What users are saying about
29 Ratings
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Top Rated
209 Ratings
29 Ratings
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Score 8.5 out of 100

Pipedrive

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Top Rated
209 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

Odoo

The software is really good for managing inputs and inventory as well as maintaining traceability. The "track picking moves" functionality lets you look into a specific lot or serial numbers and view all the product moves that occurred with that lot. However, some navigation is not intuitive. For example, if I click on an item in the BoM of an assembly, then click the back button to go back to the assembly, the site goes all the way back to the home screen. Some of these quirks mean that there is a learning curve for the software, but overall the tracking is very good.
Mitesh Bhalani | TrustRadius Reviewer

Pipedrive

Pipedrive is well suited for small to mid-size companies that are in need of an inexpensive customer relationship management tool. If users within an entity are struggling to keep up communication between their organization and an outside (or internal) entity, the tool offers a great amount of easily accessed visibility. I've been told that some of the more robust platforms would better suit larger companies. For example, a large marketing firm might be better off with one of Pipedrive's more robust competitors. That said, my team and myself have been extremely satisfied with Pipedrive.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Payroll Management

Odoo
7.1
Pipedrive
Pay calculation
Odoo
7.6
Pipedrive
Benefit plan administration
Odoo
6.0
Pipedrive
Direct deposit files
Odoo
6.8
Pipedrive
Salary revision and increment management
Odoo
7.3
Pipedrive
Reimbursement management
Odoo
7.7
Pipedrive

Customization

Odoo
8.4
Pipedrive
6.1
API for custom integration
Odoo
8.3
Pipedrive
7.5
Plug-ins
Odoo
8.6
Pipedrive
Custom fields
Odoo
Pipedrive
8.3
Custom objects
Odoo
Pipedrive
7.7
Scripting environment
Odoo
Pipedrive
1.0

Security

Odoo
8.8
Pipedrive
7.2
Single sign-on capability
Odoo
8.4
Pipedrive
6.1
Role-based user permissions
Odoo
9.2
Pipedrive
8.3

Reporting & Analytics

Odoo
8.7
Pipedrive
Dashboards
Odoo
9.2
Pipedrive
Standard reports
Odoo
9.2
Pipedrive
Custom reports
Odoo
7.7
Pipedrive

General Ledger and Configurable Accounting

Odoo
8.6
Pipedrive
Accounts payable
Odoo
8.9
Pipedrive
Accounts receivable
Odoo
9.0
Pipedrive
Global Financial Support
Odoo
7.4
Pipedrive
Primary and Secondary Ledgers
Odoo
8.8
Pipedrive
Intercompany Accounting
Odoo
8.7
Pipedrive
Localizations
Odoo
7.7
Pipedrive
Journals and Reconciliations
Odoo
8.9
Pipedrive
Enterprise Accounting
Odoo
8.5
Pipedrive
Configurable Accounting
Odoo
8.9
Pipedrive
Centralized Rules Framework
Odoo
8.7
Pipedrive
Standardized Processes
Odoo
9.1
Pipedrive

Inventory Management

Odoo
8.5
Pipedrive
Inventory tracking
Odoo
8.9
Pipedrive
Automatic reordering
Odoo
7.8
Pipedrive
Location management
Odoo
8.8
Pipedrive
Manufacturing module
Odoo
8.6
Pipedrive

Order Management

Odoo
8.8
Pipedrive
Pricing
Odoo
9.2
Pipedrive
Order entry
Odoo
8.8
Pipedrive
Credit card processing
Odoo
8.5
Pipedrive
Cost of goods sold
Odoo
8.7
Pipedrive
Order Orchestration
Odoo
8.3
Pipedrive
End-to-end order visibility
Odoo
9.0
Pipedrive
Order exception Resolution
Odoo
8.9
Pipedrive

Subledger and Financial Process

Odoo
8.6
Pipedrive
Automated Invoice Processing
Odoo
9.0
Pipedrive
Shared Services Payments
Odoo
8.8
Pipedrive
Billings Management
Odoo
8.9
Pipedrive
Customer Receipt Applications
Odoo
8.4
Pipedrive
Customer Collections
Odoo
8.9
Pipedrive
Revenue Recognition
Odoo
8.9
Pipedrive
Cash Management
Odoo
7.3
Pipedrive
Asset Management
Odoo
8.3
Pipedrive
Travel & Expense Management
Odoo
7.4
Pipedrive
Budgetary Control & Encumbrance Accounting
Odoo
8.8
Pipedrive
Period Close
Odoo
8.8
Pipedrive
Transactions Tax
Odoo
9.2
Pipedrive
Subledger Reconciliations
Odoo
8.8
Pipedrive
3rd Party Accounting Systems
Odoo
8.6
Pipedrive

