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Nimble vs. SAP Cloud ERP (SAP S/4HANA Cloud) vs. Zoho CRM

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Nimble

    Score7.5 out of 10
    N/ANimble is a social customer relationship management (CRM) system with features such as contact management and data-driven analytics.

    $15

    per month

    SAP Cloud ERP (SAP S/4HANA Cloud)

    Score8.7 out of 10
    N/ASAP Cloud ERP (SAP S/4HANA Cloud) is a modular, cloud-based enterprise resource planning (ERP) solution that brings embedded AI into core business processes to help organizations improve productivity, efficiency, and scalability. It supports critical business functions including finance, supply chain, human resources, and sales, while providing industry best-practice processes, predictable subscription-based costs, and the ability to add capabilities, users, and functionality as…

    $295

    per month per user

    Zoho CRM

    Score8.4 out of 10
    N/AZoho CRM is a simple, very low-cost CRM option for the smaller end of the SMB segment. The product has several useful integrations with other products, including QuickBooks, and Google Apps and Google Docs. The product also has an integrated project management module.

    $14

    per month

    Pricing
    NimbleSAP Cloud ERP (SAP S/4HANA Cloud)Zoho CRM
    Editions & Modules
    Business
    $19.00
    Per User Per Month
    SAP Supply Chain Base
    $295
    per month per user
    SAP Finance Base
    $295
    per month per user
    Standard
    $14.00
    Per User/Per Month
    Professional
    $23.00
    Per User/Per Month
    Enterprise
    $40.00
    Per User/Per Month
    Ultimate
    $52.00
    Per User/Per Month
    Plus
    $57.00
    Per User/Per Month
    Offerings
    Pricing Offerings
    NimbleSAP Cloud ERP (SAP S/4HANA Cloud)Zoho CRM
    Free Trial
    YesYesYes
    Free/Freemium Version
    NoNoYes
    Premium Consulting/Integration Services
    NoYesYes
    Entry-level Setup FeeNo setup feeRequired$14 /user/month
    Additional Details———
    More Pricing Information
    Community Pulse
    NimbleSAP Cloud ERP (SAP S/4HANA Cloud)Zoho CRM
    Considered Multiple Products
    Nimble
    Chose Nimble
    To help track products for the most demanding clients, Nimble has been an inspiration. With this tool, we can easily manage our customers and leads. This tool has many themes and templates for sending emails and notifications. In contrast to other CRM programs, Nimble is a …
    Incentivized
    Chose Nimble
    Nimble is much better than Salesmate as it's user interface having many features and helping me to manage all day-to-day activities easily without any interruption.
    Incentivized
    Chose Nimble
    I selected Nimble for the group message integration and social media integration. The other tools that I looked at had restrictions that kept me from the ease of managing my customers. Prospecting is a big part of my business, and having the triggers for contact from Nimble is …
    Incentivized
    Chose Nimble
    Nimble has proven to be a positive and well-respected application within our company for setting us up for success at building personal and meaningful associations with decision makers. It has been a significant reason why we have gained acceptance and trust from those who we …
    Incentivized
    Chose Nimble
    ACT!, SageCRM, Outlook, Google Contacts, Zoho CRM, SugarSync, Vtiger, Salesforce, iCloud Contacts (iPhone)plus many others. Most of these systems don't do a good job of connecting with email let alone social media and in today's world, you need both. Nimble does things that …
    Incentivized
    SAP
    No answer on this topic
    Zoho
    No answer on this topic
    Key User Insights
    Would buy again
    89%
    Would buy again
    16 Answers
    96%
    Would buy again
    782 Answers
    93%
    Would buy again
    232 Answers
    Delivers good value for the price
    88%
    Delivers good value for the price
    15 Answers
    96%
    Delivers good value for the price
    601 Answers
    97%
    Delivers good value for the price
    233 Answers
    Happy with the feature set
    89%
    Happy with the feature set
    16 Answers
    95%
    Happy with the feature set
    777 Answers
    96%
    Happy with the feature set
    238 Answers
    Lived up to sales and marketing promises
    94%
    Lived up to sales and marketing promises
    16 Answers
    88%
    Lived up to sales and marketing promises
    432 Answers
    95%
    Lived up to sales and marketing promises
    189 Answers
    Implementation went as expected
    94%
    Implementation went as expected
    17 Answers
    87%
    Implementation went as expected
    565 Answers
    87%
    Implementation went as expected
    187 Answers
    Features
    NimbleSAP Cloud ERP (SAP S/4HANA Cloud)Zoho CRM
    Sales Force Automation
    Comparison of Sales Force Automation features of Nimble and SAP Cloud ERP (SAP S/4HANA Cloud) and Zoho CRM
    Feature
