What users are saying about
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Top Rated
156 Ratings
7 Ratings

New Relic

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Top Rated
156 Ratings
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Score 8.1 out of 100
7 Ratings
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Score 7.4 out of 100

Likelihood to Recommend

New Relic

I appreciate that New Relic is easily integrated into applications for APM and infrastructure for monitoring.Our applications are Ruby on Rails apps and getting them reporting into New Relic is easy to implement. In most cases, it just requires adding the "newrelic" gem and updating the "newrelic.yml" configuration file. Just this simple addition to a project gives us an entrypoint to analyzing performance.We use the New Relic Infrastructure agent by default on all of our cloud based servers. We have this set up with Chef so we don't even think about it; we just spin servers up and go. Minutes later they're reporting into New Relic. We use Terraform to automatically create monitors so we can keep track of the essentials like core processes, disk, CPU, and memory.
Michael Jenkins | TrustRadius Reviewer

AlertSite

AlertSite works exceptionally well if you need to analyze how your digital assets perform over time and, based on provided reports, determine the potential slow down root cause to make data-driven decisions instantly. In case you are used to analyzing by visually representing your availability and performance, AlertSite might not be the perfect solution for you.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Application Performance Management

New Relic
AlertSite
6.7
Application monitoring
New Relic
AlertSite
7.1
Database monitoring
New Relic
AlertSite
6.5
Threshold alerts
New Relic
AlertSite
7.1
Predictive capabilities
New Relic
AlertSite
6.0
Application performance management console
New Relic
AlertSite
7.6
Collaboration tools
New Relic
AlertSite
7.5
Out-of-the box templates to monitor applications
New Relic
AlertSite
7.7
Application dependency mapping and thresholding
New Relic
AlertSite
6.7
Virtualization monitoring
New Relic
AlertSite
6.7
Server availability and performance monitoring
New Relic
AlertSite
6.1
Server usage monitoring and capacity forecasting
New Relic
AlertSite
5.7
IT Asset Discovery
New Relic
AlertSite
5.5

Pros

New Relic

  • New Relic lets you drill down into the nitty-gritty of your application, breaking down requests however far you want in order to inspect the performance of your application throughout the request lifecycle.
  • New Relic offers many integrations with other services and technologies, making it easy to get it set up and start using it.
  • New Relic offers many views and types of visualizations to help you understand what's going on in as much detail as you want to know.
Ben McClure | TrustRadius Reviewer

AlertSite

  • The Deja-Click Recorder is an excellent tool.
  • Good UI that translates to large NOC screens well.
  • Easy Alerting and Reporting.
Rob Bates | TrustRadius Reviewer

Cons

New Relic

  • Cloud-centric / OS-centric. There is no/limited ability to query metrics with an agent installed.
  • Insights-based queries (dashboards and alerts) are limited to 1000 (soon to be 2000) records and that doesn't work for enterprise scale.
  • NRQL is awesome -- except when it isn't. The replacement QL is more robust but is significantly more complex to learn.
  • No agent management tools in the platform. And, yes, you will want agent management tools after the first dozen or so deployments.
Anonymous | TrustRadius Reviewer

AlertSite

  • The pricing model is very pricey when compared to alternatives.
  • Lost of upfront costs.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

New Relic

New Relic 8.0
Based on 9 answers
I have not yet found any similar product that offers me this range of features to help us keep our online service fast and reliable. Besides this, New Relic is constantly evolving by adding new plugins to emerging technologies and platforms. Server performance measuring features are a key point as our user database grows.
Anonymous | TrustRadius Reviewer

AlertSite

AlertSite 3.0
Based on 1 answer
Reviewing other cost saving options
Anonymous | TrustRadius Reviewer

Usability

New Relic

New Relic 9.0
Based on 3 answers
New Relic interface can be tricky to setup sometimes, especially on dashboards, but the overall usability is great. We also find particularly interesting the chart creation tools. There are no major issues that prevented us using any of their services.
Anonymous | TrustRadius Reviewer