Project Financial Management

Odoo
7.7
Pipedrive
Budgeting and Forecasting
Odoo
7.9
Pipedrive
Project Costing
Odoo
8.6
Pipedrive
Cost Capture
Odoo
7.7
Pipedrive
Capital Project Management
Odoo
7.5
Pipedrive
Customer Invoicing
Odoo
8.6
Pipedrive
Customer Contract Compliance
Odoo
8.1
Pipedrive
Project Revenue Recognition
Odoo
7.9
Pipedrive
Project Financial Performance Analysis
Odoo
8.0
Pipedrive
Project Financials Dashboard
Odoo
7.6
Pipedrive
Real-time Financial Reporting
Odoo
7.7
Pipedrive
Embedded Business Intelligence
Odoo
6.1
Pipedrive
Project Planning Collaboration
Odoo
6.2
Pipedrive

Project Execution Management

Odoo
8.0
Pipedrive
Project Planning and Scheduling
Odoo
9.1
Pipedrive
Project Manager Dashboard
Odoo
9.1
Pipedrive
Resource Manager Dashboard
Odoo
8.9
Pipedrive
Task Insight for Project Managers
Odoo
8.9
Pipedrive
Project Manager Mobile Functionality
Odoo
8.6
Pipedrive
Team Member Task Collaboration
Odoo
8.7
Pipedrive
Team Member Mobile Functionality
Odoo
8.6
Pipedrive
Project Candidate Search
Odoo
7.3
Pipedrive
Project Candidate Comparison and Analysis
Odoo
7.3
Pipedrive
Defineable Resource Pools
Odoo
6.9
Pipedrive
Defineable Resource Pools
Odoo
6.6
Pipedrive
Talent Profiles
Odoo
7.1
Pipedrive
Real-Time Project Reporting
Odoo
7.3
Pipedrive
Absence Management
Odoo
8.1
Pipedrive
Product Lifecycle Management
Odoo
8.2
Pipedrive

Grants Management

Odoo
7.3
Pipedrive
Award Lifecycle Management
Odoo
7.3
Pipedrive
Spending Control
Odoo
6.9
Pipedrive
Indirect Cost Management
Odoo
7.3
Pipedrive
Billing
Odoo
7.7
Pipedrive

Procurement

Odoo
8.2
Pipedrive
Sourcing Team Collaboration
Odoo
8.3
Pipedrive
Sourcing Analysis
Odoo
7.7
Pipedrive
Bids Analyzed and Compared
Odoo
7.5
Pipedrive
Catalog Shopping E-Commerce for Employees
Odoo
8.3
Pipedrive
Contract Authoring
Odoo
8.3
Pipedrive
Contract Compliance Management
Odoo
8.4
Pipedrive
Contract History
Odoo
8.3
Pipedrive
Contract Renewal Automation
Odoo
7.9
Pipedrive
Contract Repository
Odoo
8.4
Pipedrive
Contract Standardization and Enforcement
Odoo
8.2
Pipedrive
Electronic Signatures
Odoo
8.1
Pipedrive
Invoice Automated Matching
Odoo
8.4
Pipedrive
Purchasing Risk and Compliance Management
Odoo
8.5
Pipedrive
Requisitions-to-Purchase Orders Integrated
Odoo
8.3
Pipedrive
Spend Compliance Management
Odoo
7.8
Pipedrive
Supplier Assessment
Odoo
8.4
Pipedrive
Supplier Communication and Collaboration
Odoo
8.4
Pipedrive
Supplier Management
Odoo
7.9
Pipedrive
Supplier Portal
Odoo
8.4
Pipedrive

Risk Management

Odoo
9.4
Pipedrive
Risk Repository
Odoo
9.7
Pipedrive
Control Management
Odoo
9.7
Pipedrive
Control Mapping
Odoo
8.7
Pipedrive
Control Efficiency Assessments
Odoo
8.8
Pipedrive
Automated Control Assessments
Odoo
9.7
Pipedrive
Assessment Capture
Odoo
8.7
Pipedrive
Issue Detection
Odoo
9.7
Pipedrive
Automatic Notification
Odoo
9.9
Pipedrive
Remediation and Certification
Odoo
9.7
Pipedrive