    Nimble
    8.5
    30 Ratings
    8% above category average
    SAP Cloud ERP (SAP S/4HANA Cloud)
    -
    Ratings
    Zoho CRM
    8.7
    289 Ratings
    10% above category average
    Customer data management / contact management9.529 Ratings00 Ratings8.7280 Ratings
    Workflow management8.428 Ratings00 Ratings8.6267 Ratings
    Territory management8.724 Ratings00 Ratings8.9197 Ratings
    Opportunity management8.128 Ratings00 Ratings8.4254 Ratings
    Integration with email client (e.g., Outlook or Gmail)9.429 Ratings00 Ratings8.4249 Ratings
    Contract management8.523 Ratings00 Ratings8.9204 Ratings
    Quote & order management6.621 Ratings00 Ratings9.0204 Ratings
    Interaction tracking9.227 Ratings00 Ratings9.0250 Ratings
    Channel / partner relationship management8.126 Ratings00 Ratings8.7193 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Nimble and SAP Cloud ERP (SAP S/4HANA Cloud) and Zoho CRM
    Feature
    Nimble
    8.1
    22 Ratings
    5% above category average
    SAP Cloud ERP (SAP S/4HANA Cloud)
    -
    Ratings
    Zoho CRM
    8.9
    222 Ratings
    14% above category average
    Case management7.922 Ratings00 Ratings8.7214 Ratings
    Call center management8.220 Ratings00 Ratings8.6173 Ratings
    Help desk management8.321 Ratings00 Ratings9.3190 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Nimble and SAP Cloud ERP (SAP S/4HANA Cloud) and Zoho CRM
    Feature
    Nimble
    8.7
    27 Ratings
    12% above category average
    SAP Cloud ERP (SAP S/4HANA Cloud)
    -
    Ratings
    Zoho CRM
    8.5
    267 Ratings
    9% above category average
    Lead management8.426 Ratings00 Ratings8.8262 Ratings
    Email marketing9.026 Ratings00 Ratings8.2220 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Nimble and SAP Cloud ERP (SAP S/4HANA Cloud) and Zoho CRM
    Feature
    Nimble
    8.2
    29 Ratings
    6% above category average
    SAP Cloud ERP (SAP S/4HANA Cloud)
    -
    Ratings
    Zoho CRM
    8.6
    264 Ratings
    11% above category average
    Task management8.529 Ratings00 Ratings8.3249 Ratings
    Billing and invoicing management8.418 Ratings00 Ratings8.7181 Ratings
    Reporting7.725 Ratings00 Ratings8.7243 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Nimble and SAP Cloud ERP (SAP S/4HANA Cloud) and Zoho CRM
    Feature
    Nimble
    8.9
    27 Ratings
    15% above category average
    SAP Cloud ERP (SAP S/4HANA Cloud)
    -
    Ratings
    Zoho CRM
    8.6
    259 Ratings
    12% above category average
    Forecasting8.923 Ratings00 Ratings8.7217 Ratings
    Pipeline visualization8.827 Ratings00 Ratings8.2236 Ratings
    Customizable reports9.023 Ratings00 Ratings8.8250 Ratings
    Customization
    Comparison of Customization features of Nimble and SAP Cloud ERP (SAP S/4HANA Cloud) and Zoho CRM
    Feature
    Nimble
    8.6
    29 Ratings
    12% above category average
    SAP Cloud ERP (SAP S/4HANA Cloud)
    7.6
    672 Ratings
    1% above category average
    Zoho CRM
    8.4
    278 Ratings
    9% above category average
    Custom fields9.029 Ratings00 Ratings8.7276 Ratings
    Custom objects8.322 Ratings00 Ratings8.1223 Ratings
    Scripting environment8.518 Ratings00 Ratings9.2179 Ratings
    API for custom integration8.820 Ratings7.7645 Ratings7.7204 Ratings
    Plug-ins00 Ratings7.5591 Ratings00 Ratings
    Security
    Comparison of Security features of Nimble and SAP Cloud ERP (SAP S/4HANA Cloud) and Zoho CRM
    Feature
    Nimble
    9.3
    26 Ratings
    10% above category average
    SAP Cloud ERP (SAP S/4HANA Cloud)
    8.3
    768 Ratings
    1% below category average
    Zoho CRM
    8.2
    267 Ratings
    2% below category average
    Single sign-on capability9.424 Ratings8.5724 Ratings7.7232 Ratings
    Role-based user permissions9.324 Ratings8.2756 Ratings8.7262 Ratings
    Social CRM
    Comparison of Social CRM features of Nimble and SAP Cloud ERP (SAP S/4HANA Cloud) and Zoho CRM
    Feature
    Nimble
    8.4
    29 Ratings
    11% above category average
    SAP Cloud ERP (SAP S/4HANA Cloud)
    -
    Ratings
    Zoho CRM
    8.5
    166 Ratings
    12% above category average
    Social data8.429 Ratings00 Ratings8.7165 Ratings
    Social engagement8.429 Ratings00 Ratings8.4157 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Nimble and SAP Cloud ERP (SAP S/4HANA Cloud) and Zoho CRM
    Feature
    Nimble
    8.8
    25 Ratings
    15% above category average
    SAP Cloud ERP (SAP S/4HANA Cloud)
    -
    Ratings
    Zoho CRM
    8.8
    211 Ratings
    15% above category average
    Marketing automation8.725 Ratings00 Ratings8.9208 Ratings
    Compensation management8.919 Ratings00 Ratings8.8139 Ratings
    Platform
    Comparison of Platform features of Nimble and SAP Cloud ERP (SAP S/4HANA Cloud) and Zoho CRM
    Feature
    Nimble
    8.3
    27 Ratings
    9% above category average
    SAP Cloud ERP (SAP S/4HANA Cloud)
    -
    Ratings
    Zoho CRM
    8.3
    231 Ratings
    9% above category average
