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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    New Relic

    Score8.1 out of 10
    N/ANew Relic is a SaaS-based web and mobile application performance management provider for the cloud and the datacenter. They provide code-level diagnostics for dedicated infrastructures, the cloud, or hybrid environments and real time monitoring.

    $0

    No credit card required; 100 GB free ingest per month, 1 free full user + unlimited basic users, 8 days retention, 100 Synthetics Checks

    Cyfe

    Score4 out of 10
    N/ACyfe is all-in-one dashboard software for analyzing data from online services like Google Analytics, Salesforce, AdSense, MailChimp, Amazon, Facebook, etc, from Traject.

    $29

    per month

    Pricing
    New RelicCyfe
    Editions & Modules
    Free (Forever)
    $0
    No credit card required; 100 GB free ingest per month, 1 free full user + unlimited basic users, 8 days retention, 100 Synthetics Checks
    Telemetry Data Platform
    $0.25
    per month per extra GB data ingest (after first free 100GB per month)
    Incident Intelligence
    $0.50
    per month per event (after first 1000 free events per month)
    Standard
    $99
    per month per full user (after first free full user - unlimited free basic users)
    Pro
    Contact sales team
    Enterprise
    Contact sales team
    Starter
    $29
    per month
    Standard
    $39
    per month
    Pro
    $65
    per month
    Premier
    $119
    per month
    Offerings
    Pricing Offerings
    New RelicCyfe
    Free Trial
    NoYes
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    New RelicCyfe
    Considered Both Products
    New Relic
    No answer on this topic
    Traject
    No answer on this topic
    Key User Insights
    Would buy again
    91%
    Would buy again
    71 Answers
    No answers on this topic
    Delivers good value for the price
    94%
    Delivers good value for the price
    64 Answers
    No answers on this topic
    Happy with the feature set
    97%
    Happy with the feature set
    76 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    95%
    Lived up to sales and marketing promises
    55 Answers
    No answers on this topic
    Implementation went as expected
    96%
    Implementation went as expected
    68 Answers
    No answers on this topic
    Features
    New RelicCyfe
    BI Standard Reporting
    Comparison of BI Standard Reporting features of New Relic and Cyfe, by Traject
    Feature
    New Relic
    -
    Ratings
    Cyfe, by Traject
    6.6
    28 Ratings
    21% below category average
    Pixel Perfect reports00 Ratings6.817 Ratings
    Customizable dashboards00 Ratings4.028 Ratings
    Report Formatting Templates00 Ratings9.120 Ratings
    Ad-hoc Reporting
    Comparison of Ad-hoc Reporting features of New Relic and Cyfe, by Traject
    Feature
    New Relic
    -
    Ratings
    Cyfe, by Traject
    7.2
    26 Ratings
    11% below category average
    Drill-down analysis00 Ratings8.715 Ratings
    Formatting capabilities00 Ratings8.120 Ratings
    Integration with R or other statistical packages00 Ratings10.09 Ratings
    Report sharing and collaboration00 Ratings2.026 Ratings
    Report Output and Scheduling
    Comparison of Report Output and Scheduling features of New Relic and Cyfe, by Traject
    Feature
    New Relic
    -
    Ratings
    Cyfe, by Traject
    5.0
    23 Ratings
    49% below category average
    Publish to Web00 Ratings4.015 Ratings
    Publish to PDF00 Ratings4.021 Ratings
    Report Versioning00 Ratings6.89 Ratings
    Report Delivery Scheduling00 Ratings1.017 Ratings
    Delivery to Remote Servers00 Ratings9.04 Ratings
    Data Discovery and Visualization
    Comparison of Data Discovery and Visualization features of New Relic and Cyfe, by Traject
    Feature
    New Relic
    -
    Ratings
    Cyfe, by Traject
    7.2
    19 Ratings
    10% below category average
    Pre-built visualization formats (heatmaps, scatter plots etc.)00 Ratings3.018 Ratings
    Location Analytics / Geographic Visualization00 Ratings8.614 Ratings
    Predictive Analytics00 Ratings10.08 Ratings
    Access Control and Security
    Comparison of Access Control and Security features of New Relic and Cyfe, by Traject
    Feature
    New Relic
    -
    Ratings
    Cyfe, by Traject
    7.1
    22 Ratings
    18% below category average
    Multi-User Support (named login)00 Ratings10.020 Ratings
    Role-Based Security Model00 Ratings6.314 Ratings
    Multiple Access Permission Levels (Create, Read, Delete)00 Ratings8.416 Ratings
    Report-Level Access Control00 Ratings1.01 Ratings
    Single Sign-On (SSO)00 Ratings9.76 Ratings
    Mobile Capabilities
    Comparison of Mobile Capabilities features of New Relic and Cyfe, by Traject
    Feature
    New Relic
    -
    Ratings
    Cyfe, by Traject
    9.3
    19 Ratings
    18% above category average
    Responsive Design for Web Access00 Ratings9.418 Ratings
    Mobile Application00 Ratings10.05 Ratings
    Dashboard / Report / Visualization Interactivity on Mobile00 Ratings7.713 Ratings
    Application Program Interfaces (APIs) / Embedding
    Comparison of Application Program Interfaces (APIs) / Embedding features of New Relic and Cyfe, by Traject
    Feature
    New Relic
    -
    Ratings
    Cyfe, by Traject
    7.0
    7 Ratings
