New Relic
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Top Rated
252 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.4 out of 100
Based on 252 reviews and ratings
10 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.1 out of 100
Based on 10 reviews and ratings
Feature Set Ratings
Application Performance Management

New Relic
Feature Set Not Supported
N/A
6.9
AlertSite
69%
AlertSite ranks higher in 12/12 features
AlertSite ranks higher in 12/12 features
Application monitoring

N/A
0 Ratings
7.0
70%
3 Ratings
Database monitoring

N/A
0 Ratings
7.0
70%
2 Ratings
Threshold alerts

N/A
0 Ratings
6.8
68%
3 Ratings
Predictive capabilities

N/A
0 Ratings
6.0
60%
2 Ratings
Application performance management console

N/A
0 Ratings
7.2
72%
3 Ratings
Collaboration tools

N/A
0 Ratings
8.0
80%
2 Ratings
Out-of-the box templates to monitor applications

N/A
0 Ratings
7.8
78%
3 Ratings
Application dependency mapping and thresholding

N/A
0 Ratings
7.0
70%
2 Ratings
Virtualization monitoring

N/A
0 Ratings
7.9
79%
2 Ratings
Server availability and performance monitoring

N/A
0 Ratings
6.4
64%
3 Ratings
Server usage monitoring and capacity forecasting

N/A
0 Ratings
6.0
60%
2 Ratings
IT Asset Discovery

N/A
0 Ratings
6.0
60%
2 Ratings
Attribute Ratings
- New Relic is rated higher in 3 areas: Likelihood to Recommend, Likelihood to Renew, Support Rating
- AlertSite is rated higher in 1 area: Usability
- New Relic and AlertSite are tied in 1 area: Implementation Rating
Likelihood to Recommend

8.5
New Relic
85%
111 Ratings
6.3
AlertSite
63%
3 Ratings
Likelihood to Renew

7.3
New Relic
73%
10 Ratings
3.0
AlertSite
30%
1 Rating
Usability

5.8
New Relic
58%
5 Ratings
7.0
AlertSite
70%
1 Rating
Availability

10.0
New Relic
100%
2 Ratings
AlertSite
N/A
0 Ratings
Performance

8.0
New Relic
80%
2 Ratings
AlertSite
N/A
0 Ratings
Support Rating

7.6
New Relic
76%
7 Ratings
4.5
AlertSite
45%
4 Ratings
Implementation Rating

7.0
New Relic
70%
9 Ratings
7.0
AlertSite
70%
1 Rating
Product Scalability

8.0
New Relic
80%
1 Rating
AlertSite
N/A
0 Ratings
Likelihood to Recommend
New Relic
I think New Relic's APM is a great feature if you are running Ruby on Rails because ActiveRecord can abstract away the actual performance of your endpoint logic. It very easily allows you to identify endpoints that are taking too long, endpoints that have good throughput, and how the overall functionality is affecting the end-user experience. It also has many other monitoring features that can be great for companies that manage their own infrastructure.

Verified User
Engineer in Engineering
Health, Wellness and Fitness Company, 11-50 employeesAlertSite
AlertSite works exceptionally well if you need to analyze how your digital assets perform over time and, based on provided reports, determine the potential slow down root cause to make data-driven decisions instantly. In case you are used to analyzing by visually representing your availability and performance, AlertSite might not be the perfect solution for you.

Verified User
Employee in Information Technology
Information Technology and Services Company, 10,001+ employeesPros
New Relic
- Monitor traffic rates and server usage on real time
- Helps engineers to dive deep into an issue and guides them to the root cause
- Provides high-level system health status of different components (ie. Server capacity, RPM, page load time, error rate..)
- Near real time reporting
- Links with deployment so easy to understand if an issue has occurred after a particular release
Technical Lead
Hanes Brands AustralasiaRetail, 10,001+ employees
AlertSite
- The Deja-Click Recorder is an excellent tool.
- Good UI that translates to large NOC screens well.
- Easy Alerting and Reporting.
Public & Private Cloud Senior Engineer
CreditsafeFinancial Services, 1001-5000 employees
Cons
New Relic
- It would be helpful if use cases for particularly a Windows installation, were provided to help determine which set of configuration files would be the one a group would want to control. I.e. potentially with a department trying to do DevOps, it's difficult to determine which team needs to have responsibility for what at times. The reason I mention this, is New Relic seems to in many ways be a tool that's useful for DevOps-related processes and staff.
- On the main New Relic One site, sometimes a refresh option is available for new features. It would be helpful to see what the new features are in advance before trying this out. Particularly if doing a demo or a working season with another team.
- I'm not aware of a page or specific site which describes/summarizes all of the different NR Products and their features.
- Sometimes it's tricky to determine which product to use to accomplish a task.
Software Developer II
Staples Promotional ProductsRetail, 501-1000 employees
AlertSite
- The pricing model is very pricey when compared to alternatives.
- Lost of upfront costs.