    Mobile access8.327 Ratings00 Ratings8.3231 Ratings
    Payroll Management
    Comparison of Payroll Management features of Nimble and SAP Cloud ERP (SAP S/4HANA Cloud) and Zoho CRM
    Feature
    Nimble
    -
    Ratings
    SAP Cloud ERP (SAP S/4HANA Cloud)
    8.1
    441 Ratings
    8% above category average
    Zoho CRM
    -
    Ratings
    Pay calculation00 Ratings7.9389 Ratings00 Ratings
    Benefit plan administration00 Ratings7.9375 Ratings00 Ratings
    Direct deposit files00 Ratings7.7374 Ratings00 Ratings
    Reporting & Analytics
    Comparison of Reporting & Analytics features of Nimble and SAP Cloud ERP (SAP S/4HANA Cloud) and Zoho CRM
    Feature
    Nimble
    -
    Ratings
    SAP Cloud ERP (SAP S/4HANA Cloud)
    7.7
    777 Ratings
    3% above category average
    Zoho CRM
    -
    Ratings
    Dashboards00 Ratings7.7716 Ratings00 Ratings
    Standard reports00 Ratings7.8764 Ratings00 Ratings
    Custom reports00 Ratings7.6704 Ratings00 Ratings
    General Ledger and Configurable Accounting
    Comparison of General Ledger and Configurable Accounting features of Nimble and SAP Cloud ERP (SAP S/4HANA Cloud) and Zoho CRM
    Feature
    Nimble
    -
    Ratings
    SAP Cloud ERP (SAP S/4HANA Cloud)
    8.2
    811 Ratings
    6% above category average
    Zoho CRM
    -
    Ratings
    Accounts payable00 Ratings8.2787 Ratings00 Ratings
    Accounts receivable00 Ratings8.2747 Ratings00 Ratings
    Global Financial Support00 Ratings7.8291 Ratings00 Ratings
    Primary and Secondary Ledgers00 Ratings7.9309 Ratings00 Ratings
    Journals and Reconciliations00 Ratings7.9331 Ratings00 Ratings
    Configurable Accounting00 Ratings7.9305 Ratings00 Ratings
    Standardized Processes00 Ratings8.3342 Ratings00 Ratings
    Inventory Management
    Comparison of Inventory Management features of Nimble and SAP Cloud ERP (SAP S/4HANA Cloud) and Zoho CRM
    Feature
    Nimble
    -
    Ratings
    SAP Cloud ERP (SAP S/4HANA Cloud)
    8.3
    674 Ratings
    4% above category average
    Zoho CRM
    -
    Ratings
    Inventory tracking00 Ratings8.2660 Ratings00 Ratings
    Automatic reordering00 Ratings7.8566 Ratings00 Ratings
    Location management00 Ratings7.9544 Ratings00 Ratings
    Order Management
    Comparison of Order Management features of Nimble and SAP Cloud ERP (SAP S/4HANA Cloud) and Zoho CRM
    Feature
    Nimble
    -
    Ratings
    SAP Cloud ERP (SAP S/4HANA Cloud)
    8.2
    684 Ratings
    3% above category average
    Zoho CRM
    -
    Ratings
    Pricing00 Ratings8.0652 Ratings00 Ratings
    Order entry00 Ratings8.0663 Ratings00 Ratings
    Credit card processing00 Ratings8.926 Ratings00 Ratings
    Cost of goods sold00 Ratings8.3626 Ratings00 Ratings
    Order Orchestration00 Ratings7.9247 Ratings00 Ratings
    Subledger and Financial Process
    Comparison of Subledger and Financial Process features of Nimble and SAP Cloud ERP (SAP S/4HANA Cloud) and Zoho CRM
    Feature
    Nimble
    -
    Ratings
    SAP Cloud ERP (SAP S/4HANA Cloud)
    7.7
    324 Ratings
    2% above category average
    Zoho CRM
    -
    Ratings
    Billing Management00 Ratings7.43 Ratings00 Ratings
    Cash and Asset Management00 Ratings8.0294 Ratings00 Ratings
    Travel & Expense Management00 Ratings7.93 Ratings00 Ratings
    Budgetary Control & Encumbrance Accounting00 Ratings7.4252 Ratings00 Ratings
    Period Close00 Ratings7.9318 Ratings00 Ratings
    Project Execution Management
    Comparison of Project Execution Management features of Nimble and SAP Cloud ERP (SAP S/4HANA Cloud) and Zoho CRM
    Feature
    Nimble
    -
    Ratings
    SAP Cloud ERP (SAP S/4HANA Cloud)
    7.5
    3 Ratings
    7% above category average
    Zoho CRM
    -
    Ratings
    Project Planning and Scheduling00 Ratings7.93 Ratings00 Ratings
    Task Insight for Project Managers00 Ratings7.73 Ratings00 Ratings
    Project Mobile Functionality00 Ratings7.03 Ratings00 Ratings
    Definable Resource Pools00 Ratings7.43 Ratings00 Ratings
    Grants Management
    Comparison of Grants Management features of Nimble and SAP Cloud ERP (SAP S/4HANA Cloud) and Zoho CRM
    Feature
    Nimble
    -
    Ratings
    SAP Cloud ERP (SAP S/4HANA Cloud)
    8.0
    138 Ratings
    7% above category average
    Zoho CRM
    -
    Ratings
    Award Lifecycle Management00 Ratings8.0138 Ratings00 Ratings
    Procurement
    Comparison of Procurement features of Nimble and SAP Cloud ERP (SAP S/4HANA Cloud) and Zoho CRM
    Feature
    Nimble
    -
    Ratings
    SAP Cloud ERP (SAP S/4HANA Cloud)
    7.8
    266 Ratings
    9% above category average
    Zoho CRM
    -
    Ratings
    Bids Analyzed and Compared00 Ratings7.7187 Ratings00 Ratings
    Contract Authoring00 Ratings7.8187 Ratings00 Ratings
    Contract Repository00 Ratings7.6181 Ratings00 Ratings
    Requisitions-to-Purchase Orders Integrated00 Ratings8.0240 Ratings00 Ratings
    Supplier Management00 Ratings8.0235 Ratings00 Ratings
    Risk Management
    Comparison of Risk Management features of Nimble and SAP Cloud ERP (SAP S/4HANA Cloud) and Zoho CRM
