free Signup
AlertSite
10 Ratings

New Relic

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Top Rated
252 Ratings
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Score 8.4 out of 100

Based on 252 reviews and ratings

Free Signup

AlertSite

10 Ratings
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Score 8.1 out of 100

Based on 10 reviews and ratings

Feature Set Ratings

    Application Performance Management

    New Relic

    Feature Set Not Supported
    N/A
    6.9

    AlertSite

    69%
    AlertSite ranks higher in 12/12 features
    AlertSite ranks higher in 12/12 features

    Application monitoring

    N/A
    0 Ratings
    7.0
    70%
    3 Ratings

    Database monitoring

    N/A
    0 Ratings
    7.0
    70%
    2 Ratings

    Threshold alerts

    N/A
    0 Ratings
    6.8
    68%
    3 Ratings

    Predictive capabilities

    N/A
    0 Ratings
    6.0
    60%
    2 Ratings

    Application performance management console

    N/A
    0 Ratings
    7.2
    72%
    3 Ratings

    Collaboration tools

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Out-of-the box templates to monitor applications

    N/A
    0 Ratings
    7.8
    78%
    3 Ratings

    Application dependency mapping and thresholding

    N/A
    0 Ratings
    7.0
    70%
    2 Ratings

    Virtualization monitoring

    N/A
    0 Ratings
    7.9
    79%
    2 Ratings

    Server availability and performance monitoring

    N/A
    0 Ratings
    6.4
    64%
    3 Ratings

    Server usage monitoring and capacity forecasting

    N/A
    0 Ratings
    6.0
    60%
    2 Ratings

    IT Asset Discovery

    N/A
    0 Ratings
    6.0
    60%
    2 Ratings

    Attribute Ratings

    • New Relic is rated higher in 3 areas: Likelihood to Recommend, Likelihood to Renew, Support Rating
    • AlertSite is rated higher in 1 area: Usability
    • New Relic and AlertSite are tied in 1 area: Implementation Rating

    Likelihood to Recommend

    8.5

    New Relic

    85%
    111 Ratings
    6.3

    AlertSite

    63%
    3 Ratings

    Likelihood to Renew

    7.3

    New Relic

    73%
    10 Ratings
    3.0

    AlertSite

    30%
    1 Rating

    Usability

    5.8

    New Relic

    58%
    5 Ratings
    7.0

    AlertSite

    70%
    1 Rating

    Availability

    10.0

    New Relic

    100%
    2 Ratings

    AlertSite

    N/A
    0 Ratings

    Performance

    8.0

    New Relic

    80%
    2 Ratings

    AlertSite

    N/A
    0 Ratings

    Support Rating

    7.6

    New Relic

    76%
    7 Ratings
    4.5

    AlertSite

    45%
    4 Ratings

    Implementation Rating

    7.0

    New Relic

    70%
    9 Ratings
    7.0

    AlertSite

    70%
    1 Rating

    Product Scalability

    8.0

    New Relic

    80%
    1 Rating

    AlertSite

    N/A
    0 Ratings

    Likelihood to Recommend

    New Relic

    I think New Relic's APM is a great feature if you are running Ruby on Rails because ActiveRecord can abstract away the actual performance of your endpoint logic. It very easily allows you to identify endpoints that are taking too long, endpoints that have good throughput, and how the overall functionality is affecting the end-user experience. It also has many other monitoring features that can be great for companies that manage their own infrastructure.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 111 answers on this topic

    AlertSite

    AlertSite works exceptionally well if you need to analyze how your digital assets perform over time and, based on provided reports, determine the potential slow down root cause to make data-driven decisions instantly. In case you are used to analyzing by visually representing your availability and performance, AlertSite might not be the perfect solution for you.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 3 answers on this topic

    Pros

    New Relic

    • Monitor traffic rates and server usage on real time
    • Helps engineers to dive deep into an issue and guides them to the root cause
    • Provides high-level system health status of different components (ie. Server capacity, RPM, page load time, error rate..)
    • Near real time reporting
    • Links with deployment so easy to understand if an issue has occurred after a particular release

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    Meraz Haque | TrustRadius Reviewer
    Meraz Haque
    View all 111 answers on this topic

    AlertSite

    • The Deja-Click Recorder is an excellent tool.
    • Good UI that translates to large NOC screens well.
    • Easy Alerting and Reporting.

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    Rob Bates | TrustRadius Reviewer
    Rob Bates
    View all 3 answers on this topic

    Cons

    New Relic

    • It would be helpful if use cases for particularly a Windows installation, were provided to help determine which set of configuration files would be the one a group would want to control. I.e. potentially with a department trying to do DevOps, it's difficult to determine which team needs to have responsibility for what at times. The reason I mention this, is New Relic seems to in many ways be a tool that's useful for DevOps-related processes and staff.
    • On the main New Relic One site, sometimes a refresh option is available for new features. It would be helpful to see what the new features are in advance before trying this out. Particularly if doing a demo or a working season with another team.
    • I'm not aware of a page or specific site which describes/summarizes all of the different NR Products and their features.
    • Sometimes it's tricky to determine which product to use to accomplish a task.