Logistics

Odoo
6.4
Pipedrive
Transportation Planning and Optimization
Odoo
6.0
Pipedrive
Transportation Sourcing Management
Odoo
6.1
Pipedrive
Transportation Process Integration
Odoo
6.0
Pipedrive
Transportation Execution Management
Odoo
6.0
Pipedrive
Freight Payment Automation
Odoo
6.0
Pipedrive
Trade Management
Odoo
6.0
Pipedrive
Trade Regulatory Compliance Management
Odoo
5.0
Pipedrive
Customs Entry Management
Odoo
7.0
Pipedrive
Customs Document Management
Odoo
7.0
Pipedrive
Customs Document Collaboration
Odoo
7.0
Pipedrive
Fulfillment Management
Odoo
6.8
Pipedrive
Inventory Visibility
Odoo
7.3
Pipedrive
Warehouse Workforce Management
Odoo
7.3
Pipedrive

Manufacturing

Odoo
8.2
Pipedrive
Production Process Design
Odoo
7.7
Pipedrive
Supply Chain Business Flows
Odoo
8.6
Pipedrive
Production Management
Odoo
8.0
Pipedrive
Contracted Manufacturing Management
Odoo
7.6
Pipedrive
Configuration Management
Odoo
8.6
Pipedrive
Work Definition
Odoo
8.0
Pipedrive
Work Execution
Odoo
8.4
Pipedrive
Advanced Fulfillment
Odoo
8.0
Pipedrive
Manufacturing Costs
Odoo
8.6
Pipedrive

Supply Chain

Odoo
8.5
Pipedrive
Forecasting
Odoo
8.5
Pipedrive
Inventory Planning
Odoo
8.5
Pipedrive
Multi-tier Supply Chain Planning
Odoo
8.5
Pipedrive
Performance Monitoring
Odoo
8.5
Pipedrive

Product Lifecycle Management

Odoo
7.6
Pipedrive
Ideation Management
Odoo
7.0
Pipedrive
Requirements Management
Odoo
7.1
Pipedrive
Proposal Management
Odoo
7.5
Pipedrive
Innovation Portfolio Management
Odoo
7.0
Pipedrive
Product Master Data Management
Odoo
7.5
Pipedrive
Vendor Portal
Odoo
8.4
Pipedrive
Project Portfolio Management
Odoo
8.4
Pipedrive

Sales Force Automation

Odoo
Pipedrive
6.3
Customer data management / contact management
Odoo
Pipedrive
6.5
Workflow management
Odoo
Pipedrive
7.8
Territory management
Odoo
Pipedrive
6.6
Opportunity management
Odoo
Pipedrive
8.6
Integration with email client (e.g., Outlook or Gmail)
Odoo
Pipedrive
7.9
Contract management
Odoo
Pipedrive
3.0
Quote & order management
Odoo
Pipedrive
5.1
Interaction tracking
Odoo
Pipedrive
7.1
Channel / partner relationship management
Odoo
Pipedrive
4.3

Customer Service & Support

Odoo
Pipedrive
2.9
Case management
Odoo
Pipedrive
4.7
Call center management
Odoo
Pipedrive
1.1
Help desk management
Odoo
Pipedrive
3.1

Marketing Automation

Odoo
Pipedrive
8.2
Lead management
Odoo
Pipedrive
7.7
Email marketing
Odoo
Pipedrive
8.7

CRM Project Management

Odoo
Pipedrive
6.3
Task management
Odoo
Pipedrive
8.0
Billing and invoicing management
Odoo
Pipedrive
4.1
Reporting
Odoo
Pipedrive
6.9

CRM Reporting & Analytics

Odoo
Pipedrive
5.0
Forecasting
Odoo
Pipedrive
5.1
Pipeline visualization
Odoo
Pipedrive
8.1
Customizable reports
Odoo
Pipedrive
1.7

Social CRM

Odoo
Pipedrive
1.1
Social data
Odoo
Pipedrive
1.1
Social engagement
Odoo
Pipedrive
1.1

Integrations with 3rd-party Software

Odoo
Pipedrive
3.6
Marketing automation
Odoo
Pipedrive
3.6
Compensation management
Odoo
Pipedrive
3.5

Platform

Odoo
Pipedrive
8.0
Mobile access
Odoo
Pipedrive
8.0

Pros

Odoo

  • Keeping a detailed record of all staff.
  • The application can be extended with modules.
  • Simple and intuitive.
  • Simple implementation
  • Relatively inexpensive.
Marouane Tohme | TrustRadius Reviewer