    Feature
    Nimble
    -
    Ratings
    SAP Cloud ERP (SAP S/4HANA Cloud)
    8.1
    2 Ratings
    18% above category average
    Zoho CRM
    -
    Ratings
    Risk Repository00 Ratings8.42 Ratings00 Ratings
    Control Management00 Ratings7.62 Ratings00 Ratings
    Control Efficiency Assessments00 Ratings8.42 Ratings00 Ratings
    Issue Detection00 Ratings7.52 Ratings00 Ratings
    Remediation and Certification00 Ratings8.42 Ratings00 Ratings
    Logistics
    Comparison of Logistics features of Nimble and SAP Cloud ERP (SAP S/4HANA Cloud) and Zoho CRM
    Feature
    Nimble
    -
    Ratings
    SAP Cloud ERP (SAP S/4HANA Cloud)
    7.9
    216 Ratings
    12% above category average
    Zoho CRM
    -
    Ratings
    Transportation Planning and Optimization00 Ratings8.0191 Ratings00 Ratings
    Transportation Execution Management00 Ratings8.0184 Ratings00 Ratings
    Trade and Customs Management00 Ratings7.6167 Ratings00 Ratings
    Fulfillment Management00 Ratings8.2176 Ratings00 Ratings
    Warehouse Workforce Management00 Ratings8.0171 Ratings00 Ratings
    Manufacturing
    Comparison of Manufacturing features of Nimble and SAP Cloud ERP (SAP S/4HANA Cloud) and Zoho CRM
    Feature
    Nimble
    -
    Ratings
    SAP Cloud ERP (SAP S/4HANA Cloud)
    8.1
    203 Ratings
    8% above category average
    Zoho CRM
    -
    Ratings
    Production Process Design00 Ratings8.1184 Ratings00 Ratings
    Production Management00 Ratings8.1188 Ratings00 Ratings
    Configuration Management00 Ratings8.1176 Ratings00 Ratings
    Work Execution00 Ratings8.1181 Ratings00 Ratings
    Manufacturing Costs00 Ratings8.1180 Ratings00 Ratings
    Supply Chain
    Comparison of Supply Chain features of Nimble and SAP Cloud ERP (SAP S/4HANA Cloud) and Zoho CRM
    Feature
    Nimble
    -
    Ratings
    SAP Cloud ERP (SAP S/4HANA Cloud)
    7.7
    250 Ratings
    5% above category average
    Zoho CRM
    -
    Ratings
    Forecasting00 Ratings7.5225 Ratings00 Ratings
    Inventory Planning00 Ratings7.9241 Ratings00 Ratings
    Performance Monitoring00 Ratings7.7229 Ratings00 Ratings
    Product Lifecycle Management
    Comparison of Product Lifecycle Management features of Nimble and SAP Cloud ERP (SAP S/4HANA Cloud) and Zoho CRM
    Feature
    Nimble
    -
    Ratings
    SAP Cloud ERP (SAP S/4HANA Cloud)
    7.7
    220 Ratings
    4% above category average
    Zoho CRM
    -
    Ratings
    Proposal Management00 Ratings7.62 Ratings00 Ratings
    Product Master Data Management00 Ratings7.9220 Ratings00 Ratings
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    User Ratings
    NimbleSAP Cloud ERP (SAP S/4HANA Cloud)Zoho CRM
    Likelihood to Recommend
    7.0
    (33 ratings)
    8.4
    (880 ratings)
    9.1
    (312 ratings)
    Likelihood to Renew
    7.0
    (3 ratings)
    9.0
    (23 ratings)
    7.6
    (42 ratings)
    Usability
    8.0
    (19 ratings)
    8.0
    (768 ratings)
    7.8
    (172 ratings)
    Availability
    -
    (0 ratings)
    8.3
    (4 ratings)
    8.8
    (7 ratings)
    Performance
    -
    (0 ratings)
    9.1
    (3 ratings)
    8.5
    (8 ratings)
    Support Rating
    9.8
    (19 ratings)
    6.7
    (80 ratings)
    6.1
    (69 ratings)
    In-Person Training
    -
    (0 ratings)
    6.9
    (2 ratings)
    8.0
    (1 ratings)
    Online Training
    -
    (0 ratings)
    7.0
    (2 ratings)
    5.5
    (8 ratings)
    Implementation Rating
    -
    (0 ratings)
    7.7
    (10 ratings)
    5.6
    (16 ratings)
    Configurability
    -
    (0 ratings)
    8.2
    (5 ratings)
    5.1
    (114 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    5.7
    (3 ratings)
    9.5
    (21 ratings)
    Ease of integration
    -
    (0 ratings)
    8.0
    (2 ratings)
    7.2
    (5 ratings)
    Product Scalability
    -
    (0 ratings)
    7.4
    (3 ratings)
    5.7
    (6 ratings)
    Professional Services
    -
    (0 ratings)
    7.3
    (2 ratings)
    8.3
    (7 ratings)
    Vendor post-sale
    -
    (0 ratings)
    7.5
    (5 ratings)
    7.7
    (13 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    8.1
    (5 ratings)
    7.8
    (13 ratings)
    User Testimonials
    NimbleSAP Cloud ERP (SAP S/4HANA Cloud)Zoho CRM
    Likelihood to Recommend
    Nimble
    This tool is suitable for all sizes of organizations since it has the capacity to manage customer relations in the best possible way. Its features like task management, reports, social collaboration, and forecasting are always considered important for CRM and they all work without causing any trouble. But its Reports need to be more elaborate and its interface should be made easier and less tricky.
    Incentivized
    Read full review
    SAP
    SAP Cloud ERP is best suited for medium- to large-sized organizations seeking scalability, real-time insights, and standardized processes. It will help them streamline financial operations & core HR functions, optimize inventory management & procurement process. Its intelligent automation will help them automate repetitive, routine tasks and use machine learning for predictive analysis.