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    Jim Locke, ITIL v3F, ITIL RCV | TrustRadius Reviewer
    Jim Locke, ITIL v3F, ITIL RCV
    View all 111 answers on this topic

    AlertSite

    • The pricing model is very pricey when compared to alternatives.
    • Lost of upfront costs.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 3 answers on this topic

    Pricing Details

    New Relic

    General

    Free Trial
    —
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    —
    Entry-level set up fee?
    No

    Starting Price

    $0

    New Relic Editions & Modules

    Edition
    Standard$991
    ProContact sales team
    EnterpriseContact sales team
    Telemetry Data Platform0.253
    Incident Intelligence0.504
    Free (Forever)$05
    1. per month per full user (after first free full user - unlimited free basic users)
    2. none
    3. per month per extra GB data ingest (after first free 100GB per month)
    4. per month per event (after first 1000 free events per month)
    5. No credit card required; 100 GB free ingest per month, 1 free full user + unlimited basic users, 8 days retention, 100 Synthetics Checks
    Additional Pricing Details
    —

    AlertSite

    General

    Free Trial
    —
    Free/Freemium Version
    —
    Premium Consulting/Integration Services
    —
    Entry-level set up fee?
    No

    Starting Price

    —

    AlertSite Editions & Modules

    —
    Additional Pricing Details
    —

    Likelihood to Renew

    New Relic

    New Relic 7.3
    Based on 10 answers
    I have not yet found any similar product that offers me this range of features to help us keep our online service fast and reliable. Besides this, New Relic is constantly evolving by adding new plugins to emerging technologies and platforms. Server performance measuring features are a key point as our user database grows.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 10 answers on this topic

    AlertSite

    AlertSite 3.0
    Based on 1 answer
    Reviewing other cost saving options

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 1 answers on this topic

    Usability

    New Relic

    New Relic 5.8
    Based on 5 answers
    As an engineer, New Relic has been very quick and easy for me to pick up/install/use. It has been less easy for some of the less technical-minded folks in our organization and their UI still is inconsistent multiple years after refactoring their platform to be New Relic One.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 5 answers on this topic

    AlertSite

    AlertSite 7.0
    Based on 1 answer
    Pretty good product only issue was cost

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 1 answers on this topic

    Reliability and Availability

    New Relic

    New Relic 10.0
    Based on 2 answers
    we have never had any down time issues!!!

    Read full review

    Jayson E. Conry | TrustRadius Reviewer
    Jayson E. Conry
    View all 2 answers on this topic

    AlertSite

    No score
    No answers yet
    No answers on this topic

    Performance

    New Relic

    New Relic 8.0
    Based on 2 answers
    there are times where browser cache will cause issues that require you to clear your browser before continuing.

    Read full review

    Jayson E. Conry | TrustRadius Reviewer
    Jayson E. Conry
    View all 2 answers on this topic

    AlertSite

    No score
    No answers yet
    No answers on this topic

    Support Rating

    New Relic

    New Relic 7.6
    Based on 7 answers
    There are times I feel that the initial support is lacking. And in some cases the automated responses of not hearing anything are annoying if the reason why there has been no movement is because we are still waiting to hear back from NR support. So, i think they should loose the automation as it can seem disingenuous

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    Jayson E. Conry | TrustRadius Reviewer
    Jayson E. Conry
    View all 7 answers on this topic

    AlertSite

    AlertSite 4.5
    Based on 4 answers
    What we have noticed so far is the fact that AlertSite customer support team is trying to build relationships and go the extra mile to make sure we can overcome any occurring issues. They are quick to respond and provide sufficient guidance about how to implement product features efficiently, integrate new tools, and fix product issues.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 4 answers on this topic

    Implementation Rating

    New Relic

    New Relic 7.0
    Based on 9 answers
    The documentation was clear and concise; the only issue we ran into was custom application naming. Due to HTTPD mod_fcgid and the need for the application name to be set in php.ini (not in .htaccess or the virtual host directive) ... we had issues setting this up.

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    Travis Crowder | TrustRadius Reviewer
    Travis Crowder
    View all 9 answers on this topic

    AlertSite

    AlertSite 7.0
    Based on 1 answer
    No answer on this topic is available.

    Alternatives Considered

    New Relic

    We selected New Relic since it was very dynamic and versatile to use. It works well in all aspects of monitoring, and observability and would allow having a focus on collaboration with different repeatable processes. Also, New Relic has a good focus on working well with CLI, UI, and API types of work.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 111 answers on this topic

    AlertSite

    We moved all of our services to Site24x7 after several years with AlertSite. We looked at Uptrends and Pingdom to name a few whilst evaluating options. Pingdom lacks functionality and Uptrends we found to have quite a steep learning curve. AlertSites platform and in particular the Deja-Click recorder is a standout tool against the other platforms. Sadly the upscaling costs of multi-location transactions can quickly add up.

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    Rob Bates | TrustRadius Reviewer
    Rob Bates
    View all 3 answers on this topic

    Scalability

    New Relic

    New Relic 8.0
    Based on 1 answer
    It's easy to scale. However, it isn't as easy to keep track of costs and who own's what/

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    Jayson E. Conry | TrustRadius Reviewer
    Jayson E. Conry
    View all 1 answers on this topic

    AlertSite

    No score
    No answers yet
    No answers on this topic

    Return on Investment

    New Relic

    • Gives us great visibility into what our services are doing at all times.
    • Alerts us quickly when there is a problem so we can address it with alacrity.
    • Gives us extremely customizable options in regards to how we want to track, store, and materialize our data.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 111 answers on this topic

    AlertSite

    • Creating complex web monitor scripts in just a few clicks reduced time to create monitoring improvements.
    • AlertSite Single Sign-On feature reduced integration costs.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 3 answers on this topic

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