Pipedrive

  • Visibility: I can know in one view, at any given time exactly where every opportunity is, why it's there or why/where it may be stuck.
  • Priorities: 'Closest to the close', 'older is colder' are spot-on truisms. In a world of competing priorities, for both you and the customer, choices are made, more often because the solution is a perfect match AND, the sales team follows up in an intelligent & respectfully, timely manner. (not just when it's month-end. So this Actions Today or Overdue visual reminders are what moves opportunities to closure, and create repeat and referral revenues too.
  • Call Center features: great customer support is a key differentiator these days. Customers value knowing they can reach anyone they call in customer support without having to go through their entire account history, only to be transferred to someone else, and start all over. CS can immediately see and understand the why and the where of each customer, in an easy to comprehend visual display - get up-to-speed quickly and answer their query well-informed.
  • Insights: Every customer action/interaction is recorded, providing tremendous insights into purchase (or non-purchase) patterns. That real-time analytics can accelerate sales and potentially drive new market or new product development opportunities.
  • Mobile: Salespeople are mobile. Having full access to Pipedrive on any mobile device lets salespeople do what they do best: listen to what customers are asking for, follow-up and get things done. It makes them want to use the tool, rather than avoid it.
Jackie Bassett | TrustRadius Reviewer

Cons

Odoo

  • Community version is sometimes hard to maintain, needs some on-premise knowledge (IT) or having business with an Odoo partner that is sometimes expensive and unreliable.
  • Enterprise version is as expensive as other ERP in the market.
  • Reporting is horrible, not a lot of possibility to integrate seamlessly with a third party BI platform.
David MacDonald | TrustRadius Reviewer

Pipedrive

  • Personally, I would like for their reporting functionality to be a little more robust and easier to use. It looks like they are improving it on a regular basis, but with out using some other data visualization or business intelligence tools, it can be tough to get granular data. For us, not even close to a deal breaker.
  • I would like to see them expand their telephony integrations to include more providers. Specifically DIalpad (hint-hint) - however, since our company doesn't have a call center sales operation maybe this is just me being too picky.
  • I would like for them to an easier to use goal setting and daily activity counter type feature. For example I want to see quickly that each day I need to call 25 leads, set 5 appointments, hold X number of demos etc.
Justin Angelson, Digital and AI Solution Expert | TrustRadius Reviewer

Likelihood to Renew

Odoo

No score
No answers yet
No answers on this topic

Pipedrive

Pipedrive 8.2
Based on 2 answers
Unless I find something better...
Anonymous | TrustRadius Reviewer

Usability

Odoo

No score
No answers yet
No answers on this topic

Pipedrive

Pipedrive 10.0
Based on 2 answers
Pipedrive is an amazingly excellent CRM and I definitely recommend that all sales people use it. It is extremely versatile both in its day to day use as well as reporting. It has helped me gather insight into the overall progress of certain pipelines in my business. It has been worth every cent spent
Nick Thomson | TrustRadius Reviewer

Support Rating

Odoo

No score
No answers yet
No answers on this topic

Pipedrive

Pipedrive 8.2
Based on 2 answers
Excellent support but had one issue that I was told was not an issue by later discovered to be a bug.
Ed Juline | TrustRadius Reviewer

Implementation Rating

Odoo

No score
No answers yet
No answers on this topic

Pipedrive

Pipedrive 8.2
Based on 2 answers
Experiment is the only way to start
Ed Juline | TrustRadius Reviewer

Alternatives Considered

Odoo

While comparing Direkto with the Odoo, I'd say, only consideration of the UI is enough to see the vital advantage of the latter. Moreover, the specific functions are way [more] easily searchable through the Odoo than in Direkto.
Anonymous | TrustRadius Reviewer

Pipedrive

  • Convenient user interface for our staff to work with.
  • Easy to train the Sales staff for the sales manager.
  • Better pricing and features when compared to other alternatives.
  • Dedicated to sales management, not mixed up, and no confusion.
  • Great automation & integration. It was easy for our Technical Team to do Slack integration.
Gamidu Wickramaarachchi | TrustRadius Reviewer

Return on Investment

Odoo

  • Easy tracking of customers from prospects to sales.
  • Easy repeat orders customer follow-ups. All historical transactions and communications in one place.
Franz Josef Bautista | TrustRadius Reviewer

Pipedrive

  • Keeping everything organized has been a huge plus
  • By having organized records, different sales reps can take over opportunities easily
  • As other CRMs came on the market, I feel like Pipedrive is falling behind on their feature set, making it have a worse ROI over time
Stephen Steinberg | TrustRadius Reviewer

Screenshots

Pricing Details

Odoo

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$20*

* per app/ per user/ per month

Pipedrive

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

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