    Incentivized
    Read full review
    Zoho
    Interfacing with our target clients at the correct minute is crucial in today's society. Another valuable include is its capacity to coordinated with other programs. It helps me in keeping track of the every day work emails I send to my colleagues or get. Zoho CRM makes it straightforward to consequence or send out information agreeing to our needs. Zoho makes a difference keep in mind individuals by means of e-mail and pop-ups, which dispenses with the issue of overlooking follow-ups and reminders. This not as it were helps within the organization of this incredible instrument but moreover within the execution of data.
    Incentivized
    Read full review
    Pros
    Nimble
    • Importing contacts in the CRM is very much consist of easy steps.
    • It allows me to create, edit and view contacts records anywhere from the web.
    • It is helping me to stay organized in terms of marketing needs and providing real-time information automatically.
    • it is playing an excellent role in managing our all relations.
    Incentivized
    Read full review
    SAP
    • The software helps in forecasting and identifying potential challenges that would affect our organisation in the near future. This enables us to prepare in advance and also adopt practical and viable measures.
    • It enables faster and accurate data processing, which enhances decision-making.
    • It's easily customizable according to specific organizational needs. This promotes overall efficiency and productivity of the organization.
    Incentivized
    Read full review
    Zoho
    • Hooks into our website and can import data from forms.
    • Has great automation tools built in.
    • Reporting features are great.
    • Easy to learn, makes it easy for us to onboard new users onto it.
    • Fairly customizable. We have fine tuned it to work the way we need it to.
    Incentivized
    Read full review
    Cons
    Nimble
    • Nimble's storage space is very sparse, but we have found that it can be expanded at an additional cost.
    • Their mobile application is not as good as some of us expected, and we strongly recommend improving it to make it work effectively.
    Incentivized
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    SAP
    • The beginner's user-friendly UI can help learners learn easily, and it feels a bit complex.
    • Implementation of AI bot on common tasks.
    • There are no offline functionality that users can use remotely.
    • As the scalability of the products grows, they become more expensive.
    Incentivized
    Read full review
    Zoho
    • Need some way to switch a field type without losing the pre-existing data.
    • The settings controls should be broken out differently - I don't like that I can't keep some users from exporting all contact records (i.e., the entire Contacts module) because if the export function is turned off, the export function of Reports for those same modules is also blocked.
    • Frustrating that only 3 custom lookup fields are allowed per module in our license.
    Incentivized
    Read full review
    Likelihood to Renew
    Nimble
    It's truly a great system if you get it for the right reasons. Don't expect it to do everything a mid market organization would require but for any small business or mid to large organizations which would like to integrate to it for the social insights capabilities this is a leading solution which can add value immediately
    Read full review
    SAP
    The cost of SAP as an ERP is quite high and the switching costs associated with ERP systems are even higher. That being said moving from one ERP to another only happens once in a great while for large organizations. Those switching costs include retraining, IT hardware requirements, outside consultants and more
    Read full review
    Zoho
    i have already renewed my subscription twice. I am in the 3rd Year now. I have been using it for a while and have been recommending to my friends as well.. have attended ZOHOLICs the annual program of zoho and it gave me new insights of managing the crm solutoin.
    Incentivized
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    Usability
    Nimble
    The platform has more advantages and positives as compared to challenges or negatives in comparison to other comparable products and platforms available in the marketplace. It was extremely easy to get started with the initial deployment which makes the choice much clearer. Finally its tight integration not just with Microsoft O365 suite, but also with [the] most popular social media platforms available makes it a very favorable platform in its domain.
    Incentivized
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    SAP