AlertSite

AlertSite 7.0
Based on 1 answer
Pretty good product only issue was cost
Anonymous | TrustRadius Reviewer

Reliability and Availability

New Relic

New Relic 10.0
Based on 2 answers
we have never had any down time issues!!!
Jayson E. Conry | TrustRadius Reviewer

AlertSite

No score
No answers yet
No answers on this topic

Performance

New Relic

New Relic 8.0
Based on 2 answers
there are times where browser cache will cause issues that require you to clear your browser before continuing.
Jayson E. Conry | TrustRadius Reviewer

AlertSite

No score
No answers yet
No answers on this topic

Support Rating

New Relic

New Relic 8.0
Based on 6 answers
There are times I feel that the initial support is lacking. And in some cases the automated responses of not hearing anything are annoying if the reason why there has been no movement is because we are still waiting to hear back from NR support. So, i think they should loose the automation as it can seem disingenuous
Jayson E. Conry | TrustRadius Reviewer

AlertSite

AlertSite 4.0
Based on 3 answers
What we have noticed so far is the fact that AlertSite customer support team is trying to build relationships and go the extra mile to make sure we can overcome any occurring issues. They are quick to respond and provide sufficient guidance about how to implement product features efficiently, integrate new tools, and fix product issues.
Anonymous | TrustRadius Reviewer

Implementation Rating

New Relic

New Relic 8.5
Based on 8 answers
The documentation was clear and concise; the only issue we ran into was custom application naming. Due to HTTPD mod_fcgid and the need for the application name to be set in php.ini (not in .htaccess or the virtual host directive) ... we had issues setting this up.
Travis Crowder | TrustRadius Reviewer

AlertSite

AlertSite 7.0
Based on 1 answer
No answer on this topic is available.

Alternatives Considered

New Relic

We had originally looked into CloudWatch to monitor our resources since we have our stack built in AWS, but found that it would take additional work to setup the dashboards, alerts, and details that we wanted to see in our reports. It was worth the additional investment for us to get the data we needed with less work.
Sean Patterson | TrustRadius Reviewer

AlertSite

We moved all of our services to Site24x7 after several years with AlertSite. We looked at Uptrends and Pingdom to name a few whilst evaluating options. Pingdom lacks functionality and Uptrends we found to have quite a steep learning curve. AlertSites platform and in particular the Deja-Click recorder is a standout tool against the other platforms. Sadly the upscaling costs of multi-location transactions can quickly add up.
Rob Bates | TrustRadius Reviewer

Scalability

New Relic

New Relic 8.0
Based on 1 answer
It's easy to scale. However, it isn't as easy to keep track of costs and who own's what/
Jayson E. Conry | TrustRadius Reviewer

AlertSite

No score
No answers yet
No answers on this topic

Return on Investment

New Relic

  • New Relic helps us detect defects before our customers do.
  • New Relic helps us prioritize performance improvements. Engineers don't need to spend time measuring the latency of transactions themselves.
  • New Relic helps us notify the appropriate people rapidly when there are problems.
Anonymous | TrustRadius Reviewer

AlertSite

  • Creating complex web monitor scripts in just a few clicks reduced time to create monitoring improvements.
  • AlertSite Single Sign-On feature reduced integration costs.
Anonymous | TrustRadius Reviewer

Pricing Details

New Relic

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

AlertSite

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

New Relic
8.5
AlertSite
7.1

Likelihood to Renew

New Relic
8.0
AlertSite
3.0

Usability

New Relic
9.0
AlertSite
7.0

Reliability and Availability

New Relic
10.0
AlertSite

Performance

New Relic
8.0
AlertSite

Support Rating

New Relic
8.0
AlertSite
4.0

Implementation Rating

New Relic
8.5
AlertSite
7.0

Scalability

New Relic
8.0
AlertSite

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