    10% below category average
    REST API00 Ratings8.64 Ratings
    Javascript API00 Ratings10.02 Ratings
    iFrames00 Ratings2.05 Ratings
    Java API00 Ratings10.02 Ratings
    Themeable User Interface (UI)00 Ratings5.94 Ratings
    Customizable Platform (Open Source)00 Ratings5.83 Ratings
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    New RelicCyfe
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    Score7.8 out of 10
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    Score8.6 out of 10
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    LogicMonitor
    Score8.9 out of 10
    Qlik Cloud Analytics (Qlik Sense)
    Score8.1 out of 10
    Enterprises
    ManageEngine Site24x7
    Score10 out of 10
    Jaspersoft Community Edition
    Score7 out of 10
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    User Ratings
    New RelicCyfe
    Likelihood to Recommend
    7.3
    (148 ratings)
    8.0
    (29 ratings)
    Likelihood to Renew
    8.8
    (16 ratings)
    9.4
    (9 ratings)
    Usability
    6.7
    (14 ratings)
    7.0
    (3 ratings)
    Availability
    9.1
    (2 ratings)
    -
    (0 ratings)
    Performance
    9.1
    (2 ratings)
    -
    (0 ratings)
    Support Rating
    9.0
    (7 ratings)
    10.0
    (2 ratings)
    Implementation Rating
    8.0
    (9 ratings)
    10.0
    (1 ratings)
    Configurability
    7.3
    (3 ratings)
    -
    (0 ratings)
    Data Sharing and Collaboration
    -
    (0 ratings)
    9.1
    (27 ratings)
    Data Sources
    -
    (0 ratings)
    8.3
    (27 ratings)
    Ease of integration
    9.0
    (1 ratings)
    -
    (0 ratings)
    Product Scalability
    9.1
    (2 ratings)
    -
    (0 ratings)
    Vendor post-sale
    8.2
    (2 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    8.2
    (2 ratings)
    -
    (0 ratings)
    User Testimonials
    New RelicCyfe
    Likelihood to Recommend
    New Relic
    New Relic its an excellent tool for monitoring services used on the SAAS universe, like web servers, relational and nosql dbms, reverse proxies, text databases, etc. Its also a powerful tool to monitor resource usage on said servers. However, its not well fitted to monitor custom services - if you need to generate alerts based on logs or database information, for example
    Incentivized
    Read full review
    Traject
    Cyfe might be for you if you are looking for a cost-effective way to display all of your marketing metrics in one place. If you are looking for a detailed, fine-tuned, niche, or extremely specific metrics, this might not be the best solution. Cyfe is good for a general health check-up of marketing, but not a finely tuned examination.
    Incentivized
    Read full review
    Pros
    New Relic
    • It gives us insights of applications, infrastructure, clouds very well.
    • The alerting system in New Relic helps us to easily identify the root cause which reduces the MTTR.
    • It has new features related to AI which helps to troubleshoot any problem in a very short time it gives future predictions also.
    Incentivized
    Read full review
    Traject
    • Has preset metric groups that pull similar stats together in one "bucket" saving you the time of setting up each stat-line one by one
    • Allows you to easily adjust the timeframe for what stats you want to see, so you can find YOY stats or just last month's stats rather quickly
    • Colored visualizations of stats make it easy to notice when campaigns are taking off
    Incentivized
    Read full review
    Cons
    New Relic
    • And while powerful, building tailored dashboards with organ-specific metrics (such as energy load variance across regions) can be difficult to navigate. The UI isn't as drag-and-drop easy, and query-based widgets typically involve some trial and error for non-devs.
    • Alerts may be hypersensitive or over general. I We often get a spam of non-critical alerts while doing load testing, all overhauling to me alone and making it difficult to identify actual issues especially in energy systems where spikes are very common.
    • With our expanding fleet of Iot devices, the per-host pricing model is becoming expensive, quickly. More detailed billing based on microservices, or that works at sensor level, would make it more adaptable for energy platforms.
    Incentivized
    Read full review
    Traject
    • I'd love to see additional functionality to customize colors. The light/dark option is very nice, but a little more flexibility in the colors would go a long way, especially if it was possible at the dashboard level rather than just the account level. Along the same lines, being able to customize the charts a little more, for example being able to show an x-axis on single data type graphs, could make them easier to read in some cases.
    • Being able to choose to report on converted clicks or conversions in AdWords would be helpful.
    • Needs the ability to show the date range on the shared URL dashboards. Would be even better if the date range was adjustable on that view, too.
    Read full review
    Likelihood to Renew
    New Relic
    The only issue that we have had with New Relic is that the price might be a little expensive for smaller companies. The amount of data you store in New Relic impacts the cost, and can get away from you if you don't work closely with the vendor. Overall though the application is top notch.