    SAP Cloud ERP is a useful solution for automating and streamlining business processes. It offers modern technologies such as built-in AI, machine learning, and real-time data analytics. It offers multi-currency, multi-language support to manage international operations smoothly. It comes with a modern, role-based user interface that enhances your user experience and lets you perform tasks smoothly.
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    Zoho
    The methodology of the 'out of the box' user interface is fairly easy to learn. In some cases however, the interface is not consistent throughout the software. Upgrades to the interface has certainly improved some of this--- but now we are seeing the same kinds of inconsistencies across Zoho apps, particularly those more recently added to their platform. This issue is not major in that everybody on staff seems able to learn how to work the programs--- it's just annoying and less than efficient when inconsistent user interfaces or inconsistent terms are used in the programs and/or the requisite documentation.
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    Reliability and Availability
    Nimble
    No answers on this topic
    SAP
    No answers on this topic
    Zoho
    In my many years using Zoho, I think there were only 1 or 2 days when there was something happening and I was not able to log in. Sure, it wasn't fun and we all panicked a bit, but right after that, all was well and work-life continued. Being cloud based, I'm never worried about losing my iPhone, iPad or Laptop as I know I can log in anywhere on any device and workflow won't stop.
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    Performance
    Nimble
    No answers on this topic
    SAP
    No answers on this topic
    Zoho
    I don't recall every having any issues with a page not loading due to it being a Zoho issue. Anytime I've had any issues with something being wonky, I clear cache and that has always solved the problem. Or a simply computer reboot and we're back, hard at work. Look, I don't expect any product to delivery 100%, 100% of the time but if I had any consistent ongoing issues, I would have left many years ago. I still keep my eyes open to what is new but after a quick evaluation, I know Zoho will long be my home.
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    Support Rating
    Nimble
    It was productive to be able to access remote support sessions from nimble employees, whom we decided to contact to have one of the features mentioned above explained to us. They were methodical and easy to explain solutions, so we recommend them for any kind of doubt.
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    SAP
    The support system I find great as whenever I run into problems they rectify them quickly as possible they never reacted late the support is just up to the mark for me. They provide many solutions to the problems I faced the [technical] team support is always amazing they [listen] to mean work accordingly.
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    Zoho
    We did the training and that was a huge waste of money. The information provided was basic and the instructor was sloppy (he even forgot to turn off his mic when he used the restroom - no one should ever hear what we heard). I offered up a 9 because we were able to find what we needed on your website.
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    In-Person Training
    Nimble
    No answers on this topic
    SAP
    More effective
    Incentivized
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    Zoho
    I attended a Zoho-Holics event in Austin, TX, several years ago, and it blew my mind. So many industries were represented using Zoho in so many different ways. It was unbelievable all that I learned from that experience, as there were features that I wasn't aware of that I immediately started using. Best of all, the trainers were patient and knowledgeable
    Incentivized
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    Online Training
    Nimble
    No answers on this topic
    SAP
    No answers on this topic
    Zoho
    There is an endless supply of YouTube videos from Zoho and the many Zoho partners/consultants. Plus, Zoho has it's own library of training videos and webinars to learn from plus an entire community at the ready to answer any questions. While Zoho has been available for many years, there are constantly new training videos and webinars available for the novice and the experienced users.
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    Implementation Rating
    Nimble
    No answers on this topic
    SAP
    SAP requires
    a lot of internal and external resources to complete its successful
    implementation. The cloud version requires a deeper understanding of the
    different capabilities of the local systems (hardware) and the connection
    towards your local IT team. We found several problems on our systems that we
    couldn't foresee before the implementation and roll out.
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    Zoho