Verified User
Technician in Information Technology
Banking Company, 1001-5000 employeesPricing Details
New Relic
General
Free Trial
—Free/Freemium Version
Yes
Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$0
New Relic Editions & Modules
Edition
Standard | $991 |
---|---|
Pro | Contact sales team |
Enterprise | Contact sales team |
Telemetry Data Platform | 0.253 |
Incident Intelligence | 0.504 |
Free (Forever) | $05 |
- per month per full user (after first free full user - unlimited free basic users)
- none
- per month per extra GB data ingest (after first free 100GB per month)
- per month per event (after first 1000 free events per month)
- No credit card required; 100 GB free ingest per month, 1 free full user + unlimited basic users, 8 days retention, 100 Synthetics Checks
Additional Pricing Details
—AlertSite
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—AlertSite Editions & Modules
—
Additional Pricing Details
—Likelihood to Renew
New Relic
New Relic 7.3
Based on 10 answers
I have not yet found any similar product that offers me this range of features to help us keep our online service fast and reliable. Besides this, New Relic is constantly evolving by adding new plugins to emerging technologies and platforms. Server performance measuring features are a key point as our user database grows.

Verified User
Analyst in Information Technology
Information Technology and Services Company, 51-200 employeesAlertSite
AlertSite 3.0
Based on 1 answer
Reviewing other cost saving options

Verified User
Technician in Information Technology
Banking Company, 1001-5000 employeesUsability
New Relic
New Relic 5.8
Based on 5 answers
As an engineer, New Relic has been very quick and easy for me to pick up/install/use. It has been less easy for some of the less technical-minded folks in our organization and their UI still is inconsistent multiple years after refactoring their platform to be New Relic One.

Verified User
Professional in Engineering
E-Learning Company, 501-1000 employeesAlertSite
AlertSite 7.0
Based on 1 answer
Pretty good product only issue was cost

Verified User
Technician in Information Technology
Banking Company, 1001-5000 employeesReliability and Availability
New Relic
New Relic 10.0
Based on 2 answers
we have never had any down time issues!!!
Lead Monitoring Engineer
Cambia Health SolutionsHealth, Wellness and Fitness, 5001-10,000 employees
AlertSite
No score
No answers yet
No answers on this topic
Performance
New Relic
New Relic 8.0
Based on 2 answers
there are times where browser cache will cause issues that require you to clear your browser before continuing.
Lead Monitoring Engineer
Cambia Health SolutionsHealth, Wellness and Fitness, 5001-10,000 employees
AlertSite
No score
No answers yet
No answers on this topic
Support Rating
New Relic
New Relic 7.6
Based on 7 answers
There are times I feel that the initial support is lacking. And in some cases the automated responses of not hearing anything are annoying if the reason why there has been no movement is because we are still waiting to hear back from NR support. So, i think they should loose the automation as it can seem disingenuous
Lead Monitoring Engineer
Cambia Health SolutionsHealth, Wellness and Fitness, 5001-10,000 employees
AlertSite
AlertSite 4.5
Based on 4 answers
What we have noticed so far is the fact that AlertSite customer support team is trying to build relationships and go the extra mile to make sure we can overcome any occurring issues. They are quick to respond and provide sufficient guidance about how to implement product features efficiently, integrate new tools, and fix product issues.

Verified User
Employee in Information Technology
Information Technology and Services Company, 10,001+ employeesImplementation Rating
New Relic
New Relic 7.0
Based on 9 answers
The documentation was clear and concise; the only issue we ran into was custom application naming. Due to HTTPD mod_fcgid and the need for the application name to be set in php.ini (not in .htaccess or the virtual host directive) ... we had issues setting this up.
Systems Engineer
Penton MediaInformation Services, 1001-5000 employees
AlertSite
AlertSite 7.0
Based on 1 answer
No answer on this topic is available.
Alternatives Considered
New Relic
We selected New Relic since it was very dynamic and versatile to use. It works well in all aspects of monitoring, and observability and would allow having a focus on collaboration with different repeatable processes. Also, New Relic has a good focus on working well with CLI, UI, and API types of work.

Verified User
Team Lead in Information Technology
Information Technology & Services Company, 10,001+ employeesAlertSite
We moved all of our services to Site24x7 after several years with AlertSite. We looked at Uptrends and Pingdom to name a few whilst evaluating options. Pingdom lacks functionality and Uptrends we found to have quite a steep learning curve. AlertSites platform and in particular the Deja-Click recorder is a standout tool against the other platforms. Sadly the upscaling costs of multi-location transactions can quickly add up.
Public & Private Cloud Senior Engineer
CreditsafeFinancial Services, 1001-5000 employees
Scalability
New Relic
New Relic 8.0
Based on 1 answer
It's easy to scale. However, it isn't as easy to keep track of costs and who own's what/
Lead Monitoring Engineer
Cambia Health SolutionsHealth, Wellness and Fitness, 5001-10,000 employees
AlertSite
No score
No answers yet
No answers on this topic
Return on Investment
New Relic
- Gives us great visibility into what our services are doing at all times.
- Alerts us quickly when there is a problem so we can address it with alacrity.
- Gives us extremely customizable options in regards to how we want to track, store, and materialize our data.

Verified User
Engineer in Engineering
Computer Software Company, 1001-5000 employeesAlertSite
- Creating complex web monitor scripts in just a few clicks reduced time to create monitoring improvements.
- AlertSite Single Sign-On feature reduced integration costs.

Verified User
Employee in Information Technology
Information Technology and Services Company, 10,001+ employees