    Incentivized
    Read full review
    Traject
    It has become a part of our internal tools so unless a competitor comes out with similar functionality as a similar price point it is unlikely that we would not renew. One area that would cause us not to renew would be if a competing service came out with more third-party integrations that match our needs. Price at this point is no longer an issue as it would allow us to automate a somewhat manual process that we have now connecting Cyfe widgets to Google Sheets.
    Read full review
    Usability
    New Relic
    I have given this much rating as I am used New Relic in different sectors and for different use cases like its K8s monitoring, infra monitoring, full stack monitoring as compare to other tools New Relic gives data in a formatted and connected way, and also it is giving us value for money. It also launches new features day by day which helps users to track the issue very quickly. It also supports OTel integrations which is the latest trend of observability tools. thats why I had given this much rating to New Relic.
    Incentivized
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    Traject
    I gave it a rating of 7 because it does a good job at what it does, but there are missing that are missing which I would have benefited from. For instance, if I was able to drill down more on the specific metrics I was able to see, that would have been helpful.
    Incentivized
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    Reliability and Availability
    New Relic
    Never observed an outage
    Incentivized
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    Traject
    No answers on this topic
    Performance
    New Relic
    there are times where browser cache will cause issues that require you to clear your browser before continuing.
    Incentivized
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    Traject
    No answers on this topic
    Support Rating
    New Relic
    The support team has been really helpful and resolved most of the issues on time. However, for a couple of issues, several follow-ups were needed to elicit a reasonable response. The issue was deeply technical and could have been investigated only by their Architects, and bringing them into the ticket took longer than needed
    Incentivized
    Read full review
    Traject
    Because I had a very minor question and I was able to speak directly to the founder through LinkedIn and through email. I know that as they grow this may not always be an option but the fact that he made himself available to answer my questions said a lot about his passion for the product.
    Read full review
    Implementation Rating
    New Relic
    It's better to start by implementing New Relic in one project and test everything. Try to follow best recommended practices and read all the official documentation. Everything seems well tested. Then, start by installing agents to the rest of your projects and keep a close look to all logs and metrics New Relic gives you.
    Read full review
    Traject
    Cyfe is a 15 minutes implementation, then some time to get your data sources created. This is an easy one person job that will not result in down time or unnecessary wasted man hours.
    Read full review
    Alternatives Considered
    New Relic
    Data Dog has solutions that look more attractive, but not at their price point. We have also tried to build a solution straight from the Cloud, where our business is built, but some things are too hard to replicate. This shows that New Relic is useful and helps our efficiency.
    Incentivized
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    Traject
    The Salesforce dashboard is comparably flexible and intuitive, but designed more to its internal CRM focus. SumAll shares the social media dashboard capabilities, but lacks all others. Its interesting feature is side-by-side graph analysis for cross-channel performance. Cyfe might borrow from SumAll's default weekly email summary of performance from the dashboard, but implementation could be too complex. Nuvi dashboard is exclusively for social media marketing, but lacks Cyfe's flexibility for third party integration and window customization settings.
    Read full review
    Scalability
    New Relic
    Agent deployment is easily integrated into our workflow. Adding the agent to new servers is quick and painless
    Incentivized
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    Traject
    No answers on this topic
    Return on Investment
    New Relic
    • We were able to quickly identify our most time consuming APIs. In some cases we were able to bring down times for some apis from 4s to 200ms.
    • We were able to identify our slowest database queries and optimize them for quicker response times.
    Incentivized
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    Traject
    • Cyfe allows us to provide real time data to our clients
    • Cyfe allows us to provide detailed analytics to our clients showing actual results
    • Cyfe reduced our need to provide monthly "reports" to our marketing clients
    • Cyfe allows us to have better situational awareness and know what is going on throughout our multiple organizations
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    ScreenShots