    When you switch CRMs, you can automatically assume everything isn’t going to match up correctly. We had used Salesforce for 10+ years and had a ton of data and customizations. It was not a clean transfer, but we were able to sort it all out. The only issue that really bothered me was Zoho support. Even simple questions couldn’t be answered over chat, and we would have some team members try for hours to find the right answer
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    Alternatives Considered
    Nimble
    Nimble has proven to be a positive and well-respected application within our company for setting us up for success at building personal and meaningful associations with decision makers. It has been a significant reason why we have gained acceptance and trust from those who we have introduced ourselves to over time. The ability to feel a true understanding of our prospects and customers as real human beings with unique interests and common aspirations opens up doors of valuable conversation. The other options that were reviewed and considered provided many of the common ways from the past that stored CRM information. This method was much more of a static representation of the real interactions made between a company or salesperson with the prospects and customers. Nimble has brought back what should never have been lost - being like neighbors who spoke to each other about more things than just business.
    Incentivized
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    SAP
    The platform utilizes advanced predictive analytics to anticipate operational bottlenecks and put them out of commission before the problems become larger. We can proactively develop effective strategies that help keep service quality in the face of unexpected changes in the market, or external disruptions, by continuously analyzing historical performance data as well as elements of the current market
    Incentivized
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    Zoho
    Free user access was one reason to use it more than any other software. Also, for a mid-size organization, the Salesforce cost was a little higher, and Pipedrive was almost similar to Zoho. As we were already using Zoho, we found no urgency to switch.
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    Contract Terms and Pricing Model
    Nimble
    No answers on this topic
    SAP
    No answers on this topic
    Zoho
    I think Zoho CRM is priced at a reasonable amount. Simply put, you get what you pay for and Zoho does not disappoint. My organization is comfortable with what we pay and pleased with continually renewing the software. The billing frequency is just right. There are no complaints on our end
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    Scalability
    Nimble
    No answers on this topic
    SAP
    No answers on this topic
    Zoho
    We're still in the early stages of scaling this across departments. We have high aspirations of doing this, but it takes time to migrate to the new system and to help people get acquainted of doing their work in a different way thru Zoho.
    Incentivized
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    Professional Services
    Nimble
    No answers on this topic
    SAP
    No answers on this topic
    Zoho
    In addition to being a user of Zoho CRM, we are a reseller as well. Often, at times our Partners request for on-boarding the platform configuration for them. During such requirements, we have utilized the Professional services team directly from the Zoho CRM team. Our partner feedback was quite positive, throughout.
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    Return on Investment
    Nimble
    • Time-Saving is one of the biggest ROIs for me. 30-60 minutes a day means I can focus on more marketing, sales, or client work.
    • A soft ROI is in better contact relationships. People are often impressed that I follow-up after meetings, and especially when they say to contact them in 6 months or next year.
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    SAP
    • Surpasses many well reputed applications in terms of performance and data insight when you are into SAP products
    • More reliable and secure as we are not going to create multiple copy of master data, one single shared master data and all will work like charm
    • For authentication we can also use Microsoft MFA or Google single sign-on , so less complexity
    • For customized business process, we can implement extension packages which are like templates
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    Zoho
    • because we are new to the CRM world, we wanted a product that was reasonably priced, yet had the features we were looking for
    • we have found a much higher customer engagement rate and ROI
    • we used to "lose" customers in our makeshift process. Now, all customers are being attended to.
    Incentivized
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    ScreenShots

    SAP Cloud ERP (SAP S/4HANA Cloud) Screenshots

    Screenshot of the Order to Cash Dashboard - For the management of the order-to-cash process more efficiently across revenue streams and business models - including sales of physical and digital goods, services, subscriptions, projects, and bundles.Screenshot of a Sales Management Overview - Helps ensure sales reps meet their goals with an overview of orders and key sales performance metrics, with status tracking for each order in real time for the early detection of potential issues.Screenshot of the Purchasing Spend Dashboard - For weighing various aspects of purchasing spend through quick access to clear, complete, and real-time data, with less risk, and without opening different reports and transactions.Screenshot of Operational Supplier Evaluation - Provides a transparent overview of suppliers. Users can approve the most reliable vendors and get the right mix to serve business needs while reducing risk.Screenshot of Inventory Management - Provides visibility to manage supply chains, to mitigate risk, avoid unnecessary costs, maximize efficiency, and fulfill customer orders on time.Screenshot of Inventory Processing - Enables real-time supply chain visibility and provides meaningful metrics, with customizable dashboards and reports that display real-time inventory that track the status of inbound and outbound deliveries.

    Zoho CRM Screenshots

    Screenshot of Deals - Cash in on all opportunities. Close more deals. Great sales management is all about prioritizing, tracking, and monitoring the deals in your pipeline. Zoho CRM gives you everything you need to manage deals across territories and sales structures.Screenshot of Activities - Keep track of all the tasks, meetings, calls, events, or activity records. Neatly organize the numerous records along with the activities associated to them such as follow-up, pre sales and post sales activities, phone conversations etc.